Atlantic Hyundai

We have offered the customer a Spare Tire Kit at no charge to them. The customer is satisfied with this resolution and we are working with her to make sure the tire kit is in stock to be picked up ASAP

After reviewing the consumer’s complaint, we would like offer our sincere apologiesThe dealership had tried to find the best loan for the consumer but could not find one to satisfy their needsAny financing needs to approved by a lending (financial) institutions prior to fundingEach financial
institution has its own criteria for approvalBy the customer’s own admission, she states that we had tried to obtain a loan but we did not find a financial institution that would approve the customer at the negotiated ratesWe were informed by one of the financial institutions that they would approve the loan at a higher interest rate however, the customer did not want to enter into that loanThe credit report and loan application were all performed with permission from the customerBy virtue of the foregoing, it is plain to see that the dealership did not conduct in any fraudulent activityAt this time, the dealership does not feel that they have done anything wrong and is not in the position to offer the consumer any type of settlement. Robert JT**Legal AssistantGeneral Counsel's OfficeAtlantic Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***,
and find that this resolution is satisfactory to me and the matter has been resolved.*** *** contacted me right away and delivered the screen and check the next day. I am grateful for his prompt and professional response
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have received and reviewed [redacted]’s (the “Customer”) complaint and we concluded that Atlantic Toyota Scion (the “Dealership”) has done no wrong. By the Customer’s own admission, the bill he received from Hyundai Motor Finance was for damages to the returned lease vehicle (“majority”...

of the bill) and disposition fees. The Customer could not prove that the vehicle did not have the damage as stated by Hyundai Motor Finance. Though the Dealership was not liable to pay the damages billed by Hyundai Motor Finance, the Dealership had in good faith paid the damage fees of $738.65. The left-over amount of $424.50 is a disposition charge made by Hyundai Motor Finance. The Dealership had made no promises to pay this disposition fee. If the customer still believes that the Dealership promised to pay the disposition fee, please have the customer provide us with proof of the same. By virtue of the foregoing, it is plainly clear to see that the Dealership had acted in good faith. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Toyota Scion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue is not even close to being resolved. The salesman did admit many times to us that they didn't know the Guidance package was not included in the 2016 Sonata.  Also, Atlantic Hyundai NEVER offered to buy a phone for us, and why would we want to change phones on our plan which would increase our monthly phone payment. They did offer to buy a portable navigation unit from PC Richards which we did decline because the point of our getting this car was to have a navigation system built into the car, and Atlantic Hyundai told us this car had that capability. Further, never did they tell us it was a software issue that would be resolved. We were told by the salesmen (Sue D[redacted], Randy, Jesse), Service Manager (Tim T[redacted]), Blue Link and the Hyundai Engineers that we have a "D Class Audio System" that is NOT compatible with a Guidance package. I have a huge file on this and have documented every phone call, email and visit to Atlantic Hyundai.  I have also documented every phone call and email that was never returned from Atlantic Hyundai and the consumer affairs office (which they did not refer us to, we located them on our own and contacted them without any help from Atlantic Hyundai). Again, it has been ongoing for over 2 months and we just want the car that has the features that we were told we purchased, but don't have.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Atlantic Hyundai has contacted the customer and the customer is coming in on 6/**/16 to pick up maps and certificates for oil changes and car washes we apologize for any inconvenience.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have put the customer in contact with Hyundai USA consumer affairs possibly they can do a buy back program with them sorry for any inconvenience.

