Associated Construction

Once again, the release was emailed on 09/15/and then again this monthWe remain on hold waiting for the law firm to return the release to us.Thank you,*** ***

Thank you for the opportunity to respond to this complaint.Per the claim notes, this complainant picked up his check for repairs on Wednesday, 09/21/His vehicle should be in process of repairsAlso, per the IL *** ** *** guideline, an insurance company should try and resolve a
claim within days for an insuredThis claim was opened on 08/29/and this complainant picked up his check less than a month laterUnique is well within the guideline set by the department.Thank you again,*** ***

The complainant has agreed to two offers now; the original offer and the one with goodwill adjustments, she even told our claims associate that she was satisfied with the adjustmentsWhile Unique can understand her frustration, contractually, we have gone above and beyond to satisfy this complainantThe tire betterment is not covered in her policy and we have explained this to the complainantAt this time, we ask the Revdex.com to respectfully close this complaint as it is clear that this complainant will not be satisfied in the end contrary to her original statements.Thank you,*** ***

From our notes, I see that we did speak with the complainant because he rejected our initial offer then a renegotiated one was sent outFrom the notes, it seems we are awaiting his responseHe is more than welcome to contact me directly at *** with his responseA check
has been issued for his rental reimbursement.Thank you,*** ***

Thank you for the opportunity to respond to this complaint.This complainant would need to discuss this issue with their insurance agentUnique Insurance bills this agency and they, in turn, receive payment from the insuredI do see that the policy was reinstated to the date it was cancelled so the
insured had insurance at this timeThey must pay their April bill to continue the policy.Thank you again,Nick ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
This response does not provide any extra financial support to me. I would have the same result if I did not take the time to file the complaint with the Revdex.comI was hoping for a better resolution to the car rental issue as I do not have the funds to pay up front at this time. I will have to borrow, where I'm sure that Unique could make an exceptionfor me and provide a rental up frontDisappointing to not gain anything after subpar service and filing a claim.
I am rejecting this response because:
Sincerely,
*** ***

Thank you for the opportunity to respond to this complaint.Unique Insurance apologizes to the complainant wholeheartedlyThe adjuster's supervisor reviewed the file and said that for some unforeseen reason, the check had not been issuedHe will speak with the adjuster about this situationUnique
regrets the error and a check has been processed and is in the mail to the complainant.Best,*** ***

Thank you for the opportunity to respond to this complaint.Per the claim notes, I see that this complainant was contacted by Unique and the claim has been settled and a check issued for repairsI believe the day she filed this complaint is the same time our Claims Department contacted her for
settlement.Thank you again,*** ***

Initial Business Response /* (1000, 7, 2015/09/23) */
Thank you for the opportunity to respond to this complaint
We are a bit perplexed by the continuation of this complaint since Ms*** has been in contact with us and we have been in constant contact with her over the past few weeks as
witnessed by the notes in her file, including an email from Unique's SrVP of Claims asking the complainant to comply with our requests for information:
Written By: *** *** Title:
Added: 09/18/3:48:PM
Diamond System Date: 09/18/Added/Appended by: ***
CLMT -
-RECD AUTHD EST$
-CALLED CLMTAT XXX XXX XXXX, # NOW WORKINGADVISED THAT I RECD AN AUTHD ESTREVIEW AMTADVISING THAT I WOULD SEND A COPY W/ PD RELEASEADVISED CLMTTO EITHER FAX THE RELEASE OR EMAIL
Written By: *** *** Title:
Added: 09/18/3:39:PM
Diamond System Date: 09/18/Added/Appended by: ***
claimant est in, revised approved in image right sent to adjuster to settle physical damage
Written By: *** *** Title:
Added: 09/18/2:42:PM
Diamond System Date: 09/18/Added/Appended by: ***
RETURNED CALL TO CLMNT ADVISED TO SEND EST AND GOOD PHOTOS I WOULD REVIEW AND CALL IF ESTIMATE AND PHOTOS SHOWS ALL DAMAGE FROM LOSS WE CAN MOVE AHEAD WITH SETTLING CLAIM, ADVISED I WOULD POSSIBLY HAVE TO INSPECT CLAIMANT VEHICLECLMNT STATED SHE WOULD EMAIL ASAP, GAVE MY EMAIL ADDRESS AND ALSO EMAILED MY EMAIL ADDRESS FOR CLMNT TO SEND PHOTOS AND EST
Written By: *** *** Title:
Added: 09/17/10:50:AM
Diamond System Date: 09/17/Added/Appended by: ***
Ms*** our office has sent several emails and left you multiple voice mail messagesWe can't resolve your property damage claim until we can inspect itPlease call my physical damage manager at 773-XXX-XXXX or *** *** at 773-XXX-XXXXYou can also email us at
(provided several email addresses for info to be sent)
Please remember to include your claim number 15ILPXXXXXXX
*** ***
Senior VP Claims
O: (773)XXX-XXXX
Written By: *** *** Title:
Added: 09/17/10:36:AM
Diamond System Date: 09/17/Added/Appended by: ***
CALLED CLMNT TO SET UP INSPECTION OF CV DAMAGES , LEFT MESSAGE WITH MY DIRECT EXT TO RETURN CALL ASAP
Written By: *** *** Title:
Added: 09/14/9:27:AM
Diamond System Date: 09/14/Added/Appended by: ***
CLMT -
-CALLED CLMTAT XXX XXXX, TEL# IS TEMPNOT IN SERVICE
-SENT EMAIL TO (Ms*** Email)ADVISING LIABACCEPTED REQUSTED LOCOF CV IN ORDER TO SETUP APPRTO VIEW THE DAMAGESADVISED SHE CAN EITHER RESPOND BY EMAIL OR CALL
-CALLED *** ADJ*** *** AT *** XXX XXXX, CLM#XXXXXXXXX, LEFT A MESSAGE ON VM REQRETD CALL W/ CONTACT FOR THE CLMT
(Some information such as email addresses and phone numbers redacted)
As you can see we have been actively attempting to resolve this claim, even to the point of not sending an appraiser and making the settlement offer based on Ms***'s images sent
Ms*** has been in contact with our company so we do not understand this rebuttal
Thank you,
*** ***

