Atlantic Hyundai

Review: I terminated my lease for a 2013 Sonata 5 months early and leased a new 2015 Tuscon from Auto Mall Hyundai, Inc. dba Atlantic Hyundai on [redacted]. Another couple, and friends of ours had just weeks earlier done the same thing with Atlantic Hyundai. We visited the same salesman. We made a similar transaction at Atlantic Hyundai. Months later we ALL received outstanding invoices due Hyundai Finance and it's collection agency. Ours was for $1,448.13. Others for more. We all had the same salesperson. His name was Ed.

Here are the details of what happened to me.

I went to see Ed at Atlantic Hyundai. Ed made important representations. To terminate the lease completely and make the switch we were told we needed to pay $2,500. Additionally, the agreed capitalized cost of the Tucson was $29,298.73 while the sticker price was $23,185. Unequivocably we all agreed this covered EVERYTHING (unpaid lease payments, early termination fees, excessive wear, taxes and disposition fees) We paid the $2,500 asked for on the spot on the spot. We were squared up and now free to lease the our new 2015 Tuscon. Which we did.

Then on March 2, 2015 I received a letter from a collection agency whose client is Hyundai Motor Finance stating I owed a total of $1,448.13 on the Sonata's lease. I looked at this invoice and ALL the items they stated that were due and not paid for were indeed paid for, as I stated above, when I terminated the lease. I called the collection agency [redacted] to dispute this erroneous invoice but was told simply I had thirty days to pay this amount or it would be reported to the credit bureaus.

I immediately called Ed at Atlantic Hyundai. He was already aware of sudden invoices for various fees being sent to Atlantic Hyundai customers including my friends as stated above. As a matter of fact he said that he himself just got one (as he leased a car from his own dealership). He assured us that he was and would be taking care of this away with the finance department.

To follow up I made series of calls which went unreturned. Finally I got through and told the "resolution was imminent" and I would be receiving a call from a person "Jesse" in the dealership's finance department within 24 hours to finish clearing up this matter. Jesse did not call me. Jesse did not return any of my calls.

Meanwhile I began to call Hyundai Finance. They said the dealership knows exactly what the proper forms that are needed to be submitted for my transaction and they did NOT! I had to get my husband to call Ed. He shortly got a call back from the Sales manager Chris. Chris started to say that maybe I misunderstood Ed. I informed him that I knew factually that this was happening to other Atlantic Hyundai customers. Well I guess he didn't know I knew that tidbit and said he would go to his boss to get this cleared up (again).

Well again I never heard from him. ALL of my calls are not being returned. The collection agency really doesn't care about the circumstances. All they see is an order to collect a debt. I am making payment arrangements now because I value my credit score and the threats to tarnish it have me concerned.

What I want from Auto Mall Hyundai is for this invoice ( $1,448.13) to be voided and if applicable a refund of any coming payments I may have to make to the collection agency in the mean time.

My account number with Hyundai Finance is D208425321

I need to get this resolved immediately. I am filing this complaint.

Thank you in advance for you help with this matter.Desired Settlement: What I want this invoice to be voided. ( $1,448.13)

I am under strong collection agency pressure.

If I have to make payment(s) I want the money refunded.

Business

Response:

We reached out to the customer and agreed to pay $750 of the total bill from Hyundai of $1,448.13 as a goodwill gesture. Customer is satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The customer service at Atlantic Hyundai in [redacted] is unsatisfactory. Do to the fact that the person who sold me the car no longer works their, every time I call with a issue I have gotten a run around. The first issue was regarding the dealership faxing information to my insurance company. After no being called back several times, I finally go to speak to a [redacted]. Although I was assured by a [redacted] he would fax the proper paperwork to my insurance company they did not. Now I am having a problem with my Hyundai Bluelink. The dealership informed me yesterday that no one in the dealership could deal with this issue and they would call me back. It is a day later and I still haven't received a phone call back regarding my issue. All of my issues fall on def ears and although I am told someone would call me back they never do.Desired Settlement: Fix the problem with my Hyundai Bluelink and improve customer service after the vehicle purchase.

Business

Response:

[redacted] has spoken to [redacted] and the issue has been solved to him satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I received a phone call after a week of leaving messages with no reply. I was able to correct my problem by using another dealership after complaining to Hyundai USA on their web site. I still do not feel they stood behind their product. But costumer service continued to call and request a 5 star rating after my issues were not solved. And due to the dealership and [redacted] that promised me they would fax paperwork to my insurance company, they did not. This caused me to have to schedule a photo inspection to avoid my insurance being cancelled., you MUST answer the question above.

