ASF Payment Solutions was not involved in the ***'s cancellation process We were informed by *** ***, on March 29, 2016, to cancel *** ***'s membership Mr***'s membership was canceled on March 8, I have submitted a request to refund the $fee
we assessed the ***'s due to the initial credit card protest They should expect to see a credit within the next business days
First and foremost, ASF Payment Solutions is not a collection agency or debt collection company of any kind. We are a payment processor for health clubs and martial [redacted] studios (primarily) throughout the U.S. and Canada. The information for Gabriel was provided to us by [redacted] Arts,...
LLC. Apparently, the membership was for a summer activities program. Also, I believe the facility incorrectly entered the information and did not enter the information of the person that signed Gabriel up for the program. I would assume Marsha signed him up or another family member. Wanda Reagan was listed as a contact person on the membership as well.On May 3,2016 [redacted] informed us to cancel the membership. We returned the membership to [redacted] and have not attempted to bill on it since. Because we haven't had the membership account since May, I would suggest that Marsha contact them for further information if she still has concerns. Again, we are strictly a payment processing company. We do not report anything to any of the credit bureaus either.
Initial Business Response /* (1000, 6, 2015/07/13) */
Ms. [redacted] called ASF Payment Solutions on 4/7/15 to cancel her membership to Desert Spots & Fitness. She was advised to send a written request via Email and that due to the 30-day request to cancel requirement, she would be due for the May...
2015 payment to finalize the cancellation. We did not receive Ms. [redacted]'s email, however, we asked her to fax us the original email she sent. The email she sent was sent to the wrong email address. She sent her request to ([redacted]@afs.payment solutons.com) she was given the following address to send her request to; [redacted]@asfpaymentsolutions.com. Regardless of the time frame as to when Ms. [redacted]'s cancel information was documented, we never changed the original requirements that we informed Ms. [redacted] of. She has always been due the May 2015 payment and has refused to pay that payment and that is why her membership is still active. If member pays the May payment plus a $9 late charge, we can cancel the membership.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THATS NOT TRUE IAM THE ONE WHO FINALLY ASKED FOR A FAX# after going round and round with them.I was told by a women named caroline my due date for may would be pushed out to may15th then this would be resolved and I wouldnt owe anything.
Final Business Response /* (4000, 10, 2015/07/29) */
The May payment has always been due throughout this process. The offer to push Ms. [redacted]'s due date out was done as a courtesy so she was not charged while we were researching the email issue. She was never told she didn't have to pay May ever. Again, the membership cancellation can be finalized if Ms. [redacted] pays the May 2015 dues.
[redacted] did not close. They actually moved 4 miles from the original location to a new and improved location at [redacted]. They are still open for business. Therefore, Mr. [redacted]'s membership will not be canceled nor will be issuing...
The only reason why the membership has not been canceled is because it doesn't have the appropriate verbiage that would allow us to cancel. I would ask that Ms. [redacted] get another letter from her child's physician that states she has a "disability that precludes any further use of the facility"...
Once we receive the letter with the appropriate verbiage, we will cancel the membership.
Ms. [redacted]'s 1st payment with ASF Payment Solutions was rejected and reported as non-sufficient funds by her bank on December 4, 2015. She called us on December 7, 2015 and our customer service representative waived the "return item fee" as a courtesy. Ms. [redacted]'s bank has never been in...
touch with us. On April 4, 2016 ASF attempted to deduct her April payment that morning and her bank reported back stating she did not have the funds available to cover that payment. Because we have waived a "return item fee" as a courtesy in the past, we have now asked Ms. [redacted] to send us proof showing that she had funds available at that time we attempted our deduction. If Ms. [redacted] cannot provide proof that she had funds available on April 4th from the beginning to close of business that day, we will not be able to waive the fee.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately the contract does not refer to any disability required to the member using the membership only the buyer. I feel you must honor the contract as it reads, not as you have now decided to interpret it after I have talked to multiple representatives as well as informed that my disability counts from the supervisor of the cancellation department.
