Ashford.com

Worst customer service I've ever experiencedWill not take a watch return because the item has been lightly wornThe watch is useless and they are going to alienate a customer for a measly $I'm not sure how that makes sense, and I hope Ashford revisits its return policy in the very near future to get it into line with competitors (and the 21st century)Very, very disappointed and will never buy from Ashford again

On 2016-11-**, I bought RAYMOND WEIL WOMEN'S JASMINE at AshfordI am disappointed because I have not got itThe order number is *** .I pad it for Visa

I will never buy another thing from this seller.The watch we got stopped working after about a yearAshford refused to help fixing it because it was a whopping days out of Warranty..BAD customer service!

No help on correcting address and phone number they have wrong on the shipping information Called times, email times to customer service providing correct information and requesting they make the changes with *** as the seller (they are the only ones who can make the changes) This has been going on for over a week with no changes to the address or my phone number and most importantly no acknowledgement of receipt of the phone calls or emails Today received a delivery update from *** still showing the wrong address and wrong contact phone number *** *** * *** **

I was very happy seeing the deals in AshfordI couldn't find similar deals in other websites
So ordered multiple watches as gift for near and dear ones
I ordered Rado watches for my uncle and aunt whom I had never gifted anything beforeSo was thinking this would be a great one
When I gave the gift last year they were very happy
So had ordered more watches from the websiteSince I was giving the watches as gift I was not aware of the problems
When I gifted TOMMY HILFIGER watch to my friend and I saw it was not working when he wore itI was very embarrassed , didn't have time to see what the problem was as I had to travel same day
It was couple of days back when my aunt came home my mom checked with her about the watchShe said it works for sometime and stops by itself
And it is Rado watch which is well known across the world
I got frustrated and sent them complaintThere is no response
Please beware when you are buying from this site especially if it is to gift someone because they might not say you thinking you might feel bad
I am not going to buy from this site anymore
I just wish no one else face this sort of embarrassment as I did

I bought a watch from Ashford on Dec **, The watch arrived on Dec **I don't look at the back of the watch very often but after months, when I looked at it, the black paint on the engravings was mostly gone, leaving an ugly and rough surfaceThe back side of the watch is stainless steel with engravings of letters, brand logo, and pictureThe engravings were filled with black paint by the manufactureConsidering the short time span since I purchased the watch, and I did not wear it daily (I have a few watches to switch between), this is a severe quality issue and not acceptable by any measure
I contacted Ashford.com and talked to service rep EugeneHe understood the situation but stated that this is not Ashford's issue thus there's nothing they could doI subsequently escalated the issue to the supervisor Sheresee and also provided picture to illustrate the issueShe replied that Ashford warranty only covers mechanicals, and considered this exterior issue "normal" wea

I brought a JeanRichard Men's watch in ashfordcom, its order nois ***
The watch' s stem had been dropped off when I received it So I contacted the customer service of ashford, they told me to send it back in FebruaryThey also told me it would cost to weeks to repair
I sent it back, in brand new conditionBut after weeks, until the end of April, it was not repaired yetMoreover,at the end of June the watch was still not repaired, I was not very happy and asked for a refundThey said they would accelerate the processAt last my watch was sent back on August
But I was very disappointed when I saw my watchIts hour hand doesn't line up the right position, its overall look has been changed to a second hand watch, from a brand new oneThere is a nearly 5mm scratch on its case,some abrasions and stains on the strap, even the pillow in the box turns dirtyI have never been wearing it even a minute!
I asked them to refund or exchange, they rep

I ordered a brand new Hfrom ashford on December **, The watch strap pins were found used and damaged on Jan ***
This disqualified the watch as MINT Condition since it has been modified before purchaseHave tried to reach customer service by email, no one replies whatsoever

I purchased a watch on 7/**/online and received it a couple of days laterI opened product and it looked good so I had it sized to fitwithin hours it stopped functioning correctly and I put in a watch winder overnight and still only worked for hourI called customer service and they told me to manually wind 40-times which I did with no luck so I sent it back for repairweeks later I get the watch back and the same thing happened immediatelyI have many automatic watches to know this is a lemonI called again and they said oh just send it backI have yet to wear the expensive watch I purchased and do not want to keep sending it back for the same thing to keep happeneingI spoke to a representative and they said they were sorry and a manager would contact me back for sure todayI called twicw and manager has not been available and now they are telling me she probably wont get back to me todayI want my money back or an exchange for another watchThey are playing m

On December I placed an order and I paid $but I never received my order, I been tryin to solve this problem with the seller and with *** and after months I havent received my order or an aswer of whta is going to happen

Did you get my mail already? I got a Zenith from Ashley for about $and it worked well for three weeks, then the outer circle fell off of the watch It's in blue and goes from Zero to minutes I sent the watch to Ashford.com and they refused to repair it because it didn't break the watch...it does still work If they couldn't repair it, they could have sent it to Zenith at Switzerland and they would replace it They didn't do this at all I'm going to send a law suit by Harris County, the county of Houston to get then here to Houston to complain in a legal session He'll loose and I'll get Three Hundred Percent for not helping me It's his money.....not mine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear ***
Many thanks for your response
First of all I am not in BrazilI Live in Colombia
At this time is not possible for me to send the Watch to the
USAFor the following reasons:
It is extremely risky to send and received valuable items by
post in Colombia
The Courrier services are extremely expensive
The insurance fees are extremely expensive
The Customs tariff and VAT will be extremely expensive
For that reason I have been asking for an economical
compensation (partial refund):
For the mistake that you made
In order to repair the watch locally in an Authorized ***
*** ***, in order to make the watch functional
Looking forward to hearing from you at your earliest convenience
Kind Regards
*** *** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

