Ashford.com

On December I placed an order and I paid $but I never received my order, I been tryin to solve this problem with the seller and with *** and after months I havent received my order or an aswer of whta is going to happen

The watch defective, When I have bought and wear the watch issued with moisture and water in the first day of wearingAshford will not take the watch back because I have wear the watchMy question to them if I am not wearing the watch, Will I know the Watch is defective? At least they should hornnest and offer the exchange, but they refuse the exchangeI bought the Watch in total of $1,not the $watch, and the watch issued with moisture and water in the first day of wearing

Hello,I apologize for the delay in my response...I did not see the initial complaint.After careful review, I am sorry to say, that since our customer did not pay their customs/duties/taxes - assessed by China Customs Officials - this package was abandoned, with no way for us to retrieve it.We had
explained the fees to the customer on more than one occasion...as indicated by the notes within our customers order. We gave *** agents the customers contact information also, so that they may contact the customer to explain the fees being assessed.As indicated by our website, within our International Shipping page; we clearly state that the customer is responsible for all fees assessed during delivery. Here is a link to that page within our website. Please note; It is NOT customary for any sales representative to have to detail the customs fees that may or may not be associated with this delivery, since it is indicated within our website...that is the responsibility of the customer to find out from their local Customs Office:***We had tried countless times to inform the customer that they needed to pay these charges...we cannot be held responsible for non-payment by the customer to an outside source. If the customer "refused" to pay - then they suffer the consequences of their actions. In this case, China Officials have confiscated the package - they will not give it back to us, nor with they release it to the customer.There is nothing more that we can do for this customer...as we had advised them over and over again to pay the fees...and they chose not to.Please let me know if there's any additional information or documentation that you need in order to close out this complaint...thank you!Kindly,
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I bought watches in Sep, delivery to China, unfortunately, these watches were rejected by custom, and return to ashford HongKong on Dec*Now ashford HK need me to pay more $1635.27(Hong Kong dollar) for serviceI can not accept the fees, it is unreasonableAshford promise to ship free these watches to China mainland, but they can not do it, and request me to HongKong to get the watches, and pay so high service feesI contact ashford US many times, they do nothing and ask me to contack ashford HKThe point is Ashford unable to perform the contract, and request me to another city to get the watches and pay high service feesBut I bought watches from US, what is the business of ashford HK, why I have to pay for themCould Revdex.com help me to handle this trouble, Thank you very much

WHEN I MADE ORDER, THE SHIPPING COMPANY I CHOSE IS SF EXPRESS,
BUT THEY USE WTD EXPRESS INSTEAD, WHICH NEVER MENTIONED IN THEIR COMPANY'S WEBSITE
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Order *** arrived on 2/**, it was initially placed on 2/* through Peter via live chat, he agreed to honor a lower price of the item A Rado mens watch was ordered, however, the Rado box arrived to me empty and I believe the same Peter was the one I chatted with again on 2/** He was told the box arrived empty and stated a *** claim would be filed, however, this is not *** fault The box did not appear to be tampered with in any way, my guess is whomever Ashford.com buys from sent them an empty box by mistakeI was told they buy in bulk and are able to offer items at such low prices because of this I've bought from this company many times before and from past experience, I know they normally do not check or inspect items before they leave as I have had two watches arrive to me defective or not working at allHowever, both times the matter was resolved, a replacement was sent to me right awayI do not know what to say about this order but again, my guess is the company A

I purchased an EDOX "swiss made" luxury watch from Ashford.com in January It has since been sent to Ashford for warranty repairs times, all for the same problem relating to the auto-winderNow it went wrong again and I sent it back again for repairThis is the 5th timeEach time it took approximately monthsDespite my multiple requests, Ashford refuses to refund or replace the problem watch
Each of the past repairs took approximately months including two-way shippingNeedless to say in the one and half years I had the watch I have been unable to use it in any meaningful way As the warranty period is about to run out, I no longer wish to receive the repairI require either full refund or replacement, with apology for the one and half years of frustration
Ashford.com never responded to my request, so I have no option but to complain to the Revdex.com

I purchased a Zenith watch from Ashford.com and requested that they send me a stamped warranty cardThe customer service representative has promised to send it to me however it's been three months I still dont have itMy order number is ***
Alyssa H(Ashford.com)
Apr *** 12:PM
Hello,
Thank you for the update
I have sent the request to ship you the warranty card
Once I receive the tracking number I will email it to you
Kindly,
Alyssa H
Client Relations Specialist
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Apr **, 11:AM
This is a follto your previous request #*** "Order Information ***
Hi Alyssa,
I have received the watch and confirm I'm keeping itPlease mail the stamped warranty card to me
Thanks
Order number ***
My Address:
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I will never buy another thing from this seller.The watch we got stopped working after about a yearAshford refused to help fixing it because it was a whopping days out of Warranty..BAD customer service!

