Atlantic Engineering & Survey Consultants, Inc.

Paramount Recovery Systems has never spoken to [redacted].  We are not sure which company they spoke to, but it was not Paramount Recovery Systems.  The Revdex.com complaint was the first communication we have received from [redacted].  All of our calls are recorded and notated.  We have verified that there are no notes on the  account nor any call recordings with the phone number listed on this complaint.  This communication is from a debt collector.

Paramount Recovery Systems received [redacted]’s account in our office on January 31, 2016 from our client, CP Medical CY-Fair Outpatient Imaging, at which time we sent out a notice to the address provided in consumer’s complaint.  On March 15, 2016 we sent our second notice to the same...

address.  As of today’s date Paramount Recovery Systems has not received the two notices back as mail return. Paramount Recovery Systems tried several times to contact Ms. [redacted] in the months of February and March.  On April 6, 2016 Paramount Recovery Systems called and spoke to Ms. [redacted] at which time Ms. [redacted] was offered a discount on the account.  Ms. [redacted] refused settlement offer and stated that it was illegal to report something on her credit that is three years old and without contacting her first.  At which time the collector informed Ms. [redacted] that we had sent her two letters and tried to call her multiple times.  Ms. [redacted] stated that she would obtain legal advice and call Paramount Recovery Systems back.   On June 9, 2016 Ms. [redacted] called Paramount Recovery Systems and requested an itemized statement, so she could get with an attorney.  Paramount Recovery Systems has requested the itemized bill from our client and will send once the documents are received.  If Ms. [redacted] or her attorney has any questions they can contact us at [redacted] ext [redacted]. This communication is from a debt collector

Paramount Recovery Systems has received two disputes through the credit bureaus for Ms. [redacted].  We have responded accordingly to the credit bureaus as required by law.  This communication is from a debt collector.

Our client, CP Medical LLC, placed Mr. [redacted]’ accounts in our office on 06/30/2015.  Paramount Recovery Systems is a third party collection agency and doesn’t purchase debt.  On 06/30/2015 notification of the debt was sent to the address on Same Way in Kingwood TX, which was the address...

provided by our client.  We have now updated Mr. [redacted]’ address and we have requested validation documents from our client, CP Medical LLC.  The validation documentation will be sent to Mr. [redacted] once received.  In the meantime we have requested for the three major credit bureaus to remove our tradeline from Mr. [redacted]’ credit reports. Paramount Recovery Systems also received a written dispute through the mail on 03/23/2016 and will be following up using that letter. This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because: I have not received no certified  letter from the above creditor and I have attempted to reach out to them and was kept on hold for two hours and no one ever answered my calls. I have reached out several different times with not one returned call. I will attempt to reach out to the above creditor to discuss this account.
Regards,
[redacted]

After further review, we do acknowledge receipt of 4
separate e-mails containing 4 separate attachments (1 each) from Mrs [redacted].
Included among these was a bank statement reflecting payment made to [redacted]
in the amount of $353.00 on August 14th, 2012. All attachments have
been forwarded to our client CP Medical, LLC, and we are awaiting response of
their findings. However, our previous inquiries with our client yielded no
discovery of missed or undocumented payments. We have also requested itemized
statements which will be forwarded to the consumer upon receipt. **Please note that we
do not have any direct affiliation with Taylor Emergency Medicine Associates,
PA, [redacted] (who is listed as the ER physician) or the [redacted]  Law
Group, PC.**Furthermore, while the balance noted on the [redacted] Law
Group’s statement does match that of the account in our office, none of the
information within the documents provided lists the date of service in question,
and the original account number referenced does not match any data listed in
our files. Without this information, we cannot surmise that the proof of
payment provided by consumer is indeed directly related to the account in
question. Until response from our client is received, this account will be
placed in a suspended status. This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because: This is the same company I contacted they have sever address and seer locations and sever names I need these people to remove this inaccurate information from my report simple I am tired of fighting this battle there is no way this company can get away with what they are doing. They didn't just purchased this debt because if they did they will show proof and they haven't this is the same company I am referencing too. This situation needs to be solved their are laws that is preventing this company to do this
Regards,
[redacted]

