We have reviewed this matter in detailAgain there is no record of a request to cancel [redacted] also has no documentation of a request to cancelThere is no refund warranted [redacted] has disputed charges with her billing institution and there is now a balance on her accountThere charges are valid and may go to collections if left unpaid
The member was provided a credit for $on November *** [redacted] is correct that the additional $in usage was for visits prior to the explanation of which clubs he may use without chargesAn additional $credit was applied to his account to rectify this per our agreed upon terms from his previous complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I emailed and called the rep from the gym after reviewing the refunded chargesNo one has gotten back to beThey did not find the random charges of $and $Once they've refunded this last charge, I will be satisfied Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** has contacted the Member Services department for Town Sports International directly to resolve her account since opening this Revdex.com ComplaintDuring this time, TSI and Renee have agreed that she owes her dues payments for May, June and July totaling $We will ensure calls to collect are stopped, upon receipt of payment for the unresolved past due balance
We have reached out to [redacted] directly in order to resolve his concernsAll members are subject to a dues increase each yearWhen the increase occurs, it is based on when the membership was enrolledHow much of an increase is determined by the membership type, rate and home clubNot all members are increased on the same date or in the same amountIn November [redacted] s rate increased from $to $and this November his rate increased from $to $ [redacted] has changed to a Corporate membership with a rate of $and was provided a $credit towards next month billing
We have reached out to the member directly but [redacted] was unable to clarify the situation since he is out of the countryWe expect him to reach out to us directly for further resolutionWe were not aware in ***' initial complaint that he took over a cancelled account since this is against our policyOn we enrolled [redacted] and [redacted] card ending [redacted] was placed on the account billing the Annual fee of $On ***' card ending [redacted] was placed on the account and the membership was changed to ***On Genevieve disputed the $charge to her card ending ***This dispute caused a balance which ***' card ending [redacted] was charged for $on [redacted] disputed this charge on which caused a balance again and he was billed again on which went through [redacted] dispute on was settled in our company's favor which means that in the end she paid for the $***' dispute on settled in ***' favor which means he kept the refund for the chargeBut [redacted] should not have been charged the $on [redacted] should have received a refund for the $but instead we refunded him $which is more than what was due [redacted] was charged $from through for membership dues each month [redacted] used the membership so there is no further refund warrantedSince [redacted] did not sign the agreement we can cancel the membership at the end of the month with no cancel fee
We only have one record of the member contacting Member Services which is on We understand the member states that he called Member Services several times before but was unable to speak with a representativeWe have record that the member requested to cancel the membership on 316.There is a day notice to cancel therefore the membership is effectively cancelled as of We have waived the $late fee as a courtesy and the member currently has a balance of $As stated in previous responses this balance is validIf the member could provide record that he spoke to a Member Services representative or visited the club prior to 316, we could certainly review to waive the March duesIf the member cannot provide any record the balance stands and would be dueWe have provided this information several timesWe consider this issue settled and there is no further response needed unless new information is provided
Good Day,I apologize for any inconvenienceThe member can attach the documentation to the response and the issue will be resolved much easierWithout the documentation we cannot move forward with the issue at hand.Thank you
We apologize for any inconvenienceThe member enrolled on with a month commitment membershipAfter the commitment period is over there is a day notice and there would not be a cancellation feeWe began to have issues collecting monthly dues starting February The member was contacted from our billing department to be made aware of the balanceWhen the member refused to update the billing information, the member was advised to speak with Member Services or the Manager at the clubThe member spoke to the club's Customer Service Manager on to request cancellationThe cancellation requires a day notice so the membership was set to cancel effective The member would owe the balance on the account as well as a final prorated payment for AprilWe would not waive any balance due to use of the clubThe billing is based on the members request to cancelThe member currently has a balance of $which included February and March dues of $and April's prorate of $as well as three $late feesWe would be willing to waive all three late fees bringing the balance to $This balance is valid and due
We have reviewed this matter and spoken to ***We have no record that [redacted] requested to cancel her membership [redacted] also could not provide any documentation regarding a request to cancelWe have cancelled ***'s membership effective 12/*/to avoid further billingSince there is no record of a prior request to cancel, there is no refund warranted
