I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is still not resolved. I will wait for the business to contact me (currently playing telephone
tag) to perform action needed to resolve complaintRegards,
*** ***
Spoke with guest and the protection plan company According to the protection plan company, they are waiting on the guest to call them back Tried to call the guest back to let him know that but had to leave a message
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
I have spoken with the guest and explained that we agreed to allow him to reselect all pieces like he requested That is the only option we will not refund the guest
I have spoken with the guest. We are do a partial delivery tomorrow and the remaining items will be delivered on Saturday. I am giving the guest a $gift card for all the inconveniences
Here are some more pictures of the item that I thought that was being ordered but in a greyish color. I am tired of Ashley Furniture litigator calling me a liar and trying to throw the blame on the, as she called them, a third party company that they did not hire stealing the furniture after leaving the store. That is defamation of their business and each of our character. Disrespectful to us bothUnacceptable
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello ***,
Thank you for recent phone call to follow up on our Ashley Furniture return and order resolution. I apologize for the delayed response. We are currently on vacation and the signals here are intermittent at best. I did respond by phone and leave you a voice message. Nevertheless, I was able to pull up the Credit Card account online and I saw a credit (return) on the account of $dated 6/19. As you know, the remaining furniture in our home has been picked up as you promised. Thank you very much
Unfortunately, I am still having difficulty with the balance due on the credit account. Despite the credit of $1085.42, there is still a remaining balance of $due. In addition, there is another payment of $dollars due on 7/9. As you know, as a result of the furniture returns and cancellation of the undelivered items from the original order the only furniture I actually purchased was a bed frame. I do not have my invoice information with me here but I seem to recall the bed actually cost approximately $before sales tax.
To simplify matters I would like to focus on the bed as our only purchase from Ashley at a cost of $639. I paid $down at the time of this purchase on 2/7. The balance of the order on 2/was $2809.86. I received partial delivery and the amount of $was debited to the credit company. This was not an itemized entry so I cannot tell you which specific furniture items are reflected by this charge. On 5/23, I paid the credit company $500. On 6/20, I paid the credit card company an additional $because the payment was due and this matter had not been resolved yet. As I told you on the phone, I do not want this situation to impact my outstanding credit rating. When I do the math based upon my only purchase at Ashley (Bed Frame @ $639) I do not see how the adjusted balance due is $348. Clearly, I have overpaid for the bed and I am due a refund
Paid $853 ($300+$500+$53)Bed Cost - $639 (Approximation and does not include sales tax of $38.34)
Refund $
You may recall that *** *** and I sat in the store at his desk and he could not reconcile the charges to the credit account and the actual sales invoices. The numbers just did not match. He mentioned at the time that he could see there was an entry error but I honestly cannot recall which item he was referring to at the time. There certainly was opportunity for error since the sales orders were revised multiple times by Ashley Furniture representatives
Regards,
*** ***
I have spoken with the guest. I ask the guest email me pictures of the tags that were on the furniture so I could verify that when she purchased is what we gave the company that she hired to pick up the furniture. She became very upset and starting putting word in my
month. She hung up before she would take my email address. The TV stand was a clearance item that was sold as is. That is on her invoice. If the guest will email me pictures of the tags on the furniture with the Items number on them and they are not the items on the invoice to will get her the items she ordered. Also I will not refund the $she paid to have them delivered because she didn't pay that to us, she paid that to the company that she hired to deliver the clearance items because don't deliver as is items
I spoke with guest yesterday and told her I would call her back today after I looked into the issues to see if we could refund. I have left a message for the guest today. We will be picking up the furniture and refunding the guest
have spoken with the guest We have ordered the correct bed and it is scheduled for 7/ The sofa is delayed by the manufacturer until 8/ The guest is aware I have opened a service so we can get the parts ordered to repair the chair The store has issued $in
gift cards for the inconveniences and the delays
There is a year warranty on the motor, but the guest would have to paid for the labor, if he didn't have the extended protection plan. I have left a message for the guest to discuss options
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is still not resolved. I will wait for the business to contact me (currently playing telephone
tag) to perform action needed to resolve complaintRegards,
*** ***
Spoke with guest and the protection plan company According to the protection plan company, they are waiting on the guest to call them back Tried to call the guest back to let him know that but had to leave a message
