[redacted] had two active accounts billed each $and $per monthThe Premier membership billing $per month was single club access causing usage fees when [redacted] entered other clubsWe have reached out to [redacted] and resolved this issueThe Premier membership has been cancelled and [redacted] was refunded $ [redacted] now only has one active Passport membership
We have reached out to the member directly to resolve this billing matterPlease see below and attached the breakdown of the chargesAnnual fee $billing, we were unable to collect and when you provided a new card ending [redacted] we were able to process $which included a $late fee on Annual fee $(Aaron) we were unable to collect and when you provided a new card ending [redacted] we were able to process $which included a $late fee on totaling $including a late fee to the card ending ***totaling $to the card ending ***On we billed you $to the card ending [redacted] two timeswe provided you with three refundsFirst refund of $for three $late feesSecond refund of $for your Annual feeThird refund of $for Aaron’s Annual feebilled May dues $which was taken out of your $pre-payment bringing it down to $There was a balance on Aaron’s account from enrollment on for the Annual fee totaling $which was taken out from your $pre-payment bringing it down to $ Therefore you are due a refund of $and $for the duplicate chargeA refund for these amounts have been processed today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: / [redacted] Style Definitions */ I have been a New York Sports Club member since September **, I have paid the same non-refundable rate lock/maintenance fee of every year This fee is taken as an EFT charge from my checking account in the beginning of the yearNew York Sports Club has stated to you that the rate lock maintenance fee was only for the time of enrollment, however, as per the agreement signed it clearly states that a fee of will be charged YEARLY to lock in the membership rate.In addition, if by chance I am misunderstanding the language in agreement set forth on September **, New York Sports Club failed to notify me of such an increase It is my right to be notified in writing of any changes to my accountI should have been given ample time to decide if I wished to cancel this agreement since they require days written notice for cancelation Another issue that I have is it that I do not see anywhere in the contract language that states that the rate-lock guarantee/maintenance fee is subject to change or increase The section of the membership agreement pertaining to the rate-lock fee reads as follows Monthly Billing of Dues [redacted] [redacted] [redacted] Although, New York Sports Club has issued a refund for the additional funds charged to my account I do not feel that this situation has been resolved since they stated that the refund was a courtesyIt is my belief that the increase has breached the agreementIf New York Sports Club intends on increasing this rate lock/maintenance fee in I want to know so that I can cancel my membership in December of Who wants to be associated with a company who does not bind to an agreement they created Sincerely, [redacted]
The member had disputed the $Annual fee charge with his billing institutionThe dispute was settled in the member's favor which means that he received the money backWe will not contest the Annual fee any furtherWe consider this matter settled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I started attending NYSC for gym services a year agoI do not recall actually signing any document, and counter NYSC's previous claim that I did, if you take a close look at the signature they have on hand, it appears to have been photoshopped or copied/pasted onto the document, perhaps from my driver's licenseFurthermore, at the time, I was told but an initiation fee, but never told I would have to pay an annual renewal feeI had previously had a NYSC membership in Manhattan, and at the time, was not subject to an annual fee, just the monthly membership feeI was also not given notice in advance that my renewal was coming up, which is customary with business that structure fees in this wayFor example, many business including [redacted] (car insurance), [redacted] n (dog insurance), NY Times subscription, AAA all tell customers their services are about to renewThe company debited $from my checking account without my authorizationIf I had been notified, I could have also alerted NYSC that I would be moving out of state in December The club requires day cancellation notice so I thought I had another month at minimum before I would need to cancelI tried contacting NYSC about this, telling the manager there Josh M [redacted] that I was happy to continue to pay the monthly fee until the move or my cancellation went into effect, whichever came firstHe said there was nothing he could do about it, that I was obligated to pay an annual fee for services that I am not going to have access to in Los AngelesFurthermore, the club is never remiss to send an email or notify me when it is trying to sell me another service, but could not notify me in this instanceAdditionally, I was told earlier this year that I could NOT put my membership on hold as I was about to have a c-section -- even with a doctor's note that I could not exercise for at least one month after giving birth to my daughterInstead, the club continued to charge me for services I could not use.I have already initiated a stop payment and investigation through [redacted] , and so far [redacted] has sided with meThey refunded my money, and to my knowledge, fought NYSC about thisBut NYSC continues to harass me about the annual fee and threaten reporting me to a collection agencyThis needs to stopAnd I will say again, I am happy to pay the monthly fee leading up to