Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I have called WSC numerous times about these charges, why has no one been able to explain them before?1) We are OK on the $on charge.2) I absolutely did not make this charge: On the member was charged a $usage fee for using the [redacted] club.3) When I put the cancelation request in, I asked if there would be any more fees and he said only the monthly fees would come out for the membership $and locker $for the last monthsAre you really going to charge me a yearly fee when I am canceling? I was told there would be no charges – i.ecancel fee, toolooking at the contract it is up to your discretion to charge this fee because I fall in the category that I am moving home to Montana where there are no clubs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Day,I apologize for any inconvenienceWe have no record of a refund being submitted or processedIf the member sends the refund confirmation or the email we can request a refund for the requested charge.Thank you
[redacted] enrolled into a Personal Training membership on There is a month commitment period [redacted] requested to cancel on There is a day notice of cancellation, therefore the effective date for cancellation was [redacted] paid $for four sessions on [redacted] was also charged a $early termination fee for cancelling within the commitment periodWe reviewed this matter and as a goodwill gesture, we provided a refund for the $cancel feeAll terms are valid and we would not provide any further refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My verbal notification in timely manner was not verified and the only reason it is first documented as feb * is bc it became apparent that nysc front desk personnel had not done their job and I was receiving an email of my cc to be charged the annual feeI REJECT this as acceptable and gave referred this matter to my personal attorney Obviously the nysc staff agree they are at fault or would not be offering to settle at my expense .I have lost all faith in them, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenienceOur club policy for guest privileges has changedOur members with guest privileges are able to bring one guest per visit but it must be a first time guest onlyWe no longer allow repeat guestsUnfortunately we cannot grandfather any members into repeat guest privileges since the club policy has changed not the member's benefitsWe have contacted the member directly to offer a resolutionIf the member decides he wants to cancel, we will waive the cancellation fee as a courtesy but we could not provide a refund
We apologize for any inconvenienceWe have no record that the member ever requested to cancel the membershipThe membership is past due for October, November and December therefore cancelled due to non-payment effective The member last used the membership on and has been a member since As a courtesy we will waive the $in collectionsWe are unable to process any refund since there is no record of the member requesting to cancelIf the member can provide documentation we can certainly review it for a refundSuch as cancel confirmation/receipt or a certified mail receipt
As stateed prior, there is no language in [redacted] ’s Membership Agreement that prevents TSI from increasing its price in connection with his membershipWe increased many members rates and we did not provide all members with creditsThe club manager felt that in this particular case, they would provide a credit as a goodwill gestureThe cancel terms of the membership are validWe have provided the same information several timesThere is no need for further response regarding this matterThe debt in collections is valid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Your definition of active membership is ambiguous and unclearThis is a poor business practice to charge annual fees for services that will not be usedThe cancellation defines the membership as inactiveYour terms are misleading and unfair to consumers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenience [redacted] has enrolled into a Personal Training membership on The agreement for the membership is with Town Sports International not the specific trainerWe received the member's request to cancel the PT membership on There is a day notice therefore the membership is set to cancel effective The member was last billed on for $for four sessionsOne session was used on 616, and with trainer Carlos C***The final payment will be billed on for $for one sessionThis session will not be available to schedule until Personal Trainer Kristeana G [redacted] reached out to the member on explaining the cancel terms and advised the member when ready to let her know when the session should be scheduledThe member has from to to use the final sessionThe final session is valid due to the terms of the membership agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] There is NO language in your " contract/month to month agreement " that allows you to RAISE THE COST, the printed rate of $STANDS as I was told by all Town Sports International LLC staff the terms of the document I signed are valid for the " contract " and "month to month agreement " all terms remain the same, you said it yourself, you want a cancel fee and late charge, All I know is that the document you had me sign states premier membership $19.95, again you have FAILED to cite the language in this document that states you can raise the costIf there is no language that states you can't raise the rates, like you said, I STAND by the PRINTED rate of $so you are wrongThe printed rate is clear, you can object all you want, but your wrong, the printed cost is a "TERM " in the " contract/month to month agreement " and you said all terms remain the same, even the " cancel fee "We can keep going back and forth, but you cannot hold to the terms of the above document when you don't abide by the termsYou sent a clever response that there is no language in the document above that states you can't raise rates, but there is, by printing a monthly rate on the document you set a price, if you could raise rates, it would have had a clause that would allow for rate