Asset Recovery Solutions, LLC

Good afternoon, Thank you for providing an opportunity to respond to the above referenced consumer complaint. We believe that this complaint has been directed to the incorrect company. We do not show any record of the consumer in our databaseIn addition, the name of our
company is not ARS, LLC or *** *** ***, as referenced in the complaintLastly, Penn *** is not a client of ours.Please let me know if we can be of any further assistance in resolving the confusion in this matter

Initial Business Response /* (1000, 8, 2015/04/23) */
Good morning,
Thank you for providing an opportunity for us to resolve this matter
At the request of the consumer, we have deleted his number from our database
Please let me know if I can be of any additional assistance in resolving
this matter
Thank you

Good afternoon,
Thank you for the opportunity to respond to the consumer's complaint.
In an effort to work with the consumer we have investigated her claim and at this time have determined to cease all collection activity on her accountWe have closed her account
and have sent the account back to our clientIn addition, we have notified our client of the consumers concerns regarding this account.Thank you

Good afternoon, Thank you for the opportunity to respond to the consumer complaint.At the consumers request, we have discontinued all collection efforts and ceased contact with the consumer pending verification of the debtAt which time, we will follow up directly with the consumer to resolve
this matter.Please feel free to contact us directly with any questions*** - Attn: *** ***.Thank you!

Dear Ms*** We are
in receipt of correspondence sent on your behalf from the Revdex.com regarding calls received from Asset Recovery Solutions, LLC. Our investigation shows we called concerning a balance of $on a *** *** *** account that was placed with us by our client *** *** *** *** for collection efforts. I can assure you that our verification process is only to protect your personal informationWe must be certain we are speaking to the correct person prior to discussing anything with a party In response to your correspondence, we have closed this account in our office and returned it to our client along with a copy of your complaint *** *** *** *** has also advised us that in order to resolve this matter they are terminating collection action on the account. If you have any additional questions or concerns regarding our handling of the account, you can certainly reach out to us directly and we can assist youYou can reach me directly at *** *** ***
Thank you for the opportunity to respond

Good afternoon,
Our records indicate that a monthly statement is scheduled to be sent on the 15th of every monthThe next statement is scheduled to be sent to the consumer on February 15, Our records indicate that the correct address to sent statements to is:
Federal Blvd Lot # Denver, CO 80260.
Thank you

Initial Business Response /* (1000, 5, 2014/06/11) */
Good afternoon,
Thank you for providing an opportunity to resolve the consumer complaint outlined above
The following steps have been taken to resolve this matter:
The above referenced account has been closed and all further
collection activity has been discontinued
A request has been submitted to the credit reporting agencies to delete the account from appearing on the consumers credit report
Please let me know if I can be of any further assistance in resolving this matter
Thank You
Initial Consumer Rebuttal /* (2000, 7, 2014/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes This is a great solution
Thank you for your help in this matter

Initial Business Response /* (1000, 7, 2014/02/14) */
Good afternoon,
Thank you for providing an opportunity to respond to the consumer complaint outlined above
Please find attached a copy of the promissary note showing the consumers signature loanThis information has previously
been provided to the consumer for her review
We are more than happy to work with the consumer to resolve this matter to her satisfaction in any way that is possible
In the meantime, we have ceased all contact with the consumer awaiting her response
Thank you,
*** ***

Received a call from this company today and they said they had mailed me a letter and it was sent back to themHe then wanted me to verify personal information because he said he had something that I would really want to hear aboutI told him noHe could not tell me what the call was regardingI told him he can send me something by email and he said he was not able to do thatHe kept saying they had already mailed me something but it came back to them and said an address of mine from years agoI then advised that I would give him my current address and he can mail whatever to meHe then said he already had my current address and gave it to meSeems like a scam, why would you say you sent something to an old address when you have my new address and you can not tell me why you are callingI will NEVER verify personal information with someone who can not tell me why they are calling and I have never heard of the company they are calling from

I was contacted about a fictitious debt for my wifeWhen I asked for more information about it none was givenI was just told that she taken out a Pay Day loan on 11/10/and todays day is 5/9/which is past Ohio's 7yr statute of limitations regardless if the "loan" was real or notI asked Ms* *** to send the information via certified mail so that we could review it and I was told that she would be served a summons to court if she was to send anything in the mailWhen I again asked for information of the verification of debt Ms* *** seemed frustrated and just said that I "don't know what I am talking about and to have my wife just call her to straighten things up." I was then hung up on and was never even given a number to call backIf this is a legitimate business then they need to monitor their employees and be willing to send verification to the individuals they plan to harassThreatening a summons to court is also another red flag this company should evaluate if

