Associated Construction

Thank you for the opportunity to respond to this complaint.Per the claim notes, we explained the offer to the complainant and this offer still stands. Our insured also has notified us that he is pursuing a claim through the complainant's carrier at this time. We have closed the collision portion of...

the claim on the Unique side while the insured goes through the complainant's company for a settlement.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.Unique issued a release form in 09/15 for the claimant to sign. The Unique adjuster explained to the claimant's [redacted] agent that we were offering 75% of the estimate due to the sudden stop. We issued the release form on 09/28/15. On...

10/01, our adjuster spoke with the agent again because the complainant retrieved higher estimates. Our physical damage department rewrote the estimate using prices negotiated with our preferred vendor shops and like kind and quality parts. This is why the difference in the estimates. The agent then told our adjuster that he would call her back with a decision and that is the last note we have in our file. There is no record of a return call.At this point, we will have an adjuster follow up with this claim to ensure a speedy resolution.If there has been a lack of communication, Unique apologizes for the error. We will move the claim forward and hope to find a good common ground for this claim.Thank you,[redacted]

Initial Business Response /* (1000, 5, 2015/04/20) */
Ms. [redacted] is one of our Unique insureds who has been in contact with us recently. I have explained to her that we will speak to her adjuster about his behavior.
In the mean time, I directed Ms. [redacted] to speak with our Vice President of...

Claims; which she did on Thursday, April 16th. Our VP advised Ms. [redacted] that we are waiting on the police report to complete our investigation. Ordering the police report is an important step in the process and Ms. [redacted] should have received one at the accident scene. Since she did not, we need to order one from the department and this can take time.
When speaking to the adjuster about this part of the process, she said she wanted to speak to a manager. Our adjuster advised her that he would not transfer her to a manager because they would tell her the same thing. The adjuster explained to her she could get the police report offline and she said she paid a premium and would not go online to pay for a police report. Therefore, we must order one from the police department.
When the VP spoke with her, she explained the situation again and told Ms. [redacted] to feel free and call her back this week for a status update.
Unfortunately, retrieving the police report can take some time and slow down the claims process.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I'm not satisfied with the resolution. I have yet to receive any phone calls about my car I don't have a car and they refuse to give me my car they wont let me pay a deductible and his insurance won't pay for it and its already been 30 days since the car accident I'm very upset and unsatisfied with the efforts they're giving to resolve this problem
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.The facts of this claim are specifically outlined in the notes especially since this was a theft investigation. Our special investigations unit needed to process a thorough review prior to providing a final statement on this claim. During...

these types of investigations, discussions with police departments are necessary and sometimes scheduling these talks can be time consuming; which looks like the case here. Unique SIU needed to file a freedom of Information Act (FOIA) for the police report, which can also take time. I see from the notes that our SIU manager was in talks with the complainant in April and May and while these talks were moving forward, waiting for other items may not move in as timely a manner. With the SIU complete, a file review was processed on 06/22/16 and the adjuster contacted the lien holder and requested some documentation. The lien holder said sending these documents may take 24-48 hours and we faxed the requested info to the lien holder. Once the documents are sent to Unique, we can complete processing this claim.Also, just for clarification, this complainant has only been with Unique Insurance since November of 2015. He may have been an [redacted] customer for a longer period of time but not with Unique Insurance.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: when my car was in the accident I called Unique insurance so my car could be tow from the accident. They gave me a tow number for me to call someone and when I call him he told me that he doesn't tow no one in the suburbs. He own deal with downtown Chicago IL. So my car had to be put in the pound for 24 hours. I had to pay about $270 plus $75 for my car to come out of the pound and tow to my house. 
Sincerely, 
[redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, I see that the complainant's estimate is approved and she will contact Unique Monday to tell us where she would like to have her vehicle repaired. Due to there being multiple people involved, it looks like this is the...

main  reason for a delay in processing; trying to get documentation from each person. We apologize for the length of time it has taken to get her vehicle repaired but we do have a duty to our insured for a thorough investigation. Thank you again,[redacted]

Thank you for the opportunity to reply to this complaint.This claim was filed on 01/20/2016; two days AFTER the actual date of loss. Per IL Department of Insurance guidelines, they want all companies to work to resolve claims within 60 days. Unique is well within these guidelines.Per the adjuster's...

