Asset Recovery Solutions, LLC

Initial Business Response /* (1000, 5, 2014/06/10) */
Good morning,
Thank you for the opportunity to work with the consumer to rectify this matter.
We have taken the following steps to resolve:
The account in question has been permanently closed by my office and a request has been...

submitted to the credit reporting agencies to permanently delete the trade-line in question.
Thank you.

Dear Ms. Buchelly:   I am in receipt of your recent correspondence to the Revdex.com of Chicago & Northern Illinois.     In September of 2016 you sent us correspondence indicating that in March of 2016 you received approval for disability student loan...

forgiveness, related to federal student loans that had been established under your name.   We have no connection to those loans, which are separate from the private student loan that was placed with us by our client Jefferson Capital Systems, LLC. for collection efforts.    However, based on your correspondence, we discontinued collection efforts on the account that was placed with us and it was returned to our client on October 7, 2016.  Although the disability loan forgiveness you sited does not cover the private loan Jefferson Capital Systems, LLC placed with us, as a goodwill gesture, they have agree to terminate collection efforts on the remaining balance due on that loan.   They have also authorized us to refund the $300.00 in payments you forwarded to us on that account after February of 2016, and we have processed a refund in that amount.    If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at 1-888-678-9006 EXT 295.   Thank you for the opportunity to respond.

Good Morning,
 
At the request of the consumer, we have closed the above referenced consumer account and have submitted a request to the credit reporting agencies to delete the trade line.
 
Thank you for providing an opportunity to resolve this matter.

Good morning,We dispute the claim that additional calls have been made by our office to the consumer since the time that we responded to the initial complaint. The last call was made on 12/10/2015. Our system automatically records as a permanent record all call activity, and no record exists on the consumers account of any calls after 12/10/2015.We can not control whether other companies or creditors attempt to contact the consumer.Thank you for providing an opportunity for us to respond to the consumers complaint.

Good morning,
We dispute the claim that additional calls have been made by our office to the consumer since the time that we responded to the initial complaint. The last call was made on 12/10/2015. Our system automatically records as a permanent record all call activity, and no record exists on the consumers account of any calls after 12/10/2015.
We can not control whether other companies or creditors attempt to contact the consumer.
Thank you for providing an opportunity for us to respond to the consumers complaint.

Initial Business Response /* (1000, 8, 2015/04/23) */
Good morning,
Thank you for providing an opportunity for us to resolve this matter.
At the request of the consumer, we have deleted his number from our database.
Please let me know if I can be of any additional assistance in...

resolving this matter.
Thank you

Initial Business Response /* (1000, 5, 2015/06/26) */
Good afternoon,
Thank you for providing my office with an opportunity to respond to the above referenced consumer complaint.
Based on our review of this matter please note the following:
The account in question was placed with my...

office for collection on May 26, 2015. Our initial communication was sent to the consumer on May 27, 2015. We have no knowledge of any credit bureau reporting that took place in 2014. Additionally, we have not, and do not, make reports to the credit reporting agencies on behalf of our client.
Our office made several attempts to contact the consumer at a place of employment phone number. At the consumers request, and to assist in resolving this matter, we have discontinued all attempts to contact the consumer via phone and have placed the account in a cease communication status.
It is our business practice to notify our client of any regulatory disputes received by our office. A copy of the original complaint, as well as our response, has been forwarded to our client.
Please let us know if we can do anything further to assist in the resolution of this complaint.
Thank you.

Dear Ms. [redacted]:   I am in receipt of your concern regarding your outstanding obligation with [redacted] Bank. We have notified our client of your concerns and have requested all of the documents on your behalf. Your account has been closed with our office and returned to our client....

      If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at [redacted].   Thank you for the opportunity to respond.

Good afternoon,
 
We have spoken with the complainant on May 09, 2016. The complainant indicated that his complaint is on a different company that may have been fraudulently using my companies identity in an attempt to scam money. The complainant indicated that it was his...

intention to rescind this complaint. 
Thank you,
 
[redacted]

Good morning,
 
Thank you for providing an opportunity to respond to the consumer complaint.
 
At the consumers request, we have discontinued all call attempts to her parents phone number.
 
We sincerely hope that this will resolve this...

matter. 
Thank you.

Thank you for taking the time to respond. Please note the following:   1)      The loan referenced in the disability loan forgiveness finding is not the same account that you were making payment to our office for. 2)      We are under no obligation to refund any money to you. 3)      As a goodwill gesture, we are issuing you a refund in the amount of $650.00, in effort to resolve this matter. $650.00 represents the amount paid on the account since August 2015. 4)      As an additional goodwill gesture, my client, is ceasing all future efforts to collect on this matter and are terminating the balance owed. 5)      My client is under no obligation to cease collection or terminate the balance owed on this debt.
    Sincerely,   Steven Fishbein, CEO

Initial Business Response /* (1000, 7, 2014/03/20) */
Good afternoon,
We have checked our database and show no record of a consumer by the above name or a match to either of the two phone numbers provided. We also ran a query against our database and do not have a match to the above...

address.
Lastly, I do not have an employee named [redacted] or [redacted].
Please let me know if there is anything else that I can do to help to resolve this matter.
Thank you.

