I have spoken with the guest and explained that the warranty on the mattress is through the manufacturer not the store. We are authorized to do the service on the mattress as a dealer. Sealy has voided the warranty on the mattress due to law tags being cut off. We will not be able...
to replace that mattress due to the manufacturer's warranty being voided. She will need to work with the manufacturer for them to honor the warranty. As a dealer we have to follow their guide lines on mattress'warranties.
I have spoken with this guest.. There is normally a one years manufacturer's warranty on the furniture .. The manufacture is going back and looking at the peeling on a case by case bases.. However this guest furniture is over 5 years old and the manufacturer will not go back over 5...
I have left a message for the guest. The signed at the time of the sale that he was aware that all sales are final. We will repair the furniture to showroom condition and manufacturer's spec. We will agreed to allow the guest to reselect another sale as a courtesy but we will not refund the guest.
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] They have sent two other ones out in the last 6 weeks that was in worse shape then the one I had originally delivered. All I am asking for, is to have them pick up the furniture and refund my money. I'm an unhappy customer and no longer wish to do business with Ashley Furniture. Apparently there is no quality control department at Ashley as I have been told by there deliver man, that there was another customer who purchased the same piece of furniture and it had to be delivered seven times before the customer was satisfied. I was also disappointed in the fact that I was never told that once I buy I'm unable to return was only informed after my complaint. Also, I never received a call from anyone at Ashley, until after I reached out to the Revdex.com . This has been going on since August 16, 2015, my original purchase date. If there is anything that you can do to assist with my refund, I would be more than grateful. I just want this issue dissolved as quickly as possible. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted], tech person, ordered parts for this claim in December. One motor and one power cord was shipped 0n 1-13-16, invoice [redacted]. One motor was shipped sometime in January, invoice 0214485. One switch was shipped sometime in January, invoice 0439197. I made many calls to Montage looking for information on the second switch. Montage did not get the order until 3-31-16. I called [redacted] at Ashley and she told me Ashley has no control over Montage. Since this company was contracted to Ashley to do customer service to repair Ashley customer complaints. I am finding I can't get Ashley or Montage to take responsibility or any action to repair these chairs. I talked to [redacted] about the switch I was missing and she had on answer to why the switch was not ordered the same time the other switch was ordered. I also talked to [redacted] about complaint [redacted]. I faxed information Montage ask for on 2-2-16, fax REF. # Vippmcta99982X. Montage has still not sent a tech to my house to get the parts ordered. It has been 10 weeks since they had this information. I WANT TO HIGHLITE HERE SPME E-MAILS FROM MONTAGE ABOUT HOW THEY CAN NOT CONTACT ME. THE TECH CALLS AND LEAVES A MESSAGE AND ASK FOR US TO CALL HIM . I TRY TO CALL THE TECH BUT HIS PHONES MESSAGE IS 'I AM NOT TAKING MESSAGE AT THIS TIME.' THE TECH SAYS HE WILL CALLBACK IN A COUPLE OF DAYS. ALMOST EVERY INSTANCE I HAVE TO CALL MONTAGE TO MAKE CONNECTION WITH THE TECH. MONTAGE IS SHADING THE TRUTH IN THEIR REPORTS. So the status of this claim has not started as of this day. When Montage places the order for the parts it will take 4-6 weeks, quoting the 19 people at Montage who answer the phone. The claim has been in Montage/Ashley's files for ten weeks. When does Ashley/ Montage have too take owner ship for this repair. IS THIS A REASONABLE TIME FRAME TO REPAIR THREE CHAIRS UNDER ASHLEY FURNITUR WARRANTY.
I have spoke with guest.. The 5 year protection plan he purchased only covers accidental and incidental damage and that is through a third party company.. The issue he was have with his furniture was an accidental or incidental damage. The sofa was peeling.. The furniture had a one...
year warranty on it.. The manufacturer was look at the peeling on a case by case bases to see if they would extend that warranty. However when I contacted the guest about the peeling the furniture was already 5 five year's old.. The manufacture will not extend the warranty once the furniture is five years old..
