We attempted to contact Ms [redacted] with the information she provided to [redacted] when she signed up If her address and/or phone numbers changed, it would have been her responsibility to update any new information with [redacted] or ASF Payment Solutions When Ms [redacted] called us to request cancellation of the membership, she was advised of the cancel requirements A 30-day written request was required along with the account remaining current Ms [redacted] provided the written request but has not paid the membership current Once the October and November payments are paid, we can finalize her cancel request
Complaint: [redacted] I am rejecting this response because: Deceitful business practices by [redacted] ***.The facility may be ~miles away from the old one, but it takes more minutes to get thereThat is an hour of my time stolen every time I go to the gym.And with no notice whatsoever? TerribleI will work with [redacted] to get this cancelledExpect to continue to hear from me Sincerely, [redacted]
Ms [redacted] first contact with ASF Payment Solutions regarding canceling her membership was on August 1st At that time, she was informed that the August payment would be deducted as usual and then the account would be canceled Her August payment rejected and Ms [redacted] has disputed paying ever since If Ms [redacted] pays the August payment along with the late fee and manual billing fee, we can finalize her cancellation request
Ms [redacted] 's 1st payment with ASF Payment Solutions was rejected and reported as non-sufficient funds by her bank on December 4, She called us on December 7, and our customer service representative waived the "return item fee" as a courtesy Ms [redacted] 's bank has never been in touch with us On April 4, ASF attempted to deduct her April payment that morning and her bank reported back stating she did not have the funds available to cover that payment Because we have waived a "return item fee" as a courtesy in the past, we have now asked Ms [redacted] to send us proof showing that she had funds available at that time we attempted our deduction If Ms [redacted] cannot provide proof that she had funds available on April 4th from the beginning to close of business that day, we will not be able to waive the fee
Complaint: [redacted] I am rejecting this response because: While AFS says they have refunded $and $29, I have only received the $18, which was credited to my bank account I would also like a full accounting of the $I was forced to pay to AFS If the $and $is refunded to me, that leaves a balance of $73: if my monthly fee was $29, and I owed only months (November and December according to AFS), that is only $ What is the other $for? Late fees on a bill that they did not call me or mail me any bill? This is totally unfair And, as I said, I have not received the $they say they refunded to meAnd I do not feel I should have to pay the December fee in the first place, as they did not notify me of owing December in any other manner than email Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Ms [redacted] did call ASF Payment Solutions on 4/20/She did state she had canceled with Optimal Sport Health Club and we asked if she had proof, of which she did notWe then informed her that we facilitate the cancel process for the gym She was informed that a 30-day written notice requesting cancel was required along with paying all payments that were due within that 30-day period, which included the May paymentMs [redacted] informed our representative that she will not be paying May, at which time, she was informed that if May was not paid the membership would remain activeMs [redacted] stated she was still only going to send the request to cancel and not pay MayAlso, at no time was there an offer to waive any fees for Ms [redacted] during that conversationI can waive the $late charge and the $return item fee, but Ms [redacted] needs to pay the May payment before we can cancel the membership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ I can see how Mr [redacted] would interpret the buyout clause the way that he hasAdd that to our 1st letter stating that he only needed to pay $to complete his cancellation buyout, it makes sense to accept that amount to finalize his cancellationMr [redacted] can call our Customer Service Department at XXX-XXX-XXXX to make the final paymentHe can speak with [redacted] at ext*** Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response because they agree to accept the $to finalize and complete the cancellation
The only reason why the membership has not been canceled is because it doesn't have the appropriate verbiage that would allow us to cancelI would ask that Ms [redacted] get another letter from her child's physician that states she has a "disability that precludes any further use of the facility" Once we receive the letter with the appropriate verbiage, we will cancel the membership
Initial Business Response / [redacted] (1000, 6, 2015/09/17) */ Ms [redacted] signed her agreement on 8/20/The term started on 8/20/and ends on 9/20/The total term is months and Ms [redacted] paid payments of $The free month was the month she signed the agreement (8/through 9/19) ASF Payment Solutions only deducts payments per the terms outlinedWe cannot make changes of any kind to the agreementMs [redacted] should be able to obtain a copy of her agreement at the facilityThey would have the original on file Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) One year contract is for months, not The agreement does not have an end date, which I questionedI never agreed to make paymentsI agreed to make 11...the first payment was freeWhat the heck to they think FREE means! I have requested copies of signed contract for months nowASF needs to send me oneAnd not the 'copy' with 'signature on file'I want to see my signature on the hard copyI will continue with my complaint to consumer affairs and write a review on their website as often as I can until I receive my stolen moneyAnd I will file the proper forms with my bank disputing the charges Final Business Response / [redacted] (4000, 10, 2015/09/30) */ Yes, the first month (August 2014) was freeHer membership ran from August 20, to September 20, That is months of membership and she paid for monthsHer membership agreement specifically states that she will pay "12" monthly installmentsMs [redacted] can get a copy of her original contract at Olympus Athletic Club