A.R.S sent me three notices around September of last year for three separate accounts I owed from NAVIENTThe letter was mailed to me but the correspondence was addressed to a *** *** so I sent a letter (certified mail) early October indicating I don't believe these are my accounts and that I do not know a *** ***In october they sent me three additional letters this time, they were addressed to meI sent another letter later than month again certified receipt informing them I do not believe this is my debt and to please send me proofTo date I have not received any response

I've asked them not to call my place of employment and they continue to do so

Initial Business Response /* (1000, 5, 2015/05/12) */
Thank you for contacting our office, per your request we have stopped all calls on your account in reference to your private student loanAdditionally we have reached out to our client and discharge paperwork was received on January 15th 2014,
and, per our client, at that time the loan was determined to not be dischargeable in bankruptcy
If you have any additional questions or concerns please feel free to contact me directly at XXX-XXX-XXXX or toll free at X-XXX-XXX-XXXX Ext
Thank You
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

MY NAME IS *** *** AND I FILED BANKRUPTCY SOMETIME IN AND WAS DISCHARGED SOMETIME IN I INCLUDED PRIVATE LOANS AND PRIVATE STUDENT LOANS IN MY BANKRUPTCY FILING AND HAVE BEEN CONSISTENTLY BOTHERED AND HARRASSED BY DIFFERENT COMPANIES REGARDING THIS MATTER AND I TOLD THEM TO LOOK UP BANKRUPTCY CASE FILE AND MY NAME IN FEDERAL COURTTHEY JUST BOUGHT THIS FROM ANOTHER COLLECTOR IN WHICH I STATED TO SEVERAL DIFFERENT COMPANIES I FILED BANKRUPTCYPLEASE STOP THIS HARRASSMENT AND STOP THEM FROM SELLING TO ANOTHER COLLECTION AGENCY, THIS ISSUE SHOULD HAVE BEEN CLOSED AND NOT SOLD TO EACH DIFFERENT COMPANY, WHEN I FILED BANKRUPTCY

I have been involved with this company since Aug10, At which time I paid in full a loan that had been turned over to them For a motorcycle my son had purchased Was told title would be sent within months (NEVER) heard of anything so long Two months came and went NO TITLE !!! Then I was told that the title needed to be requested which I did two weeks you should have it !!! More than wks no title !!! More calls Chris I had been working with couldn't be reached, so I finally was able to reach someone else , was told the title was at Bureau Investment 877-887-4824, called was told they didn't have the title and never had the title More calls to Chris that tells me they had requested a rush on the title and he would check into and back with me by 5:pm that afternoon, as it has gone no call back !!! Message left the next morning!!! Chris said he was working on it along with a district manager!!! I told them it need to be resolved that day and the title overnighted, I

Initial Business Response /* (1000, 5, 2014/06/04) */
Good morning,
Thank you for providing this opportunity to work with the consumer to resolve this matterPlease find attached the Promissory Note that the consumer requestedWe have also forwarded a copy of the attached to the
consumers residence address
We have ceased all collection activity on the consumers account and look forward to hearing from her once she has received and reviewed the documents
She can contact *** *** Collection Manager, at XXX-XXX-XXXX if she needs any assistance in resolving this matter
Thank You

Dear Mr***:
I am in receipt
of your concern regarding the call you received from Asset Recovery Solutions, LLC concerning your balance on the outstanding receivable from *** Investments for your Lending Club account We take great pride in our ability to help borrowers just like you to resolve these matters, and we must verify we are speaking to the correct party prior to disclosing any informationPer your request we have notified our client of your concerns and have closed the account back to them to handle the matter going forward
If you have any additional questions or concerns you can certainly reach out to us directly and we can assist youYou can reach me directly at *** EXT ***
Thank you for the opportunity to respond

Initial Business Response /* (1000, 8, 2015/05/11) */
Good morning,
At the request of the consumer, all calls to her place of employment have been discontinued and the account has been reassigned to a new representative
If there is anything further we can do to assist in resolving this
matter please feel free to contact our office
Thank you

Friendly representative, quick and easy to close my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***