Atlantic Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 still do not have all service activated  aND as far a alanta huydai  legal team that's a bs statement the gm sent me an email saying sorryfirst time hearing about it wis I could have helped  the end I can send email if you  need to see it  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

We were in touch with Kyle A[redacted] from Hyundai Consumer Affairs on December [redacted].  As of this date, Kyle or anyone from Hyundai does not return our phone calls or answer our emails.  It has been over 2 months now that we have a car we did not ask for and have been making payments on.  Nobody at Hyundai is willing to help us in this matter, whether it be the dealer or the consumer affairs office.  We are not trying to get something for nothing, we asked for the feature of Navigation/Guidance and were told his car had it in it.  If we were told we need to buy a certain model or package to get this feature, we would have gladly purchased that car to get it.  How can Atlantic Hyundai sell cards to customers and not know the features that are included in the car?  And since they didn't know the features, why is it now our problem?  Why can't they buy this car back and put our down payment on the car we asked for, and were told, we had.  It is unbelievable to me that this has been going on for over 2 months, when we discovered the problem the very day of taking possession of the car!   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has been issued a Gift Card to the e-mail address [redacted]. Robert J. T** Legal Assistant Atlantic Hyundai

Please see attached for the response from Hyundai Motor Finance on the 2 vehicles returned my [redacted]  Their records show vin# [redacted] is paid in full and vin# [redacted] has a balance of $1,689.42.  "All Payments Made" paperwork was completed by Atlantic Hyundai and the $1,689.42 does not represent any money owed for payments.  The $1,689.42 owed is for wear and tear as also noted and detailed in the attachment.  ?

I HAVE SPOKEN TO THE CUSTOMER AND HAVE RESOLVED THE ISSUE WE ARE SENDING HER A CHECK I APOLOGIZE FOR ANY INCONVENIENCE THANK YOU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the dealerships response, I made no such statement that the vehicle did not have the damage reported by Hyundai Finance, instead reported that I was verbally advised by the Assistant to the General Manager that the damage was incurred after they took possession of the vehicle from me. When I initially contacted the dealership regarding the total charges assessed by Hyundai Finance, they verbally advised they would care for the entire bill making no mention of damages that required their "good faith" to care for. Despite numerous discussions as well as making many unreturned calls, I was never advised that they had no intention of covering the vehicle disposition fees as well. My continued persistence in  calling Hyundai Finance to verify receipt of payment was the only way I found out that a partial payment was made. Their lack of clarity and failure to respond to numerous phone calls would have placed my credit rating in jeopardy based on a 30 day past due for partial payment, had I not spoken to the Finance Group. Hyundai Finance has detailed call logs of my numerous requests for closure on they issue. specifically, their were 2 calls granting authorizations for the Assistant Genl Mgr to speak to them on my behalf to resolve the payment issue. Based on my discussion with Hyundai Finance, the dealership never contacted them to discuss or resolve this situation. Can the dealership provide proof that they made any attempt to contact their Finance group to discuss/resolve this situation. In my opinion, this dealership has been less that truthful in their actions concerning this situation. I have purchased/leased 6 or 7 vehicles from them in the past and I will no longer take my business there.
 
[redacted]

I spoke to the customer. We are delivering the privacy screen to his
office tomorrow. Had check cut for the $10.88 so we can hand it to him at the same time. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:We authorized the dealer to proceed with the Credit Checks, but we did NOT, by any means, gave an OK to go forth with a higher loan nor to, what feels like, ALL of the banks in NYS. I can't grasp as to how you guys do business in such a knieveing way and still get away with it. We will continue to monitor our Credit Scores and if it continues to be affected due to your deceiving Financial Department, we WILL legally pursue this.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Every interaction with the Sales Department at Atlantic Hyundai has led to a new level of frustration. Today's complaint/report is in regards to the Extended Warranty that I received when I purchased my 2011 Hyundai Elantra in June 2014.

I was told when I purchased my car, by the finance department, that if I didn't purchase the Extended Warranty that I would be responsible for significant repair costs in the near future due to the fact that I was purchasing a car with 46,700 miles on it. They let me know that right around 50-60k is when you start having a lot of issues. So I purchased the warranty for $2,500, and was told I would be covered for an additional 60k miles, up until 107k.

