Ashley Furniture Homestores

Revdex.com: This is all just ridiculousA claim and pictures were sent to Stephanie on the date of the last delivery immediately after the damage occurredAs far as the credit card fraud issue, I personally told Miss F [redacted] about it in our first encounter and she got offended that I even mentioned itBut, most of my dealings for the fraud issues were with the sales manager at the Ashley store, Ron C***I've also mentioned it to Stephanie and Robin while calling about other issuesIncluding the delivery men missing delivery and lying about waiting the appropriate for me to return their callWhich I also proved they did not by sending my call history to RobinI am fed upPlain and simpleI want compensation for my time and grief, or I want my money backAs well as information on the supposed investigation of my credit information being stolenThe attorney general and the authorities are my next step as well as seeking counsel from an attorney I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Ashley furniture has had several opportunities to tell me the truth, but decided to use deceptive information for there own advantage Consumers beware of shopping at Ashley furnitureI would not accept furniture from Ashley if it was free.Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID 10513424, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] 3/16/2015As of today (after leaving several messages for their customer service mgr) I have received no call back with any plan to resolve the problem with our furniture.This refusal to call back from any message left for anyone with this company is what has caused this problem from the beginning.If anyone had returned any of my calls from the time the repair parts were first delivered, this could have been taken care of many months ago[redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had reached out to the store on several other occasions before actually talking to someone about the issueI had left messages for a call back about my concern before I drove to the store to ask about it in personI was told the manager was not in, but would give me a phone call the next day to discuss my concernsHowever, while there the employee at the desk apologized and stated they use a waterfall system when running your creditI expressed my concerns that I was told they were running a credit report on me to see what I could qualify forIt was never told to me that this would be actually opening up a line of credit for meAdditionally, I was never given a packet from them nor did I sign anything saying I agreed to open up an account through themShe said this is where the waterfall system came into playThey run a credit report and then it automatically gets sent to the first bank that approves the customerThey apologized that this was not explained to me and again told me the manager would reach out to me tomorrow to further discuss the issue with meI never agreed to have an account opened, only for them to run a credit report on meI specifically asked the sales rep this and he confirmed saying it would be a 'soft hit' on my scoreI would like my credit report to show that this account was not opened nor approved to be opened by me Regards, [redacted]

I left the guest a message this morning I have spoken to the warehouse to get the sofa transferred and delivered by 2/ If we can't deliver by then I will refund the guest I will continue to try to call the guest to let her to let refund if we can't deliver by 2/

Good Afternoon We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address their concernsAt this time the consumer has been advised we are pleased to replace the pieces in his home and offer an exchangeNew items have been placed on order and the consumer advised he is pleased with the direction taken at this time.Please feel free to advise if you have any additional questions or concerns in the interim as we continue to address the consumers concernsSincerely, Deannie F [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe do sincerely apologize for any inconveniences the consumer may have experienced with the delivery of their most recent purchaseI can confirm at this time all items have been delivered in full and service were rendered on 10/13/The consumer was offered compensation in the form of store credit and did accept the offer to do soBest Regards, [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease allow me to take a few moments to provide further information as to how we addressed the consumers concerns in regards to her piers and the service we provided in addressing her concerns.Original delivery date to the consumer was on 11/18/Shortly after the consumer advised she was displeased with her piers as the doors were not opening/closing in the preferred direction and believed them to be incorrectly installedPlease keep in mind that is in the manufacture design of this product for the doors to be interchangeable for consumer preference purposesAn exchange was offered to the consumer at that time as the consumer remained displeased with the original delivered itemsThe exchange on 12/18/was refused due to the pier doors having the same concerns as beforeIn turn a technician was sent to her home on 2/11/to assist in making the proper adjustments to the pier doors so that they meet the consumers needsThe consumer was displeased with the advisement to have the doors adjusted in home and requested new to be orderedThe request was honored and we attempted to exchange for new on 4/and again on 5/Both attempts to exchange were refused due to the same concerns as the consumer did not want the doors installed prior to deliveryIt was ultimately advised to the consumer the pier doors were installed at factory level, however, we would be pleased to adjust the doors prior to deliveryThe consumer requested new to be ordered again and the request was honoredNew items were ordered for the consumer and were delivered and accepted by the consumer on 6/11/All services were considered rendered in full at that timeIn regards to the offer to extend a gift cardWe do apologize the consumer was not pleased with our offerHowever, it was offered with all good intentions to the consumer as a courtesy as she was displeased wither experience.We do apologize the consumer remains displeased that further compensation was not providedHowever, we do feel we have done everything within our power to address the consumers concerns in a timely and professional manner in an attempt to exceed her services expectationsAt this time all concerns brought forth from this consumer have been considered fully resolved and services rendered in fullShould the consumer have any additional concerns with her purchase we would be our pleasure to provide further assistance.Best Regards, [redacted] At this time we here at Ashley Furniture Homestore have done everything with in our power to address the consumers concerns in a timely and professional manner to ensure customer service expectations were exceeded at all points of interactionAll concerns are considered to be fully resolved at this time and services have been fully renderedShould the consumer have any additional concerns with her merchandise it would be our pleasure to further assist her in any way we can.Best Regards,

