Atlantic Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since my father does not speak english very well as I have stated many times, that is why I will be speaking on his behalfI have his approval to do so and am doing so until we can come to some sort of an agreement, please call my father to confirm this informationMy father had so much trust with you guys from his previous lease that he decided to go on his own thinking you guys would take care of him.The dealership has done someting wrong, you double charged someone who was told they would be paying $per monthThe thing that makes this worst is my father was a customer with you guys for the past years and has been paying $with his previous lease now you guys got him at $360! this is not affordable.When my father gave in his previous lease early about months, please explain what happen to the equity in that? The equity was brought up in my previous email but was ignored completely.What my father wants is for you guys to bring his monthly payments down to $159, termination should be the last option you guys give usWhat can you guys do to make this year lease affordable? Sincerely, [redacted] ***

In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrongThe Customer states in his complaint that he was well aware of the amount of the monthly payments prior to executing and approving all documentationThe consumer should note that the sale of
cars in New York does not fall under the Buyer’s Remorse lawSales of vehicles in New York fall under the Lemon Law which does not allow consumers to return car purchases simple because they regret the purchase.If the Customer would like to return the car he will receive the current appraised value of the carJohn GG*** General Counsel Atlantic Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have received and reviewed *** ** ***’s (the “Customer”) complaintPrior to receiving this complaint, we having been corresponding with the Customer and are currently seeking a resolutionCurrently, Atlantic Hyundai (the “Dealership”) has agreed to reimburse the Customer in connection
with service and products purchased during the customer’s drive to OhioWe are awaiting invoices and receipts from the customer to complete this reimbursementRobert JT** Legal Assistant *** *** ***
*** ***

*** *** *** *** spoke with *** *** via phone and advised her that all documentation was sent out to her at her *** address

CUSTOMER CAME IN FOR SERVICE ON 3/*/FOR NYSI AND SEVERAL RECALLS TO BE PREFORMED ON THE CAR PART OF THE NYSI IS CHECKING THE OPERATION OF THE MIL LITE (MALFUNCTION INDICATOR LITE) SCAN TEST FOUND PMALFUNCTION INDICATOR LAMP CONTROL CIRCUIT ACTIVECUSTOMER ADVISED ADVISER THAT THE CAR HAD
BEEN REPAIRED BY AN OUTSIDE FACILITY ADVISER SPOKE TO CUSTOMER ADVISED THAT THE BULB REPAIR WAS PART OF NYSI AND REQUIRED TO BE PREFORMED FOR INSPECTION REPAIR OF BULB WAS APPROVED BY CUSTOMER INSPECTION OF WORK PREFORMED BY OUTSIDE FACILITY WAS INSPECTED AND CAR WAS RETURNED TO CUSTOMER WITH RECALLS PERFORMED AND MIL OPERATION (CHECK ENGINE LIGHT)ATLANTIC HYUNDAI HAS SPOKE TO CUSTOMER AFTER REPAIR, SERVICE DEPARTMENT HAS OFFERED TO SCAN THE CUSTOMERS CAR COMPLIMENTARY NO CHARGE TO CUSTOMER BUT THE CUSTOMER HAS NOT RETURNED TO THE SERVICE DEPARTMENT TO INSPECT IF THE CHECK ENGINE LIGHT IS ON.TIM T***

Atlantic Hyundai has reviewed the service visit, it is our position at this time that Atlantic Hyundai Service has met there obligation to *** ***We have made several offers all of which have been dismissed by *** ***Atlantic Hyundai will no longer visit this claimTim T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for any confusion regarding the Smart Payment Plan fees, we are going to refund the customer the $in fees We are also going to forward a copy of the customers contract to their home address