Tell us why here...We apologize for any inconvenienceOur records show that Martin requested to cancel on 7**There is a day notice term for cancellation therefore the membership was cancelled effective 8**The member had a final payment of $on [redacted] and a refund was processed for $to the card ending ***This refund includes Conor’s membership dues from 8/ [redacted] to 12/*/**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: this business purposefully delayed the notice of the leave from my personal trainer so that I would not cancel my personal training agreement by the renewal dateMy personal training agreement gets renewed on the [redacted] of each month and I was given the notice of the leave of my trainer on the [redacted] of June (days after the renewal on 05/**)There is enough proof to believe that this was intentionally delayed so that I would pay an additional $for the extra sessionFor instance, I was the first client of the day and right after my training session I heard from other clients that my trainer was leaving and they wouldn't know what to doThis shows that this information had been hidden from me at least for a while to avoid me from canceling my agreementTo make matters worse, I informed the club on multiple occasions that I would be away in the month of July so I would freeze my membership in that month, further before I knew my trainer was leavingSo in addition to being charged for the additional session, I won't get to use that session since I will be away In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] monthly dues are subject to a increase annuallyThe terms of the contract do not state that the monthly rate would remain the sameHowever after reviewing the situation, we decided to remove the increase as a courtesy [redacted] monthly rate going forward will be $which will now be locked inWilliam will have an Rate Lock maintenance fee billing every year on January [redacted] instead of the Annual fee that would be on the anniversary date of enrollmentWilliam already received a $credit for the December increaseA refund for the January and February increase has been processed today for $to the card ending ***
Revdex.com:Please provide the direct business number and email so that I can contact directly if I still have a question do that I won't have open another case to get the questions answered I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We apologize for any miscommunicationYou can certainly upgrade your membership from the Premier to the Passport but the fees to change are validThis information would not be listed in your membership agreementThe agreement you signed is for your Premier membershipIf you change to the Passport, you are enrolling into a new membership and would need to sign a new agreementYour local club would be able to provide the information regarding the change, the cost and able to process the change
We apologize for any inconvenienceMember [redacted] enrolled on for the $Annual feeThe member did place a request to cancel the membership on with a $cancellation feeThe cancellation terms state "Your cancellation will be effective on the first day of the next billing cycle, and you will continue to have the services provided under this agreement until the end of the billing cycle in which notice is given." Therefore although the member requested to cancel on Since the membership was active on 7/*/16, the Annual fee was billed and is validThere is no refund warranted
I am the assistant to Stuart S [redacted] , Esq., General Counsel of Town Sports International, LLC (“TSI”) I submit this correspondence in response to the complaint regarding the above-referenced matter Initially, upon our receipt of this complaint, as is our custom and practice, we immediately reached out to [redacted] and attempted to resolve the matter Indeed, we immediately credited her account for each of the $rate increases We have also processed her cancellation request and refunded her dues or June and, as a courtesy, we waived the cancellation fee required under [redacted] ’s Membership Agreement We believe this matter should now be resolved However, I point out that like other businesses, TSI must from time to time increase prices in order to offset rising costs and remain competitive Without such increases, TSI could not remain in business This would result in the loss of over 7,jobs in the New York State area Most importantly, there is no language in [redacted] ’s Membership Agreement that prevents TSI from increasing its price in connection with her membershipIndeed, this Membership was on a month to month basis, cancellable by other party and subject to monthly change in terms To this fact, there can be no issue For the foregoing reasons, we respectfully request that this matter be closed without further ado Thank you for your time and attention Should you have any questions or require additional information, do not hesitate to contact me at ###-###-#### or [redacted]
We apologize for any inconvenienceWe have reached out to the member by emailWe do not show there was a request to cancel the membership in July but we can confirm that the member's billing information was marked as invalid on The member billed for August, September and October monthly dues of $as well as the $Annual feeThe membership was cancelled due to non-payment on The member had spoken to a Member Services representative on 116, who offered to settle the debt in collections for a payment of $If the member requested to cancel on 715, there would have been a $cancellation fee billed on Please refer to the attached the membership agreementWe can settle the debt of $for a payment of $
Good Day,I apologize for any inconvenienceWe cannot determine whether the signature is forged or notA refund request has already been submitted.Thank you
We increased [redacted] membership rate from $to $effective wanting to cancel the membership [redacted] was advised that the cancellation could not be completed over the phone with Member Services and directed to go to the club in person to cancelMembers also have the option to send a letter by certified mailWe have no record that [redacted] ever went into the club to cancel therefore the membership remained activeAt this time, we have processed an immediate cancellation of the membershipWe did provide a refund of $based on the fact that [redacted] paid for February and March but those payments declinedTherefore [redacted] needs to pay the $that was refunded to her as well as a $cancel fee
