Atlantic Engineering & Survey Consultants, Inc.

On July 31, Paramount Recovery Systems spoke to Ms*** at which time we placed the account in dispute status. After placing the account in dispute we contacted our client, ** *** *** *** *** *** **, and requested the validation documents. At this time we are
still waiting on the validation documents. On August 8, we contacted our client to get an update on the documents and the insurance information that was filed. Yesterday, August 8, 2017, our client responded that they are still working on obtaining the requested documents. Once we received the documents from our client we will provide the documents to Ms***. This communication is from a debt collector

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

After receiving Ms***'s complaint Paramount Recovery Systems contacted our client, *** *** *** ***, and informed them of hercomplaint. We received the validation documents in our office today from our client and are mailing them by certified mail to Ms
***. Ms*** please let us know if we can be of any assistance once you have received and reviewed the validation documents. You may call *** at ###-###-####. This communication is from a debt collectorcert#*** *** *** *** *** **

As stated in the previous response Paramount Recovery Systems did not speak to Ms*** about the accounts. Ms*** spoke to our clients, *** ** *** ***, *** ** *** ***, and the information used in our initial response came from our investigation with our clients. At no time until receiving this complaint has Ms*** requested validation documents from Paramount Recovery Systems. As stated in initial response Paramount Recovery Systems is sending the validation documents received by our client, *** ** *** ***, *** ** ***, *** ** *** *** , to the address provided in the original complaint. Please note that Paramount Recovery Systems is a third party collection agency and not able to file insurance because we are not a medical facility. This communication is from a debt collector

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Paramount Recovery Systems has not been calling Ms***We did not have a phone number in our systems for Ms***We did add the phone number provided in this complaint to our do not call data base The only phone number we do use is ###-###-####If Ms*** is
receiving calls from any other phone numbers it is not our company calling her. The accounts in our office are for our client, *** *** ***After receiving Ms***'s first CFPB complaint on April 13, the accounts were placed in a dispute status and validation was sent by certified mail. When an account is placed into a dispute status in our office we no longer attempt to collect the accounts. If Ms*** has another number not provided in this complaint she would like us to add to our do not call data base, she can contact *** at ###-###-####. Also if Ms*** is receiving calls from another number claiming to be Paramount Recovery Systems please provide said number so we can conduct a through investigation. This communication is from a debt collector

Complaint: ***
I am rejecting this response because: the collections agency is well aware that no correct was given because their client verified that they referred the account with an incorrect addressBoth parties are blaming the other and it is absurdThey neither one will accept responsibility and what they have done is illegal
Regards,
*** ***

I am rejecting this response because:i have contacted the company I will move forward with a police report

By Federal Law a collection agency cannot accept payments on an account that is being disputed. Mrs*** disputed her account in our office back on January 15, and has continued to dispute her account several times through the credit bureaus. When a consumer states they do not
acknowledge a debt as their responsibility the account is considered disputed. This communication is from a debt collector

Paramount Recovery Systems has one account in our office for Mr. [redacted].  The bill is from our client [redacted] LLC [redacted] Physician.  Paramount Recovery Systems received the account in our office on August 1, 2017 and mailed our first notice to Mr. [redacted] on August 3,...

2017.  As of today, May 4, 2018, the notice sent on August 3, 2017 has not been returned to our office as mail return.  Paramount Recovery Systems did not know that we had a bad address for Mr. [redacted] until he called our office on May 1, 2018 and updated his address in our system.  This communication is from a debt collector.

Paramount Recovery Systems has a business agreement with our clients and the employee that handles the disputes is HIPAA certified.  No HIPPA laws have been broken.  Paramount Recovery Systems doesn't have access to the documents that were sent to Ms. [redacted] unless the documents are...

request by the consumer, which Ms. [redacted] did.  Once the request is received we must request the documents from our client.  After we  complete our investigation the documents are mailed to the consumer.  Paramount Recovery Systems does not keep the documents in our office.  The documents that were sent to Ms. [redacted] are the proper documents required by law to validate a debt. Paramount Recovery Systems is providing the correct balances on the accounts to the three major credit bureaus.  All three major credit bureaus round the balances to a whole number.  Paramount Recovery Systems has no control on how the credit bureaus display the balance. If Ms. [redacted] has any further questions she may contact [redacted] at ###-###-####.  This communication is from a debt collector.

Paramount Recovery Systems is a third party collection agency not a medical facility.   We do not have access to insurance information.  The accounts we are collecting for  are back from 2011 and 2012.  Our client is not showing these accounts a paid in full.  We have...

requested the validation documents from our client and will mail out to [redacted] once they are received in our office.  If [redacted] has her Explanation of Benefits  from her insurance provider showing that the accounts in question  are paid she may provide the documents to us.  This communication is from a debt collector.

It appears contacting the owner/client of Paramount Recovery Systems was successful.  A very nice lady named [redacted] contacted me yesterday and advised that they saw their error, that they were going to proceed with the credit report deletion, and they attached a letter with the reply.  I am fully satisfied with resolution and though I hate it had to go this far it is what it is. They owned the error and fixed it.  Before sending this I did verify that it was deleted today.  So all appears to be well, and they’ve done what was asked!

Paramount Recovery Systems did send [redacted] her paid in full and deletion letter by email on April 3, 2018 at 2:22pm Central time.  We apologize that the request took longer than expected.  We try very hard to stay in the timeline promised.  This communication is from a...

debt collector.

Paramount Recovery Systems has never spoken to [redacted].  We received the account in our office on February 1, 2018.  Per our client CF Medical the account has not been paid.  Paramount Recovery Systems has requested the validation documents from our client and we will be mailing...

them to [redacted].  This communication is from a debt collector.

As stated previously we have a business agreement with our client that covers us under the HIPPA laws, which is covered in the documents sent to [redacted] along with the possibility of account going to  collections if not paid.  The documents we sent to [redacted] are the documents  our client provided us to validate the debt.   We do not keep the documents furnished by our client and only receive them in our office when a request for validation is received.   This communication is from a debt collector.

Ms. [redacted] does go  by [redacted].  She sent us two different CFPB complaints using both names.  After receiving the CFPB complaints we tried to send her the documents by certified mail.  Ms. [redacted] did not claim the documents and they were returned to our office.  See copy of return envelope attached along with information from USPS.com.  This communication is from a debt collector.

I am rejecting this response because:i have spoken with the office , if not removed I will be obtaining a police report

Paramount Recovery Systems has sent [redacted] his deletion letter today by email.  Our office closed early on Friday and did not reopen until 8am Central time today, March 29, 2018, due to the holiday.  This communication is from a debt collector.

Paramount Recovery Systems is a third party collection agency that collects directly for our clients.  Paramount Recovery Systems already sent [redacted] validation documents provided by our clients on May 18, 2017.  The documents show that  [redacted] signed that if the...

accounts were not paid they would be sent to a third party collection agency.  Paramount Recovery Systems has no obligation to continue to respond to frivolous dispute letters.   We have already provided her the documents required by law. This communication is from a debt collector.