I have only used my warranty once to pay for a motor in my AC unit that broke and was replaced around 55k miles. In October I recently had an issue with my car not starting on the first, second, third, even fourth or fifth try. I brought the car a trusted mechanic at Split Second Auto Repair in [redacted], and the owner of the shop called the Warranty company to start to a claim to replace the $300 starter. He was told by the warranty company that my warranty was only good until 60k miles.

He then told me to call the warranty company because since it was my policy they would be able to share more information with me then they would with the owner of the shop. So I did. I spoke with someone at Warranty Solutions and he let me know that when I purchased my car, someone at Atlantic Hyundai had filled out the paperwork wrong on my warranty and instead of writing the terms as 60 months or 106k miles they wrote the terms as 60 months or 60k miles.

I ended up not having the work done on the car at that time, and went down to Atlantic Hyundai and spoke with a member of the Finance Department, (his name escapes me now since it is now January and so much has happened since then, but I believe it was Brian). He was rude and made me wait while I watched him eat his breakfast that was delivered after I arrived at the dealership, while I was waiting to meet with him. I explained the problem, and he let me know that even though I had a copy of my warranty in my hand, (which he took a copy for himself), he needed to pull my paperwork and that was going to take a couple hours, but that he would call me before 5 pm. At 5:30 pm I called because I did not receive a phone call from Brian and was anxious to get my car repaired.

He told me that he didn't have a solution for me yet, and that he would call me back the next day after someone at Warranty Solutions called him back. This never happened - I called back every two days for the next 3 weeks and was not able to get any sort of solution or progress.

I had had enough, so in a last ditch effort, on November [redacted], I wrote a contact form submission on the Atlantic Hyundai website hoping to be escalated to someone who would care and actually help me, since this was not my error but I was the one suffering.

That same day about an hour after my email, I received an email back from Dave T[redacted]:

I was very satisfied with this response and continued to email back and forth with Dave and even had an additional phone call in which he explained that the Warranty company was dragging their heals and that they were doing everything they could for me, but that it was beyond their control.

Every time that I reached out I got the same excuses, and I'm honestly done waiting. It's been over three months. I haven't actually received an update or a response since December [redacted]. Now every time I email Dave, I get no response.

This was my last email to Dave a week ago:

Dave,

I have run out of patience this has been going on since October... There are no excuses for the disregard that has been shown for an error that was made that was not in any way shape or form my fault. I have been more than patient and courteous.

I will be filing my complaint with the Revdex.com tomorrow (Wednesday). I would do it today but I really don't have time.

I will also be seeking a refund of over 10k miles worth of the warranty that I paid for since I haven't been covered this entire time that I did in fact pay for.

If by some miracle this is all resolve today you will save us both the hassle.

Praying for a miracle,

Morgan

I even waited an extra week before filling out this form hoping that there would be a solution and that I would finally be able to make the repair to my vehicle.

I am looking for my new warranty, and feel as though I should be compensated for the 12k miles that I have not been covered for on my vehicle while waiting for there to be a resolution (my current mileage reading is around 72k).

I just want what I paid for. Nothing more.Desired Settlement: I am looking for my new warranty and feel as though I should be compensated for the 12k miles that I have not been covered for on my vehicle while waiting for there to be a resolution (my current mileage reading is around 72k).

I just want what I paid for. Nothing more.

Business

Response:

We have issued the customer an in house warranty beginning today 1[redacted]/16 for any warranty covered in original warranty for 12 months or 100k miles which ever comes first with all work being done at [redacted]Sorry for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. If this was an option from the beginning, why wasn't this resolved in October2. I do not trust anyone at Atlantic Hyundai to do right by me or my car anymore, so why would I want a warranty that I can only get service done at your dealership?3. I did not pay for an exclusively held warranty for your dealership, I PAID for a warranty that I could go anywhere I trust someone to have covered repairs made. 4. Where did my money go that I paid for this original warranty? Why can you not just extend the warranty to cover the time/mileage that it needs to be extended? 5. Why is this taking so much time to resolve?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I HAVE SPOKEN WITH THE CUSTOMER AND HAVE ISSUED HER A NEW WARRANTY. SORRY FOR ANY INCONVENIENCE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Atlantic Hyundai issued me a new warranty that I will be able to use at a shop of my choice and will cover me for the originally agreed upon time (100k miles).Thank you for your help in resolving this matter.