Initial Business Response / [redacted] (1000, 9, 2015/11/06) */ The agreement Ms [redacted] signed with Lady Fitness specifically states that there is an annual $enhancement fee due on Novemeber 1stEvery member has to pay the annual enhancement feeAlso, Ms [redacted] must have mis-dialed when attempting to call ASF Payment Solutions, as the XXX-XXX-XXXX number is in perfect working orderI would suggest Ms [redacted] review her agreement to confirm the enhancement fee clauseIt is located at the bottom right side of the agreement Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with response being that although the statement of an enhancement fee is noted at the bottom right hand corner of the contract no verbal or written agreement was made to itThe statement that the contract states that the fee is due November first is not found anywhere on the contractThe response doesn't clear the issue of the daycare changing the hours and days I paid for service Final Business Response / [redacted] (4000, 13, 2015/11/12) */ The enhancement fee is part of the contract and every member must pay that fee annuallyAlso, we are strictly the payment processor and do not have any control regarding any of the services Lady Fitness offersTherefore, we are not in any position to answer her complaint regarding the change to daycare hours
We can absolutely help Ms [redacted] with her freeze request However, the account has to be paid current before a membership can be put on freezeShe was not current at the time she requested the freeze We do not have record of her ever asking for a due date change to the 16th of each month If she had requested that at any time we would have processed that request right away
Mr*** did not provide a physician's letter with the appropriate verbiage stating that his son has suffered a permanent disability That letter is required in order to finalize a cancellation regarding medical disability At this point, ASF Payment SOlutions has returned Mr***
member file to the facility due to non-payment We are no longer attempting to bill for the membership Mr*** should direct all future communication to the facility
Complaint: ***
I am rejecting this response because:I contacted you guys on the 6th of DecemberI never said anything about how it was my fault and there were insufficient fundsAnyways, you guys have NEVER even attempted to contact me about solving the problem with why it was rejected in the first placeThe manager at my gym has been the one that's been trying to be the middle man for everything! She'll call me, then I have to call my bank and stop everything to check my account to see what's going on, then I have to call her back to explain what's going on and she also has to go back and forth talking to you guys as well as me. So, really, you guys aren't doing much as far as communication with meYou seem to have all of the answers and apparently all kinds of recordings even though I had called to call and ask what was going on with my cardI thought everything was taken care of so why would I call again and talk about insufficient funds? I wanted to talk to someone at ASF about my card and get their end of what may have been going on so I could fix everything so there wouldn't be a problem anymoreThe manager at my gym has been the one that I've had to communicate through with all of thisI added a picture of the phone calls during the fourth and sixth of DecemberThe fourth has the manager from the gym calling me about the rejection of the paymentThe next two were of me trying to call the bankOnce was because it timed out after a minute wait period then I called againThey told me there was enough funds in there and it was NOT INSUFFICIENT FUNDS being the reason of rejectionThe bank said she could let the manager know so we did a conference call and I got the manager on the line so the bank said it wasn't my fault and there were enough funds for ASF to take their $payment.So it was said that the one in December wasn't my fault! I called ASF two days later trying to figure out what happened with the card and said I would just switch cards so this wouldn't happen againSince then I've been making payments manually so this won't happen againConveniently, the one month I don't do it manually something else happensI've been trying to print out documentation of payments AND card information from the myasfcount website and that is also something I cannot doEven when I wanted to switch the cards over it either asked for my checking/safety account information or I could manually pay and had to put in my card number, etcThere is no kind of "My Account Information" or "My Profile" to allow me to update payment informationSo I cannot use the MYASfcOUNT to print out any kind of information that corresponds with anything I am trying to prove...which is pretty convenient for ASF and I can see why there are several complaints against themThe whole website is very unprofessional and it looks like someone who's starting out as a web developer may do on their first try.Well I'm running low on my minutes so all I had time for is this message and one attachmentI'm sure ASF will reject this response as well so I'm taking more of my time to gather informationOh, and by the way, if ASF keeps this up much longer, I will also be contacting the Attorney General because I've had it with corporate bullies pushing me around
Sincerely,
V***
Thank you for reaching out to ASF Payment Solutions
regarding your *** *** *** *** account*** *** has
partnered with our company to process their student’s membership payments and
handling any matters associated with their membership contractsWe understand the nature
of your complaint however; please
understand our company cannot address any conversation that may or may not have
taken place with *** *** The cancellation of your
contract is exclusively governed by the cancellation terms outlined within your
signed agreement with *** ***. Your
contract reads, “If by reason of death or permanent disability, the buyer is
unable to continue the membership, buyer or buyer's estate shall be relieved
from the obligations of this contract, and if buyer has prepaid any sum, that
amount shall be promptly refundedShould member(s) permanently move their
residence more than miles from an affiliated area, payment on this agreement
will be suspended upon payment of an appropriate cancellation fee of $and
legitimate verification of the moveIf canceling for any reason other than the
aforementioned above, the cancellation fee will be the sum of 50% of the
remaining unpaid note balance on the account.”
