[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't understand why Ashley Furniture cannot reach me all the sudden when they had no issues contacting me last week. I have not received any phone calls from them since last week. I still do not agree with Ashley Furniture's decision. Regards,[redacted]
Spoke to the guest. Service was out this morning. He is ordering the parts needed to repair the chairs. I assured the guest we are not going to leave her with defective chairs. I will continue to follow up with the guest.
I have spoken with the guest. I agreed to allow her to reselect the matching items to the hutch and buffet. I have entered the exchanges and gave the order numbers to the guest so she can go into the store to reselect. I canceled the order on the bedroom set. The guest was...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The person I spoke to this morning (April 2, 2015) did nothing to resolve the issue I had with their company. She simply told me sorry. Sorry does not fix the amount of time and money I have spent and lost because of their furniture and their service. There is 100% document-able proof of my loss of over $300 in pay because of their failure to uphold their end of their warranty agreement (they failed to show up to fix the furniture twice and their customer service representatives told me to continue waiting for 4+ hours because if I left and they showed up late it would be my fault I did not get my couch repaired) and another 20+ hours of documented phone calls to their company over a period of 3 months to try to get a replacement for my defective furniture. I am sorry, but "I'm sorry" is not and will not ever be an acceptable response from their company. They failed to uphold their end of the warranty, replacement and phone calls. They promised to call me back about a dozen times and never once did they call back, I fell if I had not continued to call repeatedly I would still be waiting for a replacement from them. A $100 check is in all honestly a slap in the face and a joke for the amount or time, money and frustration that this company has caused me and cost me.
I have been working with this guest to resolve their issues. I have received the pictures of the damaged foundation. I have left a message to discuss options.
I have spoken with the guest. We just did a courtesy service. We are going to do one more courtesy repair to install the remaining parts he has in his home.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The guest purchased in November and we have a no return policy. We will not be able to cancel the extended protection plan. You do get a rebate on the cost of the protection plan in the form of an in store credit to be used on a purchased on $500 or over at the end the five years. The $100 refund he agreed to was processed back to the financing on 4/5.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We FINALLY received the furniture. I'm not sure what their response is in regards to leveling out a chair??? We received the table(which is in fine condition) the 8 chairs are another story. 4 of the 8 chairs are in POOR condition, with several of them being already used chairs! We didn't pay for used furniture---so I expect new furniture. There were markings on the bottom of the chair legs where someone already had attached floor protectors on at some point and removed. One chair has split wood that we immediately called about within 15 mins of the delivery people left. Several chairs look severely worn. Plus I've never received a phone call from the owner of this branch. The reason I wanted an apology from the owner, is so that he/she is aware of the poor service for this location.
As of today, this issue is still on going and not resolved. We still have yet to receive what we ordered....This is the worst company I've ever had to deal with.
Spoke with guest.. We have the service rescheduled for 1/31
Spoke to the guest. We are refunding $375 for the inconvenience and the delivery is scheduled for 2/21.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't understand why Ashley Furniture cannot reach me all the sudden when they had no issues contacting me last week. I have not received any phone calls from them since last week. I still do not agree with Ashley Furniture's decision. Regards,[redacted]
Spoke to the guest. Service was out this morning. He is ordering the parts needed to repair the chairs. I assured the guest we are not going to leave her with defective chairs. I will continue to follow up with the guest.
We have spoken to the guest and we are going to delivery the tables that should be here this week.
We canceled the order on 1/31. I left a message for the guest to verify they have received the refund.
I have left a message for discuss.. We are sending a tech out to look at the damage on the floor..
Spoke to guest. She has received one of the refund and the other one was processed on 2/14. She should receive it any day.
I have spoken with the guest. I agreed to allow her to reselect the matching items to the hutch and buffet. I have entered the exchanges and gave the order numbers to the guest so she can go into the store to reselect. I canceled the order on the bedroom set. The guest was...
very happy with that option.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The person I spoke to this morning (April 2, 2015) did nothing to resolve the issue I had with their company. She simply told me sorry. Sorry does not fix the amount of time and money I have spent and lost because of their furniture and their service. There is 100% document-able proof of my loss of over $300 in pay because of their failure to uphold their end of their warranty agreement (they failed to show up to fix the furniture twice and their customer service representatives told me to continue waiting for 4+ hours because if I left and they showed up late it would be my fault I did not get my couch repaired) and another 20+ hours of documented phone calls to their company over a period of 3 months to try to get a replacement for my defective furniture. I am sorry, but "I'm sorry" is not and will not ever be an acceptable response from their company. They failed to uphold their end of the warranty, replacement and phone calls. They promised to call me back about a dozen times and never once did they call back, I fell if I had not continued to call repeatedly I would still be waiting for a replacement from them. A $100 check is in all honestly a slap in the face and a joke for the amount or time, money and frustration that this company has caused me and cost me.
I have been working with this guest to resolve their issues. I have received the pictures of the damaged foundation. I have left a message to discuss options.
I have spoken with the guest. We just did a courtesy service. We are going to do one more courtesy repair to install the remaining parts he has in his home.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have spoken with the guest and we delivered the sofa on 5/22. I left a message with the guest this morning to follow up on the delivery.
I have emailed the guest for contact information. I can't find him in our system..
The guest purchased in November and we have a no return policy. We will not be able to cancel the extended protection plan. You do get a rebate on the cost of the protection plan in the form of an in store credit to be used on a purchased on $500 or over at the end the five years. The $100 refund he agreed to was processed back to the financing on 4/5.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We FINALLY received the furniture. I'm not sure what their response is in regards to leveling out a chair??? We received the table(which is in fine condition) the 8 chairs are another story. 4 of the 8 chairs are in POOR condition, with several of them being already used chairs! We didn't pay for used furniture---so I expect new furniture. There were markings on the bottom of the chair legs where someone already had attached floor protectors on at some point and removed. One chair has split wood that we immediately called about within 15 mins of the delivery people left. Several chairs look severely worn. Plus I've never received a phone call from the owner of this branch. The reason I wanted an apology from the owner, is so that he/she is aware of the poor service for this location.
As of today, this issue is still on going and not resolved. We still have yet to receive what we ordered....This is the worst company I've ever had to deal with.