Ashley Furniture Homestores

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionUpon further research I have found all ordered items to be in and the consumer is on schedule to receive delivery on 3/5/ We are fully confident all concerns will be fully resolved at that timePlease let me know if I can be of further assistance to the consumer.Best Regards, [redacted]

To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience you may have experienced The consumer first contacted Ashley Furniture in May of His complaint was that the bed was making noise As per our terms and conditions of our sale, we sent out a service specialist The service specialist determined that the boxspring was defective and we replaced the boxspring.The customer called us back in December and stated that they were once again experiencing a noisy bed Ashley Furniture HomeStore sent out a service specialist who determined that the issue was not the bed, but the friction between the bed and the hardwood floor This specialist also determined that the bed was set up correctly under the manufacturing recommendations and nothing on the bed was loose or incorrectly installed On December 30th, we offered to send the customer non-skid pads that could be installed to resolve the customer's noise complaint The customer refused the non-skid pads and has refused subsequent offers The concerns with this customer's bed are not manufacturing defects Ashley Furniture offers a limited one year manufacture warranty, please click this link for the full copy:http://www.ashleyfurniture.com/sitemap/ashleywarranty.aspx At this point, the customer does not have a warranty issue and has not complied with any suggestions Thank you, Melanie

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I am sooooooooooooooooo fed up with Ashley They call and leave a voicemail When I call back, I get their voicemail It has been nearly FIVE MONTHS since we got our damaged furniture I think that is long enough for anyone to wait I have damaged furniture that is unsightly It is way too late to dispute the charge on my credit card Ashley dances around the problem without taking any action EXCEPT sending the WRONG repair part and sending their repair man at the WRONG TIME! I took a day off from work that I cannot get backYou can relay to Ashley that I am done waiting I will have a local upholstery shop make the repair and then sue Ashley in small claims court OR they can send me a $refund now and I will let it go Enough is enough I will NOT take any more time off from work only to have the guy show up at the wrong time

I have spoken with guest She is going to email me pictures of the furniture along with the serial number I will forward them to the manufacture to see if they will give them correct since the furniture is will out side the one year warranty,

To whom this may concern, We have been working with this client in regards to their new purchase and claim At the time of sale, our customers sign documentation stating there are no refundsHowever, in an effort to delight our guest, we offered a courtesy reselection despite the technician’s report stating that this piece could be brought up to show room standards and has NO manufactured defectsThe customer stated that she originally just wanted new leather piece and not a fabric one, and was not okay with having this piece servicedPlease see attached technician’s report and our terms and conditions After creating a new sale for the leather piece the customer wanted, on 9/02/our take-apart delivery team picked up both the sofa and the accent chair that had been purchased with their previous credit, and delivered the new leather sofa that she states was doubled from the original priceWe made adjustments so the credit given back (which includes the delivery charge that is normally non-refundable) would cover the new piece she wanted without having any additional charges Our customer now wants a break down in how the credit was applied and her original purchase receipt for the fabric product, which we will be able to provide without any troubleOn her original receipt for the fabric purchase the only cost that was not covered with her credit was the new delivery of her items and her protection plan plus tax, this time around we waived the delivery fee and take apart service charges for the leather piece and instead used her previous delivery charge as a credit for thisPlease see all documents attached

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis response from Ashley Furniture is an outright lie! They have not contacted me about a delivery or a service technician for repairs, since my initial complaint via the Revdex.com on June 14, Furthermore, I would not have scheduled a technician to come to my home on June 24, as indicated in Ashley Furniture's response as I am currently on vacation, which has been scheduled for the past several months I look forward to a prompt resolution regarding this matter Regards, [redacted]

Good Afternoon,We here at Ashley Furniture Store would like to thank you for bringing this consumers concerns to our attentionWe do apologize that the consumer has not received satisfactory resolution at this time for their concernsI have contacted the consumer via the email address provided so that I may further assist in addressing their concernsAt this time I have requested additional information from the consumer so that I may address appropriatelyI will provide further update upon doing so.In regards to the extended warranty purchased by the consumerPlease keep in mind that while Ashley Furniture does grant access for the consumer to purchase the extended warranty at the time of purchase, the extended warranty program is neither owned nor operated by Ashley Furniture.Best Regards, [redacted]

