Aspen Contracting, Inc.

My wife and I filed an insurance claim on our roof and contacted Aspen Roofing to replaceInsurance payed for not only the roof and ew gutters, but also paid to have the interior of our home repaired where water damage had occurredAspen was quick to install the roof; did a great job of cleaning up and turned it over to their gutter team to finish the installThose went up fairly quickly as wellThat's when our satisfaction endedOur roof was not properly installed and leaked worse than beforeThe leak caused damage to the interior of the home that had already been repaired; this time the damage was more extensive based on the additional water entering the home due to lack of proper flashing, sealing, etcThe new gutters are leaking between the home and the gutter; again, improper installationEvery corner in leaking like a sieve and you can see daylight through the corners due to sloppy installationWe have attempted to work these issues with the Rep who sold use the new roof

I got my roof replaced in June of by AspenI heard about them through my church who had their entire roof replaced and did a great jobInitially, they came out and did a free inspectionThey found weather related damage (hale)They also noted shingles I had initially installed was mandated by HOA and they had mfgdefectAspen repthat did inspection (Mary ***) did a great job on initial evaluation, report details with pictures and then explained it all to me in great detailAfter learning of hale damage, I called my insurance company and Aspen agreed to share their findings with my Insurance inspectorAfter insurance guy climbed on roof and Aspen repmet them at my house to share info., my insurance guy told me "you need a new roof"Within days, I had my 1st check and the process beganAspen completed the work on the agreed date and did a great jobThe Aspen repwas on site during the entire installation and able to answer any issues during construction My concerns regarding minor details of a major construction job were addressed and resolved by Aspen THE BEST THING IS "THEY GAVE ME A YEAR WARRANTY WHICH CAN BE TRANSFERRED TO THE NEXT OWNER OF MY HOME" My church was given a YEAR WARRANTY, but my shingle brand was mandated by my neighborhood HOA, so Aspen gave a year instead (I'll not complain about that)

Aspen started out extremely nice up until the day of the actual installation of my roofI hired them to replace my roof and asked them for estimate to replace skylight on my shedMy shed wasn't suppose to be covered under my homeowners insurance so I told them I only wanted the skylight fixed from hail damage because I was paying out of pocketI was unable to be home the day and didn't come home until it was darkVanessa from Aspen asked me to do a walk through even though I told her I couldn't see anything because it was darkEverything appeared okay but I didn't go up on my roof to personally see and to my surprise they replaced the roof on my shed and skylight without giving me a estimateI wrote them out a check for over $for part of my deductible and the first half of insuranceOver the next few days I started finding hundreds of nails and garbage all over my propertyI even ended up getting a nail in my tire from all of them they leftThe skylight they put in looks like they bought one to small and literally put up by on the inside to try to make it fitIt lookes like a home project that went horribly wrong and unprofessionalWhen I complained they continued to try to tell me it wasn't up to code but I talked to the city about the supposed code on skylights and talked to the company that built the shed originally which they all said they are up to codeAfter telling them I didn't trust them and want them back on my property Vanessa said she was sorry about all the problems but the roofers were extremely sexist and didn't respect her managing the jobWhen her manager called me later that day he denied everything and tried to pressure me into letting him back on my propertyA couple days later the manager called me to offer me a discount for all of the hassle of having to deal with them which wasn't worth everything I had to deal withWhen they called for the final payment it was more than they had originally billed to insurance, I asked him why and he couldn't give me a answerThree business days later he called me back with the total he had billed out to insuranceI told them I would not pay them until I had talked to my insurance adjuster to make sure I had all of the paper workMy insurance adjuster sent me a email that said she had received additional paper work and was out of town for the next week and would finalize it all when she was back in townDuring this time they continued to call and text me for payment when not everything had even been finalized by my insuranceThey threatened to send me to collections and were extremely rudeThe day my insurance agent emailed me back to say she was issuing The remaining balance they wanted there money so bad so that they came over at 9p to get itI would never recommend this companyI could continue to go on about the hassle of them and how terrible my shed looks when I never approved them to touch it