Sincerely,

Review: I continue to get aggressive sales calls on my work cell phone. I have repeatedly asked for these calls to stop, yet they continue to call me. I find it reprehensible that my work day is interrupted so the Atlantic Hyundai can try to sell me a new vehicle or service.Desired Settlement: Please remove me from your outbound call list. After all these annoying sales calls, I am NOT interested in anything you have to sell.

Business

Response:

WE ARE VERY SORRY FOR THE INCONVIENCE. WE WILL HAVE YOUR NAME REMOVED AS SOON AS WE POSSIBLY CAN.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August [redacted] 2015, I purchased a new 2016 Hyundai Tucson from Sandra R[redacted]. Given a good price by her manager Ed B[redacted] to do the deal today. She showed me a bill of sale with the agreed price. Never saw that bill of sale again. Bounced between different people with finance guy Bryan handling the [redacted] Loan papers. Signed many papers some blank and took delivery of the car a couple of hours latter. Realized the next day, the loan was made for $1,589 higher than the agreed price.

Went back a couple of days latter and met with Bryan. He agreed I was overcharged $1,589 (claimed computer error) and gave me papers saying it will be corrected. Also went back again and now have a corrected bill of sale. These papers prove I was overcharged this amount. Two months latter still getting the runaround from them and no reimbursement or credit to the loan balance.

I'm shocked at this because I previously have bought (3) new Hyundai's at Atlantic without problems. This group of people are looking like [redacted] since they can sell, deliver, and do the loan in a couple of hours but can't reimburse me in two months!!!Desired Settlement: Prefer a check to me in the amount of $1,589 for the overcharge. A $1,589 reduction in the [redacted] loan principal balance is also acceptable.

Business

Response:

We are going to cancel the maintenance plan issued to this customer in error. Once we process the cancellation, the lending bank ([redacted]) will be refunded the purchase price of $1,600 reducing the amount of the customer's loan. We apologize for the inconvenience this caused [redacted].

Review: Approximately one year ago myself and my 7month pregnant wife set out to purchase a new safer car for our baby on the way. After a mishap in paper work done by the dealership we informs our salesmen Russell W[redacted] that we were leaving as my wife was not feeling after being on her feet and without eating for 7.5 hrs. He apologized and remembered our concern that the vehicle only came with a fix a flat kit and as incentives to stay and complete our purchase he would the how in either the spare tire or money rebate in the same value to to ease out concern and finish the sale. We thought that was agreeable and completed the sale as Russell had apologized and offered inventive for our inconvenience. Several calls emails and messages to managers we have yet to receive either the spare tire or the money rebate. We are able to give dates of calls and copies of emails sent as this was a condition of the sale as we would have left after torturing my very pregnant wife for their error in drawing up paperwork.Desired Settlement: I would like to receive the promised spare tire money rebate to purchase the spare tire as verbally promised the day of sale.

Business

Response:

We have offered the customer a Spare Tire Kit at no charge to them. The customer is satisfied with this resolution and we are working with her to make sure the tire kit is in stock to be picked up ASAP.

This link will show you customer [redacted] reviews.

I bought a 2015 sonota on 8-**-15 had to wait 6 hours the 1st day and 3 hours the next, they changed the sales numbers 3 times, insulted my current truck, added warranty I asked them not to but did anyway (I had to call warranty company to refund me $4000) then on top of that shorted my trade in payoff and tried to hold my registration documents hostage until I paid.

