Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The funds are not in my account as of yetDue to my history with NYSC I reject this resolution pending the deposit of the refund into my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have reached out to [redacted] directly in attempt to resolve the matterWe have record that [redacted] requested to cancel her membership on [redacted] would be responsible for paying all cost of the membership until the effective cancel date of We attempted to bill [redacted] the February dues on and the March prorate on [redacted] can not provide any record that she requested to cancel previouslyTherefore the entire balance of $is validWe did however offer to accept a payment of $to settle the matter but [redacted] is still unwilling to pay any balanceUnfortunately we could not accept any less amount then $to close the balance
Good Day,I apologize for any inconvenienceThe account came off of freeze in Feb meaning the member was responsible to pay full dues starting MarchIf the member can provide a confirmation detailing that the account should not have come off of freeze we can request a refundThe account is currently on freeze for yearNo refund is due at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I officially reject the response from the business but I will pay the $due to concerns about their dishonest practices impacting my credit history or reputation in a similar fashion to their own terrible reputation both with the Revdex.com, on ***, and a number of other reviews I will be filing a formal complaint with Consumer Affairs about the practices of New York Sports Clubs regarding this issue and apparently the issue of a number of other consumers.As I have not been able to reach member services on my own in the past, if the company could contact me for payment information, it would be greatly appreciated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Jacob had began to contact us on regarding cancellationWe had made many attempts to assist Jacob with cancelling but explained that he needed to pay the balance on the accountJacob never paid the balance and the cancellation was never processed until February when he was three months past dueAny time a member is three months past due we cancel the membershipsJacob owes a balance of $If Jacob would have paid the December balance and cancelled the membership on 1216, there still would have been a day notice according to the cancellation termsWe are willing to waive the February balance and any late feesThis would bring the balance to $This would be the best we could do to assist the member in resolving the debtWe would not waive any further of the amount due
We apologize for any miscommunicationWe do not provide the cost to change/enroll to a new membership in your membership agreementChanging your membership is the same as enrolling into a new membershipIf you are a current member and you wish to change your membership, we would not charge a cancellation fee but we would charge a enrollment fee and annual feeThe cost to change your membership is determined by the current rates and promotions.Your Premier membership was cancelled on and a full refund was processed
We have spoken directly with the memberWe agreed to credit $toward the balance and there is now only a $balance on the accountThe member will be calling to make a payment for the $balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have NEVER stepped foot into this facility to provide ANY informationThis is Fraudulent, which is why THEY cancelled the membership ON THEIR OWN IN MAY while I only got the collections call in AUGUST I've immediately called the gym, who has no idea who I am because I've never been in the gymI've never even received a single piece of mail from this placei also have recorded conversations with Patrick Hagerdy, who supposedly SIGNED ME UP IN PERSON, and he states he did not do this and HIS LOGIN was used by someone else at the gym to sign up my information because he does not deal with sign-upsHe further stated that he sees a fake credit card was used to create my account (i've never actually been charged so im NOT asking for a refund) and that he would remove the charges from collections and call me backHe never called back and I called back myself and spoke with Laurence S [redacted] , who explained to me that Patrick is "miraculously" no longer working with NYSC (!!!) and that he sees this account is NOT REAL becauseI've never been thereHe then emailed me confirmation of removing me from collections(this conversation is also recorded)what I WANT is to protect OTHERS from this fraudulent activity and DEMAND that they clear my issues with collections immediately In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I sincerely apologize for any frustration regarding resolving this matterTo clarify, members are contacted by email from the first month of defaulted paymentThe email we had on file was a hotmail and not the gmail enclosed in this complaintMembers are provided a notice that payment was not received, a second email- that we require payment and finally an email that the membership will be cancelled if the balance is rectifiedAfter cancellation we wait another 30-days to allow members to resolve their balance directly with our organization prior to providing their data to collections agenciesOur records indicate that the issue has been resolved and no further money is owed at this time
Good Day,I apologize for any inconvenienceWe have corrected the billing issueThe member is no longer being double billedThe account is still active at this timeIf the member would like to cancel I can cancel the account with no further billingNo other compensation is warranted.Thank you
We have no record that Stephen requested to cancel his membership in MayWe do have record that on 717, Stephen called the club and spoke to General Manager Andrew, who explained that Stephen would have to cancel in person at the club or send a letter by certified mailStephen is refusing to come in person or send a letter to cancelWe also explained that there is a balance for the June and July invoices and Stephen is refusing to pay for themThe balance on the account is valid and we will not process a cancellation until Stephen goes in person to the club or sends a written requestAt this time the balance is not in collectionsIf there continues to be a balance for a third month, we will cancel the membership for non-paymentAny balance left on the account may to go collections