After reviewing the Customer’s file and complaint, we have concluded that the Dealership has not done anything wrong. The Dealership has a various number of documents executed by [redacted], which state the Monthly Payment of approximately $359. For example; we have attached three (3) of...

these documents. These documents are: (1) Lease Order (2) Acceptance of “Total Loss” Liability, and (3) Customer Selected Optional Products. The Customer had full knowledge of the amount of the monthly payments.We would like to note, [redacted] son has spoken with the Dealership in relation to [redacted] lease. We would like to reiterate to [redacted] son that we cannot take any actions without the Leaseholder.The Customer can terminate his lease and return the car. If the customer wants to return the vehicle it will be subject to an early termination (of lease) fee and other fees (damages to the car if applicable).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It seems I will have no choice but to accept this lesser, arbitrary amount. Please send check to address on record. There is no contact information for Mr. T** so am to I assume the check will be in the mail?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Judging from the
generic response provided, it appears that Mr. T** has not thoroughly read my
complaint or reviewed the paperwork provided. 
Since he didn’t review my complaint the first time, I’ll lay it out for him again.  1.      
I did not solicit Atlantic Hyundai, they called
me offering me an opportunity to turn my car in early and that they would make
the remaining outstanding payments on my old vehicle.  I would never have even considered looking at
a new vehicle if I was not told this.  Let
me reiterate, I was not in the market to buy a car!  The salesman enticed me with this offer;
deceptive sales practices. 2.      
The fact that they charged my credit card a down
payment of $850 which I was told was the destination fee while the destination
fee was already included in the sticker price was not addressed in Atlantic’s
response.  Is it OK to double charge the
consumer? 3.      
Also not included in Atlantic’s response is the
fact that I was charged $2,358 above the sticker price which basically
cancelled out any rebates they claim they provided.  Who pays above sticker price for a
Hyundai?  Obviously, I was deceived and
never told this otherwise I would never have signed the agreement.  Their dishonesty is a disgrace. 4.      
In addition, on November **, 2016, I met with
Chris P[redacted] a sales manager.  I waited
over an hour to meet with him just to go over the lease papers.  This is after waiting in the showroom three
hours on November **, 2016 just for them to tell me to come back Monday so they
can pull my file. He basically said that they added my old car payments back
into the lease twice, but it’s ok because I got a rebate for one of them.  He went on to explain the first place where
my old lease payments were added back is the increase from the window sticker
to the agreed upon value of the vehicle noted in Section 11 and then a second
time when going from the agreed upon value of the vehicle to the gross
capitalized cost shown in Section 7.    When I said that doesn’t make sense, Mr.
P[redacted] went on to say that he’s been working there for four years and he still
really doesn’t understand how the lease calculations work.  Mr. P[redacted] who is in the automotive sales
industry for four years claims he doesn’t understand how the lease calculations
work, but Mr. T[redacted] legal assistant for Atlantic Hyundai, believes that I, the
layman consumer should know how the leasing calculations work.  Mr. T** thinks that I executed the document
because I understood what I was signing, but I only executed the agreement
based on what I was told, which I now know was a complete deception.  5.      
To address Mr. T**’s response in regards to
section 1: Parties and Vehicle Description in which Mr. T** goes on to say that
the amount of $1004 is listed as outstanding prior credit or lease balance;
that same subsection also states that the very same $1004 is to be paid by the
dealer/lessor, which is Atlantic Hyundai, not me.  But you can see in Section 11 (which you did
not include in your copy) that the $1004 was added to the value of the new
vehicle. 6.      
The most blatant error is that my credit card
was charged incorrectly.  Mr. T** states
that my credit card was charged correctly for the amount of $3,419.44.  This is incorrect.  My credit card was charged $3,437.50.  Mr. P[redacted] acknowledged this error and took a
copy of my receipt as proof and promised me a refund.  As of today, I still have not received any
money back from Atlantic Hyundai.  How is
it OK to rip off a consumer like this? 7.      
Lastly, I leased my previous car from Atlantic
Hyundai, where again, I paid the taxes and fees up front.  Since Atlantic added back the outstanding
payments on my old lease and included them in the cost to lease my current
vehicle, they are charging me sales taxes on an amount I already paid taxes for
back in 2014. In addition, since they charged my credit card for a down payment
of $850 (included in the capitalized cost reduction amount of $4600), why are
they charging me sales taxes on a cash down payment?  Section 14 Estimated Official Fees and Taxes
(which again, you did not include in your copy) shows an estimated amount of
$1637.  When I questioned why this amount
was different than the amount in Section 6, Lenny in Finance, would not explain
it.  Maybe, just like Mr. P[redacted] after
years of working in the automotive industry, he just doesn’t understand how the
calculations work.  In summation:
I was solicited by
Atlantic Hyundai and lured in with misrepresentations.  I was lied to and overcharged and when I
tried to address it with multiple people at Atlantic Hyundai, including the
salesman, sales managers and general sales manager; they either ignored my
numerous telephone calls or they were rude, arrogant and dismissive.  In fact, before filing their response, the
general sales manager at Atlantic Hyundai, Josiah, left a voicemail asking me
to call him back.  I called back three
times and he would not come to the phone. It has become quite apparent to me
that the only thing Atlantic Hyundai cares about is selling cars.  They do not care about the customer
experience or what deceptions they need to create in order to achieve their
goals.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