We would like to state that this complaint has been filed by the son of *** *** and not the customer himselfWe cannot take any action without permission of the LeaseholderWe have informed *** *** son of this information when he came into the DealershipOnce more we would like to state: *** *** son has not come to the dealership with his father. This matter would have been easily remedied if he would come into the Dealership with his fatherWe have reviewed this file and complaint and we have concluded that the Dealership has not done anything wrongAttached please find the documents which have be executed by *** ***These document indicate the amounts of the leaseThese numbers are in numerical value and not EnglishOnce more we would like to state the Customer can terminate his lease and return the vehicleIf the customer does return the vehicle it will be subject to an early termination (of lease) fee and other fees (damages to the car if applicable)The Dealership will not offer any settlement or compensation to a person who is not the Leaseholder

I am terriblely sorry for the delay in refunding your deposit I am putting a check in the mail today

Please be advised, after corresponding with the customer we have processed returning this deposit to the customerIt may take up to business days for this refund to reflect on her account

We are going to cancel the maintenance plan issued to this customer in error. Once we process the cancellation, the lending bank (*** ***) will be refunded the purchase price of $1,reducing the amount of the customer's loan. We apologize for the inconvenience this caused **
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did call Tim back and I was told he was to be emailed to call me backI will send you copy of my call log to prove that I called them backI can't drop my car off for them to look at it for free when they didn't fix the issue that I came in for originallyI explained to Dominc in full detail what was wrong with my carI did explain that the check engine light was not working , and that I had a code that was pertaining to a part I had installed by another mechanicI said I wanted to have my car fixed correctly and the parts that got fixed that were recalled was not why I came to the dealershipI was referred to them by Pep Boys because they felt my car would be able to get the correct diagnosis and reapairMy car still had the check engine light on and I want to know how my car passed inspection by New York State if the check engine light is still on ? That is not what was repaired the code that came from the check engine light being on was the Evap code and they did not address this issue that I asked them to fixOn stop of that there are screws missing from dashboard in which they opened! To fix the check engine light, I'm sure a response will be I removed themI have never been more disgusted with a company in my lifeThey are trying to play games and I'm not going to allow it, I recieve one call and now they say I won't call them back? When I have and they refuse to call me back? The next step if my money is not returned is going to be legalI was given a bogus inspection and that's against the lawMy finance is a police officer and has been made aware of the fraud that's going on with this businessI want a refund and that's it, I don't trust these people touching my car
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrongThe Customer has indicated a desired settlement of “Finish the job.” The Customer has not indicated what part of the sale was not “finished.” The Customer has also corresponded with the
General Manager of the dealership, in which the General Manager had asked what we could do to satisfy the customer’s needsThe Customer did not response to the GM’s requestAt this time, the dealership does not feel that they have done anything wrong and is not in a position to offer the customer any type of settlementRobert JT** Legal Assistant Atlantic Hyundai’s General Counsel Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I can't believe that there is no grace time to cancel a car sales contract I spoke with a woman who had purchased a Hyundai Sonata she told me she had put $down on her car andthat her payments were $a month, for basically the exact same car six months earlier She called her salesperson and he confirmed you have a few days to cancel the contract I however will check into it further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***According to their response, they were unsure of what the problem was Obviously the problem was that the warranty was never processed in the first place, and that the business took weeks to resolve the issue Nevertheless, my warranty was finally activated last week My car has been repaired The issue has been resolved, and I accept the business's response
Sincerely,
*** *** ***

Atlantic Hyundai promised to put a sunroof in the vehicle and has installed the sunroof due to safety features there is know panoramic sunroof that is able to go in this vehicleAtlantic Hyundai has fulfilled there obligation to this customer there is nothing more we can
do. *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If this was an option from the beginning, why wasn't this resolved in OctoberI do not trust anyone at Atlantic Hyundai to do right by me or my car anymore, so why would I want a warranty that I can only get service done at your dealership?I did not pay for an exclusively held warranty for your dealership, I PAID for a warranty that I could go anywhere I trust someone to have covered repairs made. Where did my money go that I paid for this original warranty? Why can you not just extend the warranty to cover the time/mileage that it needs to be extended? Why is this taking so much time to resolve?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAtlantic Hyundai issued me a new warranty that I will be able to use at a shop of my choice and will cover me for the originally agreed upon time (100k miles).Thank you for your help in resolving this matter
Sincerely,
*** ***