Ashford.com

Order *** arrived on 2/**, it was initially placed on 2/* through Peter via live chat, he agreed to honor a lower price of the item A Rado mens watch was ordered, however, the Rado box arrived to me empty and I believe the same Peter was the one I chatted with again on 2/** He was told the box arrived empty and stated a *** claim would be filed, however, this is not *** fault The box did not appear to be tampered with in any way, my guess is whomever Ashford.com buys from sent them an empty box by mistakeI was told they buy in bulk and are able to offer items at such low prices because of this I've bought from this company many times before and from past experience, I know they normally do not check or inspect items before they leave as I have had two watches arrive to me defective or not working at allHowever, both times the matter was resolved, a replacement was sent to me right awayI do not know what to say about this order but again, my guess is the company A

Ashford is an amazing resource for watch collectorsYou can get exceptional deals on many high-end watches such as Breguet, Glashutte, Blancpain, Zenith, and Girard PerregauxEvery watch that I have ordered was new in box with papersThese were higher end pieces in gold and/or platinum with perpetual calendars, annual calendars, chronographs and tourbillon complicationsI have paid both with credit card and bank wire as the cost of these watches often well exceeded 30K and each was shipped promptlyDo not hesitate to order from themIt is important to note that many of the watches are new old stock--they never sold in traditional retail channels or never left the main watch brand distributorFor a mechanical watch, this generally isn't a problem, but it does mean you may need to pay for a service a bit earlier than usualIf you are buying a quartz or battery operated watch, you need to factor that the it may die quickly because the battery may be oldMost of the negative reviews seem to center around this issueThis is not a scam or deliberate sabotage--it only means the watch needs a new batteryA local watch marker can fix this simply for a few dollars

Did you get my mail already? I got a Zenith from Ashley for about $and it worked well for three weeks, then the outer circle fell off of the watch It's in blue and goes from Zero to minutes I sent the watch to Ashford.com and they refused to repair it because it didn't break the watch...it does still work If they couldn't repair it, they could have sent it to Zenith at Switzerland and they would replace it They didn't do this at all I'm going to send a law suit by Harris County, the county of Houston to get then here to Houston to complain in a legal session He'll loose and I'll get Three Hundred Percent for not helping me It's his money.....not mine

I purchased a JeanRichard watch from Ashford at a really great priceI paid for day shipping from ***Watch was sent out the next day with proper tracking numberOn delivery day *** website said package was out for deliveryI never received the packageNext day, *** website again said out for delivery! Again, no watchI went down to my local Post Office and was told that the sender, Ashford, had to make a claimI called Ashford and spoke to a very helpful man who told me he was referring me to the person who deals with ***Meanwhile, *** told me the they would have to make a thorough investigation before anything could be doneThis, I was told, could take at least to weeksI then received a call from a young lady at Ashford who told me she was looking into the matter with *** and to give her or DAYS to rectify thingsSure enough, days later, she informed me that Ashford was sending me a duplicate watchThe Next day, I received my new JeanRichard in perfect conditionI cannot say enough wonderful things about how I was treated by Ashford.com

I bought a watch from them and read the instruction very carefully, kept the watch in box for a week to see if anything wrong with the watch, nothing happened so I decided to wear itOnly hours later, the second hand on the watch stop running while other function like chronograph still workCalled customer service for first time and they said they will replace the watch for me, send me an email couple minutes later saying I should get the watch battery replaceI called them again and they told me to send the watch in for REPAIRNow they said it will take them about weeks for repair a brand new watch that I bought from them and wore it for hoursI WILL NEVER EVER BUY ANYTHING FROM THEM AGAINNOT RECOMMENDED!!!

I noticed a beautiful Movado watch from a coupon site called ":*** ***"This watch retailed for $With a code, Ashford sold it to be for $They shipped for free in a very timely fashion, the packaging was excellent and I would definitely buy from them again with no hesitation

I have purchased two watches from Ashford, an automatic Hamilton and an automatic EDOXBoth watches arrived quickly, in pristine condition with papers and to date have functioned as describedBatteries are not an issue as these are mechanical watches but perhaps all the battery complaints are due to the following; If the watch is sealed as new many distributors are reluctant to open the watch (unless it is a used item) and therefore you may get a watch with a poor or non-working batteryHence if the watch is quartz and inoperable you go to a reputable jewellery store, save yourself a lot of hassle, pay about $and get the battery tested and replacedThere are usually only reasons a quartz watch does not work or operates intermittently - a dead or low batteryCheck the battery before declaring the watch a dud or going to the hassle of returning the watch for a refund or dead batteryA quartz watch may fail to mishandling or purely because it is a dud in which case you need to deal with Ashford directlyI have not had to deal with their customer service for warranty or repair so I cannot comment on this portion of their service

I ordered a watch, and the day I opened it to wear, it did not work The customer service associate stated that it is the battery I'm not sure how a battery in such a high quality watch dies between the time it's shipped to the time it's received, but my theory is they're knowingly selling defective watches as a battery last two years or more From the reviews I've read this is common practice with Ashford They are to send a return number so I can return the item for a refund but they also conveniently ask that tags be attached Why would tags be attached if one is putting on the item to wear?