The current balance on your account is $1,therefore, you can
cancel your agreement with a cancellation fee of $if you don’t meet any
of the other cancellations termsYou are welcome to call
our office at 1-800-525-if you would like to discuss this further or if
you would like us to process your cancellation fee.Thank you.ASF Payment Solutions
Mr*** is correct and there was a drafting error on his account with ***'s ATA *** *** *** We have made the appropriate adjustments and Mr*** should experience any future issues We certainly apologize for any frustrations we caused Mr*** due to the error
Complaint: ***
I am rejecting this response because: I will wait to see the refund on my credit card before accepting the closure of this issue As of 10:55am ET on 11/8/16, it still is not reflected Thank you
Sincerely,
*** ***
ASF Payment Solutions was informed by *** *** that *** ***'s membership should, in fact, be canceled The membership is now canceled and no payments are due I have sent a cancel confirmation to *** via email
We attempted to contact Ms [redacted] with the information she provided to [redacted] when she signed up If her address and/or phone numbers changed, it would have been her responsibility to update any new information with [redacted] or ASF Payment Solutions When Ms [redacted] called us to request cancellation of the membership, she was advised of the cancel requirements A 30-day written request was required along with the account remaining current Ms [redacted] provided the written request but has not paid the membership current Once the October and November payments are paid, we can finalize her cancel request
Complaint: [redacted] I am rejecting this response because: Deceitful business practices by [redacted] ***.The facility may be ~miles away from the old one, but it takes more minutes to get thereThat is an hour of my time stolen every time I go to the gym.And with no notice whatsoever? TerribleI will work with [redacted] to get this cancelledExpect to continue to hear from me Sincerely, [redacted]
Ms [redacted] first contact with ASF Payment Solutions regarding canceling her membership was on August 1st At that time, she was informed that the August payment would be deducted as usual and then the account would be canceled Her August payment rejected and Ms [redacted] has disputed paying ever since If Ms [redacted] pays the August payment along with the late fee and manual billing fee, we can finalize her cancellation request
Ms [redacted] 's 1st payment with ASF Payment Solutions was rejected and reported as non-sufficient funds by her bank on December 4, She called us on December 7, and our customer service representative waived the "return item fee" as a courtesy Ms [redacted] 's bank has never been in touch with us On April 4, ASF attempted to deduct her April payment that morning and her bank reported back stating she did not have the funds available to cover that payment Because we have waived a "return item fee" as a courtesy in the past, we have now asked Ms [redacted] to send us proof showing that she had funds available at that time we attempted our deduction If Ms [redacted] cannot provide proof that she had funds available on April 4th from the beginning to close of business that day, we will not be able to waive the fee
Complaint: [redacted] I am rejecting this response because: While AFS says they have refunded $and $29, I have only received the $18, which was credited to my bank account I would also like a full accounting of the $I was forced to pay to AFS If the $and $is refunded to me, that leaves a balance of $73: if my monthly fee was $29, and I owed only months (November and December according to AFS), that is only $ What is the other $for? Late fees on a bill that they did not call me or mail me any bill? This is totally unfair And, as I said, I have not received the $they say they refunded to meAnd I do not feel I should have to pay the December fee in the first place, as they did not notify me of owing December in any other manner than email Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Ms [redacted] did call ASF Payment Solutions on 4/20/She did state she had canceled with Optimal Sport Health Club and we asked if she had proof, of which she did notWe then informed her that we facilitate the cancel process for the gym She was informed that a 30-day written notice requesting cancel was required along with paying all payments that were due within that 30-day period, which included the May paymentMs [redacted] informed our representative that she will not be paying May, at which time, she was informed that if May was not paid the membership would remain activeMs [redacted] stated she was still only going to send the request to cancel and not pay MayAlso, at no time was there an offer to waive any fees for Ms [redacted] during that conversationI can waive the $late charge and the $return item fee, but Ms [redacted] needs to pay the May payment before we can cancel the membership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ I can see how Mr [redacted] would interpret the buyout clause the way that he hasAdd that to our 1st letter stating that he only needed to pay $to complete his cancellation buyout, it makes sense to accept that amount to finalize his cancellationMr [redacted] can call our Customer Service Department at XXX-XXX-XXXX to make the final paymentHe can speak with [redacted] at ext*** Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response because they agree to accept the $to finalize and complete the cancellation