We have reviewed this matter in detailAgain there is no record of a request to cancel [redacted] also has no documentation of a request to cancelThere is no refund warranted [redacted] has disputed charges with her billing institution and there is now a balance on her accountThere charges are valid and may go to collections if left unpaid
The member was provided a credit for $on November *** [redacted] is correct that the additional $in usage was for visits prior to the explanation of which clubs he may use without chargesAn additional $credit was applied to his account to rectify this per our agreed upon terms from his previous complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I emailed and called the rep from the gym after reviewing the refunded chargesNo one has gotten back to beThey did not find the random charges of $and $Once they've refunded this last charge, I will be satisfied Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** has contacted the Member Services department for Town Sports International directly to resolve her account since opening this Revdex.com ComplaintDuring this time, TSI and Renee have agreed that she owes her dues payments for May, June and July totaling $We will ensure calls to collect are stopped, upon receipt of payment for the unresolved past due balance
We have reached out to [redacted] directly in order to resolve his concernsAll members are subject to a dues increase each yearWhen the increase occurs, it is based on when the membership was enrolledHow much of an increase is determined by the membership type, rate and home clubNot all members are increased on the same date or in the same amountIn November [redacted] s rate increased from $to $and this November his rate increased from $to $ [redacted] has changed to a Corporate membership with a rate of $and was provided a $credit towards next month billing
We have reached out to the member directly but [redacted] was unable to clarify the situation since he is out of the countryWe expect him to reach out to us directly for further resolutionWe were not aware in ***' initial complaint that he took over a cancelled account since this is against our policyOn we enrolled [redacted] and [redacted] card ending [redacted] was placed on the account billing the Annual fee of $On ***' card ending [redacted] was placed on the account and the membership was changed to ***On Genevieve disputed the $charge to her card ending ***This dispute caused a balance which ***' card ending [redacted] was charged for $on [redacted] disputed this charge on which caused a balance again and he was billed again on which went through [redacted] dispute on was settled in our company's favor which means that in the end she paid for the $***' dispute on settled in ***' favor which means he kept the refund for the chargeBut [redacted] should not have been charged the $on [redacted] should have received a refund for the $but instead we refunded him $which is more than what was due [redacted] was charged $from through for membership dues each month [redacted] used the membership so there is no further refund warrantedSince [redacted] did not sign the agreement we can cancel the membership at the end of the month with no cancel fee
We only have one record of the member contacting Member Services which is on We understand the member states that he called Member Services several times before but was unable to speak with a representativeWe have record that the member requested to cancel the membership on 316.There is a day notice to cancel therefore the membership is effectively cancelled as of We have waived the $late fee as a courtesy and the member currently has a balance of $As stated in previous responses this balance is validIf the member could provide record that he spoke to a Member Services representative or visited the club prior to 316, we could certainly review to waive the March duesIf the member cannot provide any record the balance stands and would be dueWe have provided this information several timesWe consider this issue settled and there is no further response needed unless new information is provided
Good Day,I apologize for any inconvenienceThe member can attach the documentation to the response and the issue will be resolved much easierWithout the documentation we cannot move forward with the issue at hand.Thank you
We apologize for any inconvenienceThe member enrolled on with a month commitment membershipAfter the commitment period is over there is a day notice and there would not be a cancellation feeWe began to have issues collecting monthly dues starting February The member was contacted from our billing department to be made aware of the balanceWhen the member refused to update the billing information, the member was advised to speak with Member Services or the Manager at the clubThe member spoke to the club's Customer Service Manager on to request cancellationThe cancellation requires a day notice so the membership was set to cancel effective The member would owe the balance on the account as well as a final prorated payment for AprilWe would not waive any balance due to use of the clubThe billing is based on the members request to cancelThe member currently has a balance of $which included February and March dues of $and April's prorate of $as well as three $late feesWe would be willing to waive all three late fees bringing the balance to $This balance is valid and due
We have reviewed this matter and spoken to ***We have no record that [redacted] requested to cancel her membership [redacted] also could not provide any documentation regarding a request to cancelWe have cancelled ***'s membership effective 12/*/to avoid further billingSince there is no record of a prior request to cancel, there is no refund warranted