Revdex.com:
I have reviewed the response made by Ashley...
Furniture in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Also, Ashley Furniture agreed to refund the cost of the two chairs. This action was not mentioned in Ashley's response. I have this agreement in writing, and as of today I have not seen a credit to my credit card. This action must also be performed before this complaint can be closed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] My furniture has never been in direct sunlight and also has never been touched with any alcohol based cleaner. It's obviously the material that was used. This representative used the term "bad batch of durablend" as soon as they saw the pictures of my pieces. This representative is using the fact that a serial number is missing to their advantage in a dishonest fashion. There are enough complaints all over the web, with the Revdex.com, and with the attorney general that are identical to mine. I have an original receipt and pictures and one piece with a serial number. Shame on this company to allow one of its representatives to principally deny that in fact BOTH pieces were made from the same inferior material. (DURABLEend) This has Class Action written all over it.
I have spoken with the guest and apologized for all the confusion with the extended protection plans. I also explained that the reason he was denied was because it was an accumulation of stains. He was to have reported each stain as they happen. We are pro-rating the plan and...
refunding it. His wife agreed to the $279.99 refund and it was processed on 1/7. He should be receiving it around 1/21. We came out and cleaned 3 of the pieces as a courtesy. He is saying we were to have cleaned every pieces. We normally don't clean the guest furniture. I have emailed service to see if we are cleaning the remainder of the furniture. I told the guest I would get back with him as soon as I heard back from service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
We have canceled the order and picked the furniture that he had in his home. The refund was processed to 6/19 to the financing company. Left a message today to see if he received the refund.
I have spoken with the guest and explained that the warranty on the mattress is through the manufacturer not the store. We are authorized to do the service on the mattress as a dealer. Sealy has voided the warranty on the mattress due to law tags being cut off. We will not be able...
to replace that mattress due to the manufacturer's warranty being voided. She will need to work with the manufacturer for them to honor the warranty. As a dealer we have to follow their guide lines on mattress'warranties.
I have spoken with this guest.. There is normally a one years manufacturer's warranty on the furniture .. The manufacture is going back and looking at the peeling on a case by case bases.. However this guest furniture is over 5 years old and the manufacturer will not go back over 5...
years..
I have left a message for the guest. The signed at the time of the sale that he was aware that all sales are final. We will repair the furniture to showroom condition and manufacturer's spec. We will agreed to allow the guest to reselect another sale as a courtesy but we will not refund the guest.
Spoke to guest. I have scheduled a tech for 11/8. I explained to the guest that if we can't repair we will look at other options.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] They have sent two other ones out in the last 6 weeks that was in worse shape then the one I had originally delivered. All I am asking for, is to have them pick up the furniture and refund my money. I'm an unhappy customer and no longer wish to do business with Ashley Furniture. Apparently there is no quality control department at Ashley as I have been told by there deliver man, that there was another customer who purchased the same piece of furniture and it had to be delivered seven times before the customer was satisfied. I was also disappointed in the fact that I was never told that once I buy I'm unable to return was only informed after my complaint. Also, I never received a call from anyone at Ashley, until after I reached out to the Revdex.com . This has been going on since August 16, 2015, my original purchase date. If there is anything that you can do to assist with my refund, I would be more than grateful. I just want this issue dissolved as quickly as possible. Regards, [redacted]
I have left a message for the guest to discuss
We have canceled the order and are refunding their money,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 %3
