Although we understand Mrs***'s concern, her contract reads "Memberships that roll over to a month-to-month basis require a 30-day written notice to cancel"As mentioned in our previous reply, her account has been canceled but we are not able to issue a refund*** *** will be sent a copy of her contract for her review
We are the payment processor Therefore, members are to contact us regarding payments and fees Nowhere in any of *** documentation does it state that members should contact ASF Payment Solutions Also, we maintain *** membership data base and provide them with the Front Counter Check In portal That is why *** *** would be in our database Also, *** ***'s agreement with *** gives complete instructions regarding the automatic renewal that was going to occur on her membership, as well as cancellation instructions See below:AUTOMATIC RENEWAL PRIVILEGE: Provided you are not in default under this Agreement andsubject to the terms and conditions thereof, this Agreement will automatically renew on a month-tomonthbasis after the initial term ends at the monthly rate indicated above, plus sales tax and themonthly cost of ancillary services that you have selected as of the date of this Agreement or have addedthereafterA $per month billing charge will be added to your renewal amount for failure toprovide EFT information or for cancellation of your EFT authorization at or during your renewalperiodWe will give you at least days advance notice before increasing the monthly rate during yourrenewal period.MONTH-TO-MONTH CANCELLATION: You may cancel your Month-To-Month renewal at anytimeIn order to cancel, your membership must be currentCancellation requests must be in writingand signed by you, and must be received by us care of ***, *** *** *** *** *** ***
***, at least days prior to the next dues payment date, along with any membership cardsIf youhave pre-paid any amounts for periods after the end of this agreement, you will be entitled to a refundof any unused amounts as of the effective date of cancellation“The annual fee must be paid in full ifdue within the day cancel notice.”
We are the payment processor for *** *** The fees that Mr*** is referring to are manual billing fees He protested several payments that we had drafted in September, October and November for his health club membership Because of the protested charges, he was removed
from the auto-pay program Mr***'s membership agreement clearly states that if he is not on the auto-pay program he will be charged an extra $a month for his dues Those manual billing fees have since been waived by the facility Mr*** has expressed his desire to be placed back on the auto-pay program but has not attempted to update ASF with any new payment information If he does not want to call our customer service line, ***, he can update his information online at www.myasfcount.com
Unfortunately, we cannot comment on conversations *** *** may have had with *** *** regarding canceling her membership. ASF Payment Solutions facilitates the cancellation process for the gym and our records indicate a 30-day notice is required. However, the afternoon that we
received her cancel request, *** *** informed us that *** ***'s membership should be canceled. The membership is now canceled with no further payment obligation
Mr***' membership was, in fact, for one year However, the agreement stated that once the original term expired, the membership would automatically renew to a month-to-month agreement unless or until the member canceled We did explain the cancel terms to Mr*** and he
followed the proper procedures to cancel Unfortunately, we were informed by his bank he had "Insufficient Funds" when we attempted to deduct his final payment on June 27, That is why there was a $return item fee added to his balance I have submitted a request to refund the $fee as a courtesy to Mr*** His membership will officially cancel on July 20, and no further funds are due
I listened to the call that Ms*** placed to our company in December regarding her first insufficient fund rejection First and foremost, her bank was never on the line Secondly, she states in the conversation that she had funds in the account but her bank admitted to her that they did reject our initial deduction attempt as "insufficient funds" but couldn't explain why That is why we waived the "return item fee" we assessed, due to non-sufficient funds, as a one-time courtesy We also explained in that conversation that if there is another rejection in the future, Ms*** would have to provide proof of funds That brings us to where we are now We can refund the "return item fee" we assessed this month, if Ms*** can provide proof that she had funds available in her account from the beginning of business to the close of business on April 4,
ASF Payment Solutions is strictly the payment processor and we do not handle cancellations for month-to-month memberships for *** *** *** We do not have any record of *** *** *** canceling her membership She must address the issue with the facility she signed her
membership agreement with
Complaint: ***
I am rejecting this response because: I will be filing a complaint with the state of MD regarding the billing praticesThe lack of ability to provide accurate billing is absurd and patently false
Sincerely,
*** ***
The specific proofs of move that we have asked for are what is acceptable Because she started the cancel process before the August payment was due, we will be happy to refund that payment once the appropriate proof of move is received
Initial Business Response /* (1000, 11, 2015/11/03) */