Tell us why here...We apologize for any inconvenienceOur records show that Martin requested to cancel on 7**There is a day notice term for cancellation therefore the membership was cancelled effective 8**The member had a final payment of $on [redacted] and a refund was processed for $to the card ending ***This refund includes Conor’s membership dues from 8/ [redacted] to 12/*/**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: this business purposefully delayed the notice of the leave from my personal trainer so that I would not cancel my personal training agreement by the renewal dateMy personal training agreement gets renewed on the [redacted] of each month and I was given the notice of the leave of my trainer on the [redacted] of June (days after the renewal on 05/**)There is enough proof to believe that this was intentionally delayed so that I would pay an additional $for the extra sessionFor instance, I was the first client of the day and right after my training session I heard from other clients that my trainer was leaving and they wouldn't know what to doThis shows that this information had been hidden from me at least for a while to avoid me from canceling my agreementTo make matters worse, I informed the club on multiple occasions that I would be away in the month of July so I would freeze my membership in that month, further before I knew my trainer was leavingSo in addition to being charged for the additional session, I won't get to use that session since I will be away In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] monthly dues are subject to a increase annuallyThe terms of the contract do not state that the monthly rate would remain the sameHowever after reviewing the situation, we decided to remove the increase as a courtesy [redacted] monthly rate going forward will be $which will now be locked inWilliam will have an Rate Lock maintenance fee billing every year on January [redacted] instead of the Annual fee that would be on the anniversary date of enrollmentWilliam already received a $credit for the December increaseA refund for the January and February increase has been processed today for $to the card ending ***
Revdex.com:Please provide the direct business number and email so that I can contact directly if I still have a question do that I won't have open another case to get the questions answered I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We apologize for any miscommunicationYou can certainly upgrade your membership from the Premier to the Passport but the fees to change are validThis information would not be listed in your membership agreementThe agreement you signed is for your Premier membershipIf you change to the Passport, you are enrolling into a new membership and would need to sign a new agreementYour local club would be able to provide the information regarding the change, the cost and able to process the change
We apologize for any inconvenienceMember [redacted] enrolled on for the $Annual feeThe member did place a request to cancel the membership on with a $cancellation feeThe cancellation terms state "Your cancellation will be effective on the first day of the next billing cycle, and you will continue to have the services provided under this agreement until the end of the billing cycle in which notice is given." Therefore although the member requested to cancel on Since the membership was active on 7/*/16, the Annual fee was billed and is validThere is no refund warranted
I am the assistant to Stuart S [redacted] , Esq., General Counsel of Town Sports International, LLC (“TSI”) I submit this correspondence in response to the complaint regarding the above-referenced matter Initially, upon our receipt of this complaint, as is our custom and practice, we immediately reached out to [redacted] and attempted to resolve the matter Indeed, we immediately credited her account for each of the $rate increases We have also processed her cancellation request and refunded her dues or June and, as a courtesy, we waived the cancellation fee required under [redacted] ’s Membership Agreement We believe this matter should now be resolved However, I point out that like other businesses, TSI must from time to time increase prices in order to offset rising costs and remain competitive Without such increases, TSI could not remain in business This would result in the loss of over 7,jobs in the New York State area Most importantly, there is no language in [redacted] ’s Membership Agreement that prevents TSI from increasing its price in connection with her membershipIndeed, this Membership was on a month to month basis, cancellable by other party and subject to monthly change in terms To this fact, there can be no issue For the foregoing reasons, we respectfully request that this matter be closed without further ado Thank you for your time and attention Should you have any questions or require additional information, do not hesitate to contact me at ###-###-#### or [redacted]
We apologize for any inconvenienceWe have reached out to the member by emailWe do not show there was a request to cancel the membership in July but we can confirm that the member's billing information was marked as invalid on The member billed for August, September and October monthly dues of $as well as the $Annual feeThe membership was cancelled due to non-payment on The member had spoken to a Member Services representative on 116, who offered to settle the debt in collections for a payment of $If the member requested to cancel on 715, there would have been a $cancellation fee billed on Please refer to the attached the membership agreementWe can settle the debt of $for a payment of $
Good Day,I apologize for any inconvenienceWe cannot determine whether the signature is forged or notA refund request has already been submitted.Thank you
We increased [redacted] membership rate from $to $effective wanting to cancel the membership [redacted] was advised that the cancellation could not be completed over the phone with Member Services and directed to go to the club in person to cancelMembers also have the option to send a letter by certified mailWe have no record that [redacted] ever went into the club to cancel therefore the membership remained activeAt this time, we have processed an immediate cancellation of the membershipWe did provide a refund of $based on the fact that [redacted] paid for February and March but those payments declinedTherefore [redacted] needs to pay the $that was refunded to her as well as a $cancel fee