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Asset Recovery Solutions, LLC

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Reviews Asset Recovery Solutions, LLC

Asset Recovery Solutions, LLC Reviews (206)

Since January 21st, 2016, someone from their company has contacted me and claimed I will be sued, and I need to contact Patricia *** as soon as possible to stop impending legal action in reference to case number *** for a "Rebecca ***"I do not owe this debt, I dispute it, and I am not associated with, nor do I have any knowledge of a "Rebecca ***"I have informed the callers of this several times
Such conduct has caused me to suffer severe humiliation and embarrassment, emotional distress and physical discomfortThey have violated USC 1692c of the Fair Debt Collection Practices Act by harassing me regarding this debtI have requested their company remove my phone number from their database on several occasions, and they refuse to complyI also emailed, faxed, and mailed cease and desist lettersWhen I try to call the number back, the system hangs up on me

I have settled an account with Asset Recovery SolutionsI was told one amount if I paid the down payment they were offering and then made the payments for the remaining amountI did as they asked, made the payments as arranged, and the payments did not stop coming out of the account providedI called and asked for a copy of the original agreement and the payment history of this account to be provided to meThe floor supervisor, ***, stated he was allowed to give out this information and that the only thing he would provide was the payment arrangement going forward and the total amount paidWhen told that was not enough that I needed the original payment agreement and payment history he proceeded to call me names and tell me that I was confused and needed to get someone to help me on the phone because I had no idea what I was talking aboutHe hung up on me when I had finally had enough of him calling me stupid and I said quit speaking to me like I'm a dumbass

Initial Business Response /* (1000, 8, 2015/02/11) */
Good morning and thank you for the opportunity to respond to the above referenced consumer complaint
I have thoroughly investigated the matter and have made the following determinations:
On January 19, a representative from
Asset Recovery Solutions, LLC spoke with the consumers spouse at which time she requested that we provide to her a comprehensive breakdown of all payments that have been applied to her account since we began servicing
On January 21, we emailed to the consumers spouse the requested information and confirmed that the information requested had been receivedIn addition, the consumers spouse requested two additional documents which were subsequently provided on January 23,
To the best of our knowledge, the consumer has received the information that she has requested and this matter should be satisfied
Please feel free to contact my office if we can be of any further assistance in this matter

I received an original call from a man named *** *** (***) from this collection agency threatening me that a motion will be filed in Lowndes County Court by the end of the week on behalf of *** *** Bank for a defaulted credit card back from for the amount of $They had my social and address, and told me about an outstanding debtI was then transferred to *** (***, who went over the details of the accountI informed her of my bankruptcy attorney and that the case was dismissedI immediately called my bankruptcy attorney to report thisAttorney said not to stress, and if a motion is filed, we will take care of itI called back *** *** due to the sensitivity of the nature and to inform them the case was discharged, he kept stating it was taken care of and REFUSING to provide me additional detailsI asked for his supervisor, and he disconnected numerous timesHe then stated "You are acting like a little *** in an extreme condesc

Good afternoon, Our records indicate that a monthly statement is scheduled to be sent on the 15th of every monthThe next statement is scheduled to be sent to the consumer on February 15, 2016.Our records indicate that the correct address to sent statements to is: Federal Blvd Lot
# Denver, CO 80260. Thank you

Complaint: ***
I am rejecting this response because I just received another call from this company again todayAfter the business responded that they would not be contacting me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/02/11) */
Thank you for providing me with an opportunity to respond to the above referenced consumer complaint
It is our intent to honor the consumers request to discontinue phone call attempts
We have taken the following steps to remediate
this matterEffective immediately, we have ceased all communication with the consumer via the telephone in the morningWe can be reached at XXX-XXX-XXXX
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe that the company addressed my requestsThe call placed to my cell phone was in direct violation of California state law, which the company violatedThey did not address this nor my request to have wiped clean from my credit bureau and $1,for the violation of California state law and $1,emotional distress caused by endless calls from this agencyI had previously requested that the agency call me only in the afternoon, as I work during the day
Final Business Response /* (4000, 9, 2015/03/03) */
Good afternoon,
I understand that the consumer is not satisfied with the response providedIt is my sincere desire to do everything possible to ensure that no further calls are placed to the consumer during the time that he has indicated is inconvenient and hope that he understands that we wish to have this matter resolved
Thank you

This company is calling me and claiming I owe debt I do not oweIt is calling my parents house which I do live at and haven't lived there for over years threateningThey haven't been asked to stop calling and send proof and they have not followed the request

I recieved a phone call from this company todayIt is about a debt to *** *** credit card that is over years oldWhen I said I had paid this debt several times to different companies then I was transferred to their arbitration divisionThe woman there became threatening when I advised her that I would not be paying them anythingShe stated that whoever I paid in the past were not holding the "real" account and I should have never paid anyone that couldn't provide me with an account number from Bank FirstSince I was not willing to pay them then they would freeze my bank account and garnish my wages starting immediatelyThrough the course of the conversation she talked over me, raised her voice and was rude, all the while telling me not to speak to her in a threatening toneBy the end of the conversation she had not given me the account number they were collecting on and it was left in a very threatening tone
I do not want to be contacted ever again by this company

