Ashley Furniture Homestores

I have left a message for the guest to discuss the options

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

The guest is not using the extended protection We have entered an exchange under the manufacturer's warranty We have scheduled the exchange for 4/ I will follow up with the guest after we have delivered the new one

Good Morning, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address her merchandise concernsWe did as the consumer advised addressed her original concern with the middle cushion with parts ordered and installedThe repair did resolve the original concern of the merchandise being repairedHowever, the consumer did express a secondary concern of the die lot differing from the original cushions in her homeWhile we must advise that the manufacture does not guarantee die lot, we can certainly empathize with the consumers concernsThe consumer was advised two additional cushions and casings were ordered for the sofa, as well as all cushions and casings were ordered for the loveseat as wellWhile there was no confirmed damage for any of the parts placed on order, we felt it was in the best interest of the consumer to replace all to improve the likelihood of a die match of all pieces in her home The consumer is currently on schedule for a service technician to install all parts ordered on 3/1/We are confident all concerns will be resolved in full at that timePlease advise if we can be of any additional assistance in resolving the consumers concernsBest Regards,Deannie [redacted]

Good afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concern to our attentionI do apologize for any confusion, however, while the consumer does mention she spoke to one of our employees in regards to this claim this should be brought forth to the extended warranty company through which they purchased the planWhile we do authorize the extended warranty to be sold as an added coverage for consumers merchandise, the claims would need to go to their extended warranty provider Montage as it is a separate company not pertaining to Ashley Furniture in itselfWe as a retailer have a one year manufacture warrantyI will be happy to provide contact information of the extended warranty company for the consumer should they no longer have the appropriate information.Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.On 7/16/I first contacted you about Ashley Furniture and my furniture I purchased not being delivered as scheduled at my time of purchaseYou sent my complaint to the company and they stated they wanted to give me $for not having the furniture I purchased and paid in advance forI then received other calls from the company as I also did not receive end table as well as not receiving rocker recliners that I paid in full forAshley promised to compensate me $and delivery of my missing furniture on 8/11/I received a check for $on 8/10/and did not receive my furniture on 8/11/as promised by AshleyI have been in contact with them all day and they have told me several conflicting stories as to when I might ever get the furniture I paid forThe latest person Supervisor Annie Arnaud has now promise to research my account and maybe find out if I will ever get my furnitureOne person, Fabian customer service lead said I could call the store and see if they would cancel my order and refund my money, but no guaranteesI have a sofa and end table out of a piece living room suite I purchased and I want to cancel the order and get my money back for items it seems that I will never get and I also want a living room suite that matches.I want Ashley furniture to take back the pieces of furniture they delivered and cancel my order on the rest and refund my entire purchase priceI have been trying to get my piece living room suite of Rocking recliners, sofa recliner and end tables since 7/18/I do not have a time frame of when I could actually get the rest of my furniture only maybes it might show upThis is most unprofessional treatment I have received from a companyI wanted a living room suite that all matched when I purchased and paid for in full, I have only received pieces of furniture and nothing elseTheir paper states if my experience is anything less than perfect to call them, and I have called them over and over and over and still do not have my furniture Regards, [redacted]

We have canceled the guest order and processed the refund The reason for the delay in canceling the order and refunding the guest was because he paid with a check We had to wait the days for the check to clearOnce it cleared we processed the refund We did charge a cancellation fee The guest signed a contact at the time of purchases that stats if your cancel the order for any reason prior to delivery there will a 10% cancellation fee The refund was processed on 5/and it normally takes weeks for the guest to receive once it is processed in our system

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] This is in reference to my previous complaint whit which I am not satisfied with the resolution Sharon H [redacted] has provided , Enclosed is the invoice from the the repair technician who represents ashley furnitureHe indicated that the furniture needs replaced, I have stated prior to his invoice the furniture needs replacedYet Sharon H [redacted] still refuses to replace, she is only willing to repairThe same day the tech was at my house I emailed Sharon what the representative of ashley stated , furniture needs replaced, up to this point I have been more than patient on having this replacedNow I want my money BACK! A complaint has been filed with the Indiana attorney general also The representatives name is Jose R [redacted] who is a contractor who represents Ashley furniture

Good Afternoon,We here at Ashley Furniture Homestore do apologize the consumer remains displeased with the resolution offeredHowever, we do feel that we have made a fair and reasonable attempt to address the consumers concernsThe consumer was offered to have all orderable parts sent to the consumer to their North Carolina address at no additional charge as we wanted to provide further assistance to the consumer to assist in addressing their concerns.We have furnished a signed invoice from the consumer advising all items were picked in good conditionAs well as the consumer has provided pictures that we feel correlates to our advisement that these damages were directly related to travel after the consumer obtained the merchandisePer the consumers statement, damages were found upon arriving to their travel destination of North CarolinaPer our original advisement we would be pleased to send any orderable parts to the consumer to assist in addressing their concerns.Best Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For... your reference, details of the offer I reviewed appear below. Received message from Ashley Furniture's corporate office, returned call and left voicemail. I am waiting to hear back from corporate. No resolution has yet been offered by Ashley's corporate office. Regards, [redacted] ***

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer diligently working towards resolutionAt this time the consumer has been approved for a pick up and refund of the aforementioned merchandise in home and is currently on schedule for merchandise pick up on 9/17/Upon receipt of their merchandise to our possession we are pleased to issue a refund in full to the consumer.Please advise if I may be of any additional assistance to the consumer while continue to address her concernsSincerely,Deannie F [redacted]