After receiving this complaint we forward the complaint to our client CP Medical LLC Athens Emergency Medical Associates PA.  Our client has requested  Paramount Recovery Systems to close the account in our office and red flag as a possible identity theft.  We will be contacting the...

three major credit bureaus and requesting our trade line to be removed from Mr. [redacted]' credit report.  Please allow the credit bureaus up to 30 days to complete this process.  This communication is from a debt collector.

Paramount Recovery Systems has two accounts in our office for [redacted].  The accounts are from August 10, 2011 and December 25, 2012.  Paramount Recovery Systems was not assigned the accounts in our office until February 6, 2017. Ms. [redacted] contacted our office...

twice on August 14, 2017.  After receiving this complaint we pulled and listened to the calls.    On this first call with Ms. [redacted] called and stated that we are falsely reporting these accounts because of the date.  The Representative stated that is the date that we received the accounts in our office that the accounts were purchased by our client [redacted] and another collection agency had the account before it was placed in our office.  Ms. [redacted] kept stating no and said she was recording the call and then disconnected the call. About 5 minutes later Ms. [redacted] called back in and requested the itemized bill.  The representative went over the address and Ms. [redacted] stated no the address was incorrect and asked if we would email the itemized statements.  Representative informed the consumer that we can’t email the itemized statement and Ms. [redacted]’s updated her address.  The representative informed Ms. [redacted] that we would mail the itemize statements to her updated address in a plain white envelope and that we can’t put our name on the outside due to privacy laws.  Ms. [redacted] asked for the date of service and the representative gave her the correct dates of service.  Ms. [redacted] stated thank you and disconnected the call.  At no time on either call was Ms. [redacted] denied the itemized statement nor told to contact [redacted] in Houston Texas.  Also Ms. [redacted] was not told the dates of service were from 2017.  When a collection agency credit reports they must provide the assign date and the date of service.  The representative did put the account in the status to request the validation documents from our client and once we receive the documents we will send them to Ms. [redacted].  Once Ms. [redacted] receives her itemized statement she can contact [redacted] at ###-###-#### for any further questions.  This communication is from a debt collector.

As a third party collection agency Paramount Recovery Systems is not able to just arbitrarily remove and item from a consumers credit.  We did contact our client, [redacted], and informed them of Mr. [redacted]’s hardship.  Our client, [redacted], did authorize...

Paramount Recovery Systems to remove the account from Mr. [redacted]’s credit.  The request was made today December 1, 2016 through [redacted].  Please see deletion letter attached.This communication is from a debt collector.

After we received Ms. [redacted]’s dispute we contactedour client [redacted] and ordered the documents requested.   OnApril 6, 2015 we received the documents from our client and mailed thedocuments certified to the address we had on file:[redacted]Via...

Certified Mail: [redacted] Today, June 3, 2015, we went ahead and closed the accountand returned to our client [redacted] and requested a removal from Ms. [redacted]William’s credit report through EOSCAR.   Audit control number:[redacted]We have attached a deletion letter for Ms. [redacted] William’srecord.This communication is from a debt collector.

On March 29, 2017 our local area had bad weather that knocked out the phone lines in our area.  Paramount Recovery Systems phones were down off on until April 3, 2017 due to weather issues.  The ticked number provided to us by our phone company is 5372.  Our phone number ###-###-####...

is a good working phone number.    We have marked Ms. [redacted]’s account as a disputed status in our office.  Paramount Recovery Systems has informed our client, [redacted], of Ms. [redacted]’s dispute and are currently investigating Ms. [redacted]’s account.  Once our investigation is complete we will send our finding’s to Ms. [redacted] at the address provided in this complaint.  If Ms. [redacted] has any questions she can contact [redacted] at ###-###-####.  This communication is from a debt collector.

