Ashford.com

I ordered three watches from Ashford as holiday giftsTwo of the three watches arrived in non-working conditionAfter requesting a replacement for one of the watches, it also arrived in non-working conditionDuring all of the phone discussions their staff was not accomodating and essentially uselessI will never do business with this company againAnd, I will make great efforts to inform others about my bad experiences with them

I purchased a Zenith watch from Ashford.com and requested that they send me a stamped warranty cardThe customer service representative has promised to send it to me however it's been three months I still dont have itMy order number is ***
Alyssa H(Ashford.com)
Apr *** 12:PM
Hello,
Thank you for the update
I have sent the request to ship you the warranty card
Once I receive the tracking number I will email it to you
Kindly,
Alyssa H
Client Relations Specialist
***
###-###-####
*** ** *** ***
Apr **, 11:AM
This is a follto your previous request #*** "Order Information ***
Hi Alyssa,
I have received the watch and confirm I'm keeping itPlease mail the stamped warranty card to me
Thanks
Order number ***
My Address:
*** ***
*** *** *** *** *** ** *** *** *** * ** ***

I have unfortunately fallen victim to one of the multiple scams run by Ashford.comOn Nov **, 2016, I purchased Davidoff zino pens from this internet company-gold tone and silver toneUpon receipt of the pens, I discovered that they were all damaged, but two had significant damage, so I called the company to obtain a RMA for exchange of two of the four pensI had taken the time to explain in DETAILS to the customer service agent by the name of Mayra G, who is not all there and carried a repugnant attitude When I received my (first) replacement in early december, 2016, to my surprise, the 'shipping department/warehouse" only sent ONE replacement and it was significantly damaged as well This is perhaps one of the SCAM ashford runs to blatantly rob their customers I of course contacted customer service immediately to clarifyI was in turn told by another customer service agent that the incompetent Mayra G, customer service agent who issued the first RMA only entere

Quick sale and good price with quick delivery but poor after sale service and communication

A brand new watch was purchased from Ashford.com on Feb *** for the total cost of $The watch was losing time and reported to Ashford weeks after purchaseI was told to replace battery which I didThe Receipt was provided to Ashford the cost of $to replace battery
Replacement of the battery did not correct the issue and the product was shipped back to Ashford - *** TRACKING# ***
Please note that the battery replacement did not correct the issue
Ashford.com has confirmed that they sold me a defective watch and they are now offering to repair it and send it back in 6-weeks
I had purchased a brand new watch and was expecting to receive a non-defective brand new productAshford.com had intentionally sold a defective product to a consumerI do not want the watch back

I have been thoroughly disappointed with this businessI purchased a watch that is not working properly and have attempted multiple times to get a hold of them for the returnMost of the times my attempts are unsuccessful as they place on hold for half an hour at the time and when my time comes, they disconnect saying they are having phone issuesThe sales department is never hard to reach, and whenever I call them they transfer me to customer service and the saga beginsWhen I was fortunate enough to get a hold of them, they said they will send the information via emailThat was Thursday and I have not received anything, despite calling them back multiple times

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]POINT 1: About ANY fees. At least you should mention the possibilities. Instead of giving the tips,you put a “SF express” comparison to confuse your customers. AND, if you feel all right for your not knowing the different rules , how can you rely on you customers to know everything about international purchase. So, you could just stop talking about your website. It has bugs. Instead of mending the bug, you just keep on shaking off your responsibility. POINT 2: About documentation *** asked. What they asked me for, I really could not provide. I would be happy to provide everything needed to solve this problem if I could. The documentation shall be provided by a company running exporting business. So sorry to tell you that “I do not own a exporting company and I can not provide the materials”. By talking about this, we are back to the agent fee. I wish you pay at least a little ateention to it .Thank you.POINT 3: About you did what you supposed to do. What you did was: 1. keeping telling me to look at your bugful website; 2.keeping telling me you could do nothing but you actually could; 3.telling me the package by no way could be sent back to you ,or even to me cause it’s confiscated by Chinese customs but it’s not. Did Chinese customs know what you said about them? 4.keeping stalling for time. After 90 days the package would be confiscated. I really appreciate you respond us timely.POINT 4: *** wanted to charge you for custom fees and taxes. I didn’t know that. But *** did call me and told me they could send the package back to ASHFORD if you would pay the shippment fee. I will call *** to see if you said something not right about another company or oranization again.By the way, I never ask you to “ pay me for something you do not have” . Never. You are really very unprofessional
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am from china ,few days ago I bought a watch at ashford in my first time
Today I feel very angry about the watch bought from the ashford.Because the watch they sold me is broken!
I received my watch at 10:am ,in that moment I was very happy
But at 13:pm, I suddenly found there is a screw in the watch movement and then my watch did not move!
only three hours ,i'm sure I was very care of my new watch,I can't believe my eles! I was shocked about ashford's watch.Why shipped a broken watch to me? This tings makes me disappoint and sad.I called ashford,they tell me only can repair it,not to change a new one! It makes me very angry!
I DO NOT want them to repair this oneI want a NEW one only, for the same price I already paid $for new watch not a broken watchThank you Revdex.com for your help !
my order number is ***
It's davidoff men's watch

