Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I made it very clear on my multiple attempts at calling the location to cancel that I was unable to get through to member services, and could they please help me in any other way These other two methods if canceling were never disclosed to me until yesterday which is far after the fact of me trying to cancel New York a sports Clubs purposely makes cancelation overly difficult so they can continue charging past when someone wants to cancel I believe this is also apparent by the sheer number of Revdex.com complaints received for billing issues in the past years Furthermore, I had informed the manager at the gym when I go ally did arrive in person to cancel that my credit card data had been stolen ad part of the Bailey's online data breach and that the card was no longer active for charges He did not request new card dataI should not bbe charged at all because I did not have seen their services on the day period from my I I tial attempt to cancel, I made multiple attempts to cancel which the manager refused and did not provide the other two options The contact us form on the Web site has nothing regarding cancelationFurthermore, I fail to understand why I owe a payment at the beginning of March I prepaid my first months of service which began sometime on or after January *** That would put me up to date to March [redacted] or later depending on the day I started This company continues to use dishonest methods to prevent people from canceling their membership and then insisting on payment despite not providing the resources to readily do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On June ***, the manager of the gym sent me an email saying that the paperwork I had sent him regarding way knee was sufficientI have attached a letter from DrAnil R [redacted] my knee doctor from the Hospital for Special Surgery recommending that I avoid the gym due to my knee injuryHad MrT [redacted] told me then that I needed to send a letter from my doctor I would have sent it to him that day.The point I am trying to make with Revdex.com is that this organization harasses people and has unfair business practice which is obvious with all the complaints that can be viewed online.I hope this clears up my complaint.Sincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have reviewed this matter again and still the cancel terms are validAll terms of the membership are explained at enrollmentThese terms were explained and we would not waive the cancel termsBoth members are set to cancel 9/*/with a Early Termination cancel fee of $each
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive any emails from NYSC with the terms of my membership or my contractNo one ever even asked me for my email addressThe contract that was sent to me last week (which is the first time I received it) was not signed by me, so I would argue that it is not validI have attached it for referenceThe unwillingness of NYSC to be upfront about fees or the terms of membership makes for very poor business practice, and their response to member queries was what pushed me to cancel my membership, which is why I would appreciate having the 45-day cancellation period as well as the $cancellation fee waived In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received ***'s request to cancel on The cancellation has been processed according to the terms of the membershipThere is a day notice to cancel therefore the membership will cancel effective There will be a final prorate of $billing on 10/*/as the final payment
Upon our receipt of this complaint, as is our custom and practice, we immediately reached out to [redacted] and attempted to resolve the matter [redacted] received a $increase effective 9/*/going from $to $dues***'s rate is not locked in and is subject to dues increases I point out that like other businesses, TSI must from time to time increase prices in order to offset rising costs and remain competitiveWithout such increases, TSI could not remain in businessThis would result in the loss of over 7,jobs in the New York State areaMost importantly, as explained above, there was no language in the agreement that prevents TSI from increasing its price in connection therewithIndeed, this Membership is on a month to month basis, cancellable by other party and subject to monthly change in termsTo this fact, there can be no issue We were able to reach [redacted] as resolve this matter For the foregoing reasons, we respectfully request that this matter be closed without further ado
Good Day,I apologize for any inconvenienceWhen changing membership types there is a feeIn order for the membership change to take affect that payment will have to be madeThe members account requires payment for the membership changeNo refund is due at this time.Tank you
We apologize for any inconvenienceMember [redacted] enrolled into a Premier membership on and Locker Services agreement on The member was charged $on 8**which was a prorated amount for use of the Locker Services from through On the member was charged a $usage fee for using the [redacted] clubThe member has a Premier membership which is single club access to South BethesdaOn the member requested to cancel the Locker Service agreement effective providing the day notice required to cancelOn the member placed a future cancellation request for the Premier membership to be cancelled effective The Premier membership will remain active until and there will be a $cancellation fee per terms of the membershipOn the member was billed $which is the Annual fee for the membershipThe Annual fee is set to bill on every June [redacted] of each yearSince the membership was active on June [redacted] and until 82016, the Annual fee was billed and is validThe member disputed this charge which was settled in our favorDue to the dispute the billing information has been removed and we have been unable to collect the monthly rate of $due on We will also be unable to collect the $cancel fee set to bill on The member must update the billing information to pay the balance since these charges are valid
As stated in our prior response, the debt in collections will be removedWe have sent a request to Central Credit Services and the debt will be removed within to business days