Paramount Recovery Systems is a third party collection agency that has a Business Agreement with our clients.  We do not purchase debt and collect directly for our clients.  Paramount Recovery Systems has two accounts in our office for Ms. [redacted].  The first account that we received...

was on March 13, 2014 from our client, [redacted].  We sent Ms. [redacted] her first notice on March 17, 2014 and did not credit report the account until June 5, 2014.  We received the second account in our office on September 10, 2014 from our client, [redacted], and sent the a notice on that account on September 12, 2014.  We did not credit report that account until November 12, 2014.  On June 26, 2017 we received an email from Ms. [redacted] disputing the accounts.  At which time Paramount Recovery Systems marked Ms. [redacted]’s account as a dispute and informed our client of Ms. [redacted]’s dispute.  On July 10, 2017 we received another email from Ms. [redacted] disputing the accounts.  Paramount Recovery Systems was still waiting for the validation documents from our client, so we could perform our investigation.  On July 13, 2017 Paramount Recovery Systems received the validation documents from our client and after our investigation we mailed the validation documents by certified mail.  Cert#[redacted] Per the USPS.com website the certified mail was delivered on July 13, 2017 at 11:01am.  If Ms. [redacted] has any questions she can contact [redacted] at ###-###-####.  This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because:  When I disputed this thru the CB, how could the response be "verified" and dispute closed if myself or the CB had not received proof of validation thru signed contracts that I agreed to this debt.
Regards,
[redacted]

Paramount Recovery Systems can not call Mr. [redacted] because he has cease and desist his account in our office.  The certified letter came back as unclaimed on March 20, 2017.  On May 4, 2017 the validation documents were resent to Mr. [redacted] by regular mail.  We are not able to display our name on the outside of the envelope.   The envelope has our [redacted] listed as the return address.  If Mr. [redacted] has any questions he can contact [redacted] at ###-###-#### ext. [redacted].  This communication is from a debt collector.

Paramount Recovery Systems has informed our client, [redacted], of your mishap with [redacted] concerning your account.  We have closed the account in our office and have requested through E-Oscar to have our trade line removed from Mr. [redacted]’s credit report. ...

Please find attached deletion letter.  This communication is from a debt collector.

We have returned this account to our client the [redacted].  We received the address that we sent the notice to from the [redacted].  We did contact our client the [redacted] to verify where they received the address.  The address was provided on the date of service 01/16/2014.  Due to us returning the account to our client the [redacted] we no longer have all the details on this account.  If Ms. [redacted] would like to contact me at ###-###-#### I will be more than happy enough to give her the information I do have on file.  This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because:As previously stated, I am NOT disputing the account. Regardless of how many times it has been disputed in the past it should currently NOT be in dispute and my credit report should reflect as such. PRS has been advised several times that the account is no longer in dispute and has refused to update the account to say otherwise.
Regards,
[redacted]

Paramount Recovery Systems has not had any other communication from Mr. [redacted] other than his Revdex.com complaint.  We have not received a police report from Mr. [redacted] or been told this is fraud.  In Mr. [redacted]’s original complaint he claimed he did not have a written agreement with Paramount Recovery Systems.  We are a third party collection agency and his agreement would be with our client.  We have gone ahead and informed our client that Mr. [redacted] is claiming identity theft and returned the account to our client.  We have also red flagged Mr. [redacted] in our office as possible identity theft.