They did fix my roof in a very timely manner and the salesman was very personable until it came time to payOnce they finished the work he was on me 24/to make sure he got the rest of his moneyI got the check when I got home from work (pm) and he wanted it that very dayHe did not believe me when I told him that the amount the check was made out for and the amount that was due was differentI have found a lot of nails and staples in my driveway, there was trash in my yard, and I have found at least shingles either on my deck or in my yardThey did not clean up well at allAlso I was told that all of my gutters and downspouts were going to be replaced but they did not replace one of them, the one that was in the worst shape
Overall, they work fast and seem to do a good job on the roof, but do not keep all their promises and hound you for money at every possible opportunity

Our roof was redone by Aspen in the spring of 2016, we hired Aspen because we know the couple that run the Aspen of MichiganIn hind sight I wish we would have more thoroughly vetted contractors prior to choosing AspenCurrently have been getting the run around for 4+ months waiting to get the wall of our house fixed, due to a leak caused by improper step flashing around the chimney(The step flashing physically stops before the end of the sub roof.)
9/4/- I first noticed the leak while in the basement during a hard rain labor day weekendI contacted Michael to get our roof looked atNumber attempts at contact9/26/- After some pestering, they finally sent someone out on to look at the roof, he agreed the step flashing was the issue and that we'd be getting a call with a "quote" soonI asked for a response and after a couple of attempts was told that they didn't know of any quote in process for me10/4/18, 10/11/18, 10/17/asked for updates10/23/- I call Aspen Corporate to try to get someone to come look at our issueI then get a response, and was given a half-baked quote from someone who has never seen the roof issue, (and didn't know the situation based on the quote.) I provide feedback on quote and ask for it to be updated to match what we need doneA few more update requests11/5/- Another Aspen employee is finally sent out to look at our roof, now 2+ months after first contactHe doesn't even get on the roof, just talks to me next to the house and gives me another quote, this one less and states that he'll be contacting me as soon as he has a crew lined up to come fix it11/20/- Contact Aspen as I still have not heard from anyone about the crew coming to fix the leak11/28/- Attempted contact again12/5/- Contacted and told that our house would be getting scheduled shortly12/12/- Asked for update on the roof being scheduled1/14/- The date this is being written4+ months out with a physical hole in the wall of our house under the siding, and the only thing keeping rain from continuing to come in there was the rain diverter I installed back in SeptemberIn short I would not recommend Aspen, in fact I would strongly encourage you to avoid them at all costs if you are looking to get roof work done

I worked closely with WhitneyAspens estimatorWhitney looked closely at my roof and found hail damage along with some loose sheetingShe performed her work like a true professionalWhitney dealt with the insurance company and over saw the work while my roof was being installedI couldn't be happier with Aspen roof

A fresh faced honest looking young man from Aspen came to my home after a very bad hail storm in the area.He inspected my roof and gutters for hail damage.Richard told me all about Aspens products and lifetime warranty,and how they worked with my insurance company to make sure the job was done correctly I asked,if, they put the new roof on the way the way the brochure started....”Doing the Right Thing,Through Higher Standards and Integrity “The Aspen rep assured me the new roof will be superior to the my old roof and pointed out old roofing mistakes from the last roofing job.He assured me the new roofing would be perfect and took my 11,insurance check
Aspen put on the new roof,asked again about areas where the roof met the stuccoI was told the flashing and proper diverted was in placeThe work was not done as describedI have submitted a claim to have warranty repairs done to roof because I have water leaking into my den walls from where the roof meets the stuccoThe

Aspen Contracting roofed my home in May of I started having major leaks in March of and called for my warranty repairsAfter three different Aspen contractors came and repaired roof the leaks became worseI then contacted local roofing company for repairs and Aspen did agree to payHowever I am now six months in fighting with them to properly repair the interior damage caused by the roof leaks
I have had three different quotes submitted to Aspen but they have refused all threeThey want to come in with their subcontractors and just patch the problem without taking into account the water damage behind the wallsThe quotes I submitted ranged from $6,to $7,while aspen says it will only take $1,
I am very unhappy with the quality of the original work by Aspen and totally not satisfied with their response for interior repairs

There are not enough gold stars to rate this outstanding company!! Five gold stars just isn't simply enough! "Aspen ROCKS"!! In all my experience with contractors I have never been so pleased! Very professional and did over the top quality work!! My roof, gutters and downspouts were replaced in a very timely mannerExcellent sales presentation and very responsive on all my needsOther people in my neighborhood with other companies are still waiting for their roofs to be replaced and their signs for roofing repair are still up and still don't have their roofs doneWhen you call Aspen they respond immediately! That is why they are the number one residential roofing company nationwide! Don't hesitate when you need a new roof, call Aspen!