and through the cancellation periodMy problem is solely with the annual fee Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Simple fact is that the representatives misrepresented the terms and then lied when they claimed that what we were asked to sign did not include cancelation fees No copy of the so called agreement was provided We were told that what we verbally told was in what we were signing The electronic mini tablet also did not give any reasonable notification that the person at the desk was lying about the actual terms This is a bait and switch We were told point blank you can cancel at any time at no cost The business should fire the person that made that statement and take some accountability Let me ask you...if you opened up a bank account and were told that you could close it at any time with no fees, then you close it and are charged a fee after the fact simple because they gave you a tablet to sign that was completely contra to what you were just told This is fraud plain and simple There are hundreds of similar complaints on Revdex.com and yelp on this topic with this business We are not paying the cancelation fee...period In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I was fraudulently charged and never signed up for a membership, find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I apologize for the delayIt appears that the cancellation has been processed and per the agreement terms the cancellation occurs at the end of the current monthThe member is all set
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My account was not credited $increase (there was only one)I was not refunded my dues of June If required, I am willing to provide my credit card statements as a proofI asked to get refund of $- annual maintenance fee because I was not informed properlyIf I knew that my monthly fee would increase by $in advance, I would cancel my membership before my year anniversary and wouldn't pay the annual fee I am not sure what cancellation fee the business waived as a courtesy because according to my agreement, I am not supposed to pay any fee for cancellation if I provide days noticeAs the business mentioned I had a month to month type agreement, not a Commit Membership Type which indeed requires $cancellation fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for the errorThe member had previously submitted chargebacks and was provided months of dues back directly through her bankthe remaining months ($201.85) that billed were refunded today
Timothy enrolled into a Premier Month to Month membership on At no time did the membership have a commitment periodThe cancellation terms of the membership have remained the same since enrollmentAs of 117, [redacted] informed us that he wanted to cancel, which we had processedThe cancellation was effective 4/*/We attempted to bill the $cancellation fee which declinedA $late fee was accrued and since [redacted] did not pay the $balance, the balance has since gone to collectionsThis balance is valid and would not be waived
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since the employee at the desk who processed my cancellation advised me I would not have to pay the annual membership verbally and I was cancelling due to financial hardship (I don't have the money) they would at least waive the as good customer service I have never experienced such poor customer service in my life The contract does read as they state but due to me being misinformed by one of their own employees they should at least take some responsibility In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) I NEVER met with Kira S [redacted] to review my requestThis is simply NOT TRUE.2) NO ONE informed me about a day cancellation notice, either verbally or by written noticeI did not sign any contract confirming that I knew about this cancellation policy.3) NYSC has no record of my cancellation because the person I spoke with on the phone about my desire to join for months only, DID NOT mention itI was not informed that I had to explicitly cancel my membership.4) NYSC: Why would I have proof of prior request to cancel when your representatives DID NOT TELL me I had to cancel days in advance??? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have attempted to reach the member by phone and email to discuss the situationChristopher enrolled into a Premier membership at the [redacted] clubChristopher began to use the [redacted] club in September of There is no record that Christopher requested to change his home club Changing a home club requires the member to request and discuss new membership optionsWhen you change the home club, you also have to change the membership to a currently offered membership at the new home clubSince Christopher have a single club access membership to [redacted] ***, he would be charged a usage fee each time he visits another clubHe was not charges usage fees from September of to January of 2017, since the [redacted] has been under renovationsWe provided all [redacted] members the ability to use other clubs due to the renovationsThe renovations ended which means the ability to use the other clubs endedThis is the reason Christopher was charged usage fees in FebruaryChristopher will need to change his membership if he would like access to another club without being charged a usage fee
Good Day,I apologize for any inconvenienceNo refund is due at this timeIf the member wishes to cancel the account, it can be canceled with no further billingThank you