Mr*** signed a membership agreement for twelve months with No_Limit Health & FitnessThe agreement he signed states that, at the end of the initial term, his membership would automatically renew to a month-to-month membershipHe can
cancel the month-to-month membership by giving a 30-day written notice to cancel along with a $cancel fee
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not a single issue that I put my complaint has been addressed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/04) */
We are not any position to comment on any communications Ms*** may have had with Fitness LessMs***'s first communication with ASF Payment Solutions regarding her request to cancel was on 6/2/At that time, Ms*** was
informed that, due to the 30-day notice, her June & July dues were payable along with any fees, i.elate fees and return item feesShe was sent a denial letter because she did not pay what was dueIf Ms*** pays her June ($19.99) & July ($19.99) dues and the manual billing fees (2@ $= $10) plus one late charge ($9.00) totaling $59.98, we can finalize her cancellationWe can waive the other fes that are due
Initial Consumer Rebuttal /* (2000, 10, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the payment of and will cure on or before 8/21/
ASF Payment Solutions is strictly a payment processor for *** *** *** was informed, after her first contact with us, that ASF Payment Solutions does not facilitate the cancellation process for *** and that she needed to contact them to complete her request She advised us
she didn't have time and that we should just handle it We are two different entities and we have no control over the cancellation of *** memberships *** *** was provided with the correct information from the beginning and if she would have followed direction, her membership would have been canceled much sooner *** did cancel the membership on January 25,
Complaint: ***
I am rejecting this response
because:One of the criteria for "proof" is a USPS change of addressAs you can see from the email I received from USPS the email is an official confirmation of my moveTo quote the attached email, "Please retain this Official Change of Address Confirmation for your records as local agencies and/or resources may require it for proof of your move." If USPS says it can be used as proof of a move by loyal agencies and other resources, then I believe it meets the criteria of proof.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
It is an automated bill and there is not any way to change it My response to her initial complaint to the Revdex.com should be sufficient when it comes to what she owes to cancel If M.s *** wants to be stubborn and demand we bill her for only October and November, she is only delaying the process Also, if she does not pay October and November prior to December 1st, she will owe December as well I would urge Ms*** to pay October and November ASAP so that we can finalize her cancellation We are not going to send her another billing statement
Initial Business Response /* (1000, 6, 2015/07/24) */
We received Ms.*** request to cancel on July 6, The terms of her agreement required a 30-day written notice to cancel and medical proof from her physicianHer initial information that she sent to us was not sufficient and did not
contain the specific verbiage needed to cancelAfter a couple more attempts, Ms*** did send us the appropriate information to finalize her cancellationThe membership was canceled on July 22,
Initial Consumer Rebuttal /* (2000, 8, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms*** membership was canceled as of 10/27/
Although we understand Mrs***'s concern, her contract reads "Memberships that roll over to a month-to-month basis require a 30-day written notice to cancel"As mentioned in our previous reply, her account has been canceled but we are not able to issue a refund*** *** will be sent a copy of her contract for her review
We are the payment processor Therefore, members are to contact us regarding payments and fees Nowhere in any of *** documentation does it state that members should contact ASF Payment Solutions Also, we maintain *** membership data base and provide them with the Front Counter Check In portal That is why *** *** would be in our database Also, *** ***'s agreement with *** gives complete instructions regarding the automatic renewal that was going to occur on her membership, as well as cancellation instructions See below:AUTOMATIC RENEWAL PRIVILEGE: Provided you are not in default under this Agreement andsubject to the terms and conditions thereof, this Agreement will automatically renew on a month-tomonthbasis after the initial term ends at the monthly rate indicated above, plus sales tax and themonthly cost of ancillary services that you have selected as of the date of this Agreement or have addedthereafterA $per month billing charge will be added to your renewal amount for failure toprovide EFT information or for cancellation of your EFT authorization at or during your renewalperiodWe will give you at least days advance notice before increasing the monthly rate during yourrenewal period.MONTH-TO-MONTH CANCELLATION: You may cancel your Month-To-Month renewal at anytimeIn order to cancel, your membership must be currentCancellation requests must be in writingand signed by you, and must be received by us care of ***, *** *** *** *** *** ***
***, at least days prior to the next dues payment date, along with any membership cardsIf youhave pre-paid any amounts for periods after the end of this agreement, you will be entitled to a refundof any unused amounts as of the effective date of cancellation“The annual fee must be paid in full ifdue within the day cancel notice.”