increases periodically, there is NONE in this documentSo we can go round and round, but I feel you have no recourse in this matter and certainly my complaint would withstand any court action, in my opinion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Again, please refer back to the part where I was lied to about what I was signing and was not provided a copy of my "contract"It clearly states you can cancel within days of signingWhy wouldn't I cancel immediately had I actually seen the contract and it's conditions considering I already had a plane ticket, apartment and job across the country for the following month? Better yet, why would I have ever signed if I had been told all of the conditions and seen what I was signing ahead of time? I will not continue to be scammed by your companyEverything about the way [redacted] and [redacted] went about the "contract" from initiation to cancelling and for a month after was dishonest and terrible treatment of a paying customerContinuing to withhold their actions is validating what they did and allowing them the opportunity to do so to othersEven the so called customer service email I was provided NEVER RESPONDEDYour customers deserve better In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenienceShawn enrolled on with a Premier membershipThe membership cancellation terms are as states: Your cancellation will be effective on the first day of the next billing cycle and you will continue to have services provided under this agreement until the end of the billing cycle in which notice is givenYou understand that if you cancel your membership, you will be charged a cancellation fee of $29.95"Our billing cycle begins on the first of every monthThe member placed a request to cancel on 516, therefore the cancellation was effective The member was billed on for $for access for the month of MaySince the Annual fee bills every year on May ***, the member was billed the $Annual fee on The $cancellation fee was billed on All fees are valid and there is no refund warrantedIf the member wanted to avoid the Annual fee, the cancellation would have needed to be requested in April
Town Sports International (TSI) did acquire [redacted] in September [redacted] and all members of [redacted] have an agreementThe agreement between [redacted] and [redacted] had a no commitment term, which means the member can cancel at any time and does not have to maintain the membership for a minimum durationHer membership bills on the [redacted] of each month and requires a day noticeThis agreement has been attachedThe $annual locker room fee noted is actually a semiannual maintenance fee, billed in $incrementsAt acquisition the information provided to us did not indicate she could use an [redacted] clubShe was then billed usage fees for the locations that were not part of her agreement termsThis information was deemed in error and the $billed for usage were refunded to [redacted] ***TSI did email members advising them of a $increaseOn December ***, we billed [redacted] her final bill, per her agreement which requires a day noticeThe club team provided a goodwill refund of this on December *** At this time, the last billing that has not been refunded from [redacted] ***’s account was her November dues, billed on the [redacted] for $After a full review of the account, no further action is required by TSI
We have record that [redacted] enrolled into a membership on We did receive his request to cancel on Due to a processing error, the membership was not cancelled at this time [redacted] was charged $to Join, $for September and a $Annual feeWe have processed an immediate cancel and a full refund of $94.98.The cancellation receipt is sent when a member requests to cancel, which is the member's record of the requestThe receipt does state zero since it is not a billingHowever it does state at the bottom of the receipt that the cancel terms will still apply.This matter has been resolved
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The monthly charges on my credit card on file is $21.35. The $53.45 charge identified in the invoice was for a one time fee the manager waived due to the fact I 'took over' another canceled account and would be charged $19.95 plus tax monthly. The explanation did not even mention the monthly fees in [redacted] each for $21.35. The explanation was 'fabricated' to match the overage charges and the $53.45 charges. Why would they be charging me monthly $53.45 when it clearly states on the agreement it is a one time fee. I have visited the NYSC location ONCE since I identified this situation in December 2015 and could not get it resolved with [redacted] *. because I am embarrassed to go there.I have been trying to resolve this Issue for 3 months with no resolution. It has become a part time job. After all of the aggrevation and hastle they expect me to keep with the agreement. They violated it by not making the proper charges to my account. I feel the contract shold be voided and all monies I have paid to them should be refunded. And by all means, I do not expect to have to pay to terminate a contract they clearly did not abide by. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
We have no record that either member requested to cancel in MayIn order to resolve this situation amicably, we cancelled both memberships immediatelyEach member has a $cancellation, but were billed $on 7/*/As a courtesy, we have refunded the $difference for each member Without any record of a prior request to cancel, we would not provide any further refund