Member [redacted] enrolled into a Passport Commitment membership on At enrollment the member paid the $Annual fee which bills every year on the anniversary of the enrollment dateAt the time of enrollment, the monthly rate for the membership type Sandra enrolled in was $ per month, but due to promotions offered on that day, the member received a discounted rate of $per monthThe contract does not state the monthly rate would be $but that the Annual fee is $The member was charged the correct monthly rate each month and is due no refund for the rate.Regarding cancellation, if the member requesting to cancel in the first months of the membership while in the commitment period, the member would have been subject to a $Early Termination Cancel FeeThe member requested to cancel on and at this time completed the commitment period and the membership was then in a month to month statusThe cancellation terms state that once in a month to month status, the membership would cancel effective the next billing cycle with a $cancellation feeThe membership was cancelled according to the terms, effective and the $cancellation fee is set to bill on The member was also charged the Annual fee of $on 916, since the membership was active and she just requested to cancel that day in which the Annual fee had already billedSince the member is cancelling one year after enrolling, we are willing to make an exception and waive the Annual fee as a courtesySince the member already billed the Annual fee and has yet to bill the cancel fee, we will stop the cancel fee from billing on 10/01/and refund the member $from the Annual fee charge totaling the $costThe membership will still remain active until but there would be no further billing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I find it hard to believe that they don't have a record of who the employee was who processed my cancellation request Actually that is pretty scary because that means any employee at any time can cancel any membership they want and the employee will be in the same boat I am in I have also spoken to a friend of mine who belongs to the same location and advised me the are notorious for all kinds unethical treatment towards people wanting to cancel In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In good faith a refund is dueThe gym accepted a membership fee and then promptly closed which goes against any logic In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Both [redacted] and [redacted] enrolled at our [redacted] into Elite Commit Tufts memberships with a monthly rate of $Both members received the Tufts discount which is significantly lower than our current retail ratesCurrently the Elite Commit membership is $per month and the Elite Month to Month membership is $per month [redacted] was not added to [redacted] 's membership since it was more cost efficient to have separate accountsAt enrollment, we provide all information regarding the terms of the membershipBoth members are in a commitment period of one year and if they cancel within that one year there is a $cancellation fee [redacted] enrolled on and [redacted] enrolled on [redacted] is currently set to cancel on 9/*/and [redacted] is currently on freezeWe cannot alter the cancellation terms of the membershipIf both members would like to cancel, they would be subject to the $cancellation fee
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It is reflected on my credit card statement Sincerely, [redacted]
Members [redacted] , [redacted] and [redacted] all have a signed agreementOur members sign their agreements on an electronic pad and are shown a blank agreement copy in which they are agreeing to at each section they sign forMembers can view their agreements at any time through their online accountWe have cancelled each member according to the terms that were agreed to in the contracts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was never given the option to send a request by to cancel by mailI run a weight loss program at [redacted] hospital and have worked with thousands of clientsNever have I heard of a gym that makes it so incredibly difficult to cancelThis was a corporate membership and I am taking up a complaint with [redacted] ***I can promise that we will deter every client from ever joining this gym and I will be online and on tv letting people know of this horrific companyThey have my calls documented and know why I did not make it in there in personIf you are unable to help me I will be sure that every person is aware of their policiesBest of luck to them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] enrolled on into a Passport Month to Month membership which continues to bill each month automatically until a request to cancel is receivedWe have record that [redacted] requested to cancel on 417, please see the attached cancel receipt that was sent to AliceThere is a Day Notice to cancel therefore [redacted] membership will remain active until and bill one final prorate for MayWe understand that [redacted] is stating she only wanted the membership for two months but we have no record that [redacted] requested to cancel prior to [redacted] has reviewed these circumstances with the Business Manager Kira S [redacted] who advised without any record of a prior request to cancel we could not waive the cancel terms or process a refundIf [redacted] can provide proof of a prior request to cancel, we would be happy to review it
Thank you for providing the additional detailsIn reviewing ***'s membership profile, if you were advised there was a day notice, that was an errorThe agreement on file lists day notice and a $feeHowever, since the days was advised erroneously, we will refund the $billed on February ***The below is the information our billing system and bank responses reflect for the other dates and charges contestedNovember- billing for dues for the final month did not process on the ***, we received a NSF response from the bankWith billing not processing on the due date a $fee was assessedNo refund would be due on this invoice.(invoice attached)December and January 2018- dues of $billed per monthThis was deemed to be invalidA refund was processed on January ***, posting the [redacted] for the two $chargesAccording to our bank records the $was successfully processed(invoice attached and transaction image) This complaint is considered resolved