Sincerely,

On 11/** I brought my 05 Elantra for intermittent running problem, I was told it was corrosion in a wire harness. 11/** picked the car and paid $1040.00 $85.for 1 part, a sensor. 11/** (Thurs) car stalls and became a no start. Towed back, which they wanted me to pay for. No call 11/**-11/**-12/**-12/**, I started to call myself with no response, no return calls,nothing.., 12/** I called and finally spoke to an [redacted], He said I need a Battery, alt, engine harness, fuel pump and computer.. I had the car towed out and brought to a local mechanic charged me $159.00 problem solved. Now I want my money back.. over $1000. for absolutely nothing...

Review: As part of the program I turned in a vehicle early and leased a new one. The plan allows for early termination with no liability provided a new vehicle is leased at the time. I leased a new vehicle and still was billed for early termination liability for which Atlantic Hyundai is responsible. I have been trying to resolve the issue with Hyundai finance since April, 2015. Atlantic Hyundai apologized and the sales manager agreed to pay off my final payment of $826.78 by the due date of July **, 2015. Because of their failure to take care of the paperwork and the final payment, Hyundai Finance put me into collections. Not only am I being billed for the amount, but my credit score will now be effected. I have called several times a day, emailed, etc, and cannot get anyone to assist me in sales, customer service or at Hyundai Finance.Desired Settlement: I want them to pay off my debt as promised for early termination of one vehicle in order to lease a new one.

Business

Response:

This was an error on our part and we will be paying the full amount of $826.78 on behalf of the customer.

Review: I went in to the dealership, spoke with [redacted]. I wanted to inquire on prices of cars, what a lease payment would be. I was told that they would only do a "soft" inquiry on my credit report. He said "it will not effect your credit". I knew I wasn't planning to buy a car that day, and wouldn't have let him pull my credit if I realized it would've been a "hard"check, which I was notified the next morning by "[redacted]". So I was lied to directly and that is bad business policy.Desired Settlement: Have this removed from my credit report.

Business

Response:

[redacted] VISTED THE HYUNDAI SHOWROOM ON 1-**-2014. SHE FILLED OUT A GUEST SHEET, PROVIDED HER DRIVERS LISC AND SIGNED A CREDIT APPLICATION GIVING US PERMISSION TO RUN HER CREDIT.

WE HAVE NO IDEA WHAT A SOFT INQUIRY IS. THANK YOU [redacted]

Review: I HANDED IN MY LEASE IN JULY 2013. THE LEASE WASNT UP UNTIL JANUARY 2014. I STILL PAID THE REMAINDER OF THE PAYMENTS FOR THE MONTHS THAT I DID NOT HAVE MY CAR. NOW THEY WANT ME TO PAY THE EARLY TERMINATION FEE OF $400, WHICH WAS EXPECTED. NOW THEY WANT A TOTAL OF 953.00 BECAUSE THEIR EXPLANATION STATES " THE VEHICLE WAS EXPECTED TO BE SOLD AT 13K AND WE ONLY SOLD IT AT AN AUCTION FOR 11K, SO YOU OWE THE DIFFERENCE." AND WHEN I WAS ON THE PHONE WITH A REPRESENTATIVE THEY SAID IT WAS BECAUSE I PAID THE PAYMENTS THAT I DONT OWE MORE. THEYRE BASICALLY SAYING I SHOULD HAVE JUST KEPT MY CAR IN MY DRIVEWAY UNREGISTERED, AND PAID THE PAYMENTS MONTH BY MONTH TO AVOID THIS LARGE PAYMENT. I THOUGHT IT WOULD BE BETTER FOR THE COMPANY IF I JUST HANDED IN THE CAR EARLIER BECAUSE THEY WOULD GET A BETTER SALE OFF OF IT.Desired Settlement: I WISH TO PAY THE 400$ AND THE "TAX FEE" OF $34 BUT NOT THE ADDITIONAL CHARGE FOR THEM NOT BEING ABLE TO SELL THE VEHICLE FOR WHAT THEY EXPECTED TO SELL IT AT.