Initial Business Response /* (1000, 5, 2014/05/21) */
Good morning,
I am more than happy to assist in helping the consumer to contact the correct department to resolve this matter.
Please note that this matter should be directed to the title department for [redacted] Their contact...

number is X-XXX-XXX-XXXX.
Additionally, our records indicate that the original dealer was [redacted] Inc. I do not have a contact number for them.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted [redacted] (see attached). Additionally the [redacted] Registration lists [redacted] BK [redacted] as the lienholder (see attached). I have been to the DMV office and they say they cannot remove my name from the erroneous registration until [redacted] BK [redacted] NA is removed as the lienholder. The DMV states that [redacted] BK [redacted] NA is solely responsible for the issuance of the erroneous registration. I cannot contact [redacted] BK [redacted] NA due to my account being in collections with Asset Recovery Solutions, LLC. I did speak to [redacted], Senior Manager at Asset Recovery Solutions, and he looked at the clients record, [redacted] BK [redacted] NA, saw the discrepancy and stated he would have ask [redacted] BK [redacted] NA to correct the error. That was almost two months ago and as of today, May 21, 11:30AM PST the [redacted] DMV website shows the aforementioned motorcycle to still be in my name (see attached), with [redacted] BK [redacted] NA as lienholder, and myself in default for $190 registration fees and penalties.
I have included all paperwork, including my actual motorcycle Bill Of Sale, my actual motorcycle registration, the Bill of Sale for the erroneous motorcycle that is also falsely registered to me, the name, address and contact numbers for [redacted] Inc., the fax transmission from [redacted] at the [redacted] Fraud Dept of the statement from [redacted] Credit showing the transactions on the above referenced motorcycles.
Additonally, and except for the fax from [redacted] Fraud Dept, all these documents were sent to Asset Recovery Solutions, LLC by registered mail and signed for on May 10, 2014.
Final Business Response /* (4000, 9, 2014/05/21) */
Thank you for your response. Please let me be very clear. We did not create the underlying issue. We are merely the entity that has been contracted to service the loan that you agree is valid and which we have a repayment plan with you.
We have no ability to correct the issue that you have described in your complaint. This issue CAN ONLY be resolved by [redacted] or [redacted]
We have tried to assist you in directing you to the correct department for resolution. I recommend that you go back to [redacted] / [redacted] and try to get a senior manager to escalate your issue.
Thank you.

Initial Business Response /* (1000, 5, 2015/04/09) */
Good afternoon,
At the request of the consumer, her telephone number has been deleted from our database.
Thank you.

Dear Mr. [redacted]   I am in receipt of your concern regarding the call you received from Asset Recovery Solutions, LLC concerning your balance on the outstanding receivable from Bureaus Investment Group Portfolio No. 15 LLC.  We understand your concern with verifying personal information;...

unfortunately we do this to protect your personal information from being shared. The laws governing our business do not allow for us to speak with someone unless we verify that we are speaking to the correct party.     If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at [redacted] EXT [redacted]   Thank you for the opportunity to respond.

Good morning, Unfortunately, we do not have the ability to update or modify information that was placed on the consumers credit bureau by another entity. We have notified our client of the consumers dispute and are in the process of researching the claim.At this time, we request any, and all, additional documentation or proof that the consumer is able to provide in order to finalize the review of this matter. The consumer indicates in his initial complaint that support documents are attached, however, I do not show any documents appended to the complaint file. Please assist in obtaining these documents so that my client is able to finalize their review and resolve this dispute. Thank you

Initial Business Response /* (1000, 5, 2015/06/22) */
Good morning,
At the request of the consumer, we will discontinue all calls to the place of employment.
It is our intent to work with the consumer to resolve this matter. If the consumer would like to contact our office and...

establish a monthly repayment program, we have several affordable options that we can provide.
The consumer can contact myself, [redacted] either by phone at XXX-XXX-XXXX or via email at [redacted]@arsllc.com.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like all contact through MAIL or by EMAIL that I provided. No phone calls to home or work PLEASE. I do appreciate you giving me another person to contact at the location, since the one person you had calling me was over the top crazy and rude.

Good morning.
 
At the request of the consumer, an account statement was sent out today.
 
Thank you.

Initial Business Response /* (1000, 5, 2015/08/27) */
I am in receipt of the consumers correspondence to Asset Recovery Solutions, LLC concerning the [redacted] Classic MasterCard account that was placed with us for collection efforts by The [redacted] Portfolio No. 15 LLC.
We...

have reviewed this matter and we will send an additional letter showing the total amount owed on the account to the consumer as well as what we can accept as a reasonable settlement offer. I also wanted to make sure that the consumer is aware that on July 9th, 2015 an initial letter was mailed.
If you have any additional questions or concerns you, or the consumer, can certainly reach out to us directly and we can assist you. You can reach me directly at X-XXX-XXX-XXXX EXT [redacted]
Thank you for the opportunity to respond.

I received a phone call from a female representative attempting to collect a debt. After she said that this was a business matter about attempting to collect a debt I informed her that she was calling my cellphone and I wished to officially have my cellphone number removed from their records and if they can please contact me through the mail. As I was confirming my address with her she interrupted me and said she didn't care if this was a cellphone number. She continued to talk over me and became aggressive and unprofessional. I then requested to talk to her manager. When her manager came on the phone, I told him what happened and he didn't even seem to care about what she did. He then began to ignore my wishes as well so I kept repeating myself until he finally said he would remove my number. If these people were more professional instead of acting like a bunch of mob bookies I'm sure they would be more successful at their business. I have every intention of settling this debt but I don't want to deal with these people on the phone ever again.