Complaint: 1[redacted]
I am rejecting this response because:Paramount's statement: On September 25, 2015 we spoke to
Mrs. [redacted] and she stated she had already paid this and she did not have any
proof, but she was going to look for proof and to follow up with her in a week.
On September 28, 2015 Mrs. [redacted] called back and stated that she found a
letter from the other collection agency and she was going to send it in with a
copy of the cashed check.My response: No, I
did not say I was going to send a copy of the cashed check! To set the
stage, my husband and I remembered an odd collection letter three years ago regarding
an incident that happened three years before in 2009 –we took our son to the
emergency room as a precaution after football practice. We thought all had been
paid. Then came an odd letter from [redacted]…my husband paid them and
remembered it was a check by phone.Three years later, in 2015, Paramount Recovery calls
regarding the same amount on the same date. I told Paramount I would look for
proof that it had been paid. I found the [redacted] letter that had a
confirmation number given to my husband when he paid with a check by phone. I
tried to track down [redacted] for proof but all phone numbers regarding
[redacted] were dead ends. So I turned to my credit union to find the payment
from three years before. When I called Paramount back I told them I would send a bank statement showing the money had
been withdrawn through a payment portal (check by phone) by the [redacted] Law
Group. I never volunteered a canceled check because we had paid by giving our
routing number and bank account over the phone to the [redacted].Paramount statement: At this time the account was placed
into a status to check with our client, CP Medical, for a payment.  On September 29, 2015 we received an email
from Mrs. [redacted] with two attachments.  One attachment was a screen of Paramount Recovery Systems webpage
showing her account information in our office.  The second was a letter from a different collection agency dated August
8. 2012.My response: I sent Paramount four attachments, not two,
FOUR. I sent them on September 28, not 9/29 and I have the emails to prove it.Two attachments were the ones mentioned by Paramount in the
above statement. The third was our bank statement from August 2012 and the
other was a screen shot of what I found regarding [redacted] on the Revdex.com website
and I’ll get to that later.Our statement showed $353 had been taken from our account.
We did not authorize the additional money to be taken by the [redacted], the
agency's letter clearly states that we owed $339, [redacted] took $353, the
additional $14 was unauthorized. Paramount wants to use the difference to demonstrate that it
is not the money previously paid on behalf of their client, but it is not a different amount, [redacted]
helped itself to the extra $14. Paramount knows the amounts match, but they
want to pretend they don't. Also, Paramount wants to confuse the issue by naming two
different clients: The client [redacted] lists in the August 2012 letter is
Taylor Emergency Medicine Asc PA, Paramount told me its client is a doctor, but
they referred to the client as CP Medical on their website. Which is it, a
doctor or CP Medical?...either way I would suspect that since this request for
payment was from 2009, the group requesting payment may very well have changed
its name. I still have to wonder, however, why they told me the client was a
doctor and not CP Medical. Either way, I have never heard of any of them,
whoever the doctor is, CP Medical, or Taylor Emergency PA, we went to Abilene
Regional Medical Center. What does match is the date of service (Paramount gave
that to us over the phone) and the amount of $339 on the [redacted] letter and
on the Paramount website. (By the way, it would be really nice to have something in writing
from Paramount other than a phone call and a website since both are controlled by
them, it’s a bit of a moving target since a website can be changed by them and
any recording over a phone is also controlled by them.)The fourth of the four attachments I sent to Paramount was a
screen shot from the Revdex.com showing that [redacted] gets a D- from the
Revdex.com. The Revdex.com page also states there is an alert on this
business! The bank statement I sent to Paramount as proof that this has been
paid clearly shows [redacted] took the money...the question is, where did the
money go? Since the money was paid to a collection agency hired by the same
client, I told Paramount they need to contact [redacted] because it has clearly
been paid. Paramount told me they couldn’t find [redacted] either (I had made
indications on the [redacted] letter that I had not been able to reach them to
provide proof). Paramount continues to harass me because I am not slippery
and they want the money!! They don’t care that it has been paid so they insist that no proof has been provided.Paramount: The letter sent to us does have the same name of
the provider we are collecting for and the same balance, but the original
account number listed is different than the account number in our office.  The letter has an original account number of
