Atlantic Hyundai

In response to the customer [redacted]’s complaint, we have attached her Lease Agreement.  The dealership made the last four lease payments on her previously lease vehicle for her convenience. The dealership makes payments to fulfilled the customer’s obligations however the dealership had never promised to take on the negative equity. The dealership cannot force a customer to executed documents and/or lease a vehicle. The Customer executed this document in two (2) places, in section 17 and in section 18. The Customer also initialed in section 14. By executing this agreement, the customer had agreed to the terms and conditions on the document. As explained previously, all terms and conditions are set forth in this agreement. The dealership does admit to erroneously charging the customer Eighteen 06/100 ($18.06) Dollars her credit card. However, the customer issued a stop payment of the credit charge in the amount of Two Thousand Six Hundred Fifty-Two 77/100 ($2,652.77) Dollars which the dealership is currently contesting. The Dealership admits to the typographically error in her charge but otherwise does not feel that they have done anything wrong.

We have issued the customer an in house warranty beginning today 1[redacted]/16 for any warranty covered in original warranty for 12 months or 100k miles which ever comes first with all work being done at [redacted] [redacted]Sorry for any inconvenience.

We reached out to the customer and agreed to pay $750 of the total bill from Hyundai of $1,448.13 as a goodwill gesture.  Customer is satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am attaching a photo of the car from the day I turned it in. I also have an odometer statement showing that the car was driven 50 miles AFTER I turned it in which I am attaching.(the actual inspection report with the mileage and photo of the car 20 days after I dropped it off. Of course they are going to deny it.Please investigate further.Thank you[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since my father does not speak english very well as I have stated many times, that is why I will be speaking on his behalf. I have his approval to do so and am doing so until we can come to some sort of an agreement, please call my father to confirm this information. My father had so much trust with you guys from his previous lease that he decided to go on his own thinking you guys would take care of him.The dealership has done someting wrong, you double charged someone who was told they would be paying $159 per month. The thing that makes this worst is my father was a customer with you guys for the past 3 years and has been paying $159 with his previous lease now you guys got him at $360! this is not affordable.When my father gave in his previous lease early about 6 months, please explain what happen to the equity in that? The equity was brought up in my previous email but was ignored completely.What my father wants is for you guys to bring his monthly payments down to $159, termination should be the last option you guys give us. What can you guys do to make this 3 year lease affordable?
 
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me and the matter has been resolved.  The company''s representative said they will be issuing a check for the amount due me, however, I would like this case to stay open, if possible, until check is received.Thank you so much for your help with this matter.  The Revdex.com really came through for me.  Great Job!!
Sincerely,
[redacted]

We apologize for the customer's inconvenience.  We have re-submitted all proper paperwork to Hyundai to clear the balance owed.  We will continue to follow up with our rep from Hyundai to make sure it is taken care of.

We are offering the customer $2000 for the customer's inconvenience in this matter.

After reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrong. Attached is the Motor Vehicle Lease Agreement executed by Sharon G[redacted]. In Section 6. Itemization of Amount Due at Lease Signing or Delivery, the amount due a signing (or delivery) is...

$7,169.44. The customer was given $3,750 in Rebates or Noncash Credit which made the total payable amount $3,419.44. The Customer’s Credit Card was charged accordingly. Also, in Section 1. Parties and Vehicle Description, Subsection: Description of Trade-in Vehicle, the amount of $1004.00 is listed as Outstanding Prior Credit or Lease Balance. The customer was aware of these charges and executed the lease in two places, Section 17 and Section 18. At this time, the Dealership does not feel that they have done anything wrong and is not in the position to offer the Consumer any type of settlement. Robert J. T** Legal Assistant General Counsel Office of Atlantic Hyundai

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see by the attachment from the collection agency SRA associates of New Jersey they are taking the 2nd of four payments for $350.00 because they have not heard from Hyundai Motor Finance or the dealership. They will not stop this action until they have received written correspondence from one of the two above named businesses. The response from the dealership Atlantic Hyundai that they would "resubmit" the paperwork is skeptical since they never did it the first time according to Hyundai Motor Finance. As mentioned in my initial complaint the dealership never returned the phone calls they promised they would. I've been waiting for a return phone call since May **, 2015. Nothing has changed. Thank you for your help with this matter. 
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This was an error on our part and we will be paying the full amount of $826.78 on behalf of the customer.

we followed up to make sure the contract had been been submitted. not sure what the problem was but we did reach out to [redacted] hyundai and informed the [redacted],[redacted] of the information. I do believe this was resolved at that time. thank you

THE SALESMAN DID NOT MAKE AN ERROR THIS IS COMPATIBLE FOR BLUE LINK LANE GUIDANCE. WE LATER FOUND OUT THAT HYUNDAI AMERICA HAD A SOFTWARE PROBLEM THAT WILL BE FIXED IN ABOUT 90 DAYS BECAUSE OF THE COSTUMERS INCONVENIENCE WE OFFERED TO PURCHASE THEM A NEW PHONE THAT IS COMPATIBLE NOW OR A TOM TOM DASH NAVIGATION UNIT FOR THEM BUT THEY DECLINED.