Business

Response:

WE ARE MAILING THE CUSTOMER A CHECK FOR 519.00 TODAY. THANK YOU [redacted]

Review: I was sold a Total Loss Protection (TLP) on my 2010 Hyundai Elantra from Atlantic Hyundai. I recently totaled my vehicle, and was told that I needed to return to the same dealer to collect on the TLP, which would provide $3000 as a down payment toward a new Hyundai. After [redacted] and [redacted] changed their story several times regarding the down payment, whether or not I would need a co-signer, and what the monthly payment would be, I was told that the $3000 plus a $2000 rebate would be applied to my loan. They made me sign contracts without going over them with me and wouldn't let me take home the contracts until I returned the next day with required paperwork for the TLP. When I returned the following day, I was given the contracts, which I was then able to look over. I saw that the $5000 down payment from the TLP benefit and rebate was not applied to my loan, instead added afterwards. The vehicle was financed for a price of $2310.10, with $4368.62 added as interest, making the total $27378.72. Afterwards, the down payment of $5072.50 (with the amount I paid myself for the registration cost) was added to make the "Total Sale Price" $32451.22. The price of the Elantra was originally $23010.10 and they added the down payment instead of subtracting it from the cost. I have been in contact with Hyundai Motor Finance, who said I can only deal with the dealership regarding this matter and sent in a complaint to Hyundai Consumer Affairs (complaint #[redacted]). I told the TLP company to put the benefit to the dealership on hold, since it is extra money going into their pockets instead of benefiting my loan, until this is resolved.Desired Settlement: I would like the down payment applied to my loan, making the amount financed $17937.

Business

Response:

PER [redacted] THE CUSTOMER WAS IN YESTERDAY AND WE HAVE RESOLVED THE PROBLEM.

Review: We went into Atlantic Hyundai because we had an issue with a previous car we had purchased from another dealer. When we went to the original dealer they were not honoring the warranty on the vehicle and were willing to sell us a new car but didn't offer us any money for our original car. Our original car 2007 Hyundai veracruz with 78000 miles on it that should have been covered under warranty in the first place. Our veracruz is in mint condition on the outside not a scratch or dent on it. Has 4 brand new tires and an automatic start that we paid for and installed. We purchased this car 3 years ago and suddenly in July the engine seized. Since Mid Island would not help us with the vehicle we wrote an email to Atlantic explaining in detail that they were willing to give us a new car but wanted to roll the remaining 9700.00 we owed into the new loan. That is insane first that they were not honoring the 10 year 100000 mile warranty but now they wanted us to continue to pay on a car we no longer had. We wrote to Atlantic because we heard good things about them explaining in details what Mid Island had done to us. They told us no way was that right and to come in and they would make sure we were taking care of. So we went into Atlantic. We told them the type of car we wanted explained the situation with our existing car. We picked out our car advised the sales rep ([redacted]) we had 2000.00 down and wanted to keep our payments around 500.00 a month. No problem she said. Not to mention we had my father with us who had a 900 credit score cosigning for us. After hours we finally get to sit with the loan officer who is going to review the paper work with us. At this time we find out a lease is the better way to go so that the payments are closer to what we could afford. Suddenly the payments went to 608.00 a month, 2000.00 down payment,they wanted taxes of 2800.00 up front plus the first payment plus transfer fees for the plates and we were a little confused since we made it clear our payments needed to be around 500.00 and we had 2000.00 today to use as a down payment. He looks at me and says do you want a shot of patron I was appalled couldn't believe he not only asked me that but was serious.We are already 4 1/2 hours into this ordeal we have been without a working vehicle for 2 months that I continued to pay to make sure our loan did not default we had already gone through the ringer with Mid Island and got no where. So I turn and ask the loan officer what did you give us for our trade in and his words exactly to me,my husband and my father were what you owed. I said wow ok the other place was not willing to work with us at all and this place was true to there word and helping us with the car so maybe we should try to figure out how to come up with the remaining money. We are unfamiliar with lease since we have not done it before so we did not know about taxes up front or first payment. The sales rep claimed he could just lower the price of the car so that way we were not responsible to pay the taxes and swore they would not be included later on at any time. Now I am sure they are in there anyway since nothing he said to us was true. We were so frazzled by all that was going on we were not really sure what was going on. At this point all paper work is done and we realize they sold us the wrong car. I approach the sales rep and advise her we asked for the turbo and she states we did not. I remind her of the conversation and she said fine we will get you the turbo suddenly the price increases again but they agree to split it with us. The increase in our payment 10.00 a month. Suddenly they need an additional 278.00 to complete paperwork but swear to us again we will get that money back that we actually don't owe it from them but need it in order to complete the paper work. Once again I give them a check they promise they won't cash till they have the check to send me to cover it. That never happens.By this time we have to do the paper work all over again and now we realize they actually used my dad as the Lessee instead of the co lessee and when I asked they said that was the only way to get it approved. Did they ever ask us if that was ok? No they never did I guess they just assumed we wouldn't notice because they were confusing us with everything else going on. At this point they never reviewed paper work with us just sign initial sign and that was it. We were completely over whelmed and they knew this but we were also desperate to get a car since we literally had not had one for 2 months and were paying on our other car the whole time. As the week went by I emailed the sales rep about the other key she promised and she said working on it. Then I emailed her when they cashed the check they were not suppose to for the 278.00 and heard nothing out of her. I also started to go through all the paper work because I could not figure out why we were paying 618.00 a month for a lease when my dad had a 900 credit score and leasing were going for around 350.00 a month. Well after going through all the paper work with a fine tooth comb and a clearer mind now since I had no one there telling me this that and other and keeping me from actually reading prior to signing. Well they rolled over the 9700.00 we owed on the other car into our new loan. I was shocked,angry and horrified that this company did to us exactly what Mid Island was doing but they did it so underhanded we had no idea. How they did it..The car we purchased that was 31,000 suddenly on the paper work was 40,000. On pink piece of paper that they just said initial well happened to state they we agreed that they take our existing loan and roll it into the new one. They took our trade in and didn't give us even 1.00 on it. I called and asked for a manager and they were like what would you like us to do and of course I said give me the 9700.00 your loan officer told me you all gave us he said we are not going to do that. He said we misunderstood. Believe you me there was no misunderstanding. He was clear to the 3 of us that they gave us what we owed on the trade in. We never would have agreed to anything else. We already turned down that exist deal with Mid Island 2 weeks prior and the only reason why we were in Atlantic was because we told them the story with Mid Island and they told us they were screwing us and to come in to them and they would make it right.Desired Settlement: I want the 9700.00 they told us they gave us on our trade in and I want the 278.00 dollars that they were suppose to reimburse us for the paper work error they made. I also want the 2nd key we were promised.

