Atlantic Hyundai

We apologize for the customer's inconvenience We have re-submitted all proper paperwork to Hyundai to clear the balance owed We will continue to follow up with our rep from Hyundai to make sure it is taken care of

This was an error on our part and we will be paying the full amount of $on behalf of the customer

We reached out to the customer and agreed to pay $of the total bill from Hyundai of $1,as a goodwill gesture Customer is satisfied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We have put the customer in contact with Hyundai USA consumer affairs possibly they can do a buy back program with them sorry for any inconvenience

After reviewing the Customer’s (Jacqueline M [redacted] ) complaint, we have concluded that Atlantic Hyundai (the “Dealership”) has done no wrongIn so far as the customer’s complaint in regarding lien listed by Credit Acceptance Corporation we would please like to inform the customer that Atlantic Hyundai and Credit Acceptance Corporation are two difference companiesAny complaints against Credit Acceptance Corporation should be directed to Credit Acceptance Corporation and not to Atlantic HyundaiAttached please find a [redacted] copy titled “ [redacted] ” This document is an invoice of repairs and service performed on or about July **, 2017, on the customers’ vehicleAs indicated on the attached invoice, the dealership had performed a Wheel Alignment, Resurfaced Rotors, and a manufacture required repairIndicated on this invoice is the fact that the Dealership could not duplicate the “jump and skip” of the vehicle as stated by the customer and therefore could not find a need to repairThe customer was also supplied a rental vehicle while these repairs were being performed and the customer did not pay for any of the repairs, service or rental vehicleThe customer states “ [redacted] ***” By the attached invoice we can state that this is an incorrect statementThe Dealership has performed service, repairs to the vehicle and provided a rental vehicle without chargeThe Dealership has consistently acted in Good Faith, even though, by the customer own admission she has acted hostile towards the employees of the DealershipThis complaint should not reflect badly on Atlantic Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the CustomerRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have been inconvienced in the past two months and it's only because I contacted the Revdex.com, that Atlantic Hyundai responded so quickly about my refundIt's a shame that a business such as this, is very unprofessional and lack of concern for the customerPoor business relations Sincerely, [redacted] ***

As indicated in our previous response, the Atlantic Hyundai has been corresponding with the Customer and have agreed to reimburse the customer in connection with the service and products purchase during the customer’s drive to OhioAttached to this response please a .pdf copy of the check mailed to the customerThe customer has also already received information and acknowledgement into and in regards to the repair on his repair invoiceIt should also be noted that the customer’s vehicle is still covered by the manufacture warranty of years or 60,milesThe customer’s vehicle is covered for the next years or an additional 52,miles (approximate)Robert JT [redacted] Legal Assistant [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] still do not have all service activated aND as far a alanta huydai legal team that's a bs statement the gm sent me an email saying sorryfirst time hearing about it wis I could have helped the end I can send email if you need to see it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We were in touch with Kyle A [redacted] from Hyundai Consumer Affairs on December *** As of this date, Kyle or anyone from Hyundai does not return our phone calls or answer our emails It has been over months now that we have a car we did not ask for and have been making payments on Nobody at Hyundai is willing to help us in this matter, whether it be the dealer or the consumer affairs office We are not trying to get something for nothing, we asked for the feature of Navigation/Guidance and were told his car had it in it If we were told we need to buy a certain model or package to get this feature, we would have gladly purchased that car to get it How can Atlantic Hyundai sell cards to customers and not know the features that are included in the car? And since they didn't know the features, why is it now our problem? Why can't they buy this car back and put our down payment on the car we asked for, and were told, we had It is unbelievable to me that this has been going on for over months, when we discovered the problem the very day of taking possession of the car! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

After reviewing the Customer’s file and complaint, we have concluded that the Dealership has not done anything wrongThe Dealership has a various number of documents executed by [redacted] ***, which state the Monthly Payment of approximately $For example; we have attached three (3) of these documentsThese documents are: (1) Lease Order (2) Acceptance of “Total Loss” Liability, and (3) Customer Selected Optional ProductsThe Customer had full knowledge of the amount of the monthly payments.We would like to note, [redacted] son has spoken with the Dealership in relation to [redacted] leaseWe would like to reiterate to [redacted] son that we cannot take any actions without the Leaseholder.The Customer can terminate his lease and return the carIf the customer wants to return the vehicle it will be subject to an early termination (of lease) fee and other fees (damages to the car if applicable)

The customer has been issued a Gift Card to the e-mail address [redacted] Robert JT [redacted] Legal Assistant Atlantic Hyundai

We have issued the customer an in house warranty beginning today 1***/for any warranty covered in original warranty for months or 100k miles which ever comes first with all work being done at [redacted] ***Sorry for any inconvenience

Any and all actions taken were at the request of the CustomerIn reviewing the Customer’s file, complaint and correspondence with sales personnel, we have found that the amount ($360.00) offered to the Customer is a fair amountOnce more, in good faith the dealership is willing to offer the customer Three Hundred Sixty ($360.00) Dollars to settle this disputeRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.It seems I will have no choice but to accept this lesser, arbitrary amountPlease send check to address on recordThere is no contact information for MrT [redacted] so am to I assume the check will be in the mail? Sincerely, [redacted]

Please see attached for the response from Hyundai Motor Finance on the vehicles returned my [redacted] Their records show vin# [redacted] is paid in full and vin# [redacted] has a balance of $1, "All Payments Made" paperwork was completed by Atlantic Hyundai and the $1,does not represent any money owed for payments The $1,owed is for wear and tear as also noted and detailed in the attachment ?

In order to cancel the warranties for this customer we would need the attached documents executed and returned to usAfter execution of these documents (if you do not have all the information I will fill it out for you) please send the documents to us (scanned copy is fine) and we can begin the process of the termination of these warrantiesPlease be advised, all funds from the refunds of these warranties will be sent directly to the bank and used against your car loan (if any) and will not reduce you car payment.Please send these documents to my attention at [redacted] ***

In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrongWe were informed by [redacted] the number of lease payments remaining on his Ford were We had paid that amount in following with instructions from [redacted] [redacted] is a valued, repeat customer of Atlantic HyundaiAlthough the dealership does not feel that they have done anything wrong, as a sign of Good Faith the dealership is willing to provide [redacted] with Three Hundred Ninety-One 00/($391.00) Dollars to cover the cost of the missed lease payment [redacted] has already been contacted and willing to come to the dealership and accept our Good Faith effort

After reviewing the complaint my office will process a cancellation of the warranty product, the refund will go directly to the bank that financed the car.We appologize for any inconvenience the customer experienced

we followed up to make sure the contract had been been submittednot sure what the problem was but we did reach out to [redacted] hyundai and informed the [redacted] ***, [redacted] of the informationi do believe this was resolved at that timethank you