We sincerely apologize for the overchargeThis was a club errorUntil Oleksandra updates her card information, your billing information is on the account, but in a invalid stateDue to a club error, your billing information was charged in error again We have taken additional measures to make sure this does not happen again, and again, we apologize for any inconvenience
We apologize for any inconvenienceWe have no documentation that shows the member requested to downgrade the membershipThe member has a signed agreement for the Passport membership and this is the only agreement on fileIf a downgrade was completed, the member would have paid a fee to downgrade, there would be a new signed agreement, there would be notations in the account and we have no informationThe member called Member Services on regarding his online account information so he could update his billing and never mentioned the change in membershipOn the member updated the billing information and paid the monthly dues of $The member contacted Member Services on stating that in August there was a request to downgrade the membershipWe advised the member that we had no record of this requestThe member requested to cancel and we advised we would waive the day notice and cancel effective with no further billing, which we haveThe member proceeding to contact the club the same day and spoke to the Fitness Manager William P [redacted] who advised the same informationSince there is no documentation of the member's request and there was no membership change attempted or completed, there is no refund warranted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] 's membership requires a days notice and a $cancel feeWe received [redacted] 's request to cancel on The membership will cancel effective We have no record of a prior request to cancelWe have reached out to [redacted] and if she provides valid proof that she moved more than miles away from any TSI clubs, we can waive the $cancel feeWe could not provide a refund of the prorate for August
The member was contractually obligated to pay for the months that the member remained a member of the clubThe member had an active membership until therefore all charges until this date are validWe do not base the billing of our memberships on the usage of the clubThis means that even if the member is not using the club, the member is still contractually obligated to pay the monthly rate until the member requests to cancelThe member is provided access to the club until cancellation and it is up to the member whether they chose to take advantage of the availability The agreement for the membership does not expire and is in effect until the membership is cancelledThe agreement states that the membership will continue outside of the month commitment period until the member provides a day notice request to cancel We can understand that the member was unaware that the billing information was expired which is the reason we sent emails and called the member notifying the member of the balanceThe member is responsible for providing updated billing informationWe would not send a letter to the member regarding the balance on the accountThe member had spoken to billing representatives and was advised of the balance but chose to not update the informationWe can understand if the member did not feel comfortable providing billing information over the phone, which is the reason the member was directed to contact the manager of the club We can see that the member has not used the club since but again the member is responsible to pay for the active membership until the cancellation is effectiveIt is also correct that the member would not be able to access the club while there is a balance on the accountIf the member went into the club in February, the member would have been advised of this informationIf the member updated the billing information and paid the balance at the club, the member would have been able to access the club We have offered to waive the three $late fees as a courtesy which we haveThe member currently owes a balance of $which includes the $monthly dues for each February and March and a $prorate for April since cancelled effective The member will receive phone calls from our billing department to the phone number provided by the member until the balance is paid
Revdex.com: NYSC corporate office has since contacted me in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We have spoken to [redacted] and have come to a resolutionWe have processed an immediate cancellation for her membershipWe will provide a refund for the June billing of $pending the dispute that [redacted] made with her billing institution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It's all well and good for NYSC to say that these fees (annual fee and cancellation term/fees) are part of all memberships, but perhaps it would be a good idea to tell this to potential/new membersMy complaint from the beginning is that NYSC has not been upfront about these fees or additional ad hoc chargesIt is poor business practice to try to hide these things from membersI know I am not the first to have these kinds of issues, as NYSC already has failing scores from the Revdex.comIf a bit of understanding and honesty (as well as a semblance of customer service) had been shown to me since the beginning of this ordeal, things could have turned out very differently in my dealings with NYSCA refund would have been a gesture that would have allowed us to part ways amicably, or perhaps I would have stayed on as a member if I had felt that my concerns had been listened toBut since NYSC has refused to even consider any sort of partial refund, NYSC is losing yet another member, and I will not be shy about voicing my opinions of NYSC to those around me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The funds are not in my account as of yetDue to my history with NYSC I reject this resolution pending the deposit of the refund into my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have reached out to [redacted] directly in attempt to resolve the matterWe have record that [redacted] requested to cancel her membership on [redacted] would be responsible for paying all cost of the membership until the effective cancel date of We attempted to bill [redacted] the February dues on and the March prorate on [redacted] can not provide any record that she requested to cancel previouslyTherefore the entire balance of $is validWe did however offer to accept a payment of $to settle the matter but [redacted] is still unwilling to pay any balanceUnfortunately we could not accept any less amount then $to close the balance