Per the claim notes, this complainant received a phone call from the team lead on 06/and he agreed to take his vehicle to a shop; Unique emailed the estimate to that shop and a check was issued for paymentThis claim is closed on our end.Thank you,*** ***

Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: Nancy *** adjuster
Contact Phone: 773-299-
Contact Email: ***
In response to Mrs.*** complaint a third party filing a claim for damagesOur liability investigation was completed
and a settlement offer was extended and mailed out for 100% of our appraisal inspection estimate in the amount of $We are in receipt of Mrs*** accepted response and signed release and payment was already processed for resolution

Initial Business Response /* (1000, 8, 2015/07/22) */
Case ID: XXXXXXXX
Contact Name: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@producersnational.com
Ms*** will receive for her total loss the value of the vehicle less the amount of prior damage to the vehicle less the
amount of the policy deductibleThe issue of the SRraised in Ms***'s case description will have no impact on the amount she will receiveUnique adjuster, ***, will contact Ms*** to explain how her claim is being processed by UniqueWe hope that this adequately responds to Ms***'s concerns

Thank you for the opportunity to reply to this complaint.After reviewing the notes, I see it took awhile for Unique to reach the insured and we apologize for that, sometimes, insureds are not as forthright in speaking about incidentsWhen we did speak to him, he said he and the claimant agreed that
they would pay cash instead of going thru insuranceWe explained that the complainant had filed a claim with Unique after trying to file with ***A *** rep later told Unique that the complainant did not want to pay her deductible and decided to go through us.Since then, we have approved an estimate for work on the vehicle and explained if there is more, once we received a supplemental estimate, we will review further for approvalWe were awaiting documents from our insured and, at times, this may have held up the processWe have reviewed the estimates from *** and approved for a lesser amount based on rates paid to our shops in GeorgiaIt seems the complainant has paid out more than the estimate approved and is seeking remunerationWhen Unique representatives explained to her that the estimate was approved for the set amount, she became agitated with our rep and used profanityWe explained she can go through her carrier, who in turn would subrogate but she became upset and said she is hiring an attorneyAt this time, we have not heard from the complainant, outside of this forum, nor her attorney.Thank you,Nick ***

*** *** has spoken to our company many times over the past few weeksWe received a loss notice on 11/and moved quickly to process the claim in a timely mannerHis adjuster's supervisor spoke with him on 11/with an update and checks have already been processed for paymentsI am confused as
to why *** *** has even file a complaint with the Revdex.com since his claims is in the process of being completely resolved.Thank you,*** ***