SERVICE DEPT.-- busy Saturday morning 10 customers in waiting room, only 1 Hyundai service advisor and 2 Nissan service advisors working. had an appointment for oil change, waited 20 min just to be told there was a oil change desk in the next room, (which also had Nissan advisors) waited another 15 min for someone to answer page on pa system while Nissan advisors talked about ** 4 feet away, not helping anyone. THEN I was told even though I had an appointment, my wait time to get in would be 2 hours, due to ppl ahead of me. DONT MAKE APPOINTMENTS YOU CANT HONOR

Review: I purchased a 2011 huyundai sonata September **, 2011. In 2013 I started to ha e problems with lights and particularlyThe brake lights blowing out. When I had the break light repaired the mechanic told me that the bulb had adhered to the plastic surrounding the bulb and that the housing would have to be replaced as he could not remove bulb. I called hyundai and asked to reimbursed for the 106.00 that I paid and Although I. Was told to send information I have not been contacted further. Again on April * I had to have the other light repaired with the same results, the bulb has adhered to plastic housing. I contacted Hyundai andwas told that because I went to outside repair shop and did not bring car to Hyundai the mechanic did not use a Hyundai bulb and that the bulb he used was too hot and consequently caused meltdown problem. I told him that the bulb removed was the bulb installed by Hyundai and I'm told that all bulbs are same wattage for that purpose. I'm convinced that this will bea recurring problem as the plastic used seems to be of poor quality and my warranty wiill expire at 60000 miles. Hyundai will not I was told, guarantee work past 60000 miles. I would like your assitance in this matter to have Hyundai replace plastic housing with a more heat resistant material at no cost to me.Desired Settlement: I'm told that the problem is the poor quality material thst was used to house electrical unit. I would like for Hyundai to replace this mater with a more heat resistant material at no cost to me.

Business

Response:

[redacted] HAS SPOKEN TO [redacted], AND THEY HAVE AGREED TO A 106.00 REFUND WE WILL BE MAILING TODAY.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On April **, 2014, I leased a 2014 Hyundai Tucson from Atlantic Hyundai, [redacted]. I paid $5,500.00 as a down payment for the lease of the vehicle. However, on April **, 2014, (two days after having the vehicle in my possession), the car would not start due to a defective battery. I had to call a tow truck and have the vehicle towed to Atlantic Hyundai to have the battery replaced. On April **, 2014, the vehicle would again not start and I had to call a tow truck to have the battery jump-started. When I approached one of the [redacted]s at Atlantic Hyundai, (“[redacted]”) about these issues, and asked if I could have a different car, he said there was “nothing he could do about it”, was very arrogant towards me, and even started to become belligerent. In addition, Atlantic Hyundai never provided me with a lease agreement or an itemized list of what the $5,500.00 payment was for. Because I feel I got a defective product and because of the trouble and expense of having to get the car towed twice, I would like to dispute the entire $5,500.00 down payment. I would also like to receive a lease agreement and an itemized bill outlining what the $5,500.00 payment was for.Desired Settlement: I would like a full refund of $5,500.00 issued to my credit card.

Business

Response:

**

[redacted], WAS ABLE TO CONTACT THE CUSTOMER VIA PHONE. THERE WAS

SOME DISCREPENCY AT THE TIME OF DELIVERY, BUT THE CUSTOMER HAS AGREED TO COME IN

FOR THE COPY OF HER LEASE AGREEMENT AND A CREDIT ON HER CREDIT CARD FOR $3,000

WILL BE GIVEN. THE CUSTOMER IS SATISFIED WITH THIS RESOLUTION.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I received a credit of $3,000.00 on my original down payment of $5,500.00, I feel this issue is still not resolved. By issuing me a credit of $3,000, it effectively increased my monthly payment to $447.00 and this is not the amount that was originally agreed upon. We had agreed upon a monthly payment of $279.00. I feel the terms of this contract were violated and not fully explained to me. I was under the impression, when I signed the contract, that I would be paying $279.00 per month for the lease of the vehicle. I would like the dealership to re-negotiate the contract to make my monthly payment $279.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchase My Auto on Jan **, 2013. A check for $100 was to be sent to the person who recommended their dealership. They still have not received the check. I have spoken to 4 managers. Who All said that it would be taken care of within 10 days. It is now 9 months later and [redacted] has still not received her check.Desired Settlement: A check and apology sent to [redacted]!

Business

Response:

WE ARE VERY SORRY FOR ALL THE CONFUSION. CAN [redacted] PLEASE CONTACT ME WITH ALL OF [redacted]'S CONTACT INFO AND I WILL MAKE SURE THE CHECK IS MAILED THE SAME DAY. I DID PULL YOUR FOLDER AND UNFORTUNATLY SOMEONE WROTE OVER ALL THE INFORMATION IN ERROR- AND I CAN NOT READ IT. I AM VERY SORRY NO ONE FOLLOWED UP ON YOUR PHONE CALLS WE USUALLY DO MUCH BETTER. I WILL GLADLY SEND ON MY APPOLOGIES TO [redacted] WITH HER CHECK. [redacted] OR EMAIL [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Almost immediately.