Following placing my order and payment being authorised by my bank, I was told a week later that my order was placed on hold and wouldnt be delivered unless I provided a full copy of my ID (Govt.Issue) & BOTH SIDES of the oayment card used in the purchase When I queries this - I was told it was standard verification procedure to prevent fraud However it is NOT cited in the Terms & Conditions of purchase at all, I have NEVER been asked to provide such sensitive personal data before particularly for an item costing less than $and frankly this exposes me to fraud as Ashford would have my payment details AND my ID I have not recieved a satisfactory explanation as to why this is necessary from Ashford This has caused me a great deal of inconvenience as it was an item purchased as a gift for my sister (who lives in Canada) & will now cost me a great deal more to buy and ship from elsewhere
Please advise if this is standard purchasing procedure and how I can orote

I bought a watch from them and read the instruction very carefully, kept the watch in box for a week to see if anything wrong with the watch, nothing happened so I decided to wear itOnly hours later, the second hand on the watch stop running while other function like chronograph still workCalled customer service for first time and they said they will replace the watch for me, send me an email couple minutes later saying I should get the watch battery replaceI called them again and they told me to send the watch in for REPAIRNow they said it will take them about weeks for repair a brand new watch that I bought from them and wore it for hoursI WILL NEVER EVER BUY ANYTHING FROM THEM AGAINNOT RECOMMENDED!!!

I ordered a watch from there site on ***The watch arrived and does not work They told me it is an *** problemand not theirsThe documents with the watch clearly state to return the watch to to Ashford

I ordered a watch from there site on ***The watch arrived and does not work They told me it is an *** problemand not theirsThe documents with the watch clearly state to return the watch to to Ashford

Hello,
Thank you for your attention to this matter. Please allow me an opportunity to reply
First, I am very sorry that you received the watch in unsatisfactory condition...this is not what we strive for, and are very displeased that your watch was anything less than
perfect!
Second, I'm also very sorry for how the situation was handled...I hope to rectify it here. Please understand that the reason you were asked to have the item repaired locally, was because we were out of stock for the replacement
I'm more than happy to have you return this item, however; since you are now in Brazil, I cannot provide you with a prepaid shipping label...do you happen to have somewhere in the US you can ship the watch to...then I can provide a prepaid shipping label from that US location back to our facilities
Would you like for us to repair this watch...or just process a return for refund? If a refund, and due to the time that has elapsed, we will only be able to refund you back via Bank Wire...unless you have a *** account?
Please let me know how you'd like to proceed...you can reach me by replying to this Revdex.com chain, or directly at: ***
I hope to hear from you soon
Kindly,
*** ***
*** *** ***
*** *** ***
***
***

1?I place an order at ** August,the order number is ***,the watch model is Baume & Mercier Classima ***
2?I received the watch is ** August,when I got home,I find the watch donot have a hang tag, so I went to the exclusive agency and I search on the websit ,all of the Baume & Mercier official service store have the hang tag,but mine donot have it,so I email ashford at first time ,they ask me to connect Baume & Mercier official by my self,What the *** That's ashford attitude toward customer service? What about "the customer is always right" and "we live to serve our customers"?
3?I need to have a reasonable explanation to prove that the watch is authentic
4?I need to have a reasonable compensation for there bad service and a let me not satisfied with the goods
5?Order number:*** ,Pay:*** Credit card with ***,Ashford.com Account Id:***

WHY WOULD ASHFORD HAVE A ESQ BY MOVADO MEN'S SYNTHESIS WATCH *** FOR $ON THERE WEB SITE AND ON E BAY FOR $EVEN WITH 20% OFF THE E BAY PRICE IS CHEAPERTHAT MAKES ME FEEL THERE NOT TRUST WORTHYSHAME ON THEM

Order #*** was not received, a Mens Rado watch This order was placed sometime ago in February, been attempting to resolve matter ever since The item is missing from Rado watch box, This is the third missing order in my entire order history Ashford.com is known to send empty watch boxes and defective items Numerous attempts were made prior and recently to reach a manager/supervisor, however, there is never one available...There are only two customer service reps, neither one is of no help/does not know when a manger will be availableCustomer Service is very lax/poor/inept Phone messages/emails are not replied to or answered, numerous ones have been left

My husband bought a watch for me from the vendor through their eBay store as a present for my birthdayThe watch was defective and the gold plating was coming offMy husband contacted the vendor and after several communications back and forth, the vendor finally said that they would refund him the full purchase price if we returned the defective watchWe immediately sent it to the vendor and the vendor received it on 2/**/We waited several weeks yet still hadn’t received the promised refund, we then followed up with the vendor and they said they repaired it and were going to send it back to usWe replied that we had already purchased a replacement watch as we were told we would be getting a full refund and we didn’t want this watch returnedAfter several communications back and forth we said we would refuse shipment of the returned watch once it was shipped so that it would be returned (yet again) to the vendorThe vendor said that this was fine and they would process the f

I purchased a Rado watch from ashford,order number is ***.and paid $550,but when I received the watch,I found it was A Skagen watch,not Rado.Then I contact customer service,and send photo to them .Then the agent confirmed they make a mistake ,and send wrong watch to me,they will correct the fault,and will arrange a reshipment.So,I return the wrong watch to them,and the return watch delivered on Aug **,but they did not arrange a reshipment yet.During these time,I contacted the customer service times,first time,I told them to reship it ASAP,but they did not ship the watch out,so,senond time,I told the agent to process a refund ,not a reshipment,because it take too long time now.And the agent promised me that they will issue a refund few days laterBut on Aug **,they send me an email told me that,the watch they received not send by them,and told me to return the watch again!!Oh,god!That is the only watch I received,I already returned to them,now,they told me to return it again!!

I place an order *** one month ago, Nov**and the *** shipping lost itThe investigation have been conducted for daysbut until today(Dec**, 2016), the *** has no result and give another claim number for another 8~days for investigationthis watch is a gift and very time sentitive.I need ASHFORD send me another watch now

Worst customer service I've ever experiencedWill not take a watch return because the item has been lightly wornThe watch is useless and they are going to alienate a customer for a measly $I'm not sure how that makes sense, and I hope Ashford revisits its return policy in the very near future to get it into line with competitors (and the 21st century)Very, very disappointed and will never buy from Ashford again