Associated Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the refund thank you
Sincerely,
*** ***

Thank you for the opportunity to respond to this complaint.After reviewing the file thoroughly, I spoke with the Claims Manager and she made certain this claim is moving forward in a timely mannerThe complainant came to the office yesterday and provided needed documentation; we are now waiting on
the lien holder to provide some itemsOnce received, we can complete the claimOn behalf of Unique Insurance, I would like to apologize to the complainant for our lack of action while they did what they were supposed to doThe frustration created by our company was indeed unnecessary and for this, we apologize.Thank you again,*** ***

Complaint: ***
I am rejecting this response because: ** *** caused this accident and was ticketed plead guilty and fined for causing this accidentThe point of contact postion taken by Unique Insurance has no merit and unfoundedWrite a check to *** *** immediately or lawsuit will be filed
Sincerely,
*** ***

At this time, Unique paid out the one towThe complainant also was notified on January during a conversation with one of our claims associates that we would reimburse one towUnique is not legally responsible for the first tow as it is expected that the driver will mitigate their responsibility for storage chargesUnique paid this tow since we needed to review the vehicle for appraisal purposesSince it affected the claim, we went ahead and made the paymentAt this time, the decision to pay the one tow bill still stands.Thank you,*** ***

Thank you for the opportunity to respond to this complaint.Unique apologizes to the complainant for the lack of communicationOur adjuster reached out to the claimant today to discuss vehicle location and next stepsThis was erroneous action on our behalf and we sincerely regret the error.Thank
you,*** ***

Thank you for the opportunity to respond to this complaint.Per the Unique policy, if a loss occurs within the first days after a policy becomes active, we require proof of prior coverage or bill of sale on the vehicle involvedThis is not a matter whether the complainant had full coverage or
not, it is simply a requirement per the insurance policyUnique does apologize for the lack of communication but per the claim notes, an offer has been made and the insured has acceptedWe are waiting for completed documentation and will then resolve the claim.Thank you again,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Per the claim notes, the complainant did contact the company on 06/21/about the rental amountHe was given more money and, per the claim note, "Claimant happy and thanked me." We usually recommend that consumers try priceline.com, hotwire.com or other travel websites to get the best deals on vehicles.Thank you again,*** ***

Thank you for the opportunity to respond to this complaint.There
is an inaccuracy in this complaintOur appraiser did view the vehicle
on in early November and submitted the estimate on 11/The vehicle
was viewed at the complainant's workplace which would require our
appraiser to receive
permission to go on the premises to review the
vehicleSomebody had to provide permission, if it wasn't the
complainant then who could it have been?Also, the estimate has
been rewritten due to an item which was not included in the first
estimate; it is now $The complainant took the vehicle to her
shop of choice, which she is more than welcome to doHowever, Unique
will only pay for the parts which need repair not the replacement of an
entire panelIf the complainant would like to take her vehicle to her
shop, we will only pay for the portion stated in our estimate and she is
responsible for the remainder.Thank you,Nick ***

Thank you for the opportunity to respond to this complaint.Ms*** told our claim supervisor on 01/12/that she retained an *** so we cannot discuss the circumstances of the claim in an open forum such as this websiteWe can say that we have attempted to contact her *** and his
voice mailbox is full so we have been unable to reach him

Thank you for the opportunity to provide a rebuttal.There were multiple vehicles involved in this incident and the adjuster has to ensure all the information is provided for a thorough investigationToday, 03/11/2016, she contacted the complainant to provide an update, next steps and explain the processShe also contacted the third party's carrier and they are submitting subrogation documents soon.Thank you again,*** ***

Thank you for the opportunity to respond to this complaint.After reviewing the claims notes, I see that the team supervisor has approved a check to be issued to the complainant for her vehicleThe check will be issued either today or tomorrow then will be placed in the mail by FridayUnique
apologizes for the lack of communication between the complainant and the Claims Team.Thank you again,*** ***

Per the notes from our team supervisor"The complainant was set up, for an estimate, but it does not appear he ever wentHe did, however, submit an estimate, of his own, on his damagesIf he wants to email me, directly, some good photos, I'll have physical damage review the Claimant's *** in
house.Once we have an approved estimate, we'll settle his claim, right awayI placed a diary on this file, for follow-up."The complainant can email photos if he so chooses directly to *** and please be sure to place the claim number in the subject lineI am further investigating why the appraiser has not attended to this claim and apologize on behalf of the company for this oversight.Thank you,*** ***

Complaint: ***
I am rejecting this response because: Your insured had just purchase this vehicle and per any insurance law has 30days to report the vehicle on the policyBut I forgot this company doesn't follow the insurance practiceIt's mighty funny whomever responded to my claim wants to reject this claim claiming vehicle not listed when on 2/5/I get a letter in the mail from your company to fill out in reference to my claimSo this person whomever he or she is can go crawl back under the rock they came out ofThe bottom line is this insurance company charges their customer these high premium with no intentions to paying claims out and I don't understand how in the world they are able to get away with thisI am not only speaking on a personal level but on a business level as well because of a client I have with no insurance pay off on her damages in almost a yearMaybe *** *** *** *** *** etcneed to band together and get with the insurance commission to put a stop to companies like thisI am going to fill out this form and mail back on 2/8/from there let my insurance company handle the restBecause it is obvious they do not want to pay and from the look at the many Revdex.com complaint they seem to always get around what a real insurance company is suppose to do
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for the opportunity to respond to this complaint.A claims adjuster from the complainant's carrier filed this claim with their own companyHer insurance company towed the vehicle to the tow yard and therefore should be handling this claim on their endOur adjuster attempted to contact the
tow yard to discuss the vehicle but their line was busy each time she has phonedOur adjuster contacted the complainant and left a voicemail on 01/15/telling her she is trying to contact the tow yard but to no availOur adjuster then called the tow yard again today and still busy.Thank you,*** ***

Thank you for the opportunity to respond to this complaint.This claim is denied due to non-cooperation of our insuredPer our policy, if the insured does not comply with the company's requests pertaining to a claim, it is a breach of contract and the claim can be deniedOn 3/22/when the Unique
adjuster contacted the complainant about the denial, she responded that they will sue us and she ended the callThis is the last communication with the complainant until this Revdex.com complaintThe claim is closed.Thank you again,*** ***

Thank you for the opportunity to respond to this complaint.If there was a lack of communication with this team, we apologize but from what I see in the file, this claims is closedWe have issued checks and it was resolved in less than a month, which is very timely.Thank you,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
** **I can 't accept the resolutionThe adjuster from the unique insurance finally came on Tuesday June She did acknowledge that the person who insured with Unique is 100% at fault and she would provide an estimate about the cost for the repair and work with the body shop where I'd like to have my care repairedAs of now, we have not received the estimateAs indicated in my original claim I do not have collision coverage through my insurance carrier, I will have to wait for Unique's estimate before I can have my care repaired. So far we have not receive the estimate and I can't not accept the resolution until all is resolved

Thank you for the opportunity to respond to this complaint.Per the file notes, I see that the complainant spoke with a claims supervisor todayHe explained the situation and that an adjuster would follow up with herShe said she understoodWe are waiting to hear from our insured about the
incident.Thank you,*** ***