I ORDERED A WATCH FROM THIS COMPNAY, I RETURED IT BECAUSE MY SISTER DID NOT LIKE IT I GOT A EMAIL FROM A MANAGER ALONG WITH PICTURES STATING I HAD WORN THE WATCH AND THE WATCH HAD SCRATCHES AND SCUFF MARKS ON THE WAT I HAD NOT EVEN TAKE TNE PLASTIC OFF OF THE WATCH AND WHEN I SENT BACK PICTURES OF THE WATCH WHICH BY THE WAY HAD NO SUCH MARKS HE IN TURN SENT ME ANOTHER EMAIL STATING HIS TECH SAID THE WATCH HAD BEEN WORN I AM SHOCKED BY THIS COMPNAY THEY HAVE TO BE A SCAMAND HE SENT THE WATCH BACK TO ME THE SAME AS I SENT IT TO THEM UNMARKED

Ashford claims to be a "Revdex.com accredited business" located on Fifth Avenue in New York CityAccording to information found on your website this business is located in BrooklynWe purchased a Raymond W*** watch from this retailer in June of and had to immediately send it back for repairs and wait for at least month to get it backThe same defect re-occured this year, but we couldn't take advantage of the year warranty, offered by the manufacturer, as Raymond W*** informed us that Ashford.com is NOT one of their authorized retailersNowhere on Ashford.com site is this information publicly availableThis retailer claims to sell "new, authentic" products, and after our experience with them it doesn't seem to be the casePlease, check whether this retailer's claims are correct and even their reported location isn't trying to deceive customers

I had to return a watch that I had ordered from Ashford and they honored the return and issued a refundPrior to the return, I had called their customer service representative and found that person to be friendly and customer-focussedI place a high value on companies that invest in ensuring a great customer service experience and for this reason, I will not hesitate to buy from them again and will also recommend them to othersThey are truly living to their "A" grade certification from the Revdex.com (Revdex.com)It was that certification that gave me assurance when I first placed the order with them

I've purchased a watch form that business with tow year warranty, for a watch water resistant up to feet
Ashford's web site explicitly says, that they do hour manufacturer's water resistance guarantee
During the warranty period the watch has been briefly exposed to waterWatch got water inside instantaneously
Ashford refuses to hour the warranty, saying that it is a company policy not to accept warranty repairs for any water exposure
Total contradiction with the advertised web site's information
When we took the watch to a repair shop, the master said the the water seal on the watch has been broken before the saleThe watch has been tampered with and sold to us as brand newActually - an act of fraud
Fraudulent business

I ordered a watch from Ashford.com on Feb *And when I got the watch it cannot workI sent it back on Feb *And they told me this watch needed to be repair for one monthAfter they examined the watch they told me the watch's movement is running erratic, lubrication is dry or faulty and requiring timing and regulationIt's a new watchWhy it can have so many problem? It's a defective watch and they refused to refund meThey told me this watch only has a repair warranty, they can't refund me

