Spoke to the guest Service was out this morning He is ordering the parts needed to repair the chairs I assured the guest we are not going to leave her with defective chairs I will continue to follow up with the guest
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a bold face lieI have never talked to anyone in weeksI have no missed calls either, the last person I spoke to told me that they would try to get some compensation for my troubles and I haven't heard anything since, this company is full of lies and deceit, it's disgusting Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] My furniture has never been in direct sunlight and also has never been touched with any alcohol based cleanerIt's obviously the material that was usedThis representative used the term "bad batch of durablend" as soon as they saw the pictures of my piecesThis representative is using the fact that a serial number is missing to their advantage in a dishonest fashionThere are enough complaints all over the web, with the Revdex.com, and with the attorney general that are identical to mineI have an original receipt and pictures and one piece with a serial numberShame on this company to allow one of its representatives to principally deny that in fact BOTH pieces were made from the same inferior material(DURABLEend) This has Class Action written all over it
I have explained to the guest that the warranty is through Sealy and the they must have the law tags to identify the mattress. Sealy will not honor the warranty and so can't replace the mattress. If Sealy agrees to replace the mattress without the law tags then we would exchange but they won't. I have tried to call the guest back to explain this again the number sound like it is going to a faxes machine.
Revdex.com: I just cannot be limited with cheep selection that the have at the store and go and reselect another living set especially when you are talking about $.It is may money and I get to reselect where ever I want from I have a bad experience with this store my purchase was made 03/30/and today is 06/28/and I'm looking to end this story
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Here are pictures of the television stand that I did not order. As I stated before the litigation women tried to accuse me and the moving company of a lot of things that was so disrespectful, I do not accept her accusationsSince I was recorded, you need to listen to the phone conversation. I tried very hard hard to not be in a state that made me lose my integrity but she caused me to step out of my comfort zoneIt does not fitI did not pick crystal. I chose stones (rocks )R*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and acknowledge that the cocktail table was delivered yesterday, Friday, May 1, 2015, to my residence in good condition
I, therefore, will consider my complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***I have been informed by Ashley Furniture that they will NOT refund my purchase or allow me to return it for a refundThey state that I signed a purchase contract and that they will NOT allow me to return it UNLESS I come in to choose another set of THEIR furniture for the same amount of money as the original purchase or they will not take back the set I have had so many problems with I was unaware I had moved to North Korea or Russia where I can be forced to purchase something I dont want they attempted to replace flawed merchandise times each time the piece they delivered was as badly damaged as the one they delivered before I dont want to purchase more of their furniture
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ashley furniture has attempted times to deliver furniture in showroom condition and failed" They" are in breach of the sales contract what is a "reasonable" amount of time or attempts for them to fulfill their obligation to deliver "Showroom" quality furnitureRegards,*** ***
I have spoke to the guest I apologized for the inconveniences and explained that we would not be able to refund more than the $for the issues We have replaced the defective sofaThis is responded
I have tried to call the guest to reschedule the deliveryI left a message
I have left a message with the guest to discuss options
Spoke to the guest Service was out this morning He is ordering the parts needed to repair the chairs I assured the guest we are not going to leave her with defective chairs I will continue to follow up with the guest
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a bold face lieI have never talked to anyone in weeksI have no missed calls either, the last person I spoke to told me that they would try to get some compensation for my troubles and I haven't heard anything since, this company is full of lies and deceit, it's disgusting Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] My furniture has never been in direct sunlight and also has never been touched with any alcohol based cleanerIt's obviously the material that was usedThis representative used the term "bad batch of durablend" as soon as they saw the pictures of my piecesThis representative is using the fact that a serial number is missing to their advantage in a dishonest fashionThere are enough complaints all over the web, with the Revdex.com, and with the attorney general that are identical to mineI have an original receipt and pictures and one piece with a serial numberShame on this company to allow one of its representatives to principally deny that in fact BOTH pieces were made from the same inferior material(DURABLEend) This has Class Action written all over it
I have explained to the guest that the warranty is through Sealy and the they must have the law tags to identify the mattress. Sealy will not honor the warranty and so can't replace the mattress. If Sealy agrees to replace the mattress without the law tags then we would exchange but they won't. I have tried to call the guest back to explain this again the number sound like it is going to a faxes machine.
I spoke with the guest and the he has received the refund This is resolved
Spoke with guest She has received the parts
Revdex.com: I just cannot be limited with cheep selection that the have at the store and go and reselect another living set especially when you are talking about $.It is may money and I get to reselect where ever I want from I have a bad experience with this store my purchase was made 03/30/and today is 06/28/and I'm looking to end this story
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Spoke to the guest I am replacing the damaged headboard and footboard
Here are pictures of the television stand that I did not order. As I stated before the litigation women tried to accuse me and the moving company of a lot of things that was so disrespectful, I do not accept her accusationsSince I was recorded, you need to listen to the phone conversation. I tried very hard hard to not be in a state that made me lose my integrity but she caused me to step out of my comfort zoneIt does not fitI did not pick crystal. I chose stones (rocks )R*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and acknowledge that the cocktail table was delivered yesterday, Friday, May 1, 2015, to my residence in good condition
I, therefore, will consider my complaint resolved
Regards,
*** ***
I have spoken with the guest and apologized. We have refunded the delivery fee
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***I have been informed by Ashley Furniture that they will NOT refund my purchase or allow me to return it for a refundThey state that I signed a purchase contract and that they will NOT allow me to return it UNLESS I come in to choose another set of THEIR furniture for the same amount of money as the original purchase or they will not take back the set I have had so many problems with I was unaware I had moved to North Korea or Russia where I can be forced to purchase something I dont want they attempted to replace flawed merchandise times each time the piece they delivered was as badly damaged as the one they delivered before I dont want to purchase more of their furniture
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ashley furniture has attempted times to deliver furniture in showroom condition and failed" They" are in breach of the sales contract what is a "reasonable" amount of time or attempts for them to fulfill their obligation to deliver "Showroom" quality furnitureRegards,*** ***
I have spoken with the guest We are going to allow him to come in and reselect a different bedroom group
I have spoke to the guest I apologized for the inconveniences and explained that we would not be able to refund more than the $for the issues We have replaced the defective sofaThis is responded
Spoke to the guest. We are refunding the guest $for all the issues with the furniture and the inconveniences. This is resolved
We have returned all the furniture and refunded the guest. I spoke with guest this morning. This is resolved