I bought a watch from ashfordIt charged me $for shipping to Canada with *** expeditedWhen I found they charge $with *** Express, I asked the customer service why charge me moreFirst customer service told me they only have one shipping option, which $with *** ExpressI send them the picture of my order, which indicated I was charged $The second customer service told because I chose a faster shipping method, which is *** ExpeditedIt looks like a jokeEveryone except the customer service knows Express is faster than ExpeditedI am not satisfied with their customer service, so I refused to pay the duty and tax to ***The third customer service told me they will charge me another $for returning the packageI don't know how they calculate this fee

Horrible customer service with no communicationMy order took so long to get here I thought they were a fake companyI got no response with inquiriesMy son didn't like the watch so I tried for over a week to return an item and its like they tried to avoid it, hoping I would just give upI finally got a response and am returning it todayWe will see if I actually get a refund

I had to return a watch that I had ordered from Ashford and they honored the return and issued a refundPrior to the return, I had called their customer service representative and found that person to be friendly and customer-focussedI place a high value on companies that invest in ensuring a great customer service experience and for this reason, I will not hesitate to buy from them again and will also recommend them to othersThey are truly living to their "A" grade certification from the Revdex.com (Revdex.com)It was that certification that gave me assurance when I first placed the order with them

The watch defective, When I have bought and wear the watch issued with moisture and water in the first day of wearingAshford will not take the watch back because I have wear the watchMy question to them if I am not wearing the watch, Will I know the Watch is defective? At least they should hornnest and offer the exchange, but they refuse the exchangeI bought the Watch in total of $1,not the $watch, and the watch issued with moisture and water in the first day of wearing

I BOUGHT A HAMILTION WATCH WHICH IS AMERICAN CLASSIC AND MY ORDER NUMBER IS ***THE WATCH WENT WRONG AFTER I WORN THE WATCH FOR ONLY DAYS, THE "LONG SKINNY HAND" OF THE WATCH CAN NO LONGER LINE UP TO THE O'CLOCK POSITION WHEN RESETTING AFTER USING THE FUNCTION AS A STOP WATCH AND THE LONG SKINNY HAND IS GOING MORE FAR AWAY AFTER EACH RESETTINGI CONTACT THE CUSTOMER SERVICE NUMBER TO APPLY FOR RETURN, BUT THE CUSTOMER SERVICE REFUSED TO ACCEPT RETURN AND ONLY PROVIDE FOR REPAIRINGON THE WARRANT CARD, IT SAYS THE WARRANT CARD HAS TO BE STAMPED PROPERLY BY THE SELLER TO GET THE OFFICIAL WARRANT AND ASHFORD ALSO MESSED IT UP! IT LOOKS LIKE THEY ARE AFRAID THAT CUSTOMERS SENT THE WATCH TO HAMILTON TO GET AN OFFICAL REPAIRIT GOES CRAZY IF A SELLER SOLD A FAKE WATCH AND REFUSES TO RETURN INSTEAD THAT THEY PROVIDE REPAIR SERVICE BY THEMSELVESWHAT I WANT IS RETURNING THE SY WATCH! I JUST LOST TRUST TO THE SERVICE

I ordered a watch from Ashford.com on Feb *And when I got the watch it cannot workI sent it back on Feb *And they told me this watch needed to be repair for one monthAfter they examined the watch they told me the watch's movement is running erratic, lubrication is dry or faulty and requiring timing and regulationIt's a new watchWhy it can have so many problem? It's a defective watch and they refused to refund meThey told me this watch only has a repair warranty, they can't refund me

Order #*** was not received, a Mens Rado watch This order was placed sometime ago in February, been attempting to resolve matter ever since The item is missing from Rado watch box, This is the third missing order in my entire order history Ashford.com is known to send empty watch boxes and defective items Numerous attempts were made prior and recently to reach a manager/supervisor, however, there is never one available...There are only two customer service reps, neither one is of no help/does not know when a manger will be availableCustomer Service is very lax/poor/inept Phone messages/emails are not replied to or answered, numerous ones have been left

I was very happy seeing the deals in AshfordI couldn't find similar deals in other websites
So ordered multiple watches as gift for near and dear ones
I ordered Rado watches for my uncle and aunt whom I had never gifted anything beforeSo was thinking this would be a great one
When I gave the gift last year they were very happy
So had ordered more watches from the websiteSince I was giving the watches as gift I was not aware of the problems
When I gifted TOMMY HILFIGER watch to my friend and I saw it was not working when he wore itI was very embarrassed , didn't have time to see what the problem was as I had to travel same day
It was couple of days back when my aunt came home my mom checked with her about the watchShe said it works for sometime and stops by itself
And it is Rado watch which is well known across the world
I got frustrated and sent them complaintThere is no response
Please beware when you are buying from this site especially if it is to gift someone because they might not say you thinking you might feel bad
I am not going to buy from this site anymore
I just wish no one else face this sort of embarrassment as I did