Unfortunately we have no record that the member requested to cancel the membershipThe member also cannot provide documentation that the cancellation should have been processedAs stated in the membership contract, the member agreed that all fees will be charged to the credit card on file with the club and the authorization to charge the member remains in effect until a cancellation request is providedWe cancel all memberships that have a balance of three months duesThe member became past due for December, January and February therefore the membership was cancelledWe base the billing of the membership on the fact that the member has access to the clubWe cannot base the billing from use of the clubWe understand the situation that the member has presented which we have no record ofAs a courtesy we can waive one months dues and all late fees from the balance with a total balance of $instead of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] NYSC is in breach of their own contract The larger problem --- beyond the signature, which is questionable -- is that in NYSC's own contract, there's a stipulation called "additional rights to cancellation." In it, it states that a member may cancel if they "move residence more than miles from any health club operations by us/NYSC offering the same, or similar services." It's about three-quarters of the way down on the first page of the contractI disclosed over and over again to the club and the manager that my husband and I were moving to Los Angeles, that it all transpired quickly (I was notified by my workplace just a couple of weeks before NYSC's automatic renewal), but NYSC refused to release me from my contractI shared the lease contract as proof of our residence here, which took effect December *, Furthermore, I have said I am happy to pay whatever prorated balance I have up to the point my cancellation took effectMy problem is with an automatic renewal for services I cannot use - as there are no NYSC in Los Angeles In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes the company did give me a refund but not for the whole bill that was charged in error on their partThey only gave me back $I am not satisfied by this resultWhen a company admits they are at fault and takes money that is not theirs I expect a FULL refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Day,I apologize for any inconvenienceIn order to refund to the past months billed I will need you to submit a cancel confirmation dated before May **, Without a cancel confirmation we can not refund for the charges.Thank you
We have advised several times that there is no refund warrantedThere is no record that shows, the membership should have been changed and due to an error on our part it was not processedEither the member changed his mind about changing the membership or the billing information did not workAs explained prior, there was no payment for the new annual fee, the member updated the billing to pay the $balance and paid this rate each monthWe cannot refund any charges due to the member's attempt to change the membershipWe have exhausted our stance in the matterUnless new information is provided, there is no need for further response
[redacted] had two active accounts billed each $and $per monthThe Premier membership billing $per month was single club access causing usage fees when [redacted] entered other clubsWe have reached out to [redacted] and resolved this issueThe Premier membership has been cancelled and [redacted] was refunded $ [redacted] now only has one active Passport membership
We have reached out to the member directly to resolve this billing matterPlease see below and attached the breakdown of the chargesAnnual fee $billing, we were unable to collect and when you provided a new card ending [redacted] we were able to process $which included a $late fee on Annual fee $(Aaron) we were unable to collect and when you provided a new card ending [redacted] we were able to process $which included a $late fee on totaling $including a late fee to the card ending ***totaling $to the card ending ***On we billed you $to the card ending [redacted] two timeswe provided you with three refundsFirst refund of $for three $late feesSecond refund of $for your Annual feeThird refund of $for Aaron’s Annual feebilled May dues $which was taken out of your $pre-payment bringing it down to $There was a balance on Aaron’s account from enrollment on for the Annual fee totaling $which was taken out from your $pre-payment bringing it down to $ Therefore you are due a refund of $and $for the duplicate chargeA refund for these amounts have been processed today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: / [redacted] Style Definitions */ I have been a New York Sports Club member since September **, I have paid the same non-refundable rate lock/maintenance fee of every year This fee is taken as an EFT charge from my checking account in the beginning of the yearNew York Sports Club has stated to you that the rate lock maintenance fee was only for the time of enrollment, however, as per the agreement signed it clearly states that a fee of will be charged YEARLY to lock in the membership rate.In addition, if by chance I am misunderstanding the language in agreement set forth on September **, New York Sports Club failed to notify me of such an increase It is my right to be notified in writing of any changes to my accountI should have been given ample time to decide if I wished to cancel this agreement since they require days written notice for cancelation Another issue that I have is it that I do not see anywhere in the contract language that states that the rate-lock guarantee/maintenance fee is subject to change or increase The section of the membership agreement pertaining to the rate-lock fee reads as follows Monthly Billing of Dues [redacted] [redacted] [redacted] Although, New York Sports Club has issued a refund for the additional funds charged to my account I do not feel that this situation has been resolved since they stated that the refund was a courtesyIt is my belief that the increase has breached the agreementIf New York Sports Club intends on increasing this rate lock/maintenance fee in I want to know so that I can cancel my membership in December of Who wants to be associated with a company who does not bind to an agreement they created Sincerely, [redacted]