[redacted] contacted us on to cancel his membershipThere is a days notice and a $cancellation feeThe membership is set to cancel effective We have already spoken to [redacted] and explained this informationWe have no record of a request to cancel during the time of enrollment [redacted] has paid the balance on the account for August which we waived the late fee forThe final billings are $on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The pdf file you have transmitted that includes your response is corrupted and not readablePlease resend In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I made it very clear on my multiple attempts at calling the location to cancel that I was unable to get through to member services, and could they please help me in any other way These other two methods if canceling were never disclosed to me until yesterday which is far after the fact of me trying to cancel New York a sports Clubs purposely makes cancelation overly difficult so they can continue charging past when someone wants to cancel I believe this is also apparent by the sheer number of Revdex.com complaints received for billing issues in the past years Furthermore, I had informed the manager at the gym when I go ally did arrive in person to cancel that my credit card data had been stolen ad part of the Bailey's online data breach and that the card was no longer active for charges He did not request new card dataI should not bbe charged at all because I did not have seen their services on the day period from my I I tial attempt to cancel, I made multiple attempts to cancel which the manager refused and did not provide the other two options The contact us form on the Web site has nothing regarding cancelationFurthermore, I fail to understand why I owe a payment at the beginning of March I prepaid my first months of service which began sometime on or after January *** That would put me up to date to March [redacted] or later depending on the day I started This company continues to use dishonest methods to prevent people from canceling their membership and then insisting on payment despite not providing the resources to readily do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On June ***, the manager of the gym sent me an email saying that the paperwork I had sent him regarding way knee was sufficientI have attached a letter from DrAnil R [redacted] my knee doctor from the Hospital for Special Surgery recommending that I avoid the gym due to my knee injuryHad MrT [redacted] told me then that I needed to send a letter from my doctor I would have sent it to him that day.The point I am trying to make with Revdex.com is that this organization harasses people and has unfair business practice which is obvious with all the complaints that can be viewed online.I hope this clears up my complaint.Sincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have reviewed this matter again and still the cancel terms are validAll terms of the membership are explained at enrollmentThese terms were explained and we would not waive the cancel termsBoth members are set to cancel 9/*/with a Early Termination cancel fee of $each
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not receive any emails from NYSC with the terms of my membership or my contractNo one ever even asked me for my email addressThe contract that was sent to me last week (which is the first time I received it) was not signed by me, so I would argue that it is not validI have attached it for referenceThe unwillingness of NYSC to be upfront about fees or the terms of membership makes for very poor business practice, and their response to member queries was what pushed me to cancel my membership, which is why I would appreciate having the 45-day cancellation period as well as the $cancellation fee waived In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We received ***'s request to cancel on The cancellation has been processed according to the terms of the membershipThere is a day notice to cancel therefore the membership will cancel effective There will be a final prorate of $billing on 10/*/as the final payment
Upon our receipt of this complaint, as is our custom and practice, we immediately reached out to [redacted] and attempted to resolve the matter [redacted] received a $increase effective 9/*/going from $to $dues***'s rate is not locked in and is subject to dues increases I point out that like other businesses, TSI must from time to time increase prices in order to offset rising costs and remain competitiveWithout such increases, TSI could not remain in businessThis would result in the loss of over 7,jobs in the New York State areaMost importantly, as explained above, there was no language in the agreement that prevents TSI from increasing its price in connection therewithIndeed, this Membership is on a month to month basis, cancellable by other party and subject to monthly change in termsTo this fact, there can be no issue We were able to reach [redacted] as resolve this matter For the foregoing reasons, we respectfully request that this matter be closed without further ado
Good Day,I apologize for any inconvenienceWhen changing membership types there is a feeIn order for the membership change to take affect that payment will have to be madeThe members account requires payment for the membership changeNo refund is due at this time.Tank you
We apologize for any inconvenienceMember [redacted] enrolled into a Premier membership on and Locker Services agreement on The member was charged $on 8**which was a prorated amount for use of the Locker Services from through On the member was charged a $usage fee for using the [redacted] clubThe member has a Premier membership which is single club access to South BethesdaOn the member requested to cancel the Locker Service agreement effective providing the day notice required to cancelOn the member placed a future cancellation request for the Premier membership to be cancelled effective The Premier membership will remain active until and there will be a $cancellation fee per terms of the membershipOn the member was billed $which is the Annual fee for the membershipThe Annual fee is set to bill on every June [redacted] of each yearSince the membership was active on June [redacted] and until 82016, the Annual fee was billed and is validThe member disputed this charge which was settled in our favorDue to the dispute the billing information has been removed and we have been unable to collect the monthly rate of $due on We will also be unable to collect the $cancel fee set to bill on The member must update the billing information to pay the balance since these charges are valid
As stated in our prior response, the debt in collections will be removedWe have sent a request to Central Credit Services and the debt will be removed within to business days