Good Afternoon, Upon further review manufacture defects were not found with the mattress per our service technician and the manufacture's advisementHowever, we do understand the consumers displeasure with the mattress and want to do everything within our power to ensure she is pleased with her service and her purchaseAs of 9/22/the consumer has been offered to reselect on a mattress better suited to her needsThe consumer has been advised and is has been invited back to the store so that she may do so at her earliest conveniencePlease feel free to advise if we may be of any additional assistance in addressing the consumers concernsBest Regards,Deannie F [redacted]

To Whom It May Concern:I am sorry that you did not have an ideal delivery experience It is our goal to resolve your concerns At this point, I understand that the customer has received the delivery and in an effort to acknowledge the difficulties with the delivery we will be refunding the $delivery charge Thank you for bringing this matter to my attention

RevDex.com: I have reviewed the response made by the... business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I received a call on May 8th (Friday) from Sharon but I missed the call. I called her back about 30 minutes later, left a message with my return phone number and did not hear from her after that. I have not received a call since (if I have, a message was not left). The loveseat was delivered on Saturday but I still have yet to receive any compensation for the delivery fee, which I was promised. Regards, [redacted]

They finally picked up the dining set on Nov 8th but no monies have come my way yetI sent another text to the SVP who always promises someone will call nothing from them and I don’t know what to do anymoreThey owe me $should I just take them to court? They are terrible people and I’m sick the stress of this is getting to meFrom: [redacted] Sent: Wednesday, November 5, 1:PMTo: ' [redacted] 'Subject: [redacted] complaint # [redacted] [redacted] Thank you so much for taking my callI have phone records to prove that Ashley had not tried to contact meRight now I am waiting for them to pick up the damaged table and chair ..Nov 8th and I asked Richard S( I think his last name is correct he is a SVP there) to send me a letter stating I would get a full refund which he agreed too but I have not got and $is a lot of money and I need to make sure they stand by itI have an voice mail from Anthony one of their customer service managers which states they will give it to me plus a text from RichardI just feel that they have made this so difficult I just want it over with [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe do sincerely apologize the consumer has been displeased with their purchase thus far and for any confusion related to the product and/or warranty ofThe General Sales Manager will be contacting the consumer today, July 3rd 2015, to extend the offer to cancel the order in fullPlease let me know if I can be of any further assistance to the consumer as we work towards resolving their concerns.Best Regards, [redacted]

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Furniture I sincerely apologize if at any time the guest was made to feel as though we did not value her time, opinion or concerns as we can rest assure that would never be the caseIt is our mission to provide service excellence and to ensure our guest have an uplifting and charming experience throught out all points of contact of their purchase.I truly apologize that we were not able to provide the consumer with the level of excellence we so pride ourselves on.In regards to the order in itselfThe consumer did place an online order and minimal delays were experienced in regards to the original advisementHowever, I must advise that all initial online orders are placed at a corporate level and email correspondence is typical in the beginning stages prior to our companies involvement with the delivery and/or coordination of the deliveryI do sincerely apologize if the emails sent provided any confusion to the delivered productAn email is sent to the consumer at multiple points advising of it's estimated delivery date to our LLC as distributor of their merchandise, however, is not intended as a delivery date to the consumers residenceI do sincerely apologize for any confusion in that regardIn direct regard for the request to compensate, while we most certainly can empathize with the consumer for any delays we would not be able to additionally discount merchandise as the date provided is "estimated" at manufacture levelI am at this time pleased to advise that all merchandise was delivered on 12/30/and all services have been rendered in fullPlease advise if the consumer requires any additional assistance as I am pleased to do all within my power to ensure the consumer remains ***% satisfied with their most recent purchase.Best Regards,DEannie F [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have had further problems with the companyAfter reviewing the receipts further, I discovered the financed portion (we paid half, and financed half) that was through acceptance now, had a $charge on itI was then informed this was a warranty charge, that we did not even realize we had purchasedI spoke to the Valerie C [redacted] at the store on Saturday September 10th, and she informed me, that after speaking to acceptance now, in the store, she said my husband could come to the store and they would remove this warranty from the financed portion, and the contract with acceptanceOn Monday, September 12th, my husband, our young baby, and myself all came to the store, and Valerie C [redacted] then told me that no, they couldn't remove this warranty and the contractShe then stated that after she told me they could, she later found out that they couldn'tI told her at least a phone call would have been nice, so we didn't come down there for absolutely no reason, further wasting our timeOne more major problem happened todayToday at 1:15pm, our sofa was deliveredThere is a tear in the corner of the sof! The delivery driver spoke to someone over the phone from your company, then handed me the phoneI do not know what his name wasHe informed me that he would be calling me back this afternoon letting me know when the chair and ottoman would be delivered, as well as when the sofa would be getting repairedIt is now 8pm, and I still have not received a call backThe communication from this company is horrible, and the problems just keep continuing to stack up Regards, [redacted] ***

Good Afternoon, We are in contact with Guardsman to resolve this situation, and anticipate having the appropriate credit reflexed in our system by the weekend, We would like to opportunity to have the customer come to the sore to take advantage of the creditAs soon as the credit is in the system I will reach out to the customer and schedule a date for her to come shop