Sincerely and Thank you

Review: I went into the dealership on 3/*/16 at 8am. Pulled up they took my car went into the service area and was brought to Dominic C[redacted]. I explained to him what was wrong with my car and that I had a bad service experience at a local auto repair shop and he guaranteed me that my car would be fixed , I throughly explained all the issues I had with the car and what was done and what needed to be fixed. Check engine light is on , need an inspection , bulb for check engine light is out,bought a part and had it installed by another auto place and still had the same issue. I had paperwork and all for him. I later left my car there and was just hoping all my issues would be resolved and fixed. Later during the day Dominic called me and told me that I needed the bulb replaced for the check engine light , also to have the codes cleared so that my car can pass inspection. He offered me a guy from the deal ship can drive it for the miles for a charge of $120.00 at this point I was so done with everything I just said yes and had full faith that I would have all issues resolved. Dominic called at 3:30pm and said my car was done so I was dropped off at the dealership at 4:30pm and did not meet with Dominic but was met with another sales man and brought to the cashier to get my car. After spending a total of $406.00 and change I believed that my car was working and all problems fixed. I drove the car home and then to pick up my kids that night. Within 5 miles of driving the car the check engine light came back on!!!!! I paid $406.00 to repair what was needed to fix that so I can pass inspection. The check engine light had not gone off since I have brought it home that day and now there are other issues with the car and I have no faith that any repair shop can fix my car. I had called Dominic the next day and his response to my frustration was well ma'am you passed inspection. I was so furious and upset because how can you say that to me after I spent all that money to get my car inspected and repaired. And it's still not working , how did I pass inspection with a check engine light on???? Something is not right at all New York State inspections don't pass card that have a check engine light on. He said its safe as long as it's not flashing. My car is not fixed to my standard I wanted the check engine light off and repaired what ever was wrong his answer to that was it would have cost you more money. I am a woman who was taken advantage of and still have a car that not working properly. I want my money back and I want the car repaired with all issues that is going on with the check engine light since that's what I brought the car in there for to begin with. Thank youDesired Settlement: I would like a full refund for the work that I was charged for that was not done on my car. And I would like full repairs to be done on my car so the check engine light no longer comes on from a code that's kicking off from it not being fixed.

Business

Response:

CUSTOMER CAME IN FOR SERVICE ON 3/*/16 FOR NYSI AND SEVERAL RECALLS TO BE PREFORMED ON THE CAR PART OF THE NYSI IS CHECKING THE OPERATION OF THE MIL LITE (MALFUNCTION INDICATOR LITE) SCAN TEST FOUND P0650 MALFUNCTION INDICATOR LAMP CONTROL CIRCUIT ACTIVE. CUSTOMER ADVISED ADVISER THAT THE CAR HAD BEEN REPAIRED BY AN OUTSIDE FACILITY ADVISER SPOKE TO CUSTOMER ADVISED THAT THE BULB REPAIR WAS PART OF NYSI AND REQUIRED TO BE PREFORMED FOR INSPECTION REPAIR OF BULB WAS APPROVED BY CUSTOMER INSPECTION OF WORK PREFORMED BY OUTSIDE FACILITY WAS INSPECTED AND CAR WAS RETURNED TO CUSTOMER WITH RECALLS PERFORMED AND MIL OPERATION NORMAL (CHECK ENGINE LIGHT). ATLANTIC HYUNDAI HAS SPOKE TO CUSTOMER AFTER REPAIR, SERVICE DEPARTMENT HAS OFFERED TO SCAN THE CUSTOMERS CAR COMPLIMENTARY NO CHARGE TO CUSTOMER BUT THE CUSTOMER HAS NOT RETURNED TO THE SERVICE DEPARTMENT TO INSPECT IF THE CHECK ENGINE LIGHT IS ON.TIM T[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did call Tim back and I was told he was to be emailed to call me back. I will send you copy of my call log to prove that I called them back. I can't drop my car off for them to look at it for free when they didn't fix the issue that I came in for originally. I explained to Dominc in full detail what was wrong with my car. I did explain that the check engine light was not working , and that I had a code that was pertaining to a part I had installed by another mechanic. I said I wanted to have my car fixed correctly and the parts that got fixed that were recalled was not why I came to the dealership. I was referred to them by Pep Boys because they felt my car would be able to get the correct diagnosis and reapair. My car still had the check engine light on and I want to know how my car passed inspection by New York State if the check engine light is still on ? That is not what was repaired the code that came from the check engine light being on was the Evap code and they did not address this issue that I asked them to fix. On stop of that there are screws missing from dashboard in which they opened! To fix the check engine light, I'm sure a response will be I removed them. I have never been more disgusted with a company in my life. They are trying to play games and I'm not going to allow it, I recieve one call and now they say I won't call them back? When I have and they refuse to call me back? The next step if my money is not returned is going to be legal. I was given a bogus inspection and that's against the law. My finance is a police officer and has been made aware of the fraud that's going on with this business. I want a refund and that's it, I don't trust these people touching my car.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Atlantic Hyundai has reviewed the service visit, it is our position at this time that Atlantic Hyundai Service has met there obligation to [redacted]. We have made several offers all of which have been dismissed by [redacted]. Atlantic Hyundai will no longer visit this claim. Tim T[redacted]