All cancellation terms apply to the person that is utilizing the membershipThat is the "member"
The only reason why the membership has not been canceled is because it doesn't have the appropriate verbiage that would allow us to cancelI would ask that Ms [redacted] get another letter from her child's physician that states she has a "disability that precludes any further use of the facility" Once we receive the letter with the appropriate verbiage, we will cancel the membership
Initial Business Response / [redacted] (1000, 6, 2015/09/17) */ Ms [redacted] signed her agreement on 8/20/The term started on 8/20/and ends on 9/20/The total term is months and Ms [redacted] paid payments of $The free month was the month she signed the agreement (8/through 9/19) ASF Payment Solutions only deducts payments per the terms outlinedWe cannot make changes of any kind to the agreementMs [redacted] should be able to obtain a copy of her agreement at the facilityThey would have the original on file Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) One year contract is for months, not The agreement does not have an end date, which I questionedI never agreed to make paymentsI agreed to make 11...the first payment was freeWhat the heck to they think FREE means! I have requested copies of signed contract for months nowASF needs to send me oneAnd not the 'copy' with 'signature on file'I want to see my signature on the hard copyI will continue with my complaint to consumer affairs and write a review on their website as often as I can until I receive my stolen moneyAnd I will file the proper forms with my bank disputing the charges Final Business Response / [redacted] (4000, 10, 2015/09/30) */ Yes, the first month (August 2014) was freeHer membership ran from August 20, to September 20, That is months of membership and she paid for monthsHer membership agreement specifically states that she will pay "12" monthly installmentsMs [redacted] can get a copy of her original contract at Olympus Athletic Club
Initial Business Response / [redacted] (1000, 9, 2015/11/06) */ The agreement Ms [redacted] signed with Lady Fitness specifically states that there is an annual $enhancement fee due on Novemeber 1stEvery member has to pay the annual enhancement feeAlso, Ms [redacted] must have mis-dialed when attempting to call ASF Payment Solutions, as the XXX-XXX-XXXX number is in perfect working orderI would suggest Ms [redacted] review her agreement to confirm the enhancement fee clauseIt is located at the bottom right side of the agreement Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with response being that although the statement of an enhancement fee is noted at the bottom right hand corner of the contract no verbal or written agreement was made to itThe statement that the contract states that the fee is due November first is not found anywhere on the contractThe response doesn't clear the issue of the daycare changing the hours and days I paid for service Final Business Response / [redacted] (4000, 13, 2015/11/12) */ The enhancement fee is part of the contract and every member must pay that fee annuallyAlso, we are strictly the payment processor and do not have any control regarding any of the services Lady Fitness offersTherefore, we are not in any position to answer her complaint regarding the change to daycare hours
We can absolutely help Ms [redacted] with her freeze request However, the account has to be paid current before a membership can be put on freezeShe was not current at the time she requested the freeze We do not have record of her ever asking for a due date change to the 16th of each month If she had requested that at any time we would have processed that request right away
Mr*** did not provide a physician's letter with the appropriate verbiage stating that his son has suffered a permanent disability That letter is required in order to finalize a cancellation regarding medical disability At this point, ASF Payment SOlutions has returned Mr***
member file to the facility due to non-payment We are no longer attempting to bill for the membership Mr*** should direct all future communication to the facility
Complaint: ***
count website and that is also something I cannot doEven when I wanted to switch the cards over it either asked for my checking/safety account information or I could manually pay and had to put in my card number, etcThere is no kind of "My Account Information" or "My Profile" to allow me to update payment informationSo I cannot use the MYASf