[redacted] and the original account number Paramount Recovery Systems is collecting
on is [redacted].  The letter sent to us
also had a hand written confirmation number written in blue ink.  In black ink it states paid Aug 14, 2012 and
has a balance written next to it for 353.00.  This balance doesn’t match the balance in our office.My response: The black ink Paramount refers to was written by
me on September 28, 2015 in a black Sharpie pen more than three years after the
blue ink confirmation number was written by my husband. I wrote: "Paid
August 14, 2012, Electronic-August 14, $353." That was a note I jotted
down when I was on the phone with my credit union. It was also on September 28,
2015, that I requested my credit union to fax me the statement showing the
payment was made to [redacted]. The statement shows that the request came
through the payment portal on August 13 and was paid on August 14, 2012, to [redacted].
The [redacted] letter is dated August 8, 2012, which I believe shows how quickly
we responded to [redacted] regarding a balance we did not know we owed. The short
delay between August 8 on the letter and our response is the delay between the time
the letter was written and the time it was delivered. During that time my
husband also called Abilene Regional Medical Center, where we took our son in
2009, and spoke to [redacted] to find out if the charge was legitimate. She
told my husband we did not owe the hospital but an additional charge could
possibly come from a doctor.  It is odd,
however, that we would be asked to pay $339 three years after the emergency
room visit. Paramount: We submitted the letter to our client, CP
Medical, for them to verify if payment was received even though the original
account number was different.  On October
2, 2015 the client, CP Medical, responded no payment was received on the
account in our office and they would need proof of payment.  We tried to contact Mrs. [redacted] several
times to inform her that the client, CP Medical, stated they would need proof
of payment.  On October 21, 2015 we were
able to speak to Mrs. [redacted] and informed her that our client, CP Medical, was
requesting her to send more information on the account and would need proof of
payment.  Mrs. [redacted] stated that is all
the information she had and that was proof of her payment.My response: I take exception to Paramount's statement that
they tried to contact me several times and then finally on October 21 they got
in touch with me. That indicates that Paramount is trying to act like I was
avoiding them. I did not hear from Paramount after I emailed them the proof
(credit union statement) that the matter was settled. I showed them proof that
the funds had been taken by the previous collection agency -- a fact that
Paramount has conveniently not mentioned to you, remember, they said there were
only two attachments.Paramount: After receiving Mrs. [redacted] Revdex.com complaint we
went back to our client CP Medical and asked for them again to verify if they
had received a payment and resent them the document Mrs. [redacted] had sent.   The client responded back that they have not
received payment for this account and that they would need proof of payment.We never received a copy of the cashed check or any other
proof of payment.  Please find attached
the documents we did receive from Mrs. [redacted].My response: Again, I never promised them a copy of a cashed
check because we did the payment over the phone -- there is no record of a
cashed check and we did not promise that because we could only show a credit
union statement as proof…but yet Paramount wants to act like we could not
fulfill a promise to them, AND we could provide no proof...both of these statements
by Paramount are untrue! Also, they clearly saw a confirmation number from [redacted]
written on the letter.In summary, we are making this complaint against Paramount
because of continued harassment and insistence that we need to provide more
proof. In their above response, they have lied regarding the attachments and
the so-called promised canceled check. They also have been trying to confuse
the issue with naming different clients and different amounts while they can
clearly see the dates of services are the same and the amounts are the same. They
do this with phone calls and point to their website as some kind of proof to us
that they are owed. Also, I suspect they don’t provide information in writing because
they can’t control or change a letter once it has gone out like they can
control the website.We also filed a complaint with the Revdex.com regarding [redacted]. We
feel victimized by both of these companies over a claimed debt that has been
paid and proof has been provided. Second, regarding [redacted], they were hired
by whomever we supposedly owed this money to, they took it and apparently did
not give it to the client. We have been victimized by [redacted] twice…taking
the money for their own and the extra $14…and now we are victimized by
Paramount with lies and continued harassment even though they have all that can
be provided and all the proof that is needed regarding a six year old claim.
Regards,
[redacted]