Business

Response:

THE PERSON LISTED ON YOUR COMPLAINT IS NOT A PARTY TO THIS CAR SALE. AS I AM SURE YOU KNOW WE CAN ONLY RESPOND TO THE PURCHASER.

Consumer

Response:

Here is the letter from my husband giving permission to speak with me in regard to this complaint.

Business

Response:

THE PERSON WE SOLD THE CAR TO ALWAYS GETS ANY REFUND DUE. IF THERE ARE ANY ADDITIONAL ISSUES TO DISCUSS PLEASE CALL [redacted] AT [redacted]. THANK YOU

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Once again my husband [redacted] did purchase the car. Your company actually sent a text to my husbands phone last Sunday asking him to call your dealership which is very unprofessional. However my husband called the dealership 8 times over the course of a week each time being put on hold for 30 mins or longer and we video taped the entire time we were on hold to only be told he was unavailable until Wednesday night when my husband finally spoke with [redacted] after 4 calls that day alone. They have an appointment set up for Saturday and I hope the dealership does right by us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I leased a 2014 Hyundai Santa Fe Sport on September**, 2014. This was my second lease from [redacted] at Atlantic Hyundai. When I brought the car home I saw that the privacy screen in the back of the vehicle was the wrong size. It appeared that they took a screen from a different model and threw it in the back of the vehicle. I called [redacted] that day and let her know that they gave me the wrong screen. She told me to come back the next day and I did. When I was there they told me that they did not have another screen for me and they would have to order it for me. I called [redacted] a week later and she said it was not yet in and she would call me when it was in. On October [redacted] I sent [redacted] an email for a status update. On October [redacted] my car had a check engine light on and it had to be towed to the dealership. I sent two emails on the [redacted] to [redacted] and [redacted] asking for help with the check engine light and the mats. I picked up the car on October [redacted] and the screen was still not in. On November [redacted] I left a message for [redacted] the [redacted] and [redacted] never responded to my voice mails. emails or messages. On November [redacted] I spoke to [redacted] about her correcting my BlueLink account. I asked her about the status of the privacy screen. [redacted] was extremely curt and told me that "it's not in. I said I would call you when it's in" I explained to her that I had leased the car almost 6 weeks ago and did not understand how it could take over 6 weeks to get a new privacy screen. It is now 8 weeks since I leased the vehicle and I do not have the proper privacy screen for my car.Desired Settlement: I would like the dealership to make good on the delivery of the proper sized Santa Fe privacy screen to my office or home. They should then pick up the other screen from me. I should not have to travel back to the dealership. Additionally the [redacted] website sells the screen for $196 ($5.44 per month for 36 months). My lease is for 36 months, and since I have been without the screen for two months - I would like payment of $10.88 to cover the period that I paid for the part but the dealership never delivered it.