We apologize for any inconvenience [redacted] enrolled on and we received the request to cancel on We have cancelled the membership according to the terms of cancellation which require a day notice which makes the cancel effective The member is required to pay the Annual fee of $which billed on The Annual fee is a term of the membership and is non-refundableThe member was charged the final prorated payment of $on and has no further billing for the membership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I have called WSC numerous times about these charges, why has no one been able to explain them before?1) We are OK on the $on charge.2) I absolutely did not make this charge: On the member was charged a $usage fee for using the [redacted] club.3) When I put the cancelation request in, I asked if there would be any more fees and he said only the monthly fees would come out for the membership $and locker $for the last monthsAre you really going to charge me a yearly fee when I am canceling? I was told there would be no charges – i.ecancel fee, toolooking at the contract it is up to your discretion to charge this fee because I fall in the category that I am moving home to Montana where there are no clubs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Day,I apologize for any inconvenienceWe have no record of a refund being submitted or processedIf the member sends the refund confirmation or the email we can request a refund for the requested charge.Thank you
[redacted] enrolled into a Personal Training membership on There is a month commitment period [redacted] requested to cancel on There is a day notice of cancellation, therefore the effective date for cancellation was [redacted] paid $for four sessions on [redacted] was also charged a $early termination fee for cancelling within the commitment periodWe reviewed this matter and as a goodwill gesture, we provided a refund for the $cancel feeAll terms are valid and we would not provide any further refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My verbal notification in timely manner was not verified and the only reason it is first documented as feb * is bc it became apparent that nysc front desk personnel had not done their job and I was receiving an email of my cc to be charged the annual feeI REJECT this as acceptable and gave referred this matter to my personal attorney Obviously the nysc staff agree they are at fault or would not be offering to settle at my expense .I have lost all faith in them, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have reviewed the situation and as a courtesy we have provided a refund of the $149.99 that Papa paid to Central Credit Services.
We apologize for any inconvenienceOur club policy for guest privileges has changedOur members with guest privileges are able to bring one guest per visit but it must be a first time guest onlyWe no longer allow repeat guestsUnfortunately we cannot grandfather any members into repeat guest privileges since the club policy has changed not the member's benefitsWe have contacted the member directly to offer a resolutionIf the member decides he wants to cancel, we will waive the cancellation fee as a courtesy but we could not provide a refund
We apologize for any inconvenienceWe have no record that the member ever requested to cancel the membershipThe membership is past due for October, November and December therefore cancelled due to non-payment effective The member last used the membership on and has been a member since As a courtesy we will waive the $in collectionsWe are unable to process any refund since there is no record of the member requesting to cancelIf the member can provide documentation we can certainly review it for a refundSuch as cancel confirmation/receipt or a certified mail receipt
As stateed prior, there is no language in [redacted] ’s Membership Agreement that prevents TSI from increasing its price in connection with his membershipWe increased many members rates and we did not provide all members with creditsThe club manager felt that in this particular case, they would provide a credit as a goodwill gestureThe cancel terms of the membership are validWe have provided the same information several timesThere is no need for further response regarding this matterThe debt in collections is valid
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Your definition of active membership is ambiguous and unclearThis is a poor business practice to charge annual fees for services that will not be usedThe cancellation defines the membership as inactiveYour terms are misleading and unfair to consumers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenience [redacted] has enrolled into a Personal Training membership on The agreement for the membership is with Town Sports International not the specific trainerWe received the member's request to cancel the PT membership on There is a day notice therefore the membership is set to cancel effective The member was last billed on for $for four sessionsOne session was used on 616, and with trainer Carlos C***The final payment will be billed on for $for one sessionThis session will not be available to schedule until Personal Trainer Kristeana G [redacted] reached out to the member on explaining the cancel terms and advised the member when ready to let her know when the session should be scheduledThe member has from to to use the final sessionThe final session is valid due to the terms of the membership agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] There is NO language in your " contract/month to month agreement " that allows you to RAISE THE COST, the printed rate of $STANDS as I was told by all Town Sports International LLC staff the terms of the document I signed are valid for the " contract " and "month to month agreement " all terms remain the same, you said it yourself, you want a cancel fee and late charge, All I know is that the document you had me sign states premier membership $19.95, again you have FAILED to cite the language in this document that states you can raise the costIf there is no language that states you can't raise the rates, like you said, I STAND by the PRINTED rate of $so you are wrongThe printed rate is clear, you can object all you want, but your wrong, the printed cost is a "TERM " in the " contract/month to month agreement " and you said all terms remain the same, even the " cancel fee "We can keep going back and forth, but you cannot hold to the terms of the above document when you don't abide by the termsYou sent a clever response that there is no language in the document above that states you can't raise rates, but there is, by printing a monthly rate on the document you set a price, if you could raise rates, it would have had a clause that would allow for rate increases