We received valid proof of move from [redacted] on 12/11/15. We received her initial request to cancel on 11/24/15. Therefore, in order to finalize her cancel request, [redacted] would need to pay the September & October dues ($99.99 each) and a cancel fee of $50.00, totaling $249.98. Once...
payment is made, we can finalize her cancellation.
[redacted] signed a 2 year membership agreement with [redacted]. His 1st month was free and the agreement states he would then pay 23 monthly installments. We did receive his request to cancel due to the fact that he moved. At that time, we informed him that...
he needed to provide proof of move, keep the account current and pay a cancel fee of $50.00. Everything we have asked for is outlined in the agreement he signed and agreed to. We cannot cancel [redacted] membership until he provides the information we have asked for.
ASF Payment Solutions and Mr. [redacted] have been in communication since he filed a complaint with the Revdex.com. With his help, we were able to locate the secondary account that was causing the multiple bank drafts. We will be issuing a refund in the amount of $162.00 and his account with ASF has...
been canceled.We would like to thank Mr. [redacted] for his patience and his assistance in helping us resolve this matter for him.
ASF Payment Solutions is strictly the payment processor for [redacted]. We also facilitate cancellations for them based on the agreements the member signs. We have informed Mr. [redacted] that he needs to provide a 30-day written request to cancel, the membership has to be current and...
he must pay a $75 cancel fee. That is what he agreed to when he signed. Mr. [redacted]'s complaint seems to be more towards the condition of the facility. I would suggest that Mr. [redacted] express his concerns to the management team at [redacted]. We are not in any position to help him with club service issues. We can only facilitate his wish to cancel and inform him what is required to do so.
[redacted] recently started doing business with ASF Paymant Solutions. During the member transfer process, some members that were canceled, were transferred to ASF as active members to be billed. Ms. [redacted] contacted us on 10/21/16 and advised us that she had canceled her...
membership earlier in the year. We asked if she had proof of the cancellation and asked that she send the proof to us so that we could research her claim. She sent us her proof that same day. We started our research the next day. Unfortunately it took more time than we would expect to receive answers to our research. However, we were able to confirm the Ms. Lee's cancellation and canceled the account yesterday. We emailed a cancel confirmation this morning. I do apologize for any frustrations Ms. [redacted] experienced during this process.
Initial Business Response /* (1000, 9, 2015/09/16) */
Mr. [redacted] signed a membership agreement stating he will pay 11 monthly installments at $14.99 a month beginning 8/22/15. We researched his claim that he canceled with [redacted] within 72 hours. [redacted] notified us that Mr. [redacted] had not...
attempted to cancel with them. His term agreement can now only be canceled if he should become permanently disabled or if he moves more than 25 miles from the facility. Regarding Mr. [redacted]'s comments about my employee, Ms. [redacted]-[redacted]; she has been nothing but professional in her communications with him. I would be happy to forward the email string between Mr. [redacted] and Ms. [redacted]-[redacted] tot he Revdex.com for review. She replied to him two times. His accusations that she emails him daily are completely false. At this point, he is expected to fulfill his commitment to [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already cancelled the membership, within 72 hours. They are attempting to force payment and extort money from me. The more and more they expose themselves some this the more and more people I am telling this story.
I cancelled the membership. I'm not paying for it. Stop trying to fraudulently charge me.
Final Business Response /* (4000, 14, 2015/09/30) */
[redacted] states [redacted] did not attempt to cancel his membership within 72 hours of signing it. We do not have any record of a cancel request at ASF Payment Solutions either.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12494856, and find that this resolution is satisfactory to me.