Business

Response:

I spoke to the customer. We are delivering the privacy screen to his

office tomorrow. Had check cut for the $10.88 so we can hand it to him at the same time. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] contacted me right away and delivered the screen and check the next day. I am grateful for his prompt and professional response.

Sincerely,

Review: Atlantic Hyundai has not refunded excess state registration costs after a period of more then 60 days since vehicle purchase even though they clearly promised to do so.

I have made 2 phone calls to this dealer and left messages, but they never even returned my calls nor have they refunded my excess monies paid to them.Desired Settlement: Prompt refund of my money or an explaination of why not?

Business

Response:

we are sorry for all the confusion. if this has not been doen it will be mailed tomorrow morning. [redacted]

Review: purchased my 2010 Elantra from Atlantic Hyundai in August 2012. It was a certified pre-owned vehicle. My bill of sale indicates that I paid $600 for an extended service contract, and that the car was "certified". I began having issues with the car three weeks ago. I brought it to another Hyundai service center ([redacted] Hyundai -closer to my home) on 10-**-14. At that time, I was informed by the service rep that there was no notation in Hyundai's computer system that I had the Hyundai CPO (certified pre-owned) 100,000mile/10 year warranty. There was no warranty on file for my vehicle. I called Atlantic Hyundai, and spoke to [redacted] in Finance who told me that I did have the Hyundai CPO warranty, and that she would fax my folder to [redacted] Hyundai. She never did. She, and other staff members at Atlantic Hyundai have never returned my calls or emails, or the calls from Hyundai's Customer Care department. On 10/**/14, when I brought my car back to [redacted] Hyundai to be checked out again, I was told that my car did indeed need a new transmission, and was advised not to drive it! However, they were unable to replace my transmission because the issue with my warranty still wasn't resolved. It has been almost three weeks since I first learned of the problem, and was in contact with Atlantic Hyundai. The corporate division of Hyundai's Customer care department was unable to reach anyone at Atlantic Hyundai. My case is now in the hands of the Regional office ([redacted]: ###-###-####), I did receive a voicemail message from [redacted] last Thursday, 10/**/14, informing me that she would be working on my case, and would be contacting Atlantic Hyundai. I have not heard anything since. I am a single mother with a disabled daughter. I rely on this car to take me from my home on Long Island to my job in the Bronx each day, and also to all my daughter's medical appointments. I am very nervous driving this car, knowing that the transmission is failing. It is causing me much anxiety, which is unacceptable since I should have had this car repaired already under warranty.Desired Settlement: All I am asking is that the Hyundai CPO warranty be activated for my car so that I can take it to the service department for replacement of the transmission. It is supposed to be covered! I bought the car knowing that the 100,000 mile/10 year warranty was in effect. It's bad enough that my car with only 65,000 miles on it needs a new transmission. But now due to the incompetence of Hyundai, I cannot even get it fixed because it appears that no one processed my warranty at Atlantic Hyundai when I purchased the car. The staff at Atlantic Hyundai are rude, and never answer phonecalls or emails, even from their own corporate division. I have been patient waiting for the corporate level of Hyundai to remedy this situation, but it has gone on too long. I would like my warranty activated asap. I also want a loaner car available to me when I finally am able to bring this car in for repair to [redacted] Hyundai. I refuse to bring my car any where near Atlantic Hyundai at this point.

Business

Response:

we followed up to make sure the contract had been been submitted. not sure what the problem was but we did reach out to [redacted] hyundai and informed the [redacted] of the information. I do believe this was resolved at that time. thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. According to their response, they were unsure of what the problem was. Obviously the problem was that the warranty was never processed in the first place, and that the business took weeks to resolve the issue. Nevertheless, my warranty was finally activated last week. My car has been repaired. The issue has been resolved, and I accept the business's response.