notes, she spoke with the complainant on 01/28/16. He reviewed the details with her. She explained that he needed to take the car to a body shop which she had assigned to him. She even transferred him to the shop to schedule a time to bring the car to them. An appraiser is schedule to review the vehicle at the body shop. The adjuster also explained to the complainant that once the estimate is received, we can settle the claim and issue payment. In fact, Unique associates spoke with Mr. [redacted] three times on 01/28/16.We are unsure why he is filing a complaint when he has been provided all the information we have available at this time. Once the estimate is received, his adjuster will call him with an update.Thank  you,Nick [redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, this claim went to subrogation which usually takes longer than other claims but it looks like Unique is just waiting on a signed release to send the check.The complainant may want to reach out to his company for a...

status.Thank you again,[redacted]

Thank you for the opportunity to reply to this complaint.I followed up with our physical damage manager to investigate this situation further. She contacted the appraiser, her employee, who was at [redacted] doing appraisals yesterday. While there, someone called the shop and asked if a Unique appraiser...

was there doing photos & estimates. The shop confirmed with the caller yes, he was indeed there. The appraiser was there for his regularly appointed time and this complainant was a no show. If he had shown up but was not listed on the appointment sheet, this appraiser would have still completed the photos & estimate to provide the service and not leave the complainant in a bad situation. The complainant then called our adjusting team, at 12:11:41 PM, and was irate with the adjuster who apologized for the inconvenience and provided an easy solution to the issue at hand so as to calm the complainant. He then called again, at 3:10:42 PM, still upset and relayed the details of his situation to another adjuster who provided him easy solutions to the situation.At this time, the complainant only need to take photos and email them to us or even go to an independent body shop and have them email the images to Unique. Thank you again,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.Unique apologizes to the complainant for the lack of communications and resolution to this claim. At this time, I see an offer has been extended to the complainant and we hope this will lead to the timely conclusion of this claim.Best,[redacted]...

[redacted]

Thank you for the opportunity to respond to this complaint.I see from our file that check [redacted] was issued to the complainant on 06/12/17. If he has not received it, he should have called us sooner, seeing as how it is now August.I will ask the handling team to stop payment on the current check and...

issue a new one. If it is not received within 10 business days by the complainant, he should call us to say he has not received the check. The check will be mailed no later than tomorrow, August 9.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.From reviewing the notes in the file, the complainant called Unique's Claim Department on 01/14/2016 and spoke with one of our claims associates and Ms. [redacted] Assignment for review of the vehicles has been processed and the complainant is...

sending in his medical bills for review. The claim is in process.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Per the claims notes, I see that the estimate was received yesterday, 07/05, and reviewed today, 07/06, with an approval. I have asked the team supervisor to expedite this claim. Unique apologizes for the lack of communication with the...

complainant.Thank you,[redacted]

Per this complainant's policy notes, we issued a check to her on Tuesday, 05/17/16. This complaint was filed the next day which is the same day as her check went into the mail so it is now in the hands of the [redacted] for delivery. The complainant should allow at least 10 business days for...

delivery.Thank you,[redacted]

Again, now that Ms. [redacted] is working with an [redacted], we cannot discuss this claim further in an open forum. Unique Insurance is under no obligation to notify of personnel changes.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: As attached, the promised documents were submitted on Monday 4APR16 at approximately 11:30 AM EST. I called and left a voice mail message with adjuster at 11:32 AM EST etting her know they were sent, as verbally promised to her via our conversation that morning at 8:50 AM EST. To date, I have not gotten a follow up from her. I called this morning, 7APR16 at 9:55 AM EST and left a voice mail message for her to return my call to update me on next steps and to acquire time frames for proceeding. I have not received a return call. It is currently 11:54 PM EST. 
Sincerely,
[redacted]

Thank you for the opportunity to respond to this claim.After reviewing the file, I see that a payment was issued on March 31th, 2016. The check was mailed to [redacted]; it was made out to the shop and the complainant so that the body shop could not do anything with the check until...

authorized by the complainant. If the check has not been received then we will need to stop payment, void the check and re-issue. Is this the case? Because the complainant is not very specific in this complaint.Thank you,[redacted]