Asset Recovery Solutions, LLC

Initial Business Response /* (1000, 5, 2015/09/18) */
Good afternoon,
Thank you for providing me with an opportunity to respond to the above consumer complaint.
At the consumers request, Asset Recovery Solutions, LLC. has discontinued all call attempts to her place of employment.
It is...

my sincere hope that this will sufficiently resolve this matter.
Thank you.

Initial Business Response /* (1000, 8, 2015/01/08) */
Good Afternoon,
At the request of the consumer, we have discontinued all collection efforts on the above referenced matter and closed the account on our internal system. In addition, we have notified the original creditor of the...

consumers dispute and have forwarded the account back to them for review.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree with everything BUT forward the account back to the original creditor for review. That won't do anything as it will probably send to another collection agency. This cycle needs to stop period! Its been paid in full for three years and just keeps getting bounced around. It needs to stop!

Thank you for providing an opportunity for us to research and respond to the consumer complaint.We were attempting to collect this debt on behalf of our client [redacted] International Purchasing in regards to the Mid-America Milestone [redacted]. We do not handle any credit reporting for this account....

The account has been closed back to our client.If we can be of any further assistance, please do not hesitate to contact our office at [redacted] and ask for Mr. [redacted]. Thank you

Good morning,Thank you for providing an opportunity to respond to the consumers complaint. At the request of the consumer, a monthly statement will be generated and sent to the consumer.I believe that this will satisfy the consumers request. Thank you.

Good morning, Thank you for providing this opportunity to respond to the consumers complaint. At the consumers request we have discontinued all contact with her spouse and herself on the account in question. Thank you

Initial Business Response /* (1000, 6, 2015/10/16) */
Good afternoon,
We are unable to locate a record for this consumer in our database.
Please provide additional information so that we may investigate this complaint.
Thank you.

Complaint: [redacted]
I am rejecting this response because: They will probably sell this to another collection agency as opposed to several other collection agency that has been doing this and this is the practice. This company is the 3rd collection company 
Sincerely,
[redacted]

Good morning, Thank you for providing an opportunity to respond to the consumer complaint. At the consumers request, we have discontinued all call attempts to her parents phone number. We sincerely hope that this will resolve this matter. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for providing me with the opportunity to respond to the above complaint. 
After thorough review of this matter we have determined that we did contact the consumer, however, at no time was the consumer threatened with lawsuits or harassed by any employee of our...

organization. At the consumers request we have discontinued calls to her phone number.
I sincerely hope that this will resolve the above matter.
 
Thank you.

Initial Business Response /* (1000, 5, 2015/06/11) */
Good afternoon,
At the request of the consumer, the account has been closed and we have submitted a request to delete our trade line information from her credit bureau.
Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/14)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response and the timely action of the company to respond.

Initial Business Response /* (1000, 9, 2014/02/28) */
Good afternoon,
At the customers request we have ceased all collection activity on the above refernced account. I have attached a copy of the original promissary note for this account for the customers review.
The customer can...

contact our office if we can be of any further assistance in resolving this matter.
Thank you.
Final Consumer Response /* (3000, 11, 2014/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are still calling the land line and my cell phone as recent as 2/27/2014. If they cease ALL harassment and provide a letter showing they acknowledge that they do not own that loan any longer and hereby release me from what they claim I owe them in writing to me and to the Revdex.com I will consider the case concluded.
Thanks you for your help.
Do I need to send a hard copy?
Please advise,
[redacted]
Final Business Response /* (4000, 13, 2014/03/03) */
Good afternoon,
The last phone attempt that we have made to the consumer was on 12/19/2013.
I believe there may be some confusion as to who is attempting to contact the consmuer. We have ceased all communication as of December 19th, 2013.
Thank you.

Good Morning, At the request of the consumer, we have closed the above referenced consumer account and have submitted a request to the credit reporting agencies to delete the trade line. Thank you for providing an opportunity to resolve this matter.

Initial Business Response /* (1000, 5, 2015/08/27) */
I am in receipt of the consumers correspondence to Asset Recovery Solutions, LLC concerning the [redacted] Classic MasterCard account that was placed with us for collection efforts by The [redacted] Portfolio No. 15 LLC. ...


We have reviewed this matter and we will send an additional letter showing the total amount owed on the account to the consumer as well as what we can accept as a reasonable settlement offer. I also wanted to make sure that the consumer is aware that on July 9th, 2015 an initial letter was mailed.
If you have any additional questions or concerns you, or the consumer, can certainly reach out to us directly and we can assist you. You can reach me directly at X-XXX-XXX-XXXX EXT [redacted]
Thank you for the opportunity to respond.

Initial Business Response /* (1000, 8, 2015/02/11) */
Good morning and thank you for the opportunity to respond to the above referenced consumer complaint.
I have thoroughly investigated the matter and have made the following determinations:
On January 19, 2015 a representative from Asset...

Recovery Solutions, LLC spoke with the consumers spouse at which time she requested that we provide to her a comprehensive breakdown of all payments that have been applied to her account since we began servicing.
On January 21, 2015 we emailed to the consumers spouse the requested information and confirmed that the information requested had been received. In addition, the consumers spouse requested two additional documents which were subsequently provided on January 23, 2015.
To the best of our knowledge, the consumer has received the information that she has requested and this matter should be satisfied.
Please feel free to contact my office if we can be of any further assistance in this matter.

Good afternoon, We have spoken with the complainant on May 09, 2016. The complainant indicated that his complaint is on a different company that may have been fraudulently using my companies identity in an attempt to scam money. The complainant indicated that it was his intention to rescind...

this complaint. Thank you, [redacted]

Good morning,
 
Thank you for providing this opportunity to respond to the consumers complaint. At the consumers request we have discontinued all contact with her spouse and herself on the account in question.
 
Thank you

Dear Ms. [redacted]:   I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Education Finance Partners account from [redacted] State University that was placed with us for collection.       We cannot disclose the reason for the call...

without verifying that we are speaking with the correct party, we do that to protect your privacy. If you would like assistance in resolving this matter we can help you. We have many options for you to start paying back this loan. In the meantime we have placed your account in a cease and desist status.   If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at [redacted]   Thank you for the opportunity to respond.

Good morning,
Thank you for providing an opportunity to respond to the consumers complaint.
 
At the request of the consumer, a monthly statement will be generated and sent to the consumer.
I believe that this will satisfy the consumers...

request. 
Thank you.

Initial Business Response /* (1000, 8, 2015/01/08) */
Good Afternoon,
At the request of the consumer, we have discontinued all collection efforts on the above referenced matter and closed the account on our internal system. In addition, we have notified the original creditor of the consumers...

dispute and have forwarded the account back to them for review.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree with everything BUT forward the account back to the original creditor for review. That won't do anything as it will probably send to another collection agency. This cycle needs to stop period! Its been paid in full for three years and just keeps getting bounced around. It needs to stop!