Sincerely,
Tara [redacted]
Initial Business Response /[redacted]/
Ms. [redacted] did not meet the distance required to cancel her membership per move. She then sent ASF a letter from the V.A. regarding her disability that predated her signing up at the gym. The letter from the V.A. is dated December 2013 and...
she signed up at The Pink Physique in October 2014. The disability clause states specifically, "if the member becomes totally and permanently disabled during the membership term" the member may then cancel for that reason. Ms. [redacted] knew of her condition prior to signing up and therefore does not qualify for cancellation per disability.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the letter was not dated in 2013, if they were not incompetent they could clearly see, the letter is dated for May 2015. They are not reading the letter correctly, and are trying to hold me in a contract to a GYM that I no longer use. I have never been subjected to such an approach to try to get more and more money from people. If the gym does not have a problem with my withdrawal, I do not understand why I am having to batlle with ASF STAFF. They are rude and unprofessional in the way they conduct business,
Final Business Response /[redacted]/
He disability rating was raised from 70% to 100% on December 13, 2013 according to the letter she sent to us. We cannot cancel due to the fact that she knew what her status was prior to signing up for The Pink Physique in November 2014.
[redacted] sent a copy of her application to change address with the [redacted] and that is why we could not initially accept it. The accepted proof is the actual [redacted] PO confirmation card that is sent to the new address. [redacted] never sent that to us. However, [redacted]...
[redacted] contacted us on 5/23/17 and advised us to go ahead and cancel [redacted]'s membership. It is now canceled and we have sent a cancel confirmation letter to her via email.
Complaint: [redacted]
I will consider this matter closed when the bills stop arriving. As explained to me today (12/20) on the phone, although we called to cancel the...
account in October 20 and ASF does have a record of such a conversation that we still needed to email them before they would begin the cancellation proceedings which takes 60 days. During that 60 day period we would be continued to be charged monthly. I understand the 60 day requirement per the contract. What is in dispute is when the 60 day period begins. I have sent an email now on Dec 19. If the charges stop after the January bills I will consider this matter closed.
Sincerely,
[redacted]
ASF Payment Solutions was not involved in the ***'s cancellation process We were informed by *** ***, on March 29, 2016, to cancel *** ***'s membership Mr***'s membership was canceled on March 8, I have submitted a request to refund the $fee
we assessed the ***'s due to the initial credit card protest They should expect to see a credit within the next business days
First and foremost, ASF Payment Solutions is not a collection agency or debt collection company of any kind. We are a payment processor for health clubs and martial [redacted] studios (primarily) throughout the U.S. and Canada. The information for Gabriel was provided to us by [redacted] Arts,...
LLC. Apparently, the membership was for a summer activities program. Also, I believe the facility incorrectly entered the information and did not enter the information of the person that signed Gabriel up for the program. I would assume Marsha signed him up or another family member. Wanda Reagan was listed as a contact person on the membership as well.On May 3,2016 [redacted] informed us to cancel the membership. We returned the membership to [redacted] and have not attempted to bill on it since. Because we haven't had the membership account since May, I would suggest that Marsha contact them for further information if she still has concerns. Again, we are strictly a payment processing company. We do not report anything to any of the credit bureaus either.
Initial Business Response /* (1000, 6, 2015/07/13) */
Ms. [redacted] called ASF Payment Solutions on 4/7/15 to cancel her membership to Desert Spots & Fitness. She was advised to send a written request via Email and that due to the 30-day request to cancel requirement, she would be due for the May...
2015 payment to finalize the cancellation. We did not receive Ms. [redacted]'s email, however, we asked her to fax us the original email she sent. The email she sent was sent to the wrong email address. She sent her request to ([redacted]@afs.payment solutons.com) she was given the following address to send her request to; [redacted]@asfpaymentsolutions.com. Regardless of the time frame as to when Ms. [redacted]'s cancel information was documented, we never changed the original requirements that we informed Ms. [redacted] of. She has always been due the May 2015 payment and has refused to pay that payment and that is why her membership is still active. If member pays the May payment plus a $9 late charge, we can cancel the membership.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THATS NOT TRUE IAM THE ONE WHO FINALLY ASKED FOR A FAX# after going round and round with them.I was told by a women named caroline my due date for may would be pushed out to may15th then this would be resolved and I wouldnt owe anything.
