Ashley Furniture Homestores

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has contacted the consumer and is currently working towards addressing their concernsAt this time we do have the consumer on schedule for a service technician to inspect the merchandise on 10/08/We will update accordingly after the upcoming inspection is completed.Best Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, they did offer a refund and we were told that we had two weeks to accept the offer or it would be taken awayThey one lady from customer care told us they offer is already over extended and we need to made a decision quickly or we would lose itAt this point we felt bullied, and my wife just wantted to walk away, but I wanted to find a solutionWe felt completely pressured to make a decision and buy something that we didn't want, but we had no option or we would lose the money the offered and had to money in to get leather or we would had fabric which that's not what we paid *k forOur love seat starting peeling in the same way, which in my eyes means defective, but we were denied that claimSo now we have a defective couch, peeling loveseat, the set is discontinued and being told to get a fabric set and put the loveseat in another room Nobody seemed to worry that we had two defective pieces of furniture that went defective in less than yearsI invited them to my houses which is miles to the store to see that the furniture was taken care ofSo I feel that we should be refunded the [redacted] we had to put in for another piece and a refund for for our extended warranty that we were told to buy and now we have no warranty on any furniture that is sitting in our living room Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] We reject Ashley Furniture response of not being able to compensate us adequately for the damage of the mattress Ashley furniture delivered a bed, box spring ,and mattress setup We did not see the damages to the mattress until after the delivery guys left, when we were placed the protective covering on the mattress We were advised by the delivery drivers if we had problems to called customer serviceWe called customer service within minutes of the discovering the problem Customer service ask us to provide them pictures of the damage to the mattress and to send it by emailWe provided the pictures within an half an hour of the delivery We reported the damage well within the hour time frame according to Ashley Furniture policyWe provided customer service with evidence of our original complaint which included pictures by email Ashley Furniture Customer Service kept referring to the follow up call as the first time that we contacted them and used it to deny our request for a replacement mattressAshley Furniture recently acknowledge that we did provide them with the proper documentation in a timely fashion dated August 9th the same day as the delivery It took Ashley Furniture more than a month and a half to acknowledge that August 15th was not the first time we contacted themWe never requested a full refundAll we requested was a replacement mattress We appreciate Revdex.com Richmond time in helping us resolve this matter with Ashley Furniture when we kept getting ignored by their customer service regarding our issueWith the documentation that we have we planned to pursue legal action by taking Ashley Furniture to small claims court

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer as recent as today to advise we have a new headboard ready and able for delivery at the consumers earliest convenienceThere has been a tentative date set for 11/to complete the exchange, however, the customer care representative was advised that additional parties on the order will need to confirm this to be of a satisfactory resolution for the consumerWe are pleased to advise an additional update after receiving confirmation from the consumerSincerely, Deannie F [redacted]

Good afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe apologize for any inconveniences the consumer may have experienced due to the delay in merchandisewe are however, pleased to report that the consumer did contact us on 2/25/and advised of the merchandise delay and seeking immediate resolutionWe were able to make his order available immediately for delivery and delivered all items in full the next day on 2/26/16.The delivery has been confirmed to have been delivered in full and all items to be in perfect conditionAll concerns have been considered resolved in fullPlease advise if I can be of any further assistanceBest Regards,Deannie F [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address their concernsWe have reached out to the manufacture for review of the consumers concerns with the merchandiseThe manufacture has advised that it is not to be a trending concern for this piece and has advised against credit in direct correlation toWhile we may not be able to offer a credit at this time, we are more than pleased to continue to address the consumers concerns via serviceNew cushions have been ordered and received by our customer care department per the advisement of the manufacture to resolve the consumers concerns We have made attempts to contact the consumer to advise we are willing and able to replace the cushions at the consumers earliest convenienceWe are currently awaiting a response from the consumer at this time in our request to confirm if the guest would prefer us to ship the replacement cushions or to send with a technicianwe are pleased to provide an additional update upon advisement from the consumer.Sincerely, [redacted]

I have spoken with the guest and We are working to resolve

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI would like to further assist the consumer in any way I canUpon further research I did find his delivery took place in July of The manufacture does offer a warranty of up to one year which has suprassed at this time However, I would like to review his concerns to establish what we may be able to do to assist him in his endeavorsI can not find documentation of previous concerns regarding [redacted] fileTo better understand his concerns I would ask that he provide pictures via email so that I may adress his concerns accordinglyPlease advise if the customer is willing to do soHe may send them to [redacted] Best Regards, [redacted]

To whom this may concern, We are sorry for any inconvenience this may have caused, luckily one of our managers was able to trace back to your original serial number using your invoice number that was provided by the manufacturer (please see attached forms of serial # and your sales history)There will be a credit waiting for you for your leather peeling, please go into the store any date on or after 10/03/for a reselection, just provide your name and your phone number at time of purchase We thank you for your patience, Have a wonderful day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