Good Day,I apologize for any inconvenienceThe account came off of freeze in Feb meaning the member was responsible to pay full dues starting MarchIf the member can provide a confirmation detailing that the account should not have come off of freeze we can request a refundThe account is currently on freeze for yearNo refund is due at this timeThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I officially reject the response from the business but I will pay the $due to concerns about their dishonest practices impacting my credit history or reputation in a similar fashion to their own terrible reputation both with the Revdex.com, on ***, and a number of other reviews I will be filing a formal complaint with Consumer Affairs about the practices of New York Sports Clubs regarding this issue and apparently the issue of a number of other consumers.As I have not been able to reach member services on my own in the past, if the company could contact me for payment information, it would be greatly appreciated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Jacob had began to contact us on regarding cancellationWe had made many attempts to assist Jacob with cancelling but explained that he needed to pay the balance on the accountJacob never paid the balance and the cancellation was never processed until February when he was three months past dueAny time a member is three months past due we cancel the membershipsJacob owes a balance of $If Jacob would have paid the December balance and cancelled the membership on 1216, there still would have been a day notice according to the cancellation termsWe are willing to waive the February balance and any late feesThis would bring the balance to $This would be the best we could do to assist the member in resolving the debtWe would not waive any further of the amount due
We apologize for any miscommunicationWe do not provide the cost to change/enroll to a new membership in your membership agreementChanging your membership is the same as enrolling into a new membershipIf you are a current member and you wish to change your membership, we would not charge a cancellation fee but we would charge a enrollment fee and annual feeThe cost to change your membership is determined by the current rates and promotions.Your Premier membership was cancelled on and a full refund was processed
We have spoken directly with the memberWe agreed to credit $toward the balance and there is now only a $balance on the accountThe member will be calling to make a payment for the $balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have NEVER stepped foot into this facility to provide ANY informationThis is Fraudulent, which is why THEY cancelled the membership ON THEIR OWN IN MAY while I only got the collections call in AUGUST I've immediately called the gym, who has no idea who I am because I've never been in the gymI've never even received a single piece of mail from this placei also have recorded conversations with Patrick Hagerdy, who supposedly SIGNED ME UP IN PERSON, and he states he did not do this and HIS LOGIN was used by someone else at the gym to sign up my information because he does not deal with sign-upsHe further stated that he sees a fake credit card was used to create my account (i've never actually been charged so im NOT asking for a refund) and that he would remove the charges from collections and call me backHe never called back and I called back myself and spoke with Laurence S [redacted] , who explained to me that Patrick is "miraculously" no longer working with NYSC (!!!) and that he sees this account is NOT REAL becauseI've never been thereHe then emailed me confirmation of removing me from collections(this conversation is also recorded)what I WANT is to protect OTHERS from this fraudulent activity and DEMAND that they clear my issues with collections immediately In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I sincerely apologize for any frustration regarding resolving this matterTo clarify, members are contacted by email from the first month of defaulted paymentThe email we had on file was a hotmail and not the gmail enclosed in this complaintMembers are provided a notice that payment was not received, a second email- that we require payment and finally an email that the membership will be cancelled if the balance is rectifiedAfter cancellation we wait another 30-days to allow members to resolve their balance directly with our organization prior to providing their data to collections agenciesOur records indicate that the issue has been resolved and no further money is owed at this time
Good Day,I apologize for any inconvenienceWe have corrected the billing issueThe member is no longer being double billedThe account is still active at this timeIf the member would like to cancel I can cancel the account with no further billingNo other compensation is warranted.Thank you
We have no record that Stephen requested to cancel his membership in MayWe do have record that on 717, Stephen called the club and spoke to General Manager Andrew, who explained that Stephen would have to cancel in person at the club or send a letter by certified mailStephen is refusing to come in person or send a letter to cancelWe also explained that there is a balance for the June and July invoices and Stephen is refusing to pay for themThe balance on the account is valid and we will not process a cancellation until Stephen goes in person to the club or sends a written requestAt this time the balance is not in collectionsIf there continues to be a balance for a third month, we will cancel the membership for non-paymentAny balance left on the account may to go collections