Complaint: ***
I am rejecting this response because: The car ha not been fixed yet I have to wait on July per the Body Shop to bring the car inAlso the hood of the car has never been opened to as if there are additional damages that need repairThe estimate was quoted for external damages onlyI asked the adjuster if they would open the hood to see if there was additional damages, they said they won't know until they take the car apart they did not want to open the hoodHe said if the hood was open it would not be able to close because of the bumper was shiftI do understand that they cut a check to the body shop, my care is still not repairedJuly will be exactly one month since the accident took placeI am without a car no rental car nothing, This claim is not ready to be closed until I get my car repair and open the hood to assess if there is additional damages. I am not trying to be a pain or a bothersome to anyoneI simply am not going to take anything they say and trust anything until I see for myselfThis has been the worst experience for me dealing with a company since my existenceI will close this claim when I get my car back and have it look at by a mechanic to see if there is additional damage internally.
Sincerely,
*** *** ***

Complaint:
I am rejecting this response because:I am rejecting this response because: I have dealt with both other insurance companies when their insured was deemed at fault and in both cases days was the amount of time it took to meet with the adjuster, schedule a repair and drop the car offIn my experience repairs should be nearly complete by nowIs Unique Insurance trying to say that I shouldn't expect them to to live up to the standards set by their competitors? Furthermore, the number that they called is a Google Voice numberNot only does it have a tested working voicemail system, it captures text transcripts of voicemailsIt captured a call at1/28/10:AM while I was at work from Unique InsuranceThe caller declined to leave a voicemailAttempting to shift blame for delays in processing is neither professional nor is it helping to resolve this claim in a timely manner. I decided to seek mediation in this claim because the lack of responsiveness to calls, emails and the claim itself lined up with other consumers' reviews of their experience with Unique InsuranceGiven their other comments I was concerned that Unique Insurance would either act in bad faith or attempt to delay coverage as long as possibleTheir actions up to this point have only confirmed those suspicionsRather than email me or respond to contact with phone call or schedule an adjuster they chose to mail me a paper form that requested information that was all readily available in the police report, and insisted that I return it via snail mailThat is unreasonable and I feel it's an intentional tactic to delay coverageThe form didn't arrive until the 26'th, days after the accident, and was returned via certified mail todayUnique Insurance will have to sign for it on arrivalIf they would be so kind as to provide an email address to send it to it would greatly expedite this process.This is a very cut and dry case- my vehicle was stopped at a stop lightTheir insured failed to stop and rear-ended meThere is no percentage of fault to be decidedIt's all in the police reportUntil the claim is resolved and Unique Insurance has put my car back the way it was (and given their penchant for snail mail, also reimbursed me for the $it costs to respond by certified mail each time) I'm not going to accept their responseI will also not be taking phone calls from Unique Insurance in the futureAt this time I would prefer that communication take place via email.Sincerely,Andrew ***
Sincerely,
Andrew ***

Thank you for the opportunity to respond to this complaint which was filed on 04/19/16; one day before an adjuster contacted the complainant and resolved the claim.Once we received the *** report, we were able to verify liability and we also verified coverage with our Underwriting Department
Estimate was approved and payment was issued on 04/25/to the body shop with the complainant as the second payee on the check.This claims is listed as closed in our files and well within the day guideline set by the ** *** ** ***Thank you,*** ***

Thank you for the opportunity to respond to this complaint.In January, we sent total loss documents to the complainant so he can receive his checkWe never received anything back from him; therefore, we have not issued a check.I will have one of our supervisors e-mail the documents to the
complainant at the listed e-mail addressHe will need to let us know, too, if he is keeping the vehicle or not.He should check his e-mail later today for an e-mail from *** *** with Unique InsuranceOnce we received the information, we can issue him a check.Thank you,*** ***

Complaint:
I am rejecting this response because: I called Mr. Kevin *** and Mr*** his supervisor left several voicemails and tried contacting both gentlemen thru email to no responseMr*** left me a voicemail on 12-29-2015 which I have and never mentioned anything about a letter of denial being mailed out for his client MS Capri ***I have called this company over times to just get a up dateon claim only to have to be put on hold for over an hour several times, the service unique insurance provides is very poor quality and very low standard of doing businessand if their client was not covered for the date in question I will need verification from Unique insurance stating that. it has taken Mr*** and this company almost days to tell me that their client was not covered when they knew this information from day one, after he sent me a letter stating that unique insurance was representing ms Capri *** I am so Happy that I don't have to deal with a Bogus business Like Unique Insurance on a regular basissincerely
Anthony ***