Sincerely,

Review: Requested and were told our 2016 Hyundai Sonata had a navigation system/guidance package that could take up to 24 hours to activate by BlueLink, but found out the next day from BlueLink that the car is not compatible with any type of navigation system since we have a "D Class Audio System". Dealer insisted the car had this feature when we took delivery, knowing this was a requirement that we had. Since that time we have contacted, via voicemail and physically driving to the dealer on many occasions, and have not gotten a resolution. We do not get responses to our messages and nothing is being done by the dealership. We do not want this car. We want a car that we asked for, and were told we had, by the dealer. We would have never agreed to take this car if it did not have what we asked for. I have documented every phone call, visit, and email regarding this matter. This dealership has mislead and mispresented to us what features the car has.Desired Settlement: We would like the dealer to take back this 2016 Sonata and apply our down payment to a vehicle that has a navigation/guidance system.

Business

Response:

We have put the customer in contact with Hyundai USA consumer affairs possibly they can do a buy back program with them sorry for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We were in touch with Kyle A[redacted] from Hyundai Consumer Affairs on December [redacted]. As of this date, Kyle or anyone from Hyundai does not return our phone calls or answer our emails. It has been over 2 months now that we have a car we did not ask for and have been making payments on. Nobody at Hyundai is willing to help us in this matter, whether it be the dealer or the consumer affairs office. We are not trying to get something for nothing, we asked for the feature of Navigation/Guidance and were told his car had it in it. If we were told we need to buy a certain model or package to get this feature, we would have gladly purchased that car to get it. How can Atlantic Hyundai sell cards to customers and not know the features that are included in the car? And since they didn't know the features, why is it now our problem? Why can't they buy this car back and put our down payment on the car we asked for, and were told, we had. It is unbelievable to me that this has been going on for over 2 months, when we discovered the problem the very day of taking possession of the car!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

THE SALESMAN DID NOT MAKE AN ERROR THIS IS COMPATIBLE FOR BLUE LINK LANE GUIDANCE. WE LATER FOUND OUT THAT HYUNDAI AMERICA HAD A SOFTWARE PROBLEM THAT WILL BE FIXED IN ABOUT 90 DAYS BECAUSE OF THE COSTUMERS INCONVENIENCE WE OFFERED TO PURCHASE THEM A NEW PHONE THAT IS COMPATIBLE NOW OR A TOM TOM DASH NAVIGATION UNIT FOR THEM BUT THEY DECLINED.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue is not even close to being resolved. The salesman did admit many times to us that they didn't know the Guidance package was not included in the 2016 Sonata. Also, Atlantic Hyundai NEVER offered to buy a phone for us, and why would we want to change phones on our plan which would increase our monthly phone payment. They did offer to buy a portable navigation unit from PC Richards which we did decline because the point of our getting this car was to have a navigation system built into the car, and Atlantic Hyundai told us this car had that capability. Further, never did they tell us it was a software issue that would be resolved. We were told by the salesmen (Sue D[redacted], Randy, Jesse), Service Manager (Tim T[redacted]), Blue Link and the Hyundai Engineers that we have a "D Class Audio System" that is NOT compatible with a Guidance package. I have a huge file on this and have documented every phone call, email and visit to Atlantic Hyundai. I have also documented every phone call and email that was never returned from Atlantic Hyundai and the consumer affairs office (which they did not refer us to, we located them on our own and contacted them without any help from Atlantic Hyundai). Again, it has been ongoing for over 2 months and we just want the car that has the features that we were told we purchased, but don't have.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a car on July **, 2015. An extended warranty was added which I did not fully understand at the time. I went back to the dealership on August [redacted] to claim a refund and the finance department was very uncooperative. It wasn't until I called my father to come down that they sat with me to fill out the appropriate cancellation forms.

I was told that because the car was financed the refund would be paid directly to the bank and would take 6-8 weeks.

On October [redacted] I began calling the dealership to follow up because to date no refund was issued. I was transferred to the finance department where I had to leave messages. None were returned. Today November *, the same thing happened so I decided to call Continuous Customer Care directly. I wasn't shocked to find out the dealer never submitted the paperwork therefore my refund was not being processed.

Because Hyundai is financing the car at almost 10% interest it gives them plenty of incentive to stall as much as possible. It is my intention to refinance the loan at a much lower rate but I am prevented from doing so until this warranty refund is processed. I need this done ASAP!Desired Settlement: Expedite the refund to less than 5 business days. I should not have to wait anymore than that since they failed to process my original request in Aug [redacted].