Initial Business Response /* (1000, 5, 2014/05/20) */
Good morning,
Thank you for providing this opportunity to work with the consumer to resolve this matter
I am more than happy to assist in getting this matter taken care of and would like the consumer to contact me directly so that
I am able to discuss with him what information currently appears on his credit bureauOnce I know that information I can expedite a speedy resolution
I can be reached directly at XXX-XXX-XXXX
Please have the reference number of XXXXXX available when you call
Thank you,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2014/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been my experience that this company does not stand by verbal agreements therefore I wish to communicate by email or U.SPostal mail in order to have a paper trail to document all correspondence/agreementsI do have copies of the letters that I sent in to which I did not get a response
Thank you kindly
Final Business Response /* (4000, 13, 2014/06/09) */
Thank you for providing the additional data to assist in identifying the credit bureau trade line information
In order to assist the consumer in bringing resolution to this matter, I am submitting a request to the credit reporting agencies to delete the above referenced trade line from the consumers reports
Thank you,
*** *** - CEO
Final Consumer Response /* (4200, 11, 2014/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see attached page from my actual credit report showing the Asset Recovery collection with the amount due

Good afternoon,
Thank you for providing an opportunity to respond to the consumer complaintThis complaint has been directed to the wrong companyPlease note the following:
We have never dialed the number ***
We do not have any consumer in our
database named Rebecca *** or anything remotely close to that nameWe do not have any employee named Patricia ***, nor do we allow any of our employees to use an alias
We have never spoken with any individual named Diane ***I am interested in knowing under what circumstances the complainant identified my company in making this complaint.
Thank you

Initial Business Response /* (1000, 5, 2015/02/11) */
Thank you for providing me with an opportunity to respond to the above referenced consumer complaint
It is our intent to honor the consumers request to discontinue phone call attempts
We have taken the following steps to remediate this
matterEffective immediately, we have ceased all communication with the consumer via the telephone in the morningWe can be reached at XXX-XXX-XXXX
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe that the company addressed my requestsThe call placed to my cell phone was in direct violation of California state law, which the company violatedThey did not address this nor my request to have wiped clean from my credit bureau and $1,for the violation of California state law and $1,emotional distress caused by endless calls from this agencyI had previously requested that the agency call me only in the afternoon, as I work during the day
Final Business Response /* (4000, 9, 2015/03/03) */
Good afternoon,
I understand that the consumer is not satisfied with the response providedIt is my sincere desire to do everything possible to ensure that no further calls are placed to the consumer during the time that he has indicated is inconvenient and hope that he understands that we wish to have this matter resolved
Thank you

Good morning, Thank you for taking the time to respond. We have reviewed this matter and the call in question, and although we agree that a message was left, at no time did we imply that the matter was urgent or that the consumers co-worker should contact the consumer at her residence. Thank you.

These people are rude adn beligerent when calling you. They do not disclose their company name or the reason for calling. They only want you to verify personal information on the phone, Seems like a scam. No legal/reputable business would operate in this manner.

Complaint: [redacted]
I am rejecting this response because: being so forceful that my coworker called me at home on sick leave is excessive.
Sincerely,
[redacted]

Good afternoon, Thank you for providing an opportunity to respond to the consumer complaint.This complaint has been directed to the wrong company.Please note the following:We have never dialed the number [redacted]We do not have any consumer in our database named Rebecca [redacted] or anything...

remotely close to that nameWe do not have any employee named Patricia [redacted], nor do we allow any of our employees to use an aliasWe have never spoken with any individual named Diane [redacted].I am interested in knowing under what circumstances the complainant identified my company in making this complaint. Thank you.

Initial Business Response /* (1000, 5, 2015/06/22) */
Good morning,
At the request of the consumer, we will discontinue all calls to the place of employment.
It is our intent to work with the consumer to resolve this matter. If the consumer would like to contact our office and establish a...

monthly repayment program, we have several affordable options that we can provide.
The consumer can contact myself, [redacted] either by phone at XXX-XXX-XXXX or via email at [redacted]@arsllc.com.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like all contact through MAIL or by EMAIL that I provided. No phone calls to home or work PLEASE. I do appreciate you giving me another person to contact at the location, since the one person you had calling me was over the top crazy and rude.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted]   I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Lending Club Corporation account that was placed with us for collection.       We have ceased all calls to you regarding this account, per your request. We have also...

requested the documents that you would like to review from our client. Once we receive the documents we will forward them to you for review. Also as mentioned on the call, we did not purchase this loan, we are simply trying to resolve this as a third party for our client.  When we attempted to contact you at your place of employment we in no way tried to coerce your employer into giving us information about you and your medical condition. We simply left a message for you to contact us back.   If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at [redacted]
  Thank you for the opportunity to respond.

Good morning, Thank you for providing an opportunity to respond to the consumers complaint. Although we are not a billing service, in order to resolve this matter we will begin sending the consumer a receipt notification each time a payment is received. Thank you.

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Address: 2200 E Devon Ave Ste 200, Des Plaines, Illinois, United States, 60018-4501

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