The member had disputed the $Annual fee charge with his billing institutionThe dispute was settled in the member's favor which means that he received the money backWe will not contest the Annual fee any furtherWe consider this matter settled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I started attending NYSC for gym services a year agoI do not recall actually signing any document, and counter NYSC's previous claim that I did, if you take a close look at the signature they have on hand, it appears to have been photoshopped or copied/pasted onto the document, perhaps from my driver's licenseFurthermore, at the time, I was told but an initiation fee, but never told I would have to pay an annual renewal feeI had previously had a NYSC membership in Manhattan, and at the time, was not subject to an annual fee, just the monthly membership feeI was also not given notice in advance that my renewal was coming up, which is customary with business that structure fees in this wayFor example, many business including [redacted] (car insurance), [redacted] n (dog insurance), NY Times subscription, AAA all tell customers their services are about to renewThe company debited $from my checking account without my authorizationIf I had been notified, I could have also alerted NYSC that I would be moving out of state in December The club requires day cancellation notice so I thought I had another month at minimum before I would need to cancelI tried contacting NYSC about this, telling the manager there Josh M [redacted] that I was happy to continue to pay the monthly fee until the move or my cancellation went into effect, whichever came firstHe said there was nothing he could do about it, that I was obligated to pay an annual fee for services that I am not going to have access to in Los AngelesFurthermore, the club is never remiss to send an email or notify me when it is trying to sell me another service, but could not notify me in this instanceAdditionally, I was told earlier this year that I could NOT put my membership on hold as I was about to have a c-section -- even with a doctor's note that I could not exercise for at least one month after giving birth to my daughterInstead, the club continued to charge me for services I could not use.I have already initiated a stop payment and investigation through [redacted] , and so far [redacted] has sided with meThey refunded my money, and to my knowledge, fought NYSC about thisBut NYSC continues to harass me about the annual fee and threaten reporting me to a collection agencyThis needs to stopAnd I will say again, I am happy to pay the monthly fee leading up to and through the cancellation periodMy problem is solely with the annual fee Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Simple fact is that the representatives misrepresented the terms and then lied when they claimed that what we were asked to sign did not include cancelation fees No copy of the so called agreement was provided We were told that what we verbally told was in what we were signing The electronic mini tablet also did not give any reasonable notification that the person at the desk was lying about the actual terms This is a bait and switch We were told point blank you can cancel at any time at no cost The business should fire the person that made that statement and take some accountability Let me ask you...if you opened up a bank account and were told that you could close it at any time with no fees, then you close it and are charged a fee after the fact simple because they gave you a tablet to sign that was completely contra to what you were just told This is fraud plain and simple There are hundreds of similar complaints on Revdex.com and yelp on this topic with this business We are not paying the cancelation fee...period In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I was fraudulently charged and never signed up for a membership, find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I apologize for the delayIt appears that the cancellation has been processed and per the agreement terms the cancellation occurs at the end of the current monthThe member is all set
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My account was not credited $increase (there was only one)I was not refunded my dues of June If required, I am willing to provide my credit card statements as a proofI asked to get refund of $- annual maintenance fee because I was not informed properlyIf I knew that my monthly fee would increase by $in advance, I would cancel my membership before my year anniversary and wouldn't pay the annual fee I am not sure what cancellation fee the business waived as a courtesy because according to my agreement, I am not supposed to pay any fee for cancellation if I provide days noticeAs the business mentioned I had a month to month type agreement, not a Commit Membership Type which indeed requires $cancellation fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for the errorThe member had previously submitted chargebacks and was provided months of dues back directly through her bankthe remaining months ($201.85) that billed were refunded today
Timothy enrolled into a Premier Month to Month membership on At no time did the membership have a commitment periodThe cancellation terms of the membership have remained the same since enrollmentAs of 117, [redacted] informed us that he wanted to cancel, which we had processedThe cancellation was effective 4/*/We attempted to bill the $cancellation fee which declinedA $late fee was accrued and since [redacted] did not pay the $balance, the balance has since gone to collectionsThis balance is valid and would not be waived