Business

Response:

After reviewing the complaint my office will process a cancellation of the warranty product, the refund will go directly to the bank that financed the car.We appologize for any inconvenience the customer experienced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No mention was made to how long it will take for my refund to be received by the finance company. Because the dealer sat on my signed request since August **, 2015 I expect the refund to be issued in 5 business days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On November *, 2014 I turned in our two leased 2012 Sonatas and leased two more vehicles. (These were our 5th & 6th cars from this dealership) Just like our last two cars we were told they were "grounded" and there was nothing due on the new leased vehicles. We paid the downpayment, were informed of the monthly payments once again through Hyundai Finance Corp. We left the dealership with a 2014 Velosta and a 2015 Sonata. On January **, 2015 I received a letter from Hyundai Finance (I have both letters and they were given to a manager at Atlantic Hyundai.

The letters stated that I owed $1689.42 on one Sonata and $557.23 on the other. The letter detailed early termination fees of $400.00, $3530.06 Adjusted lease balance ($14,795.56), Less Realized Value (-$11,700.00) less advance lease payment -$1,840.64. The Total Early Termination Liability is $1,689.42 on one car. The second car had a Due and Unpaid lease payments (including sales tax): $2,028.00 Official fees and Taxes (Sales/ use tax $157.23 along with an Early Termination Fee of $400.00. $2,585.23 - $2,028.00 = Your Early Termination Liability: $557.23.

I immediately called [redacted] and was told that the dealership knows how to correct this by filling out the proper forms and submitting them to HMF. He explained that since new cars were leased and the others were "grounded" there would be no problem. I called the dealership and personally went there at least two times. On April **, 2015 I received a letter from a collection agency whose client is [redacted] stating I owed a total of $1,858.42. I called and was told I had thirty days to pay this amount or it would be reported to the credit bureaus. After trying to work with the dealership and the collection agency an agreement was reached for me to pay. As I mentioned that I not only called the dealership but twice visited them to try to resolve this issue. I was informed that a person "Jesse" in the dealership's finance department would call me back within 24 hours to resolve it. "The paperwork is all ready to go" I was told. Jessy did not call me and after two attempts to reach him by telephone (Twice I was informed he was "busy" and would get back to me) He must be very busy to take care of this important matter for someone that now has their 5th and 6th Hyundai vehicles from this dealership and two more leased from my close friend. He never returned the calls. I was informed he would call by the manager Chris and Ed the salesman. They were both very understanding as this hadn't happened with any of our other cars. Two cars and two completely different invoice amounts. I don't understand and I'm frustrated that the dealership would not help at all. Everyone including the [redacted] and the collection agency indicated that the dealership Atlantic Hyundai knew what to do to resolve this. Both cars were "grounded" Like the others but now we were being charged.

I decided to contact the Revdex.com.Desired Settlement: Refund. I would like the dealership to look into this and resolve this complaint.

Business

Response:

We apologize for the customer's inconvenience. We have re-submitted all proper paperwork to Hyundai to clear the balance owed. We will continue to follow up with our rep from Hyundai to make sure it is taken care of.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see by the attachment from the collection agency SRA associates of New Jersey they are taking the 2nd of four payments for $350.00 because they have not heard from Hyundai Motor Finance or the dealership. They will not stop this action until they have received written correspondence from one of the two above named businesses. The response from the dealership Atlantic Hyundai that they would "resubmit" the paperwork is skeptical since they never did it the first time according to Hyundai Motor Finance. As mentioned in my initial complaint the dealership never returned the phone calls they promised they would. I've been waiting for a return phone call since May **, 2015. Nothing has changed. Thank you for your help with this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see attached for the response from Hyundai Motor Finance on the 2 vehicles returned my [redacted] Their records show vin# [redacted] is paid in full and vin# [redacted] has a balance of $1,689.42. "All Payments Made" paperwork was completed by Atlantic Hyundai and the $1,689.42 does not represent any money owed for payments. The $1,689.42 owed is for wear and tear as also noted and detailed in the attachment. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September **,2015, I placed $100 deposit on a 2014 Hyundai Sonata with salesman Gary C[redacted]. I called Gary on September **, 2015 and notified him to void the sale. He obliged and claimed he would send my deposit via check thru the United States postal service. I called Atlantic Auto Mall the week of September ** and asked Gary about my refund. He claimed that he forgot to place it in the mail and that he would do it shortly afterwards.

