Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 9, 2015/11/06) */
The agreement Ms. [redacted] signed with Lady Fitness specifically states that there is an annual $29 enhancement fee due on Novemeber 1st. Every member has to pay the annual enhancement fee. Also, Ms. [redacted] must have mis-dialed when...
attempting to call ASF Payment Solutions, as the XXX-XXX-XXXX number is in perfect working order. I would suggest Ms. [redacted] review her agreement to confirm the enhancement fee clause. It is located at the bottom right side of the agreement.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with response being that although the statement of an enhancement fee is noted at the bottom right hand corner of the contract no verbal or written agreement was made to it. The statement that the contract states that the fee is due November first is not found anywhere on the contract. The response doesn't clear the issue of the daycare changing the hours and days I paid for service.
Final Business Response /* (4000, 13, 2015/11/12) */
The enhancement fee is part of the contract and every member must pay that fee annually. Also, we are strictly the payment processor and do not have any control regarding any of the services Lady Fitness offers. Therefore, we are not in any position to answer her complaint regarding the change to daycare hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 9, 2015/11/06) */
The agreement Ms. [redacted] signed with Lady Fitness specifically states that there is an annual $29 enhancement fee due on Novemeber 1st. Every member has to pay the annual enhancement fee. Also, Ms. [redacted] must have mis-dialed when...
attempting to call ASF Payment Solutions, as the XXX-XXX-XXXX number is in perfect working order. I would suggest Ms. [redacted] review her agreement to confirm the enhancement fee clause. It is located at the bottom right side of the agreement.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with response being that although the statement of an enhancement fee is noted at the bottom right hand corner of the contract no verbal or written agreement was made to it. The statement that the contract states that the fee is due November first is not found anywhere on the contract. The response doesn't clear the issue of the daycare changing the hours and days I paid for service.
Final Business Response /* (4000, 13, 2015/11/12) */
The enhancement fee is part of the contract and every member must pay that fee annually. Also, we are strictly the payment processor and do not have any control regarding any of the services Lady Fitness offers. Therefore, we are not in any position to answer her complaint regarding the change to daycare hours.