Review: To Whom It May Concern,

I have recently purchased a brand new 2015 Hyundai Veloster from Atlantic Hyundai dealership in [redacted], New York. I had bought a base model 2015 Hyundai Veloster on April **, 2015. At the signing, the dealer had agreed to have a sunroof installed in the car at a later date. My salesman, [redacted] had set the appointment and had told me to drop my car off on April **, 2015 to have the sunroof installed. I was given a loaner car for two days while the sunroof was installed. I had picked my car up on April **, 2015 at approximately 6:30 pm. On my drive home from the dealer I had noticed that the sunroof would only open three quarters of the way and that the finish on the interior was very poor. When I arrived home I had a better look at the exterior and that as well looked to be finished very poorly.

On April **, 2015 I had contacted [redacted] with a text message of pictures and asking if the sunroof was supposed to look the way it did. He had told me that he did not believe so and would find out more information for me. He had not gotten back to me so I went to the dealership to talk to him face to face. I had showed both the [redacted] and my Salesman, [redacted] how the sunroof came out. Both of them had agreed that it did not look right and neither of them would be happy with the installation. [redacted] and I had agreed to have me drop my car off again on Monday, April [redacted] and he would work with the installer to finish it up properly and get it taken care of. I was told that it would be ready for me to pick up Tuesday April [redacted] at night. I did not hear from either [redacted] or [redacted] on the [redacted] so I gave them a call, in which I was hung up on twice and the third time I was transferred 5 different times never being able to talk to either [redacted] or [redacted] and never getting a straight answer. This scenario had gone on for the entire week.

On Friday, May *, 2015, I had gone down to the dealership again to find out what was going on with my car. When I had arrived, I had spoken with another [redacted]. He had advised me that he was just advised of the situation. When we went out to see my car, I had noticed that none of the issues that I brought up with [redacted] and [redacted] had been addressed. The [redacted], looking at the car for the first time that night, had also agreed that the finish was poor and that he would not be happy either. Talking with [redacted], he had said that he has never installed a sunroof into a Veloster and did not believe it was possible for the exact reason I was having problems. When we walked back into the showroom, the other [redacted] was sitting on the couch in the Dealership, watching TV, and would not come over and talk to me. [redacted] had to keep walking over to [redacted] to get information on my situation and relay the message to me. Seeing that I was not getting anywhere I had left with my car.

On the way home on the night of the [redacted] I had now noticed that there was a rattling occurring in the roof behind the sunroof. Now having this noise occur in the car, I went back to the dealer once again on Saturday May *, 2015. I had talked with [redacted] and [redacted] again and showed them exactly what was what was rattling. I had also showed them that nothing on the finishing had been done. I was told by [redacted], that the installer of the sunroof told him that there is nothing they can do to resolve the situation. [redacted] then proceeded to tell me that the installer also knew that the sunroof would not open all the way and did not notify him to see if he should continue. [redacted] and I agreed again to have me drop my car off again on Monday, May *, 2015. This time [redacted] had told me that he will be calling other installers to see what they can do to help me as well as fix the rattling that was now occurring. Also at this time, [redacted] had offered me upgrades to the interior of my car to make up for the sunroof not working fully.

