Atlantic Engineering & Survey Consultants, Inc.

Complaint: [redacted]
I am rejecting this response because: None of these statements are true and according to the very first statement this is un true. Paramount has NEVER SENT ANY DOCUMENTATION TO ME VANISHING THESE AMOUNTS ARE mine except the first and still three is nothing from paramount.  $425 is being reportedon my credit by paramount for a doctors Bill then. They did not file my insurance until 9/29 not October 4th. That's a lie. If they do not remove the 425 inaccurate Bill and provide proof of the 2 they are reporting from [redacted] then I will proceed with suing. If insurance was never collected from me isn't my fault if registration does not do their job. Again if I don't have proof of these services..these made up comments of speaking to me specially when I did not live in Texas in 2011 is quite puzzling.
Regards,
[redacted]

Paramount Recovery Systems received Ms. [redacted] account in our office on March 4, 2017 from our client, [redacted] Inc.  Paramount Recovery Systems did not speak to Ms. [redacted]’ on November 11, 2016 per her complaint.  Our first communication...

with Ms. [redacted] was on April 20, 2017.  At which time Ms. [redacted] stated that she had only been in an ambulance one time and she had not lived at the prior address.  The representative did verify her date of birth, her two last names and updated her address.  We informed our client of what M.s [redacted] stated and our client provided us an itemized statement to send to Ms. [redacted] updated address on May 13, 2017.  Paramount Recovery Systems did not speak to Ms. [redacted] after the itemized statement was sent.   We did try to call and speak to her on May 23, 2017 to see if she received the itemized statement that we mailed, but received a no answer.   After receiving this complaint we informed our client, [redacted] Inc., that Ms. [redacted] is still claiming identity theft.  We closed the account in our office and requested to have our trade line removed from Ms. [redacted] through E-Oscar.  Please see attached deletion letter.  This communication is from a debt collector.

Paramount Recovery Systems has two accounts in our office for Ms. [redacted] from our client [redacted].  We are a third party collection agency that collects directly for our clients.  We have contacted our client [redacted] and informed them of Ms. [redacted]’s...

complaint.  [redacted] has provided Paramount Recovery Systems with validation documents that we are mailing to Ms. [redacted]’s by certified mail.  In the validation documents will be the contract Ms. [redacted] signed stating that if her account is not paid it will be sent to a third party collection agency.  If Ms. [redacted] has any questions after receiving the validation documents she can contact [redacted] at ###-###-#### for further information.   This communication is from a debt collector.

After receiving this complaint we pulled the call.  Our representative did not follow proper procedures and policies.  We have met with this representative and retrained on the proper steps on verification with consumer.  After meeting with the representative we retrained our floor to...

make sure that this issue doesn’t happen again.  Please contact [redacted] at ###-###-####, so we can handle the account appropriately.  This communication is from a debt collector.

After receiving this complaint we contacted out client and informed them that Ms. [redacted] stated the information provided at the time of service did not match her information.  We have closed the accounts and requested to have our trade line removed from her credit report.  We have red...

flagged the accounts as possible identity theft.  This communication is from a debt collector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Collection agencies can’t arbitrarily delete an account from a consumer’s credit report because the account gets paid in full.  We must report the account as paid in full to the credit bureaus.  After receiving this complaint we did contact our client, [redacted]...

[redacted], and informed them that you were trying to buy a house and this account on your credit was causing you a hardship.  Our client has given us the approval to do the deletion on the account because of your hardship.  This communication is from a debt collector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution to remove the accounts from my credit while, CP Medical, investigates the account, is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory pending removal from all three credit agencies.
Regards,
[redacted]

Paramount Recovery Systems is not sure why Mr. [redacted] did not receive the deletion letter until December 30, 2017.  We mailed the letter on December 13,2017 and did not receive the Revdex.com complaint in our office until after business hours on December 29, 2017. The only time Paramount Recovery Systems has spoken to Mr. [redacted] since paying his bill was on December 21, 2017 at that time Mr. [redacted] was asking about the removals.  We did not speak to Mr. [redacted] 5 times about the status of his letter.  Since responding to this complaint we have received disputes through the credit bureaus.  When a consumer disputes through the credit bureaus it reactivates the accounts on the credit, counter acting the removal from the credit report.  Paramount Recovery Systems has responded back to the disputes through the credit bureau and requested the accounts to be removed again from Mr. [redacted]'s credit report.  Paramount Recovery Systems has taken all proper steps to have Mr. [redacted]'s accounts removed from his credit.  This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because: After several hours of investigating with [redacted], they are stating that they do not specifically see in their system a claim for "Transportation", or similar, for ambulance services, which means to them that [redacted] did NOT submit a claim.  Through their research, an invoice/bill from this ambulance service company (or any non-hospital related services), was never received.  They have no record of it.I need proof from [redacted] LLC that they did submit a claim (with the amount and date).  Technically, they are way beyond date of timely filing limit (for out-of-network, it is 365 days), since I (nor UH) were billed for this, so I should not be liable for these charges.  This error is not on my side, and I am guessing that with the change in ambulance company ownership, there was a mix-up in my file, and someone picked it up, after the new company took over, and decided to file w/ PRS (and that's why it took 3+ years for them to contact PRS and then me -- somebody on their side dropped the ball -- ).If somehow [redacted] did submit a claim (and ** is not seeing it directly), the only charge on the EOB for $600 (the amount of the original claim for ambulance services) would have been coded incorrectly as "consultation" vs "transportation" from [redacted]. This is a charge on 3/12/14, the exact date of my accident, for $600, which makes sense it would be same day of ambulance services.  The claim # referenced on the EOB for the $600 is: [redacted].  As for amount, I am assuming the difference in charges now ($1,815.78) is from penalty fees. The scenario of the ambulance services claim never having been submitted is what [redacted] believes to have happened.  They have the full 17 page file of everything that was submitted if I need to send that to PRS.Please urgently advise.Regards,[redacted]