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since the employee at the desk who processed my cancellation advised me I would not have to pay the annual membership verbally and I was cancelling due to financial hardship (I don't have the money) they would at least waive the as good customer service I have never experienced such poor customer service in my life The contract does read as they state but due to me being misinformed by one of their own employees they should at least take some responsibility In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) I NEVER met with Kira S [redacted] to review my requestThis is simply NOT TRUE.2) NO ONE informed me about a day cancellation notice, either verbally or by written noticeI did not sign any contract confirming that I knew about this cancellation policy.3) NYSC has no record of my cancellation because the person I spoke with on the phone about my desire to join for months only, DID NOT mention itI was not informed that I had to explicitly cancel my membership.4) NYSC: Why would I have proof of prior request to cancel when your representatives DID NOT TELL me I had to cancel days in advance??? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have attempted to reach the member by phone and email to discuss the situationChristopher enrolled into a Premier membership at the [redacted] clubChristopher began to use the [redacted] club in September of There is no record that Christopher requested to change his home club Changing a home club requires the member to request and discuss new membership optionsWhen you change the home club, you also have to change the membership to a currently offered membership at the new home clubSince Christopher have a single club access membership to [redacted] ***, he would be charged a usage fee each time he visits another clubHe was not charges usage fees from September of to January of 2017, since the [redacted] has been under renovationsWe provided all [redacted] members the ability to use other clubs due to the renovationsThe renovations ended which means the ability to use the other clubs endedThis is the reason Christopher was charged usage fees in FebruaryChristopher will need to change his membership if he would like access to another club without being charged a usage fee
Good Day,I apologize for any inconvenienceNo refund is due at this timeIf the member wishes to cancel the account, it can be canceled with no further billingThank you
Unfortunately we have no record that the member requested to cancel the membershipThe member also cannot provide documentation that the cancellation should have been processedAs stated in the membership contract, the member agreed that all fees will be charged to the credit card on file with the club and the authorization to charge the member remains in effect until a cancellation request is providedWe cancel all memberships that have a balance of three months duesThe member became past due for December, January and February therefore the membership was cancelledWe base the billing of the membership on the fact that the member has access to the clubWe cannot base the billing from use of the clubWe understand the situation that the member has presented which we have no record ofAs a courtesy we can waive one months dues and all late fees from the balance with a total balance of $instead of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] NYSC is in breach of their own contract The larger problem --- beyond the signature, which is questionable -- is that in NYSC's own contract, there's a stipulation called "additional rights to cancellation." In it, it states that a member may cancel if they "move residence more than miles from any health club operations by us/NYSC offering the same, or similar services." It's about three-quarters of the way down on the first page of the contractI disclosed over and over again to the club and the manager that my husband and I were moving to Los Angeles, that it all transpired quickly (I was notified by my workplace just a couple of weeks before NYSC's automatic renewal), but NYSC refused to release me from my contractI shared the lease contract as proof of our residence here, which took effect December *, Furthermore, I have said I am happy to pay whatever prorated balance I have up to the point my cancellation took effectMy problem is with an automatic renewal for services I cannot use - as there are no NYSC in Los Angeles In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes the company did give me a refund but not for the whole bill that was charged in error on their partThey only gave me back $I am not satisfied by this resultWhen a company admits they are at fault and takes money that is not theirs I expect a FULL refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Day,I apologize for any inconvenienceIn order to refund to the past months billed I will need you to submit a cancel confirmation dated before May **, Without a cancel confirmation we can not refund for the charges.Thank you
We have advised several times that there is no refund warrantedThere is no record that shows, the membership should have been changed and due to an error on our part it was not processedEither the member changed his mind about changing the membership or the billing information did not workAs explained prior, there was no payment for the new annual fee, the member updated the billing to pay the $balance and paid this rate each monthWe cannot refund any charges due to the member's attempt to change the membershipWe have exhausted our stance in the matterUnless new information is provided, there is no need for further response