I had dropped my car off on the [redacted] and was given a loaner car again, I was told that they would be in contact with me on the [redacted]. I had not received a phone and was getting really annoyed with dealing with them saying they will do something and not following through with it, so I had called Hyundai Corporate office and filed a complaint case. I had talked with a [redacted] named [redacted] in which I had told him all the events that have occurred. He had told me that this was not right at all and Hyundai will definitely do something for me since my family has been loyal customers buying 5 cars from the Atlantic Hyundai Dealership. [redacted] had told me that he will be forwarding the case on to the [redacted]. In the meantime, I had done my own research on sunroofs and found out that the sunroof that was installed in my car is made particularly for sedans and larger vehicles, which would be the wrong type for my car.

Throughout the week of the [redacted] I had tried numerous times to get in contact with [redacted] and [redacted] to see what was going on with my car and I was never responded to. Finally, on Saturday, May *, 2015, I received a text message from [redacted] saying that [redacted] told him that there was nothing that they can do and he was still offering to install all the upgrades to the interior. I had gone down to the dealer after receiving that text message and saw the [redacted] had told me that he tried all that he can do but there was nothing he can do but try to make it up to me by installing all different upgrades to the interior. He tried to explain to me that I would be coming out ahead in the situation because I will have an 80% working sunroof and all these upgrades on the interior. I had told him that I would not be coming out ahead because I would still have a brand new car with an 80% working sunroof in which everything should be working 100%. I had asked [redacted] if at least the rattling was fixed and he told me that there was no rattling even though I had showed both him and [redacted] exactly what was rattling in that car. I had then told [redacted] that I was in touch with corporate Hyundai and he told me good luck they will not do anything for you. Seeing that I was not getting anywhere I again left with my car.

The case #[redacted], that I made with Corporate Hyundai was picked up by a [redacted], by the name of [redacted], on Friday, May *, 2015. [redacted] referred [redacted], to contact me on May **, 2015 who advised me that there is nothing that they can do and that I had to go through the dealership. I was then told to contact the [redacted] of Atlantic Hyundai and try to work it out with them as well as to contact the Revdex.com and report a claim.

I was contacted by [redacted], the [redacted] of Hyundai, on May **, 2015. She had asked me if I was able to resolve the situation with your dealership. I had told her no and that I have been talking to [redacted], the [redacted]. I had told her that he has been offering me leather and heated seats, which still wouldn’t fix my original problem. She had told me to contact the [redacted]. After finding out the [redacted] of Atlantic Hyundai I had reached out to try and talk to him several times in which every time I was transferred to talk to [redacted] has been a nightmare to work with he says that he will contact me and never does and always has other people contact me to relay a message. I have not been able to get a straight answer from anyone. Every time I have dealt with him he has never given me his full attention, it has seemed like he wanted to get it over with as quick as possible and has not been willing to work with me. I believe that him offering me these upgrades to the interior are just attempts to keep me quiet and to sweep the original problem of the sunroof under the rug.

I had enough and was sick of dealing with this on going process of not getting answers or the service that I believe I should have, so I agreed with [redacted] to drop my car off and pick up another loaner car on, Wednesday May **, 2015 to have leather and heated seats installed. I was told that my car would be done and ready to pick up on Tuesday, May **, 2015. My car was not ready on Tuesday and I was not given a call to tell me this. I had to call the dealership in which I wasn’t able to talk to [redacted] because he was “busy” and I wasn’t given a straight answer. On Wednesday, May **, 2015 I had called again and was told that the dealer needed one more day and that it would be ready for me to pick up on Thursday, May **, 2015 after 6 pm. I received a message from [redacted] on the [redacted] asking for me to call him. I returned his call and was told again that he was busy but he would call me right back. I never received a call so I went to the dealer only to find that [redacted] had left for the day and wasn’t there. While at the dealer I was able to talk to [redacted], the other [redacted] in which he had told me that they were going to need until Monday, June *, 2015 to install the leather because the installer needs to order more material. I don’t understand how they are just realizing this now, a week after me dropping the car off.