We are the payment processor for *** *** The fees that Mr*** is referring to are manual billing fees He protested several payments that we had drafted in September, October and November for his health club membership Because of the protested charges, he was removed
count.com
from the auto-pay program Mr***'s membership agreement clearly states that if he is not on the auto-pay program he will be charged an extra $a month for his dues Those manual billing fees have since been waived by the facility Mr*** has expressed his desire to be placed back on the auto-pay program but has not attempted to update ASF with any new payment information If he does not want to call our customer service line, ***, he can update his information online at www.myasf
It generally takes 3-business days to process a refund We just received authorization from the facility to process a refund yesterday
Unfortunately, we cannot comment on conversations *** *** may have had with *** *** regarding canceling her membership. ASF Payment Solutions facilitates the cancellation process for the gym and our records indicate a 30-day notice is required. However, the afternoon that we
received her cancel request, *** *** informed us that *** ***'s membership should be canceled. The membership is now canceled with no further payment obligation
Mr***' membership was, in fact, for one year However, the agreement stated that once the original term expired, the membership would automatically renew to a month-to-month agreement unless or until the member canceled We did explain the cancel terms to Mr*** and he
followed the proper procedures to cancel Unfortunately, we were informed by his bank he had "Insufficient Funds" when we attempted to deduct his final payment on June 27, That is why there was a $return item fee added to his balance I have submitted a request to refund the $fee as a courtesy to Mr*** His membership will officially cancel on July 20, and no further funds are due
I listened to the call that Ms*** placed to our company in December regarding her first insufficient fund rejection First and foremost, her bank was never on the line Secondly, she states in the conversation that she had funds in the account but her bank admitted to her that they did reject our initial deduction attempt as "insufficient funds" but couldn't explain why That is why we waived the "return item fee" we assessed, due to non-sufficient funds, as a one-time courtesy We also explained in that conversation that if there is another rejection in the future, Ms*** would have to provide proof of funds That brings us to where we are now We can refund the "return item fee" we assessed this month, if Ms*** can provide proof that she had funds available in her account from the beginning of business to the close of business on April 4,
ASF Payment Solutions is strictly the payment processor and we do not handle cancellations for month-to-month memberships for *** *** *** We do not have any record of *** *** *** canceling her membership She must address the issue with the facility she signed her
membership agreement with
Complaint: ***
I am rejecting this response because: I will be filing a complaint with the state of MD regarding the billing praticesThe lack of ability to provide accurate billing is absurd and patently false
Sincerely,
*** ***
The specific proofs of move that we have asked for are what is acceptable Because she started the cancel process before the August payment was due, we will be happy to refund that payment once the appropriate proof of move is received
Initial Business Response /* (1000, 11, 2015/11/03) */
Mr*** signed a membership agreement for twelve months with No_Limit Health & FitnessThe agreement he signed states that, at the end of the initial term, his membership would automatically renew to a month-to-month membershipHe can
cancel the month-to-month membership by giving a 30-day written notice to cancel along with a $cancel fee
Initial Consumer Rebuttal /* (3000, 13, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not a single issue that I put my complaint has been addressed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/04) */
We are not any position to comment on any communications Ms*** may have had with Fitness LessMs***'s first communication with ASF Payment Solutions regarding her request to cancel was on 6/2/At that time, Ms*** was
informed that, due to the 30-day notice, her June & July dues were payable along with any fees, i.elate fees and return item feesShe was sent a denial letter because she did not pay what was dueIf Ms*** pays her June ($19.99) & July ($19.99) dues and the manual billing fees (2@ $= $10) plus one late charge ($9.00) totaling $59.98, we can finalize her cancellationWe can waive the other fes that are due
Initial Consumer Rebuttal /* (2000, 10, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the payment of and will cure on or before 8/21/
ASF Payment Solutions is strictly a payment processor for *** *** *** was informed, after her first contact with us, that ASF Payment Solutions does not facilitate the cancellation process for *** and that she needed to contact them to complete her request She advised us
she didn't have time and that we should just handle it We are two different entities and we have no control over the cancellation of *** memberships *** *** was provided with the correct information from the beginning and if she would have followed direction, her membership would have been canceled much sooner *** did cancel the membership on January 25,
Complaint: ***
I am rejecting this response
because:One of the criteria for "proof" is a USPS change of addressAs you can see from the email I received from USPS the email is an official confirmation of my moveTo quote the attached email, "Please retain this Official Change of Address Confirmation for your records as local agencies and/or resources may require it for proof of your move." If USPS says it can be used as proof of a move by loyal agencies and other resources, then I believe it meets the criteria of proof.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
It is an automated bill and there is not any way to change it My response to her initial complaint to the Revdex.com should be sufficient when it comes to what she owes to cancel If M.s *** wants to be stubborn and demand we bill her for only October and November, she is only delaying the process Also, if she does not pay October and November prior to December 1st, she will owe December as well I would urge Ms*** to pay October and November ASAP so that we can finalize her cancellation We are not going to send her another billing statement
ASF Payment Solution received notification on 3/29/that Ms***'s *** *** *** membership is canceled I have emailed Ms*** a confirmation letter
Initial Business Response /* (1000, 6, 2015/07/24) */
We received Ms.*** request to cancel on July 6, The terms of her agreement required a 30-day written notice to cancel and medical proof from her physicianHer initial information that she sent to us was not sufficient and did not
contain the specific verbiage needed to cancelAfter a couple more attempts, Ms*** did send us the appropriate information to finalize her cancellationThe membership was canceled on July 22,
Initial Consumer Rebuttal /* (2000, 8, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)