periodically, there is NONE in this documentSo we can go round and round, but I feel you have no recourse in this matter and certainly my complaint would withstand any court action, in my opinion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Again, please refer back to the part where I was lied to about what I was signing and was not provided a copy of my "contract"It clearly states you can cancel within days of signingWhy wouldn't I cancel immediately had I actually seen the contract and it's conditions considering I already had a plane ticket, apartment and job across the country for the following month? Better yet, why would I have ever signed if I had been told all of the conditions and seen what I was signing ahead of time? I will not continue to be scammed by your companyEverything about the way [redacted] and [redacted] went about the "contract" from initiation to cancelling and for a month after was dishonest and terrible treatment of a paying customerContinuing to withhold their actions is validating what they did and allowing them the opportunity to do so to othersEven the so called customer service email I was provided NEVER RESPONDEDYour customers deserve better In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenienceShawn enrolled on with a Premier membershipThe membership cancellation terms are as states: Your cancellation will be effective on the first day of the next billing cycle and you will continue to have services provided under this agreement until the end of the billing cycle in which notice is givenYou understand that if you cancel your membership, you will be charged a cancellation fee of $29.95"Our billing cycle begins on the first of every monthThe member placed a request to cancel on 516, therefore the cancellation was effective The member was billed on for $for access for the month of MaySince the Annual fee bills every year on May ***, the member was billed the $Annual fee on The $cancellation fee was billed on All fees are valid and there is no refund warrantedIf the member wanted to avoid the Annual fee, the cancellation would have needed to be requested in April
Town Sports International (TSI) did acquire [redacted] in September [redacted] and all members of [redacted] have an agreementThe agreement between [redacted] and [redacted] had a no commitment term, which means the member can cancel at any time and does not have to maintain the membership for a minimum durationHer membership bills on the [redacted] of each month and requires a day noticeThis agreement has been attachedThe $annual locker room fee noted is actually a semiannual maintenance fee, billed in $incrementsAt acquisition the information provided to us did not indicate she could use an [redacted] clubShe was then billed usage fees for the locations that were not part of her agreement termsThis information was deemed in error and the $billed for usage were refunded to [redacted] ***TSI did email members advising them of a $increaseOn December ***, we billed [redacted] her final bill, per her agreement which requires a day noticeThe club team provided a goodwill refund of this on December *** At this time, the last billing that has not been refunded from [redacted] ***’s account was her November dues, billed on the [redacted] for $After a full review of the account, no further action is required by TSI
We have record that [redacted] enrolled into a membership on We did receive his request to cancel on Due to a processing error, the membership was not cancelled at this time [redacted] was charged $to Join, $for September and a $Annual feeWe have processed an immediate cancel and a full refund of $94.98.The cancellation receipt is sent when a member requests to cancel, which is the member's record of the requestThe receipt does state zero since it is not a billingHowever it does state at the bottom of the receipt that the cancel terms will still apply.This matter has been resolved
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The monthly charges on my credit card on file is $21.35. The $53.45 charge identified in the invoice was for a one time fee the manager waived due to the fact I 'took over' another canceled account and would be charged $19.95 plus tax monthly. The explanation did not even mention the monthly fees in [redacted] each for $21.35. The explanation was 'fabricated' to match the overage charges and the $53.45 charges. Why would they be charging me monthly $53.45 when it clearly states on the agreement it is a one time fee. I have visited the NYSC location ONCE since I identified this situation in December 2015 and could not get it resolved with [redacted] *. because I am embarrassed to go there.I have been trying to resolve this Issue for 3 months with no resolution. It has become a part time job. After all of the aggrevation and hastle they expect me to keep with the agreement. They violated it by not making the proper charges to my account. I feel the contract shold be voided and all monies I have paid to them should be refunded. And by all means, I do not expect to have to pay to terminate a contract they clearly did not abide by. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
We have no record that either member requested to cancel in MayIn order to resolve this situation amicably, we cancelled both memberships immediatelyEach member has a $cancellation, but were billed $on 7/*/As a courtesy, we have refunded the $difference for each member Without any record of a prior request to cancel, we would not provide any further refund
We apologize for any inconvenience [redacted] enrolled on and we received the request to cancel on We have cancelled the membership according to the terms of cancellation which require a day notice which makes the cancel effective The member is required to pay the Annual fee of $which billed on The Annual fee is a term of the membership and is non-refundableThe member was charged the final prorated payment of $on and has no further billing for the membership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We have removed the balance of $from collectionsThis will not affect ***'s creditPlease allow to business days for processing