I purchased a JeanRichard watch from Ashford at a really great priceI paid for day shipping from ***Watch was sent out the next day with proper tracking numberOn delivery day *** website said package was out for deliveryI never received the packageNext day, *** website again said out for delivery! Again, no watchI went down to my local Post Office and was told that the sender, Ashford, had to make a claimI called Ashford and spoke to a very helpful man who told me he was referring me to the person who deals with ***Meanwhile, *** told me the they would have to make a thorough investigation before anything could be doneThis, I was told, could take at least to weeksI then received a call from a young lady at Ashford who told me she was looking into the matter with *** and to give her or DAYS to rectify thingsSure enough, days later, she informed me that Ashford was sending me a duplicate watchThe Next day, I received my new JeanRichard in perfect conditionI cannot say enough wonderful things about how I was treated by Ashford.com

I bought a Movado watch from ***, the watch was defective, the chronograph second hand wasn't prefectIy aligned at the center of o'clock, and it can't be fixed by recalibrating the watchI called Movado company and I've asked them about the issue with the second hand, Movado rep said it's an issue with the watch, and if I bought the watch from them they would issue me a refund or a replacementI reported the issue to *** on the same day that I received the watch on, I discovered the issue after I resized the watch, but I've already informed *** that I've resized the watch, and they told me to send it back to them to check it, the rep confirmed to me over the phone that if the second hand is not perfectly aligned it's a defect, and she asked me to send the watch back and if they found it to be defective they will issue me a refund or a replacement if I want, but they lied
After I sent the watch to them they sent me an email mentioning that they are going t

I have bought a Glashutte watch for $and shipped to Hong KongMy father picked up on Nov*** and after around hours the watch stop workingMy father called them and reported the problem instantlyBut since my farther already left Hong Kong and my home is over mile awayMy father sent the watch back to Hong kong on Nov.***Ashford.com refuse to refund or replace another new watch because there are some small scatrch on the left side of the watchAnd customer repressentative said the watch with wear-marks cannot be returned, because the watch cannot sell as brand new againBut how could a repaired watch sell as brand new again? Their customer representative email me their return policy as wellIt said that items sent to any address outside the United States are considered final sale and cannot be returnedI understand what final sale means, but it does not make sense that I pay full price for a broken watch None of their representative focus on the problem that t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ashford is an amazing resource for watch collectorsYou can get exceptional deals on many high-end watches such as Breguet, Glashutte, Blancpain, Zenith, and Girard PerregauxEvery watch that I have ordered was new in box with papersThese were higher end pieces in gold and/or platinum with perpetual calendars, annual calendars, chronographs and tourbillon complicationsI have paid both with credit card and bank wire as the cost of these watches often well exceeded 30K and each was shipped promptlyDo not hesitate to order from themIt is important to note that many of the watches are new old stock--they never sold in traditional retail channels or never left the main watch brand distributorFor a mechanical watch, this generally isn't a problem, but it does mean you may need to pay for a service a bit earlier than usualIf you are buying a quartz or battery operated watch, you need to factor that the it may die quickly because the battery may be oldMost of the negative reviews seem to center around this issueThis is not a scam or deliberate sabotage--it only means the watch needs a new batteryA local watch marker can fix this simply for a few dollars

I bought a watch from Ashford on Dec **, The watch arrived on Dec **I don't look at the back of the watch very often but after months, when I looked at it, the black paint on the engravings was mostly gone, leaving an ugly and rough surfaceThe back side of the watch is stainless steel with engravings of letters, brand logo, and pictureThe engravings were filled with black paint by the manufactureConsidering the short time span since I purchased the watch, and I did not wear it daily (I have a few watches to switch between), this is a severe quality issue and not acceptable by any measure
I contacted Ashford.com and talked to service rep EugeneHe understood the situation but stated that this is not Ashford's issue thus there's nothing they could doI subsequently escalated the issue to the supervisor Sheresee and also provided picture to illustrate the issueShe replied that Ashford warranty only covers mechanicals, and considered this exterior issue "normal" wea

A brand new watch was purchased from Ashford.com on Feb *** for the total cost of $The watch was losing time and reported to Ashford weeks after purchaseI was told to replace battery which I didThe Receipt was provided to Ashford the cost of $to replace battery
Replacement of the battery did not correct the issue and the product was shipped back to Ashford - *** TRACKING# ***
Please note that the battery replacement did not correct the issue
Ashford.com has confirmed that they sold me a defective watch and they are now offering to repair it and send it back in 6-weeks
I had purchased a brand new watch and was expecting to receive a non-defective brand new productAshford.com had intentionally sold a defective product to a consumerI do not want the watch back