Associated Construction

Thank you for the opportunity to respond to this complaintUnique apologizes for the lack of communications, that adjuster is no longer with the companyThe team supervisor took over the claim and settled it as of yesterday.While Unique understands the complainant's frustration, after a thorough
investigation, this claim is denied due to a coverage issueThe person driving the vehicle was an excluded driver and no coverage was afforded for this incidentPer the claim notes from 07/27/2016:Called claimant *** *** at 02:pm ***, spoke to claimant, advised him about coverage denial based on excl driver was driving the vehicle at the time of the accidentSent him denial letterThank you,*** ***

Complaint: ***
I am rejecting this response because: Unique is making no effort to investigate the validity of my claim or independently verify what indeed happenedI am fairly certain that an experienced adjuster examining my vehicle and the tow apparatus of the insured' vehicle would reach the conclusion that the tow apparatus did in fact cause the damageHowever Unique is acting in bad faith by simply taking the insured's word rather than conducting any semblance of an investigationThis gross dereliction of responsibility leaves me no choice but to file a complaint with the State of IL over Inique's shameful conduct.
Sincerely,
*** ***

although the complainant filed a complaint with the *** ** *** ** ** and this complaint becomes beyond this purview, we did notify the complainant that this policy had been canceled due to non-paymentTherefore there was no coverage for this claim.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
they finally processed the claim, issued a check to the auto body shop, and will reimburance any rental car feesi find that this resolution is satisfactory to methey came through finally
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I want my car repaired as I believe the oil leak is in fact accident relatedPlease review all previous responses to get an idea of how my case has been handled with this company (Unique).Thank you as always.*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for reaching out and finally getting this issue resolved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I dispute the claim that Unique Insurance driver was not 100% at faultHe most definitely was not almost through the turn, but in fact turned in front of me in an attempt to "beat me through the light"The police report clearly indicates his fault and adds that he was driving aggressivelyI also have received nothing in writing from Unique Insurance in an effort to settle this matter and I most assuredly have always been extremely serious regarding this matter and my desire to have my vehicle repaired by the responsible partyI clearly had the right of way and the Unique insured driver failed to yield that right of way to meI have a copy of the police report and have obtained it and forwarded it to Unique Insurance at my expenseI expect this company to be professional in the handling of this matter and have not received any written communication from them regarding an offerIf the Revdex.com would like a copy of the police report and other documents I will be happy to provide them
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The driver did not have a valid licenseHe never didI know that from the police dept You have a reputation of insuring non license drivers Hundreds of complaintsCustomer service took all the information, even have me a claim numberDays went by and I heard nothing...they even were sending an adjuster out to see damages I finally called to be told the policy was cancelled I assume after you received the police report to find out the driver was at fault I'm not assuming.....your reviews, the hundreds of reviews that unique hasAll state the same problem I am having
Sincerely,
*** ***

This complainant's claim is in the process of resolutionShe has been calling our client, her insurance agent, about this claim frequentlyShe has spoken with our adjuster twice today about this issue when everything has already been explained to her and now she is rejecting our comments when it is the only explanation we have at this time.At this point, we respectfully ask the Revdex.com to close this complaint because we feel this complainant will not be satisfied with any explanation we provide.Thank you,*** ***

*** *** is correct, we did not e-mail her the letter discussed; it seems it was mailed via ***We apologize for the erroneous action*** *** has indeed completed all needed actions on her endIf *** *** has not received the letter as of yet, she can e-mail me directly at ***com and I will be happy to assist her and expedite resolution of this claim.Thank you,*** ***

Thank you for the opportunity to respond to this complaint.Unique apologizes to the complainant for not resolving this issue soonerI asked the handling team to contact him today and this is her note: I called the insured and settled the claim with him. He will
be taking the vehicle to Grand Ave for repairs He was very understanding and did not express any frustration during our conversation.His vehicle will be repaired and a payment processed.Thank you,Nick ***

Thank you for the opportunity to respond to this complaint.Per the Unique policy, this claim may qualify for denial based on non-cooperation from our insuredWe are in the process of contacting them for information but at this time have not heard from themThe adjuster will try to contact them
again and if there is no response, the claim will be denied.Thank you again,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The repairs are to be done starting 9-26-2016, but they have not been done as of yetWhen they are done then I will be satisfied
Sincerely,
*** ***

Thank you for the opportunity to reply to this complaint.At this time, I reviewed the correspondence with one of our Claims Managers and she will ask one of the adjusters to resolve this claim todayOn behalf of the company, please accept my apology for the lack of communication and action on our
part.Best regards,*** ***

Thank you for the opportunity to respond to this complaint.This claim is closedComplainant has been notified of resolution and check has been issued.Thank you,*** ***

Unique apologizes to the complainant for the lack of communicationWe will speak with the adjuster about this issue and her senior management is aware of the situationA Claims Supervisor has reviewed the file and confirmed that there was no coverage on the date of lossTherefore, this claim is
denied per the parameters of the policy.Thank you,*** ***

Thank you for the opportunity to respond to this complaint.We are very sorry that the complainant has experienced an issue with his callMondays are traditionally very busy and our claims team is trying to get to each call as quickly as they canIf he can call back later Monday afternoon, between
& or on Tuesday morning, he should have a better chance to reach Claims.Otherwise, he is more than welcome to use our Contact Us page and his email will be responded to within the next hours.Thank you,*** ***

Thank you for the opportunity to respond to this complaint
I see from our notes that *** *** claim was waiting on the results of the appraisalShe spoke with her adjuster on 10/then on 10/the total loss paperwork was mailed to herOnce Unique receives the completed forms, we can resolve the claim
Thank you,
*** ***

Complaint: ***
I am rejecting this response because: I waited over months and I'm not accepting any thing unless I receive a check in my mailbox to fix my car or you can feel free to send an adjuster to New York to inspect my car Legally you're supposed to reach out to me and fix my car since you guys knew since the accident happened on December This is April and I still haven't got what I desegre lawfully Hopefully the *** report and my wait time of months does justice So I would like a solution as soon as possible , I am not going to wait any longer since I already waited months Thanks you for understanding
Sincerely,
*** ***

Thank you for the opportunity to respond to this complaint.Unique has been in contact with this complainant since her claim was filedWhile we sent requests for documentation and reminder letters, we did not hear from the complainant until the rental on the vehicle from the claimant carrier was
about to endAt one point she retained legal representation then she ended that relationship but for that period of time, we could not speak with the complainant directly. As of Friday, our Special Investigations lead spoke with her and explained we need some documentation to close his investigationOnce received, we should be able to resolve the claim in a more timely manner.Thank you,*** ***