After reviewing the Customer’s (Jacqueline M[redacted]) complaint, we have concluded that Atlantic Hyundai (the “Dealership”) has done no wrong. In so far as the customer’s complaint in regarding lien listed by Credit Acceptance Corporation we would please like to inform the customer that Atlantic...

Hyundai and Credit Acceptance Corporation are two difference companies. Any complaints against Credit Acceptance Corporation should be directed to Credit Acceptance Corporation and not to Atlantic Hyundai. Attached please find a [redacted] copy titled “[redacted]” This document is an invoice of repairs and service performed on or about July **, 2017, on the customers’ vehicle. As indicated on the attached invoice, the dealership had performed a Wheel Alignment, Resurfaced Rotors, and a manufacture required repair. Indicated on this invoice is the fact that the Dealership could not duplicate the “jump and skip” of the vehicle as stated by the customer and therefore could not find a need to repair. The customer was also supplied a rental vehicle while these repairs were being performed and the customer did not pay for any of the repairs, service or rental vehicle. The customer states “[redacted]” By the attached invoice we can state that this is an incorrect statement. The Dealership has performed service, repairs to the vehicle and provided a rental vehicle without charge. The Dealership has consistently acted in Good Faith, even though, by the customer own admission she has acted hostile towards the employees of the Dealership. This complaint should not reflect badly on Atlantic Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Hyundai

After reviewing the complaint my office will process a cancellation of the warranty product, the refund will go directly to the bank that financed the car.We appologize for any inconvenience the customer experienced.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No mention was made to how long it will take for my refund to be received by the finance company. Because the dealer sat on my signed request since August **, 2015 I expect the refund to be issued in 5 business days.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.I have been inconvienced in the past two months and it's only because I contacted the Revdex.com, that Atlantic Hyundai responded so quickly about my refund. It's a shame that a business such as this, is very unprofessional and lack of concern for the customer. Poor business relations...
Sincerely,
[redacted]

I HAVE SPOKEN WITH THE CUSTOMER AND HAVE ISSUED HER A NEW WARRANTY. SORRY FOR ANY INCONVENIENCE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My father was told by word of mouth he would be paying $159 per month for the lease, as I stated before he speaks very limited english and barley can read. When he went to sign the papers the price was doubled, he did sign the papers but thought he would be paying $159 because that is what him and Micheal shook hands on. My father also had equity on the car that he returned but was not used toward the new lease. Atlantic Hyundia, is this how you treat your immigrant neighborhood? You are cheating people and taking advantage of them. I'd like to make this clear because the first time it seems like you didnt understand the issue. YES, my father signed the papers BUT he did not know what he was signing and you guys doubled the price on him because you saw he didn't speak good english. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In order to cancel the warranties for this customer we would need the attached documents executed and returned to us. After execution of these documents (if you do not have all the information I will fill it out for you) please send the documents to us (scanned copy is fine) and we can begin the...

process of the termination of these warranties. Please be advised, all funds from the refunds of these warranties will be sent directly to the bank and used against your car loan (if any) and will not reduce you car payment.Please send these documents to my attention at
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
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