Member [redacted] enrolled into a Passport Commitment membership on At enrollment the member paid the $Annual fee which bills every year on the anniversary of the enrollment dateAt the time of enrollment, the monthly rate for the membership type Sandra enrolled in was $ per month, but due to promotions offered on that day, the member received a discounted rate of $per monthThe contract does not state the monthly rate would be $but that the Annual fee is $The member was charged the correct monthly rate each month and is due no refund for the rate.Regarding cancellation, if the member requesting to cancel in the first months of the membership while in the commitment period, the member would have been subject to a $Early Termination Cancel FeeThe member requested to cancel on and at this time completed the commitment period and the membership was then in a month to month statusThe cancellation terms state that once in a month to month status, the membership would cancel effective the next billing cycle with a $cancellation feeThe membership was cancelled according to the terms, effective and the $cancellation fee is set to bill on The member was also charged the Annual fee of $on 916, since the membership was active and she just requested to cancel that day in which the Annual fee had already billedSince the member is cancelling one year after enrolling, we are willing to make an exception and waive the Annual fee as a courtesySince the member already billed the Annual fee and has yet to bill the cancel fee, we will stop the cancel fee from billing on 10/01/and refund the member $from the Annual fee charge totaling the $costThe membership will still remain active until but there would be no further billing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I find it hard to believe that they don't have a record of who the employee was who processed my cancellation request Actually that is pretty scary because that means any employee at any time can cancel any membership they want and the employee will be in the same boat I am in I have also spoken to a friend of mine who belongs to the same location and advised me the are notorious for all kinds unethical treatment towards people wanting to cancel In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In good faith a refund is dueThe gym accepted a membership fee and then promptly closed which goes against any logic In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Both [redacted] and [redacted] enrolled at our [redacted] into Elite Commit Tufts memberships with a monthly rate of $Both members received the Tufts discount which is significantly lower than our current retail ratesCurrently the Elite Commit membership is $per month and the Elite Month to Month membership is $per month [redacted] was not added to [redacted] 's membership since it was more cost efficient to have separate accountsAt enrollment, we provide all information regarding the terms of the membershipBoth members are in a commitment period of one year and if they cancel within that one year there is a $cancellation fee [redacted] enrolled on and [redacted] enrolled on [redacted] is currently set to cancel on 9/*/and [redacted] is currently on freezeWe cannot alter the cancellation terms of the membershipIf both members would like to cancel, they would be subject to the $cancellation fee
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It is reflected on my credit card statement Sincerely, [redacted]
Members [redacted] , [redacted] and [redacted] all have a signed agreementOur members sign their agreements on an electronic pad and are shown a blank agreement copy in which they are agreeing to at each section they sign forMembers can view their agreements at any time through their online accountWe have cancelled each member according to the terms that were agreed to in the contracts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was never given the option to send a request by to cancel by mailI run a weight loss program at [redacted] hospital and have worked with thousands of clientsNever have I heard of a gym that makes it so incredibly difficult to cancelThis was a corporate membership and I am taking up a complaint with [redacted] ***I can promise that we will deter every client from ever joining this gym and I will be online and on tv letting people know of this horrific companyThey have my calls documented and know why I did not make it in there in personIf you are unable to help me I will be sure that every person is aware of their policiesBest of luck to them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] enrolled on into a Passport Month to Month membership which continues to bill each month automatically until a request to cancel is receivedWe have record that [redacted] requested to cancel on 417, please see the attached cancel receipt that was sent to AliceThere is a Day Notice to cancel therefore [redacted] membership will remain active until and bill one final prorate for MayWe understand that [redacted] is stating she only wanted the membership for two months but we have no record that [redacted] requested to cancel prior to [redacted] has reviewed these circumstances with the Business Manager Kira S [redacted] who advised without any record of a prior request to cancel we could not waive the cancel terms or process a refundIf [redacted] can provide proof of a prior request to cancel, we would be happy to review it
Thank you for providing the additional detailsIn reviewing ***'s membership profile, if you were advised there was a day notice, that was an errorThe agreement on file lists day notice and a $feeHowever, since the days was advised erroneously, we will refund the $billed on February ***The below is the information our billing system and bank responses reflect for the other dates and charges contestedNovember- billing for dues for the final month did not process on the ***, we received a NSF response from the bankWith billing not processing on the due date a $fee was assessedNo refund would be due on this invoice.(invoice attached)December and January 2018- dues of $billed per monthThis was deemed to be invalidA refund was processed on January ***, posting the [redacted] for the two $chargesAccording to our bank records the $was successfully processed(invoice attached and transaction image) This complaint is considered resolved
[redacted] contacted us on to cancel his membershipThere is a days notice and a $cancellation feeThe membership is set to cancel effective We have already spoken to [redacted] and explained this informationWe have no record of a request to cancel during the time of enrollment [redacted] has paid the balance on the account for August which we waived the late fee forThe final billings are $on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The pdf file you have transmitted that includes your response is corrupted and not readablePlease resend In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***