On October *,2015, I called the car sales manager and inquired about my refund. He gave me an excuse about not having the correct address. Once he confirmed the correct address, he said he would send it out United States postal service asap. Today is November *,2015 and I haven't received a refund yet. I don't understand how it's easy for them to cash my check for a deposit but I can't get a refund. This is not professional and I am disappointed in the outcome.Desired Settlement: I feel that Atlantic Hyundai should expedite the refund as soon as possible. There shouldn't be a delay in a persons refund. If they were humble and respectable when it came to a sale, then it should be the same way when it comes to a refund to the customer.

Business

Response:

I am terriblely sorry for the delay in refunding your deposit I am putting a check in the mail today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have been inconvienced in the past two months and it's only because I contacted the Revdex.com, that Atlantic Hyundai responded so quickly about my refund. It's a shame that a business such as this, is very unprofessional and lack of concern for the customer. Poor business relations...

Sincerely,

Review: The whole debacle started on October **, 2015 during a purchase of a 2016 Hyundai Sonata. The car’s sticker price was $22,700 and my offer of $20,700 was accepted by one of the sales managers. Unfortunately, I am not sure who my sales person, Dan E[redacted], spoke to for that agreed price. In any event, I gave them a credit card to charge $100 as a sign of good faith/down payment. I was then transferred to the Finance Department, as I was financing a portion of the car. There, I met with Bryant Q[redacted], who quickly went through all the paperwork (attached for your perusal) which I signed. There were two sets of documents; one if I did not give them $12,460 cash/check and would owe the bank the full amount and one set if I did give them the stated amount. Just as an FYI, I walked out of there 5 hours later with no paperwork in hand but had possession of the car.

It happened to be Columbus Day weekend where banks were closed, so I had to wait until Tuesday (10/**) to wire transfer that amount from one account into my checking account. That night I went to the dealership to give them the check. It was then that they told me they only accept cash or to have the check certified by my bank. My bank no longer certifies checks so I returned the next day, Wednesday (10/**) and they were not sure if they would be able to use their machine to cash the check. They were able to but I had to let them know when the $$ transferred. They did and I was finally given the paperwork on Thursday (10/**).

As I had a lot going on the next few days, I did not get a chance to look over the documents. Once I did, I noticed many discrepancies on the amount of the car. I immediately called the finance department and set up an appointment with them to meet that Tuesday evening. I explained to Bryant that my offer of $20,700 was not on the paperwork and I was being over charged for the car. He asked me for the copy of the agreed selling price, which I was NEVER given. I had NO proof of the offering price! He called over the manager, Chris P[redacted], Sales Manager, and Mr. P[redacted] said that nothing could be done unless they could find the agreed to price sheet. I was then told that the file was off site and he’d have to wait until the bookkeepers came in the next day to retrieve said file. And guess what? The file is nowhere to be found. I have called numerous times and either I get voice mail or when Bryant does answer, he’s “looking” for my file. Same goes for Mr. P[redacted].

Unfortunately, on October **, my new car’s battery died. So while I was at the service department, I paid a visit to Mr. P[redacted] to get that document. He said it was locked in a file cabinet and only Bryant had the key. Bryant was not in the office that day and there was nothing Mr. P[redacted] could do to rectify the situation. Are you getting the feeling that I’m getting the runaround. Dealers see a female alone buying a car and the wool caps come out to put over ones eyes. I am living proof of that.

I have left numerous voicemails on Bryant’s phone with no calls returned. I finally got in touch with Bryant Thursday, November * and the document still can’t be found or my file for that matter. I texted him the next day to remind him to search for that folder. He texted me back that the WHOLE STAFF is looking for the file. I texted him again that evening asking if the folder had be found. No reply. Again on Saturday, no reply. First, we have Chris P[redacted] telling me the paper is locked in the drawer and then we have a missing folder???!!!

On November *, I overnighted a letter to the General Sales Manager of Hyundai, Mr. Vinnie P[redacted], explaining the whole story. I have not heard anything from him either.

In conclusion, Hyundai owes me $979.14. Anything you can do to help me, would be greatly appreciated. Thank you.Desired Settlement: Refund

Business

Response:

I HAVE SPOKEN TO THE CUSTOMER AND HAVE RESOLVED THE ISSUE WE ARE SENDING HER A CHECK I APOLOGIZE FOR ANY INCONVENIENCE THANK YOU

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company''s representative said they will be issuing a check for the amount due me, however, I would like this case to stay open, if possible, until check is received.Thank you so much for your help with this matter. The Revdex.com really came through for me. Great Job!!

Sincerely,