[redacted], tech person, ordered parts for this claim in December. One motor and one power cord was shipped 0n 1-13-16, invoice [redacted]. One motor was shipped sometime in January, invoice 0214485. One switch was shipped sometime in January, invoice 0439197. I made many calls to Montage looking for information on the second switch. Montage did not get the order until 3-31-16. I called [redacted] at Ashley and she told me Ashley has no control over Montage. Since this company was contracted to Ashley to do customer service to repair Ashley customer complaints. I am finding I can't get Ashley or Montage to take responsibility or any action to repair these chairs. I talked to [redacted] about the switch I was missing and she had on answer to why the switch was not ordered the same time the other switch was ordered. I also talked to [redacted] about complaint [redacted]. I faxed information Montage ask for on 2-2-16, fax REF. # Vippmcta99982X. Montage has still not sent a tech to my house to get the parts ordered. It has been 10 weeks since they had this information. I WANT TO HIGHLITE HERE SPME E-MAILS FROM MONTAGE ABOUT HOW THEY CAN NOT CONTACT ME. THE TECH CALLS AND LEAVES A MESSAGE AND ASK FOR US TO CALL HIM . I TRY TO CALL THE TECH BUT HIS PHONES MESSAGE IS 'I AM NOT TAKING MESSAGE AT THIS TIME.' THE TECH SAYS HE WILL CALLBACK IN A COUPLE OF DAYS. ALMOST EVERY INSTANCE I HAVE TO CALL MONTAGE TO MAKE CONNECTION WITH THE TECH. MONTAGE IS SHADING THE TRUTH IN THEIR REPORTS. So the status of this claim has not started as of this day. When Montage places the order for the parts it will take 4-6 weeks, quoting the 19 people at Montage who answer the phone. The claim has been in Montage/Ashley's files for ten weeks. When does Ashley/ Montage have too take owner ship for this repair. IS THIS A REASONABLE TIME FRAME TO REPAIR THREE CHAIRS UNDER ASHLEY FURNITUR WARRANTY.
I have spoke with guest.. The 5 year protection plan he purchased only covers accidental and incidental damage and that is through a third party company.. The issue he was have with his furniture was an accidental or incidental damage. The sofa was peeling.. The furniture had a one...
year warranty on it.. The manufacturer was look at the peeling on a case by case bases to see if they would extend that warranty. However when I contacted the guest about the peeling the furniture was already 5 five year's old.. The manufacture will not extend the warranty once the furniture is five years old..
Revdex.com:
I have reviewed the response made by Ashley...
Furniture in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Also, Ashley Furniture agreed to refund the cost of the two chairs. This action was not mentioned in Ashley's response. I have this agreement in writing, and as of today I have not seen a credit to my credit card. This action must also be performed before this complaint can be closed.
Regards,
[redacted]
%3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] My furniture has never been in direct sunlight and also has never been touched with any alcohol based cleaner. It's obviously the material that was used. This representative used the term "bad batch of durablend" as soon as they saw the pictures of my pieces. This representative is using the fact that a serial number is missing to their advantage in a dishonest fashion. There are enough complaints all over the web, with the Revdex.com, and with the attorney general that are identical to mine. I have an original receipt and pictures and one piece with a serial number. Shame on this company to allow one of its representatives to principally deny that in fact BOTH pieces were made from the same inferior material. (DURABLEend) This has Class Action written all over it.
I have spoken with the guest and apologized for all the confusion with the extended protection plans. I also explained that the reason he was denied was because it was an accumulation of stains. He was to have reported each stain as they happen. We are pro-rating the plan and...
refunding it. His wife agreed to the $279.99 refund and it was processed on 1/7. He should be receiving it around 1/21. We came out and cleaned 3 of the pieces as a courtesy. He is saying we were to have cleaned every pieces. We normally don't clean the guest furniture. I have emailed service to see if we are cleaning the remainder of the furniture. I told the guest I would get back with him as soon as I heard back from service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 %3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
I have left a message with the guest to discuss the issues to see if we can resolve.
I have spoken with the guest and I am working to see how soon I can get the sofa from the manufacturer.
I have left a message for the guest to discuss our options..
We have canceled the order and picked the furniture that he had in his home. The refund was processed to 6/19 to the financing company. Left a message today to see if he received the refund.