Ms. [redacted] has not contacted Paramount Recovery Systems
office.  We have been contacted by the
credit bureaus requesting us to verify that the information in our office
matches the information provided by Ms. [redacted].  We did verify with the credit bureaus that the information in our...

office
did match. Paramount Recovery System did try to contact Ms. [redacted]
through the mail and by phone.  We tried
to call Ms. [redacted] on the phone number provided several times between November 21,
2014 and April 15, 2015.  On April 15,
2015 when we called the number provided it was disconnected.Due to HIPPA laws we will send Ms. [redacted] the verification of
the debt along with the proof of signatures to the address provided in this
complaint.   After receiving the
documentation if Ms. [redacted] feels like these ac[redacted] are not hers; we would request
that Ms. [redacted] reaches back out to Paramount Recovery System.Ms. [redacted] can contact us at [redacted] ext. [redacted] to speak
to Compliance Manager [redacted].This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because:This still does not explain what this is regarding and that is not my address.
Regards,
[redacted]

Paramount Recovery Systems has a total of five account for Ms. [redacted] in our office from our client, [redacted]. We received a dispute letter from Ms. [redacted] requesting proof of signature on March 27, 2017.  Once the dispute letter was received we contacted our client...

and requested the validation documents, so we could do our investigation.  After doing our investigation we mailed the validation documents requested by Ms. [redacted] by certified mail.  Paramount Recovery Systems would not have ever received the validation documents in our office if Ms. [redacted] had not requested the documents.   Paramount Recovery Systems is a third party collection agency that has a business associate agreement with our client. When we received a consumer's account in our office we only receive the necessary information to collect on the consumers account. This help insure the consumer's privacy. The only time we receive more detailed medical information on an account is when a consumer disputes the account. We contact our client to inform them of the dispute and the client provides Paramount Recovery Systems with the information needed to do an investigation per the consumer's request. The documents are sent directly to the compliance manager that handles the dispute. Once the investigation is complete the documents received are mailed directly to the consumer to validate the debt. No copies of validation documents are kept in our office. If the consumer disputes the account again or request more documents then we have to again request the validation documents from the client. All safeguards are taken to insure the consumer's privacy.

I am rejecting this response because Paramount is the company reporting collections against my social and I do not hold a contract with them. I demand these collections be removed. 
Regards,
[redacted]

As stated in the last response the accounts are no longer in our office.  The accounts were recalled by our client prior to receiving this complaint.  Ms. [redacted] will have to contact our client to check on the status of the accounts.  When an account is closed in our office one of the steps taken is to request for the credit bureaus to remove our trade line.  This request was done on January 31, 2018 and can take the credit bureaus up to thirty days to process the request.  This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because:   I did not receive a letter/receipt of payment for one account until December 30th after this complaint was filed.   All the other accounts that I received letters showing as paid at the same time were removed from my credit in at the same time leaving the one account that was paid but no receipt was sent until December 30th.   If the last account is removed from my credit by the 5th of January (30 days from payment) then I will consider this problem solved.   I had to make 5+ calls to Paramount to get the final receipt.  When the final account is gone from my credit I will consider this resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have sent over HIPPA letter and no response, this company has not sent over any information validating this debt. The credit bureaus are reporting this debt to be validate starting June 2017. This office did not just receive ths debt they are lying. It is against the law. HIPPA law is designed to provide privacy standards to protect my medical records and other health information provided to health plans, doctors, hospitals and other health care providers. My rights have been violated.
Regards,
[redacted]

Our client [redacted] closed [redacted] account in our office prior to us receiving this complaint.  If [redacted] has any questions about the account he may contact our client at [redacted].  This communication is from a debt collector.

Paramount Recovery Systems has one account in our office for [redacted] from our client [redacted].  Paramount Recovery Systems is a third party collection agency that has a Business Associate with our client which covers our office with HIPAA law.  The account has been placed...

in our office by our client and has not been sold to Central Credit Services.  [redacted] will need to contact Central Credit Services to verify which bill they are collecting on.  Paramount Recovery Systems did contact our client and they have provided us validation documents which we are mailing to [redacted] by certified mail.  This communication is from a debt collector.