Bed collapsed within hours of delivery because the installer did not secure everything properlyAfter a few days of frustrated phone calls, emails and showroom visits to get the problem resolved, I was still waitingIn the end a handy family member secured and reinforced the bed on their ownProblem resolved, but my faith in this business is destroyedI was so shaken by the fact that no one CARED about my issue, they took my money and then I was nothing to themI am just glad my daughter was unharmed by the incident, as it was her bed

The customer spoke with Revdex.com and indicated he was satisfied with the outcome of the complaint

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionThe General Sales Manager has been in contact with the consumer to further address and discuss their concernsThe consumers order was cancelled in full on 4/6/The consumer was refunded in full and no additional cancellation charges were applied due to the delayPlease feel free to contact me should you have any additional questions or concerns in regards to this consumerPlease feel free to contact me should you have any additional questions or concerns in regards to this consumer Sincerely, Deannie F [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionWe sincerely apologies for any inconveniences the consumer has experienced in regards to his most recent purchaseOur customer care department has been diligently working with the consumer to address his merchandise concernsWe do understand the consumers frustration with multiple deliveries and are sincerely doing all within our poer to make this right for himIt is with regret at this time I must advise we have been unable to obtain an amicable solution for the consumerThe consumer has been offered multiple avenues in which we are pleased to address his concernsThe consumer was advised that we would be pleased to move forward in any direction listed below: [redacted] The consumer originally requested to have us exchange the sofa and offer to keep the other items as isWe obliged, however, advising the consumer that the preference would be to provide 100% perfect merchandise in lou of keeping asThe consumer was offered 20% off the items to keep items in home and exchange the sofa, in which the consumer declined and counter offered what we would consider to be an unreasonable request [redacted] The consumer was offered to fully exchange all pieces to his sectional for new, in which the consumer declined the offer [redacted] The consumer was ultimately offered to pick up and refund the order in it's entirety due to our inability to satisfy his concerns to his satisfaction, in which the consumer declinedWe are pleased to move forward in addressing the consumers concerns ,however, are unable to proceed forward at this timeWe are confident that all offers to provide resolution to the consumer were made in the best interest of the consumer and stand behind our decisions to do soAs all offers to address the concerns have been declined, we will consider the matter closed until additionally contacted or advised to address his concerns Sincerely, Deannie F [redacted]

I am rejecting this response because: This response does not answer our original complaintTheir response only highlights a portion of a warrantyIt does not state who to contact, what to do next, or if we will be charged for the repairIt does not state anything regarding repairing our item in anyway

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has contacted the consumer and requested additional information regarding the merchandise concerns so that we may address accordingly.Best Regards, [redacted]

Good Afternoon, We here at Ashley Homestore would like tothank you for bringing this consumers concerns to our attentionOur customer care department is currently diligently working with the consumer to address their concernsAt this time the consumer is currently on schedule for a service technician to address their concerns on 10/1/We are confident we will be able to provide full resolution to the consumer upon completion of the serviceI am pleased to provide an additional update in regards to service completed at a later datePlease feel free to contact us with any additional questions or concerns in the interim Sincerely, Deannie F [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionWe sincerely apologize for any inconveniences the consumer may have experienced while we continue to work to address her concernsWhile we do understand the consumer has advised she believes the mattress to be defected, we do have protocol set forth by the manufacture of the mattressThe consumer was advised that all information inclusive of pictures was provided to the manufacture for burden of proofThe manufacture was unable to identify a manufacture defect solely from the pictures provided and has requested a service technician inspection to correlate the consumers concerns before a return authorization can be providedThe consumer was advised that we while we are pleased to continue to address her concerns, moving forward with an inspection is a requirement from the manufacture to move forward in addressing the consumers concernsPlease be advised that Ashley Homestore is simply a distributor of the mattress and takes no part in the manufacturing processTherefore we are under contractual obligation to operate under their guidelines in regards to any comfort and/or manufacture concernsThe consumer is currently on schedule for today, 9/15/for inspection of the mattressWe are confident after providing the manufacture with the necessary information we will be able to provide clarity as to the manner in which we can address the consumers concerns Please feel free to contact me should you have any questions or concerns in the interim Sincerely, Deannie F [redacted]

To Whom It May Concern:We have reached out to this customer and assisted the customer through the claim process We are working with the [redacted] team and the customer to resolve the staining I will personally follow up with the customer with information as soon as [redacted] provides it

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

I have spoken guest She is emailing me pictures of the issues

Spoke to the guest We have delivered the furniture We are issuing a $gift card today for the delay and inconveniences