We are replacing the table and the dresser They are being delivered on 2/

Good Afternoon, Thank you for bringing this consumers concerns to our attentionPlease allow me to formally apologize on behalf of Ashley Homestore for any inconveniences the consumer may have experienced in awaiting the delivery of her most recent purchaseI am pleased to advise at this time that the consumer was delivered in full on 12/7/and all services have ben rendered in full at this time.Please advise if there are any additional measures to be taken to further inmprove the consumers experience or if I may be of any additional assistanceSincerely, Deannie F [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like tot hank you for bringing this consumers concerns to our attentionI sincerely apologize on behalf of Ashley Furniture for any delays the consumer may have experienced in the delivery of their itemI am pleased to confirm that the remaining item to fulfill the consumers order has arrived to our distribution center and is readily available for delivery at the earliest convenience of the consumer.At this time, we have been unable to establish point of contact with the consumer to advise of the above informationWe have left voicemails advising, as well as utilized the attached email address to ensure this information has been communicated with the consumer effectivelyPlease advise if I can be of any further assistance while work towards scheduling delivery of this item to the consumer Best Regards, Deannie F [redacted]

Good Morning, We here at Ashley Furniture Homestore would lke to thank you for ringign this consumers concerns to our attentionWe apologize for any inconveniences or delays the consumer may have experienced in receipt of their merchandiseUpon further research I can confirm all remaining undelievered merchandise was delivered on 1/28/Please feel free to advise if I can be of any further assistance to the consumer Best Regards, Deannie F [redacted]

I have spoken to the guest We are picking up all the furniture and refunding them for all issues We are giving them a floor model mattress and box spring since at no charge we took their old one The store is entering the return to pick up the furniture and submitting the refund request

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As [redacted] stated there was something rubbing against fabric while sitting on it, our backsides as any furniture would be usedThe reason it's only fraying in that particular area is because that is the most used areaAs I stated, I didn't purchase the furniture to not be used as normal, but after only months of normal, regular use, the fabric should not be in that kind of stateDuring the time I have been dealing with this company; an additional months now, there is more fraying on the productFraying material is covered under the manufacturers warranty for year and should not have come to thisThe ce from the Ashley Home Furniture Stores is unexceptable I can provide more photos if necessary.Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I talked to [redacted] , manager of guest relations, today and let her know that we have not been refunded for all the items She said that she would call [redacted] at the store to check status and call me back Waiting her call back.Regards, [redacted]

I have left a message for the guest to try an resolve

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Ashley Furniture still has not offered a resolution to me I have forwarded every piece of evidence I have in defense of this case and they still refuse to comply with the warranty and with the original sales receipt which clearly states that the consumer "MUST HAVE ORIGINAL RECEIPT FOR CREDITS OR SERVICES ANY RETURNS WILL BE IN THE FORM OF A STORE CREDIT ONLY"Nowhere on the receipt does it state that the consumer needs serial numbers to return a product or to exchange or receive a creditI have attached photos of the sales copyFurthermore, the serial numbers requested are illegible due the the poorly manufactured sofa and loveseat Regards, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe do sincerely apologize for any inconveniences the consumer may have experienced during the delivery processI can confirm that all merchandise has been delivered in full as of 10/24/and services have been rendered in fullIn regards to the gift card offered, we do sincerely apologize the consumer was displeased with the offering ofPlease rest assure it was offered to the consumer as a sincere gesture of appreciation to a valued consumerWe are pleased honor the offer at any time should the consumer wish us to do soBest Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received a call from the Corporate office on Monday and was told they would call me back once they spoke with the Greenwood office regarding my complaints and refund of the rug I haven't received a call back so as of now I don't know if they have refunded the rug yet and what date to expect the money to return to my account.Regards, [redacted]

To Whom It May Concern:We offer four hour delivery timeframes for all of our customers In this particular case, our delivery team ran into unforeseen delays I do apologize that the customer felt that we argued with them to take the optional service warranty and that we were not available when they received the delivery We strive to continually improve our processes and these concerns will be addressed with the appropriate teams We do value our customer's time and we will be contacting the customer to refund the delivery charge of $ If you have any further concerns, please reach out to me directly.Thank you, [redacted] Ashley Furniture HomeStores [redacted] ***

Good Afternoon, I have spoken to Mrs [redacted] in regards to her recent deliveryI advised her that due to the inconveniences previously experienced, I would be pleased to offer an exchange of her sofa and chair and a halfBoth of which have been placed on order in preparation for an exchange at this timeI have also provided the consumer my contact information so that she may directly work with myself for any concerns she may have going forward Please feel free to advise if I may be of any additional assistance in the interim Sincerely, Deannie F [redacted]