Ashford to cancel my order ***,but I don't have request to cancel your order ***
Ashford email tell to me the order Bulova 97Nincorrect pricing?
Ashford email content:
Hello,
Thank you for your recent purchase with Ashford We regret to inform you that due to a technical issue, we are unable to fulfill your order We are very sorry about this
The item 97N will be on-sale for $ We are able to offer it to you at $ If you’re interested, please respond to this message or call us at ***
Again, we are very sorry and truly appreciate your business
I 'm email to ashford "I don't agreei'm hope to fulfill my order ."first i'm not wrong,I just want buy wacth.Ashford is wrong
I was treated unfairly.Ashford to cancel my order,Without my authorization

WHY WOULD ASHFORD HAVE A ESQ BY MOVADO MEN'S SYNTHESIS WATCH *** FOR $ON THERE WEB SITE AND ON E BAY FOR $EVEN WITH 20% OFF THE E BAY PRICE IS CHEAPERTHAT MAKES ME FEEL THERE NOT TRUST WORTHYSHAME ON THEM

I placed one oder on ashford.com, the oder number is ***, but I found I used a wrong payment and wanted to change it to anther credit cardBut online representive told me that I can not do any change and can not return them if I do not like itShe said it was final sale, but there was no any notification when I placed this order

My on line experience was very goodI placed the order, payment was verified and watch was shippedUpon arrival it was missing a stylus I emailed them for it it was sent the next day

I ordered a Fossil watch from Ashford.com and was sent a sales invoiceI deleted this invoice by mistake (my problem)Since then I have sent emails to both
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and
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requesting they provide me with the sales ID number so I can track my purchaseI provided Ashford with all my relevant detailsI also sat on Ashfordd Live Chat line for over an hour this morning and each minutes Live chat was updated and at one stage told me I would be contacted within secondsDidn't happen and minutes later still nothing happened so I closed the Live Chat as I had to leave for an appointmentThat was at 6.21am AEDTIt is now 8.37am AEDT and I've had no responseOne poor Customer Service experience I can forgive but I know tried to contact Ashford times (plus the NON Live Chat) and still have had NO responseThat's unforgivable
To say Ashford's Customer Service is horrid would be a gross understatement

I brought a JeanRichard Men's watch in ashfordcom, its order nois ***
The watch' s stem had been dropped off when I received it So I contacted the customer service of ashford, they told me to send it back in FebruaryThey also told me it would cost to weeks to repair
I sent it back, in brand new conditionBut after weeks, until the end of April, it was not repaired yetMoreover,at the end of June the watch was still not repaired, I was not very happy and asked for a refundThey said they would accelerate the processAt last my watch was sent back on August
But I was very disappointed when I saw my watchIts hour hand doesn't line up the right position, its overall look has been changed to a second hand watch, from a brand new oneThere is a nearly 5mm scratch on its case,some abrasions and stains on the strap, even the pillow in the box turns dirtyI have never been wearing it even a minute!
I asked them to refund or exchange, they rep

I place an order *** one month ago, Nov**and the *** shipping lost itThe investigation have been conducted for daysbut until today(Dec**, 2016), the *** has no result and give another claim number for another 8~days for investigationthis watch is a gift and very time sentitive.I need ASHFORD send me another watch now

I noticed a beautiful Movado watch from a coupon site called ":*** ***"This watch retailed for $With a code, Ashford sold it to be for $They shipped for free in a very timely fashion, the packaging was excellent and I would definitely buy from them again with no hesitation

I ordered a brand new Hfrom ashford on December **, The watch strap pins were found used and damaged on Jan ***
This disqualified the watch as MINT Condition since it has been modified before purchaseHave tried to reach customer service by email, no one replies whatsoever

Hello,Thank you for your attention to this matter!We received communication from this customer regarding his warranty card. We initially advised him that any repair/warranty service could be done using the Zenith Warranty Card provided to him within his package. This is pretty standard,
as all Zenith watches come with pre-stamped cards direct from the Zenith manufacturer. Having said this, the card that accompanied our customer's watch was sent straight from the supplier...therefore; the card is real and authentic. The numbers written on the card should reflect the numbers referenced with this watch...however; it is possible that the card was accidentally swapped out with another watch in the warehouse...as these materials are packaged separately from one another and this would be easy to do if one didn't pay close attention.In order to resolve this matter completely, we would like to receive images of the card, tag and back of watch. Any other materials with numbers listed on them should be photographed also. We would like to see how the card and tag differ from one another.Please know that we never refused any warranty service...simply attempted to give the customer to best suggestion...which is to take the watch locally to have it serviced - especially since the manufacturer's warranty can be used.Once we have these images, we can see what happened with the card and why Zenith won't accept it.Thank you!*** ***
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I purchased a rado watch from ***,the order number is ***,after a month, I received the watch,but I found something wrong,I received A CK watch,so,I contacted the customer service and told them the situation,then,the agent tell me to contact ** office,they will resolve the problem.So,I contacted the ** office,and send the photo of the watch,package to them,then they told me that I need contact the carrier ,and provide the documentary evidence,and then I send the documentary evidence to ** office,they request me to send the wrong watch to them to exchange,and I did so.But few days later,they told me that,The US office told them they did not want to exchange the watch,because they did not send wrong watch,if something wrong happened,it must be Custom and Carrier Problem!!They did not want to take responsiblity!!As a customer,I paid for a Rado watch, I suppose to get the Rado,not CK,the only thing I care is that I get the right watch,Ashford is a brand company,they should ta