I have to share my opinion on their effort - it was painful!! They did a great job to get my work and actually worked with me and the insurance co in the beginning, then the problems started Our work consisted of roof, gutters and wrap Unfortunately we were also trying to build an addition too and we wanted to wait until the addition was built to "roof" the whole house at once I was told that was "not a problem", the addition took longer than expected and when it came time to roof (late Oct) they wanted me to wait until next Spring (March) to do the job!! NO WAY was I waiting until March so I threatened to pull the deal and they suddenly "found" a crew to roof the next week, but couldn't do the gutters or wrap until Spring - not a big deal until March came around Well after about 10-calls and numerous "managers getting back to me" from March 1- May I finally decided to find someone else to do the gutters and wrap - they still have all their wrap and gutters in my back yard - they were too "busy" to come and pick it up.....probably too embarrassed too

Love our beautiful new roof for me my friends and familyGraham *** *** was there for us 110%Damage from Hurricane Harvey, Victoria TX full roof replacement Duration High Definition shingles in Estate Gray

Aspen Comtracting in Austin showed us that we made the right choice in getting them to do our residential homeTwo years ago our roof was beautifully doneRecently the winter rains were relentless and a leak ensued by our fireplace coming through the drywall and window We called Aspen and within week , we were notified, assessed and repaired on the roof as well as damages repaired in the homeWe could not be more pleased by their professionalism and swift and thorough reparationThank you Chris for your explanations in detail and your wonderful crew Worth every penny for lifetime warranty

Initial Business Response /* (1000, 5, 2015/10/09) */
The customer spoke with one of our managers and is satisfied at this time
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They took care ok me

I can honestly say my experience with Aspen was first classA++ quality and professionalism From first contacts to final inspection, staff and crew were extremely professional and delivered exceptional qualityI would highly recommend! Thank you Aspen!

Aspen installed a new roof for me a year and half ago Workers on the ground were hard working and nice to work with They damaged my Dish satellite but replaced it but after I found out it was busted, they didn't own up to it until they were caught A month ago I had my house inspected to sell and they noted damage on a small part of the house It was caused by replaced flashing but Aspen states they didn't do the damage I've had a home inspector and two other contractors state this damage was caused by "forced" action not natural damage Aspen states this damage is caused by the house settling It's extremely frustrating they won't own up to causing this damage They are the only persons on the roof in years I now have to take them court I know and they know I will win based on the evidence I will provide but they are hoping most customers won't go through the hassle of following through I wouldn't recommend this company for business

Complaint:
I am rejecting this response because: On the second visit you did not repair the leak, all you did was put glue on it and then told me and told my son that you had installed a new radiatorTotal lie. Why would I bring it back to you for further service? So that you can put more glue on it? I do not trust your service, they did not fix the problem. I had to go elsewhere for repair because your dealership was obviously trying to cheat me and was not going to properly fix the problem. I still believe I am due a reimbursement for the cost of this repair
Sincerely,
Delores ***

I had hail damage a few years ago - the shingles Aspen put on sliding offMy insurance said improper installation- nails were overshotAspen says they're honoring warranty but patching the roofInsurance inspector recommended a new roofAspen sai when the other shingles start falling off then they would replace themBuyer beware!! I've been trying to get my roof fixed since May!!!

We regret that the customer did not have the experience she expected at our dealership If the customer is still interested in a vehicle, we ask that she call the store and ask to speak to the controller who will handle her needs

Couldn't get anyone out to my house to get an estimateCalled Aspen Contracting and they came out the very next dayWe agreed on a price and my roof was installed days later! Fast service and it looks AMAZING!! Thank you Aspen!

Did a fantastic job on our roofing and gutter project. Finished on time with no complication. Now...I just have to save up for the siding for the Spring!! Thanks again Aspen!!