Associated Construction

Thank you for the opportunity to respond to this complaint.Our adjuster contacted Ms. [redacted] and explained the vehicle is a total loss and explained settlement breakdown figures. Pending: the insured must forward a copy of the title to confirm ownership so that we can send the total loss paperwork in...

her name and resolve for payment . She will not retain the vehicle and it has been moved to an outside vendor to tow the vehicle o their lot. Ms. [redacted] says she has already removed all personal items from the vehicle. Once we receive the paperwork from her, we can move ahead with the settlement.Thank you,Nick [redacted]

Thank you for the opportunity to respond to this complaint.Unique apologizes for not having this claim resolved sooner. At this time, an adjuster has reached out to the complainant. Her estimate is approved and the adjuster asked to return the call and speak with someone on Team A to settle the...

claim.If for some reason she cannot reach someone on Team A, she is more than welcome to email me at [redacted]@producersnational.com and I will assist where I can.Thank you again,[redacted]

Thank you for the opportunity to respond to this claim.After speaking with the adjuster, the insured is not responding to our calls and often times their phone is busy. The adjuster has sent a final Accident Report to complete and return to us as well as a reservation of rights letter. This claim...

will be deniable in 14 days due to non-cooperation, per our policy. The adjuster reached out to Mr. [redacted] and left a message outlining this information.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: The Adjuster did not contact me. I called their office. The adjuster told me that the estimate for repairs had not been approved at that time, and I was confused, because the week before he told me that it would be about 10 business days before my car would be done, then he stated that he was just reading notes on the account and transferred me to someone named [redacted] voicemail, in which I left a voicemail. I called [redacted] back the next day, and was told that she was going to submit the release for repairs that day, [redacted] the place that is going to do the repairs stated that they did not have the release at the time I called, and that the estimate quoted to me is not the total charge of what the repairs would be once they access the damages and begin work. I have been without my car for 1 1/2 month, missing days of work due to not having money to continue to rent a car. I have been stressed by this situation all because Unique didn't want to provide the service I paid for. Unique also failed to inform me that [redacted] has sent them a letter offering to pay for half the damages in which I shouldn't have to pay the $500 deductible. Unique is a very shady and underhanded operation, and should not be allowed to be in business.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.Per the file notes, this complainant has reach Unique twice in the last four days where she spoke with an adjuster telling him where the vehicle is located and we set up an appraiser assignment on June 13th.At this time, once the appraiser...

review the vehicle and sends an estimate, the complainant will be contacted again to review the info provided to us. I do this claim was reported to us on May 23, then the complainant reported the accident again on 06/09, 2-1/2 weeks later. She was contacted the next day on 06/10 and the appraiser was set up on 06/13, which I believe is very timely compared to what is reported in this complaint. The original adjuster she spoke with on 06/10 says the complainant was very rude to her on the phone. Thank you,[redacted]

The date of loss on this claim is 04/29/15, the complainant did not file the claim until 05/05/2016. The complainant has his car moved to the dealership and on 05/05, he said he will notify us if he wanted to keep it there or not. On 05/09, we verified the vehicle was still at the dealership and set...

appraisal assignment. On May 25, the complainant called and said the dealership wanted more than what was estimated and provided approval for the vehicle to be moved to a preferred vendor shop. Later that day, he called and said the vehicle charges were paid and vehicle was released from dealership. Vehicle moved and estimate wasn't approved until 06/06. A 919 letter was sent to the complainant in accordance with state regulations. The vehicle should be in process of repairs at this time.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Based upon the claims notes, I see that the complainant did file the loss and said that our insured admitted fault on the scene. Over the course of discussions, our insured presented a different story altogether. Since the accident occurred...

on private property the police did not come out to the scene and no report was filed. This becomes a case of hearsay on the complainant's side when she says the insured admitted fault at the scene. The complainant can contact her carrier and discuss options with them. Legal options are certainly one of the routes available to her. Thank you again,[redacted]

While we are continuing to investigate this claim and have not yet had a chance to contact the insured or the undisclosed driver; I am not completely sure that the complainant is aware of our policy.We are making every effort to reach our insured to resolve the coverage issue, however, if we do not receive any word from our insured, per our policy, we can deny the claim due to breach of contract by the insured; to be sure, this is not our ultimate goal. We understand the complainant's frustration but we must speak with our insured to ensure we fully investigate the coverage issue. We are sure the complainant would want their company to do the same if the shoe was on the other foot.Lastly, the IL Department of Insurance allows for a guideline of 60 days to complete the resolution of a claim and Unique is currently within this guideline.Thank you again,[redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, I see that this claim is paid and closed. The file was reviewed and approved n 12/14/16. Unique spoke wtih the complainant that day and explained the process. He said he is fine with everything and even told the claims...

