Associated Construction

Thank you for the opportunity to respond to this claim.Unique apologizes wholeheartedly to the complainant for our lack of action and communication on his claimYes, the adjuster is no longer with the company and this claim failed to be reassigned to another adjusterMr [redacted] claim has been resolved and a check will be issued today for himOne of our Claims supervisors is contacting him today to apologize and notify him that the check will be issued.Thank you, [redacted]

Thank you for the opportunity to respond to this complaint.This complainant chose to go through his carrierOnce a claimant makes this decision, the two carriers settle the claim between themselves and either company cannot speak to either party.At this time, this complainant would need to contact his carrier for more information.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: I did see some action - I got a call from a claims adjuster asking for more information, I submitted the quote and pictures, and once again was notified that it was receivedI have tried multiple times to reach out the claims adjuster, Laura, but until today she never answered the phone and her message box was fullI was finally able to leave a voice message today (2/10/16) at 11:amThe issue has still not be resolved Sincerely, [redacted]

Thank you for the opportunity to respond to this complaint.Due to the non-cooperation of the insured, Unique must deny this claim per our policyNon-cooperation is a is a violation of our policy and denial letters have been sent in the mail.Thank you, [redacted]

Thank you for the opportunity to respond to this complaint.I see that Unique is still waiting on the accident report and the police report before moving forwardUnique has spoken with the insured's lien holder and spoke to the insured on 11/We explained to her that we are still waiting on some documentationThis claim was reported on 10/13/and per the IL Department of Insurance, a company has days to use as a guideline to resolve a claimAt this time, Unique is within this guidelineOnce the paperwork is received, the resolution should occur in a timely manner.Thank you, [redacted]

Thank you for the opportunity to respond to this complaint and we apologize for the lateness of the response.Unique has spoken and sent an offer to the complainant since she filed this complaint, per the claim notesAn offer was made and accepted and at this time we are awaiting documentation from the complainant's lien holderOnce received, as it was explained to the complainant, we will issue a two party check made out to her and the lien holderDocuments were emailed to her and we are waiting for the return of the completed documents.Thank you again, [redacted]

Thank you for the opportunity to respond to this complaint.Unique apologizes to the body shop for our lack of communicationOur physical damage department has approved the supplemental estimate and a check for $will be issued by tomorrow and mailed to them.Thank you, [redacted]

Thank you for the opportunity to respond to this complaint.I believe there is some confusion here as to the protocols of insurance claimsUnless the insured is part of some special program offered by an insurance company, every insurance company will require a deductible be paid on a claimThe insurance company usually pays out the rest of the claimOnce the vehicle is in for repairs, if supplemental damage is found, the shop would send a revised estimate to the company for review.At this time, we have sent a check for the repairs to the complainant's vehicle minus her deductibleHowever, she remains responsible for the $left over cost to the shop for repairsWe understand her frustration with the process but this is all very industry standard.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have decided to proceed with advice from our insurance company If it is determined that the repairs cost more than the estimate submitted to Unique Insurance we will be submitting that informationSincerely, [redacted]

Thank you for the opportunity to response to this complaint.Per the claims notes, this complainant has spoken with Unique since the claim was filed on 07/15/He has been advised that we are still pending cooperation from our insuredCurrently, as the complainant was told a week ago we have ordered the police report and are still trying to reach our insuredOnce we finalize coverage and liability we can make a determination on the claim.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: I'm sorry but thanking someone did not affect at all the cost of a rentalThe money being offered is not enough and I did googled it as recommended by Unique InsuranceI was told that they have seen rates for $googling it, unfortunately that is paid advertising from rental companies, usually not the actual amountI already googled itWhat is the purpose of this denial, for me to drop pursuing reliable transportation while my car which was hit by a Unique Insurance customer is in the shop? Sincerely, [redacted] - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Aliyah [redacted]

This complainant has retained an attorney and therefore we cannot discuss this claim directly with him or via this outletHe would need to contact his attorney directly.Thank you,Nick [redacted]

Thank you for the opportunity to respond to this complaint.Unfortunately, there was no coverage for the insured at the time of the accidentNotice of denial were issued to all parties on 02/26/2016.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: The adjuster called me the day I filed the compalintthere has still been no resolution and I think that it is very unprofessional for a customer to have to call several times with no return phone callthis matter should have been taken care of a long time agoThe accident happened in Sept and we got sent to collections because they did not pay the claim nor did they send me correspondence regarding the claim Sincerely, [redacted] ***

Thank you for the opportunity to respond to this complaint.Unique apologizes for the lack of communication and action on our partAt this time, I see that the adjuster has made an offer and processed the paperwork for the complainantOnce received, we can issue payment for this claim.Thank you again, [redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, an offer was extended to the claimant in the file and she refused the offerThe adjuster mentioned that she became upset and kept bringing up her personal issues she is currently experiencingThe adjuster advised this is the best offer we can extendThe claimant said we will hear from her attorneyOur adjuster then sent the offer letter via USPSAs for the shops issue with a supplemental estimate, I can assure you that if we received the estimate, it would be reviewed and handled by the claim team for payment.At this time, it is up to the claimant to decide on what she would like to do.Thank you, [redacted]

Thank you for the opportunity to respond to this complaint[redacted] was not listed on the original claim so we would not have known to reach herTurns out, the vehicle damaged is owned by the complainantOn 12/21, we advised her that there is a coverage issue since the car is hers but someone else was driving it when the accident occurredThe adjuster advised that she and her cousin, the driver, must complete the accident report and uninsured driver forms and return them to us ASAP to move forward with the claimAppraiser assignment is in process and the adjuster will notify the complainant when assignment occurs.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: The Adjuster did not contact meI called their officeThe adjuster told me that the estimate for repairs had not been approved at that time, and I was confused, because the week before he told me that it would be about business days before my car would be done, then he stated that he was just reading notes on the account and transferred me to someone named [redacted] voicemail, in which I left a voicemailI called [redacted] back the next day, and was told that she was going to submit the release for repairs that day, [redacted] the place that is going to do the repairs stated that they did not have the release at the time I called, and that the estimate quoted to me is not the total charge of what the repairs would be once they access the damages and begin workI have been without my car for 1/month, missing days of work due to not having money to continue to rent a carI have been stressed by this situation all because Unique didn't want to provide the service I paid forUnique also failed to inform me that [redacted] has sent them a letter offering to pay for half the damages in which I shouldn't have to pay the $deductibleUnique is a very shady and underhanded operation, and should not be allowed to be in business Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: insurance companies are suppose to help their customers in time of needNo matter how I got around the $should still be given to me after how poorly I been treatedI had no other choice since I couldn't rent a carHand written or not its legit and should be honored Sincerely, [redacted] ***