Final Business Response /* (4000, 10, 2015/07/29) */
The May payment has always been due throughout this process. The offer to push Ms. [redacted]'s due date out was done as a courtesy so she was not charged while we were researching the email issue. She was never told she didn't have to pay May ever. Again, the membership cancellation can be finalized if Ms. [redacted] pays the May 2015 dues.
[redacted] did not close. They actually moved 4 miles from the original location to a new and improved location at [redacted]. They are still open for business. Therefore, Mr. [redacted]'s membership will not be canceled nor will be issuing...
any refund of any kind.
The only reason why the membership has not been canceled is because it doesn't have the appropriate verbiage that would allow us to cancel. I would ask that Ms. [redacted] get another letter from her child's physician that states she has a "disability that precludes any further use of the facility"...
Once we receive the letter with the appropriate verbiage, we will cancel the membership.
Ms. [redacted]'s 1st payment with ASF Payment Solutions was rejected and reported as non-sufficient funds by her bank on December 4, 2015. She called us on December 7, 2015 and our customer service representative waived the "return item fee" as a courtesy. Ms. [redacted]'s bank has never been in...
touch with us. On April 4, 2016 ASF attempted to deduct her April payment that morning and her bank reported back stating she did not have the funds available to cover that payment. Because we have waived a "return item fee" as a courtesy in the past, we have now asked Ms. [redacted] to send us proof showing that she had funds available at that time we attempted our deduction. If Ms. [redacted] cannot provide proof that she had funds available on April 4th from the beginning to close of business that day, we will not be able to waive the fee.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately the contract does not refer to any disability required to the member using the membership only the buyer. I feel you must honor the contract as it reads, not as you have now decided to interpret it after I have talked to multiple representatives as well as informed that my disability counts from the supervisor of the cancellation department.
We received valid proof of move from [redacted] on 12/11/15. We received her initial request to cancel on 11/24/15. Therefore, in order to finalize her cancel request, [redacted] would need to pay the September & October dues ($99.99 each) and a cancel fee of $50.00, totaling $249.98. Once...
payment is made, we can finalize her cancellation.
We are in contact with Mr. [redacted] and we are working towards a final resolution regarding the cancellation of his membership.
[redacted] signed a 2 year membership agreement with [redacted]. His 1st month was free and the agreement states he would then pay 23 monthly installments. We did receive his request to cancel due to the fact that he moved. At that time, we informed him that...
he needed to provide proof of move, keep the account current and pay a cancel fee of $50.00. Everything we have asked for is outlined in the agreement he signed and agreed to. We cannot cancel [redacted] membership until he provides the information we have asked for.
ASF Payment Solutions and Mr. [redacted] have been in communication since he filed a complaint with the Revdex.com. With his help, we were able to locate the secondary account that was causing the multiple bank drafts. We will be issuing a refund in the amount of $162.00 and his account with ASF has...
been canceled.We would like to thank Mr. [redacted] for his patience and his assistance in helping us resolve this matter for him.
ASF Payment Solutions is strictly the payment processor for [redacted]. We also facilitate cancellations for them based on the agreements the member signs. We have informed Mr. [redacted] that he needs to provide a 30-day written request to cancel, the membership has to be current and...
he must pay a $75 cancel fee. That is what he agreed to when he signed. Mr. [redacted]'s complaint seems to be more towards the condition of the facility. I would suggest that Mr. [redacted] express his concerns to the management team at [redacted]. We are not in any position to help him with club service issues. We can only facilitate his wish to cancel and inform him what is required to do so.