associate that we made his day.Thank you again,[redacted]

The complainant can file a claim herself, but she would still need to pay the deductible. While we can certainly understand the frustration with the situation, we cannot set policy aside for non-cooperation or any other violation of the policy.Thank you,[redacted]

Thank you for the opportunity to respond to this claim.Per the claim notes, I see that we did indeed speak withe complainant on 08/28/17, as he mentions here. On that date, the settlement offer was approved and the details of which were reviewed with him. In fact, on that date, another adjuster...

contacted him and he said he spoke to the first one and that he did not have any other questions at this time. On 09/05/17, an adjuster contacted him to see if he received the paperwork sent. He said he had received it and would be sending it along to us by 09/06/17. At this time, we have not received the paperwork but once we have, resolution to the claim should be performed in a timely manner.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, one of the Unique claim adjusters reached the complainant on 03/24/2015 and reviewed the revised estimate with her along with deductible and betterment.  We told her we could issue the payment to her shop of choice...

and she agreed. The adjuster made certain that she had her direct contact info and the complainant thanked her for the call.This claim is now closed and payment was issued.[redacted]

We have received all the necessary documentation and a check for $9134 will be issued today. The complainant's should receive it by the beginning of next week.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.One of our adjusters spoke with the complainant on 07/01/16 and explained that we needed accident reports from both parties to advance this claim. This complainant only has liability and uninsured motorist physical damage; she says the...

claimant is uninsured. At this time, we have not received an accident report from either party. We also need a police report, which we will order if there is not one available from either party. We also need to file an IDOT certification form to ensure the claimant does not have insurance. Based on the report received from IDOT, we can move forward to complete the UMPD claim for the complainant. This process does take longer since we do have to wait for information from the state. If the complainant has any additional info for Unique, she is more than welcome to send it to (her claim number)@uniqueinsuranceco.com or to myself at n[redacted]@producersnational.com. Either way, the info will reach the claim file and an adjuster working on her claim.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint. Since there were multiple vehicles involved in this accident, Unique needed time to gather all the evidence. While some folks are quick to step up and follow process, sometimes others are not as quick. In this case, I reviewed the file with...

the team supervisor and he is allowing the adjuster too move forward with the complainant's claim and a check will be issued for his claim.Thank you again,[redacted]

Thank yo for the opportunity to respond to this complaint.From reviewing the claim file: This complainant did speak with our adjuster on 06/20, who explained about the VIN issue and explained to the complainant that he needed to contact his insurance agent to correct the issue. She told him that...

Unique is not able to correct it on our end, it was his responsibility to meet with the agent to fix it. He said he understood.The adjuster then noted the coverage issue with the VIN number not on the policy. Unique has ordered a police report as of 06/21.On 06/23, it is noted that he spoke with the team lead and she advised that we received the paperwork submitted and we will review the file and call him back. She then notes that the call was ended before she could fully explain the process, which means the caller hung up the phone.Had he continued his conversation with the team lead, he would have discovered that we need to investigate the situation fully. It may have been agent error, but he purchased another car, same make, same model and an update did not occur.  We are in the middle of looking into the situation and the IL [redacted] provides a guideline of 40 days to resolve an insured's claim and Unique is well within this guideline at this time. We hope to resolve the claim sooner but until we complete looking into the matter, we do not have a decision for him at this time.Thank you again,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I tried emailing photos to link they mailed me and the one I have from Revdex.com complaint and both dont work. Im just getting the run around again . I called and left a message to call me but no such luck obviously. I hope you can stop business like this to protect consumer from these bad businesses 
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.After reviewing the claim file, I see that we have issued a check and sent it to the claimant with a release requesting she complete the form and return it to us via fax or email. The check was issued on 12/17 which means it is probably in...

the mail on its way to their address.Thank you,[redacted]

Thank you for the opportunity to respond to this  complaint.Unique adjusters have spoken to the complainant and it has been determined, as of 06/23/16, that the additional damage is non-loss related and therefore is a maintenance issue not caused by the accident. The photos show that the tires...

are dry rotted and the tie rods are rusted; these are not accident related issues.At this time, the file is closed and these repairs will not be paid by Unique Insurance.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Per the complaint notes, I see that we contacted the insured and notified him of the claim resolution. Unique paid the claim on 09/30/16 and the body shop notified of the insured's agreement to have the vehicle repaired.Thank you,[redacted]...

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