cOUNT to print out any kind of information that corresponds with anything I am trying to prove...which is pretty convenient for ASF and I can see why there are several complaints against themThe whole website is very unprofessional and it looks like someone who's starting out as a web developer may do on their first try.Well I'm running low on my minutes so all I had time for is this message and one attachmentI'm sure ASF will reject this response as well so I'm taking more of my time to gather informationOh, and by the way, if ASF keeps this up much longer, I will also be contacting the Attorney General because I've had it with corporate bullies pushing me around
I am rejecting this response because:I contacted you guys on the 6th of DecemberI never said anything about how it was my fault and there were insufficient fundsAnyways, you guys have NEVER even attempted to contact me about solving the problem with why it was rejected in the first placeThe manager at my gym has been the one that's been trying to be the middle man for everything! She'll call me, then I have to call my bank and stop everything to check my account to see what's going on, then I have to call her back to explain what's going on and she also has to go back and forth talking to you guys as well as me. So, really, you guys aren't doing much as far as communication with meYou seem to have all of the answers and apparently all kinds of recordings even though I had called to call and ask what was going on with my cardI thought everything was taken care of so why would I call again and talk about insufficient funds? I wanted to talk to someone at ASF about my card and get their end of what may have been going on so I could fix everything so there wouldn't be a problem anymoreThe manager at my gym has been the one that I've had to communicate through with all of thisI added a picture of the phone calls during the fourth and sixth of DecemberThe fourth has the manager from the gym calling me about the rejection of the paymentThe next two were of me trying to call the bankOnce was because it timed out after a minute wait period then I called againThey told me there was enough funds in there and it was NOT INSUFFICIENT FUNDS being the reason of rejectionThe bank said she could let the manager know so we did a conference call and I got the manager on the line so the bank said it wasn't my fault and there were enough funds for ASF to take their $payment.So it was said that the one in December wasn't my fault! I called ASF two days later trying to figure out what happened with the card and said I would just switch cards so this wouldn't happen againSince then I've been making payments manually so this won't happen againConveniently, the one month I don't do it manually something else happensI've been trying to print out documentation of payments AND card information from the myasf
Sincerely,
V***
Thank you for reaching out to ASF Payment Solutions
regarding your *** *** *** *** account*** *** has
partnered with our company to process their student’s membership payments and
handling any matters associated with their membership contractsWe understand the nature
of your complaint however; please
understand our company cannot address any conversation that may or may not have
taken place with *** *** The cancellation of your
contract is exclusively governed by the cancellation terms outlined within your
signed agreement with *** ***. Your
contract reads, “If by reason of death or permanent disability, the buyer is
unable to continue the membership, buyer or buyer's estate shall be relieved
from the obligations of this contract, and if buyer has prepaid any sum, that
amount shall be promptly refundedShould member(s) permanently move their
residence more than miles from an affiliated area, payment on this agreement
will be suspended upon payment of an appropriate cancellation fee of $and
legitimate verification of the moveIf canceling for any reason other than the
aforementioned above, the cancellation fee will be the sum of 50% of the
remaining unpaid note balance on the account.”
The current balance on your account is $1,therefore, you can
cancel your agreement with a cancellation fee of $if you don’t meet any
of the other cancellations termsYou are welcome to call
our office at 1-800-525-if you would like to discuss this further or if
you would like us to process your cancellation fee.Thank you.ASF Payment Solutions
Mr*** is correct and there was a drafting error on his account with ***'s ATA *** *** *** We have made the appropriate adjustments and Mr*** should experience any future issues We certainly apologize for any frustrations we caused Mr*** due to the error
Complaint: ***
I am rejecting this response because: I will wait to see the refund on my credit card before accepting the closure of this issue As of 10:55am ET on 11/8/16, it still is not reflected Thank you
Sincerely,
*** ***
ASF Payment Solutions was informed by *** *** that *** ***'s membership should, in fact, be canceled The membership is now canceled and no payments are due I have sent a cancel confirmation to *** via email