After reviewing the Customer’s complaint, we have concluded that Atlantic Hyundai has done no wrong. Even though the customer did not provide any information in connection with the vehicle and has not provided the notice she received from Hyundai Motor Finance, Atlantic Hyundai has knowledge of the...

charges and of the damages to the vehicle. The vehicle came in with damage to the front bumper. These damages were underneath the bottom of the front bumper. There were scuff and scratch marks found underneath the bottom of the front bumper. This complaint should not reflect badly on Atlantic Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Hyundai

As indicated in our previous response, the Atlantic Hyundai has been corresponding with the Customer and have agreed to reimburse the customer in connection with the service and products purchase during the customer’s drive to Ohio. Attached to this response please a .pdf copy of the check mailed to the customer. The customer has also already received information and acknowledgement into and in regards to the repair on his repair invoice. It should also be noted that the customer’s vehicle is still covered by the manufacture warranty of 5 years or 60,000 miles. The customer’s vehicle is covered for the next 4 years or an additional 52,000 miles (approximate). Robert J. T** Legal Assistant [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Of course Atlantic Hyundai agreed to take on the negative
equity, that’s the only reason I walked into the dealership that day!  Section 1 says the outstanding prior lease
balance is paid by the dealer.  In
executing this agreement, the dealership agreed to the terms as well.Mr. P[redacted] admitted to overcharging my credit card two
months ago, when I leased the vehicle and before I issued a stop payment on the
charge.  He still hung up on me when I
called to discuss it.  After two months,
why are you still not giving my money back?If Atlantic Hyundai ‘feels they have not done anything wrong’
why won’t they return my phone calls and e-mails?  Is this the only way Atlantic Hyundai can
make a profit, by lying to their customers and cheating them out of their hard
earned money?  Why did it have to go so
far as me having to file a complaint with the Revdex.com before
getting any type of response?I’m sure I’m not the only consumer disappointed with the way
Atlantic Hyundai does business.  I only hope
my complaint serves as a warning to others. 
Not only has Atlantic Hyundai lost me as a customer, but they have also
lost business from my family and friends as well as future customers who use
the Revdex.com as a resource before dealing with a merchant. 
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This will be the Dealership final response to this complaint. The Dealership offers multiple financing options and tries to obtain the best possible loans for our customers. The Dealership has no control on the approval process of the Financial Institutions and the interest rates they offer. The customer should be advised that the amount of the loan never changed but the interest rate offered had. For example, a person wants to take a loan of $10,000 for a 1 year loan with straight line interest of 5%, the total amount the person will pay is $10,500. Now, for the same loan amount of $10,000 and same term of 1 year, and a straight-line interest rate of 10%, the total amount the person will pay is $11,000. The $500 difference is due the interest rate offered and not the amount borrowed. The customer had given the dealership permission to try to obtain the best possible car loan. Once again, we would like to apologize to the customer because we could not find a loan suitable for them. At this time, the dealership does not feel that they have done anything wrong and is not in position to offer the consumer any type of settlement.

Any and all actions taken were at the request of the Customer. In reviewing the Customer’s file, complaint and correspondence with sales personnel, we have found that the amount ($360.00) offered to the Customer is a fair amount. Once more, in good faith the dealership is willing to offer the...

customer Three Hundred Sixty ($360.00) Dollars to settle this dispute. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Hyundai

In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrong. We were informed by [redacted] the number of lease payments remaining on his Ford were 4. We had paid that amount in following with instructions from [redacted]. [redacted] is a valued,...

repeat customer of Atlantic Hyundai. Although the dealership does not feel that they have done anything wrong, as a sign of Good Faith the dealership is willing to provide [redacted] with Three Hundred Ninety-One 00/100 ($391.00) Dollars to cover the cost of the missed lease payment. [redacted] has already been contacted and willing to come to the dealership and accept our Good Faith effort.

Atlantic Hyundai has tried reaching the customer the with no response the warranty that she has is valid with most certified mechanics not just here if she would like to cancel this warranty she would need to come in to Atlantic Hyundai and sign paperwork so we can cancel the warranty and the refund...

will go back to the bank that holds the loan. As for the tire we are willing to refund her money.Please have customer call us to fix this situation. Thank you Randy A[redacted]