[redacted] recently started doing business with ASF Paymant Solutions. During the member transfer process, some members that were canceled, were transferred to ASF as active members to be billed. Ms. [redacted] contacted us on 10/21/16 and advised us that she had canceled her...
membership earlier in the year. We asked if she had proof of the cancellation and asked that she send the proof to us so that we could research her claim. She sent us her proof that same day. We started our research the next day. Unfortunately it took more time than we would expect to receive answers to our research. However, we were able to confirm the Ms. Lee's cancellation and canceled the account yesterday. We emailed a cancel confirmation this morning. I do apologize for any frustrations Ms. [redacted] experienced during this process.
Initial Business Response /* (1000, 9, 2015/09/16) */
Mr. [redacted] signed a membership agreement stating he will pay 11 monthly installments at $14.99 a month beginning 8/22/15. We researched his claim that he canceled with [redacted] within 72 hours. [redacted] notified us that Mr. [redacted] had not...
attempted to cancel with them. His term agreement can now only be canceled if he should become permanently disabled or if he moves more than 25 miles from the facility. Regarding Mr. [redacted]'s comments about my employee, Ms. [redacted]-[redacted]; she has been nothing but professional in her communications with him. I would be happy to forward the email string between Mr. [redacted] and Ms. [redacted]-[redacted] tot he Revdex.com for review. She replied to him two times. His accusations that she emails him daily are completely false. At this point, he is expected to fulfill his commitment to [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already cancelled the membership, within 72 hours. They are attempting to force payment and extort money from me. The more and more they expose themselves some this the more and more people I am telling this story.
I cancelled the membership. I'm not paying for it. Stop trying to fraudulently charge me.
Final Business Response /* (4000, 14, 2015/09/30) */
[redacted] states [redacted] did not attempt to cancel his membership within 72 hours of signing it. We do not have any record of a cancel request at ASF Payment Solutions either.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12494856, and find that this resolution is satisfactory to me.
Sincerely,
Tara [redacted]
Initial Business Response /[redacted]/
Ms. [redacted] did not meet the distance required to cancel her membership per move. She then sent ASF a letter from the V.A. regarding her disability that predated her signing up at the gym. The letter from the V.A. is dated December 2013 and...
she signed up at The Pink Physique in October 2014. The disability clause states specifically, "if the member becomes totally and permanently disabled during the membership term" the member may then cancel for that reason. Ms. [redacted] knew of her condition prior to signing up and therefore does not qualify for cancellation per disability.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the letter was not dated in 2013, if they were not incompetent they could clearly see, the letter is dated for May 2015. They are not reading the letter correctly, and are trying to hold me in a contract to a GYM that I no longer use. I have never been subjected to such an approach to try to get more and more money from people. If the gym does not have a problem with my withdrawal, I do not understand why I am having to batlle with ASF STAFF. They are rude and unprofessional in the way they conduct business,
Final Business Response /[redacted]/
He disability rating was raised from 70% to 100% on December 13, 2013 according to the letter she sent to us. We cannot cancel due to the fact that she knew what her status was prior to signing up for The Pink Physique in November 2014.
The account is canceled. There is not anything further that we can do.
[redacted] sent a copy of her application to change address with the [redacted] and that is why we could not initially accept it. The accepted proof is the actual [redacted] PO confirmation card that is sent to the new address. [redacted] never sent that to us. However, [redacted]...
[redacted] contacted us on 5/23/17 and advised us to go ahead and cancel [redacted]'s membership. It is now canceled and we have sent a cancel confirmation letter to her via email.
Complaint: [redacted]
I will consider this matter closed when the bills stop arriving. As explained to me today (12/20) on the phone, although we called to cancel the...
account in October 20 and ASF does have a record of such a conversation that we still needed to email them before they would begin the cancellation proceedings which takes 60 days. During that 60 day period we would be continued to be charged monthly. I understand the 60 day requirement per the contract. What is in dispute is when the 60 day period begins. I have sent an email now on Dec 19. If the charges stop after the January bills I will consider this matter closed.
Sincerely,
[redacted]