Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
On [redacted] enrolled into a Neighborhood membershipShe paid $to join then was charged on 6/*/for the montly dues [redacted] enrolled into a membership not a trialAll members have days after enrollment to request to cancel and receie a full refund [redacted] has not requested to cancel and her membership will remain active until doing soIf she would like to cancel, she would have to go in person to the club or send a letter by mailThere is a day notice and $cancel fee
Good Day,I apologize for any inconvenienceIf the member can send in a copy of the statement displaying the double charge we can request a refund for the double chargeThank you
We apologize for any inconvenienceThe member enrolled in and we have no record that the member requested to cancel in May We spoke to the member and [redacted] does not have any record of the requestWe offered a courtesy credit of $as if her membership should have been on freeze for months [redacted] accepted the credit offerThe credit will be placed on her membership account to cover future dues since [redacted] decided to remain a member
We apologize for any inconvenience [redacted] experienced with our cancelation processAll members have the option to cancel their membership for medical reasons, as outlined in their membership agreement Medical cancelations are processed, effective immediately, upon receipt of a note from the members physician The note must state the member is unable to use our services, for a specific period of timeThe amount of time the note must state is governed by state law, as well as any cancel fees that may apply [redacted] had the option to cancel his membership by providing a medical note from his physician, stating he was unable to use the club for six months or more (per New Jersey law), or to pay the $end of month cancelation fee
We apologize that the member states these terms were not reviewed with herWe are unable to remove the feesWe will share the feedback to ensure that our team is handling enrollments, as we expect through our sales process to be clear and up front about any fees and the terms of our memberships
On November [redacted] a $credit was applied to [redacted] ***'s membership for future billingOn November ***, the additional $in usage fee billed to his credit cardOn December ***, his dues were not collected by credit card but were paid via the credit posted on the [redacted] of November, reducing the original credit to $The on December ***, we replied to this Revdex.com inquiry and another $credit was applied in response to the November [redacted] usage fee billingThe member currently has $ in credits on his account, which will cover his monthly dues billing in full for January, February, and March, as well as a reduced amount in April
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for helping me out to get a response and action from the businessI’m positive that without your help I would have got no response or action from the businessThe business still need to adjust the terms and conditions or their agreements to point out to members how and based on what future increases will occur and provide a range for how much the increase is going to be.Thanks again for all your help and support Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
On [redacted] enrolled into a Neighborhood membershipShe paid $to join then was charged on 6/*/for the montly dues [redacted] enrolled into a membership not a trialAll members have days after enrollment to request to cancel and receie a full refund [redacted] has not requested to cancel and her membership will remain active until doing soIf she would like to cancel, she would have to go in person to the club or send a letter by mailThere is a day notice and $cancel fee
Good Day,I apologize for any inconvenienceIf the member can send in a copy of the statement displaying the double charge we can request a refund for the double chargeThank you
Good Day.I apologize for any inconvenienceIt was a company decision to close that specific facilityNo refund is due at this timeThank you
We apologize for any inconvenienceThe member enrolled in and we have no record that the member requested to cancel in May We spoke to the member and [redacted] does not have any record of the requestWe offered a courtesy credit of $as if her membership should have been on freeze for months [redacted] accepted the credit offerThe credit will be placed on her membership account to cover future dues since [redacted] decided to remain a member
We apologize for any inconvenience [redacted] experienced with our cancelation processAll members have the option to cancel their membership for medical reasons, as outlined in their membership agreement Medical cancelations are processed, effective immediately, upon receipt of a note from the members physician The note must state the member is unable to use our services, for a specific period of timeThe amount of time the note must state is governed by state law, as well as any cancel fees that may apply [redacted] had the option to cancel his membership by providing a medical note from his physician, stating he was unable to use the club for six months or more (per New Jersey law), or to pay the $end of month cancelation fee
We apologize that the member states these terms were not reviewed with herWe are unable to remove the feesWe will share the feedback to ensure that our team is handling enrollments, as we expect through our sales process to be clear and up front about any fees and the terms of our memberships
On November [redacted] a $credit was applied to [redacted] ***'s membership for future billingOn November ***, the additional $in usage fee billed to his credit cardOn December ***, his dues were not collected by credit card but were paid via the credit posted on the [redacted] of November, reducing the original credit to $The on December ***, we replied to this Revdex.com inquiry and another $credit was applied in response to the November [redacted] usage fee billingThe member currently has $ in credits on his account, which will cover his monthly dues billing in full for January, February, and March, as well as a reduced amount in April
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you for helping me out to get a response and action from the businessI’m positive that without your help I would have got no response or action from the businessThe business still need to adjust the terms and conditions or their agreements to point out to members how and based on what future increases will occur and provide a range for how much the increase is going to be.Thanks again for all your help and support Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***