We sincerely apologize for the overchargeThis was a club errorUntil Oleksandra updates her card information, your billing information is on the account, but in a invalid stateDue to a club error, your billing information was charged in error again We have taken additional measures to make sure this does not happen again, and again, we apologize for any inconvenience
We apologize for any inconvenienceWe have no documentation that shows the member requested to downgrade the membershipThe member has a signed agreement for the Passport membership and this is the only agreement on fileIf a downgrade was completed, the member would have paid a fee to downgrade, there would be a new signed agreement, there would be notations in the account and we have no informationThe member called Member Services on regarding his online account information so he could update his billing and never mentioned the change in membershipOn the member updated the billing information and paid the monthly dues of $The member contacted Member Services on stating that in August there was a request to downgrade the membershipWe advised the member that we had no record of this requestThe member requested to cancel and we advised we would waive the day notice and cancel effective with no further billing, which we haveThe member proceeding to contact the club the same day and spoke to the Fitness Manager William P [redacted] who advised the same informationSince there is no documentation of the member's request and there was no membership change attempted or completed, there is no refund warranted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] 's membership requires a days notice and a $cancel feeWe received [redacted] 's request to cancel on The membership will cancel effective We have no record of a prior request to cancelWe have reached out to [redacted] and if she provides valid proof that she moved more than miles away from any TSI clubs, we can waive the $cancel feeWe could not provide a refund of the prorate for August
The member was contractually obligated to pay for the months that the member remained a member of the clubThe member had an active membership until therefore all charges until this date are validWe do not base the billing of our memberships on the usage of the clubThis means that even if the member is not using the club, the member is still contractually obligated to pay the monthly rate until the member requests to cancelThe member is provided access to the club until cancellation and it is up to the member whether they chose to take advantage of the availability The agreement for the membership does not expire and is in effect until the membership is cancelledThe agreement states that the membership will continue outside of the month commitment period until the member provides a day notice request to cancel We can understand that the member was unaware that the billing information was expired which is the reason we sent emails and called the member notifying the member of the balanceThe member is responsible for providing updated billing informationWe would not send a letter to the member regarding the balance on the accountThe member had spoken to billing representatives and was advised of the balance but chose to not update the informationWe can understand if the member did not feel comfortable providing billing information over the phone, which is the reason the member was directed to contact the manager of the club We can see that the member has not used the club since but again the member is responsible to pay for the active membership until the cancellation is effectiveIt is also correct that the member would not be able to access the club while there is a balance on the accountIf the member went into the club in February, the member would have been advised of this informationIf the member updated the billing information and paid the balance at the club, the member would have been able to access the club We have offered to waive the three $late fees as a courtesy which we haveThe member currently owes a balance of $which includes the $monthly dues for each February and March and a $prorate for April since cancelled effective The member will receive phone calls from our billing department to the phone number provided by the member until the balance is paid
Revdex.com: NYSC corporate office has since contacted me in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We have spoken to [redacted] and have come to a resolutionWe have processed an immediate cancellation for her membershipWe will provide a refund for the June billing of $pending the dispute that [redacted] made with her billing institution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It's all well and good for NYSC to say that these fees (annual fee and cancellation term/fees) are part of all memberships, but perhaps it would be a good idea to tell this to potential/new membersMy complaint from the beginning is that NYSC has not been upfront about these fees or additional ad hoc chargesIt is poor business practice to try to hide these things from membersI know I am not the first to have these kinds of issues, as NYSC already has failing scores from the Revdex.comIf a bit of understanding and honesty (as well as a semblance of customer service) had been shown to me since the beginning of this ordeal, things could have turned out very differently in my dealings with NYSCA refund would have been a gesture that would have allowed us to part ways amicably, or perhaps I would have stayed on as a member if I had felt that my concerns had been listened toBut since NYSC has refused to even consider any sort of partial refund, NYSC is losing yet another member, and I will not be shy about voicing my opinions of NYSC to those around me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]