Within the short period that I have owned the vehicle, I have had 4 different loaner cars for a total of 26 days and have already had to make payments on the new 2015 Hyundai Veloster that I was only able to drive for half the month. I am 21 years old and this was my first car purchase. As I indicated, I was drawn to Hyundai as my family has always purchased a Hyundai and from this particular dealership. Throughout the years, our family has always gone back and purchased/leased another Hyundai vehicle including my Grandfather as well, who has leased 2 vehicles. To be treated with such disregard for my first time experience, this will probably be the last time we use that dealership or buy a Hyundai. To contact Corporate Office was also quite a disappointment as no last names are provided, nor extensions or email addresses for the people I was in contact with. I had to be transferred at least 5 times with each phone call to the dealership and always repeating my problem to still no avail. And again after speaking to [redacted] from the Corporate Hyundai Office, I felt confident that the matter would be resolved to my liking of which it was once again referred to another party with no outcome. I do not believe that I am being out of line; I am just trying to get what I have paid for and agreed to. I trust that you will be able to help me or direct me to someone that will be able to address my problem.

Thank you,

[redacted]Desired Settlement: I would like to have what I paid and agreed to. That is a fully working sunroof in a brand new car. Nothing in the brand new car should be working less than 100%.

Business

Response:

We are offering the customer $2000 for the customer's inconvenience in this matter.

Review: I purchased a Hyundai Elantra in March of 2012. I financed the car through Atlantic Hyundai with Hyundai Motor Financing with a 0% interest loan for 36 months. An automatic payroll deduction was set up through Smart Payment Plans and [redacted], assured me that there was no cost associated with this service. I have come to find out that I was charged a $399 dollar fee for using Smart Payment Plans in addition to wire charges of over $156! At no time was this fee disclosed to me when I inquired about any associated costs. Hence, I was lied to and defrauded. In addition, I attempted to get copies of my loan paperwork on two separate occasions from Atlantic Hyundai who refused to provide my documents and I never received a requested call back from [redacted]. I would like to confirm the interest payment of my loan because I do not believe that it was set up at the 'advertised' 0% which was being offered at the time I purchased the vehicle and which I qualified for based on my 'good' credit score. I am the victime of faudlent billing/credit practices at Atlantic Hyundai two times over and the dealship should make amends for this!Desired Settlement: I would like an immediate refund of the $399 set up fee for Smart Payment Plan, as well as a refund of the associated wire charges of $156, for a total refund of $555. In addition, if the I was charged over and above the 0% interest charge, I would like a negotiated settlement with Hyundai for the additional charges which I cannot determine because I cannot obtain copies of my loan paperwork from Atlantic Hyundai.

Business

Response:

We apologize for any confusion regarding the Smart Payment Plan fees, we are going to refund the customer the $555 in fees. We are also going to forward a copy of the customers contract to their home address.

Review: On April *, 2015 I brought my car into the dealership to get an oil change. The vehicle was returned to me with damage down the side of the car into the drivers side rear rim as well. They completed the repairs. Upon getting my car back there was a new problem with the tires. After another few hours at the dealer, they then advised me that they didn't know where the paperwork was that documents the 2 repair shops that did the repairs. The [redacted]" took my new mailing address in [redacted] and advised it would be sent there. I was able to leave once the car came back out of the shop. Only to find out that they had removed personal items from my car and I had to return yet again to collect my personal property. I have contacted the service writer who was unwilling to assist me in this matter seeing as how I completed a survey and was not complimentary to them for having damaged my property, delayed my move and therefore the arrival of my furniture, as well as ruining the last few nights in town with my family. Upon following up with [redacted] the manager he also complained to me about the survey and what it did to them. I asked for the documentation AGAIN. He again took my new mailing address and said he would take care of it. I have allotted more than a month now and the proper documentation has not been received.Desired Settlement: Send complete documentation for repair work from BOTH shops involved.

Business

Response:

[redacted] spoke with [redacted] via phone and advised her that all documentation was sent out to her at her [redacted] address.