To Whom It May Concern: Ashley Furniture HomeStore offers a five year protection plan against incidents and accidents When we sell a protection plan we actually have the protection plan company send out a full copy of the warranty that explains that each instance must be related to a particular incident or accident As a jester of goodwill, we would like to send out our own specialists to evaluate the concerns and ultimately assist with a resolution Please contact us at your convenience [redacted] Please make sure the representative is aware that the file is noted of this special accommodation Thank you for you business, Melanie

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionThe consumer has been offered a pick up and full refund of the mattressWe are currently awaiting the consumer to choose a date for the pick up so that we may proceed with the refund for the merchandise.Best Regards, Deannie F [redacted]

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer and advised we would honor his request for the refund of delivery fees, as well as his extended warrantyI did, however, advise the consumer of the benefits of the extended warranty and the consumer has advised he will take that into consideration and advise by 2/26/as to how he wishes to proceed.In regards to the merchandise concern of items in home, upon further speaking with the consumer it did come to light that he has not been afforded the opportunity to speak with our customer care department to address his concerns in homeI advised the consumer we are pleased to address any concerns of his merchandise in home as we want to ensure he his satisfied with the quality of his new purchaseThe consumer has advised he will forward pictures of his concerns so that I may ensure we address with the proper personnel should he wish for us to do soPlease feel free to contact me if any additional information is needed while we continue to address his concerns and provide resolution.Best Regards,Deannie F [redacted]

I was unable to respond regarding the below customer on the websitePlease let me know what additional details you may needPer our notations from our customer service log repairs were completed per the service technician report Our staff left messages with the consumer to follow upto ensure the repairs were completed to her satisfaction, however, to our knowledge the consumer did not return our attempts to follow upService was closed as completedPlease let us know if any other services are needed and we are happy to assistIn regards to the request for the table to be replaced, our notes show that the customer was advised that while we approach service first as we believe in the result, we would move forward with an exchange should they not be fully satisfied with the outcome10/13(AS) PER TECH NOTES SM TOUCHED UP TABLE CORNER COMP/DEL10/13/10/DS TECH NOTES 10/04: SM TOUCHED UP THE TABLE CORNERCOMP/DELLEFT V/M ON MRS TO F/U ABOUT THE TECH VISITWAITING TO HEAR BACK FROM THE CUST.10/11/ Thanks,Ashley Furniture HomeStoresTrivett's Furniture T & T Distribution, LLC

Good Afternoon, We here at Ashley Furniture Homestore would like tot hank you for bringing this consumers concerns to our attentionUpon further review of the consumers request, new merchandise was ordered for preparation of an exchange in lou of repairsThe consumer has been advised that all items are in and ready to be exchanged at his earliest convenienceHowever, the consumer has since advised that he has purchased additional merchandise not related to Ashley Furniture and will not allow for the exchange to be scheduledAt this time the consumer is solely requesting a refund, whereas he was advised we have made every attempt to address his merchandise concerns in home and would not be moving forward with a refund at this timeWe are pleased to exchange the merchandise as per the original request by the consumer to do so Best Regards, Deannie [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionUpon further investigating the consumer concerns we found them to be specific to the financing agency in which the consumer utilized to finance the merchandiseWe are pleased to assist in any way necessary, however, the consumer would need to direct any specific financing concerns to RAC acceptance as we do not own nor operate the financing companyWe have advised the financing company to contact the consumer to address and discuss all concernsI have been advised RAC acceptance is currently awaiting a response from the consumer so that they may address the concerns accordingly In regards to the claim, should the consumer not have any further claims specific to Ashley Furniture we would like to formally have the complaint forwarded to the appropriate company ad removed from Ashley Furniture records Best Regards, Deannie [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will only accept the $in the form of a refund and not a store creditGetting a $store credit would require me to spend more money to Ashley Furniture Homestore out of pocket, which I refuse to do at this timeI have already gone above and beyond to accommodate this company even though I truly did not want to purchase anything else If the $can not be refunded to my debit/credit card I would also accept FREE OF CHARGE the Juararo Nightstand (draw - photo attached) Regards, [redacted]

To Whom It May Concern: Thank you for contacting us to resolve this concern It is our goal at Ashley Furniture HomeStore to resolve your defects with your product We have been in contact with your protection plan company and the originally offered a replacement of your rails Since the item is discontinued, we were awaiting stock to be delivered from a different warehouse As of today, Ashley Corporate has notified us that the rails are no longer available We have contacted the protection plan company to advise them They should be sending us paperwork to replace the entire bed, but since all of this has occurred today we have yet to receive it Thank you, [redacted]