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
We are very sorry for the this guest shopping experience and processed a refund
I have spoken with the guest and explained that we agreed to allow him to reselect all pieces like he requested That is the only option we will not refund the guest
The refund was post in our system on 8/ I left a message for the guest to confirm that they had received it
I have spoken with the guest. We are do a partial delivery tomorrow and the remaining items will be delivered on Saturday. I am giving the guest a $gift card for all the inconveniences
I have spoken with the guest. We are delivering on Saturday 8/
I have spoken with the guest We have scheduled the delivery for 5/
Here are some more pictures of the item that I thought that was being ordered but in a greyish color. I am tired of Ashley Furniture litigator calling me a liar and trying to throw the blame on the, as she called them, a third party company that they did not hire stealing the furniture after leaving the store. That is defamation of their business and each of our character. Disrespectful to us bothUnacceptable
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello ***,
Thank you for recent phone call to follow up on our Ashley Furniture return and order resolution. I apologize for the delayed response. We are currently on vacation and the signals here are intermittent at best. I did respond by phone and leave you a voice message. Nevertheless, I was able to pull up the Credit Card account online and I saw a credit (return) on the account of $dated 6/19. As you know, the remaining furniture in our home has been picked up as you promised. Thank you very much
Unfortunately, I am still having difficulty with the balance due on the credit account. Despite the credit of $1085.42, there is still a remaining balance of $due. In addition, there is another payment of $dollars due on 7/9. As you know, as a result of the furniture returns and cancellation of the undelivered items from the original order the only furniture I actually purchased was a bed frame. I do not have my invoice information with me here but I seem to recall the bed actually cost approximately $before sales tax.
To simplify matters I would like to focus on the bed as our only purchase from Ashley at a cost of $639. I paid $down at the time of this purchase on 2/7. The balance of the order on 2/was $2809.86. I received partial delivery and the amount of $was debited to the credit company. This was not an itemized entry so I cannot tell you which specific furniture items are reflected by this charge. On 5/23, I paid the credit company $500. On 6/20, I paid the credit card company an additional $because the payment was due and this matter had not been resolved yet. As I told you on the phone, I do not want this situation to impact my outstanding credit rating. When I do the math based upon my only purchase at Ashley (Bed Frame @ $639) I do not see how the adjusted balance due is $348. Clearly, I have overpaid for the bed and I am due a refund
Paid $853 ($300+$500+$53)Bed Cost - $639 (Approximation and does not include sales tax of $38.34)
Refund $
You may recall that *** *** and I sat in the store at his desk and he could not reconcile the charges to the credit account and the actual sales invoices. The numbers just did not match. He mentioned at the time that he could see there was an entry error but I honestly cannot recall which item he was referring to at the time. There certainly was opportunity for error since the sales orders were revised multiple times by Ashley Furniture representatives
Regards,
*** ***
I have spoken with the guest I am going to have the turn the restock fee into an in store credit The guest was happy with that option
I have spoken with the guest. I ask the guest email me pictures of the tags that were on the furniture so I could verify that when she purchased is what we gave the company that she hired to pick up the furniture. She became very upset and starting putting word in my
month. She hung up before she would take my email address. The TV stand was a clearance item that was sold as is. That is on her invoice. If the guest will email me pictures of the tags on the furniture with the Items number on them and they are not the items on the invoice to will get her the items she ordered. Also I will not refund the $she paid to have them delivered because she didn't pay that to us, she paid that to the company that she hired to deliver the clearance items because don't deliver as is items
I have left a message for the guest to discuss.. We have canceled the order and the refund was processed on 1/
I have spoken with the guest We are delivering the table on Friday 5/
I spoke with guest yesterday and told her I would call her back today after I looked into the issues to see if we could refund. I have left a message for the guest today. We will be picking up the furniture and refunding the guest
have spoken with the guest We have ordered the correct bed and it is scheduled for 7/ The sofa is delayed by the manufacturer until 8/ The guest is aware I have opened a service so we can get the parts ordered to repair the chair The store has issued $in
gift cards for the inconveniences and the delays
I have left a message with the guest to resolve
There is a year warranty on the motor, but the guest would have to paid for the labor, if he didn't have the extended protection plan. I have left a message for the guest to discuss options
I have spoken with the guest We have refunded the restock fee amount of $back to the guest This has been resolved