Audi Of Bernardsville

To Whom It May Concern:We apologize for the inconvenience. We would be more than happy to assist them in reviewing their account. Unfortunately, we are unable to find an account registered for this email address. This member may contact [redacted] for further assistance.Hope...

to hear from them soon. Thank you.

To whom this may concern:We have gone ahead and credited the 40 Opinion points to [redacted]'s Opinion Outpost account for [redacted] out of goodwill. He should be able to find the reward listed on his Survey History section.One of the few things our panel members should know when they...

encounter a survey issue like the one reported in this case, is not to attempt to re-access the survey (unless advised to) as they will risk setting their participation time back to 0 and make it look like they have just accessed it. It would have been best had [redacted] left the survey as it is and contacted helpdesk right away, to have his participation status verified on the client's end. Here are a some very useful notes/tips our panel members should keep in mind when taking surveys online: a) take surveys on their home computer unless advised to access a survey on a mobile device (we do not encourage our members to access their account and take surveys using a public computer or device shared by multiple users); b) clear their internet browser’s cache and browsing history before starting rounds of surveys (especially if they keep getting the message telling them somebody else in their household has already taken the survey, etc.); c) ensure they have strong internet connection (heavy-coded or programmed surveys can take longer to load, depending on internet connection speed); d) have an updated version of Flash and JavaScript enabled on their browser (majority of our clients’ surveys need these); e) have a recent version of the internet browser; f) have a back-up or alternate internet browser in case their default browser isn’t compatible with the survey; g) try to access the survey again at a later time if they get a blank page when they first access it (this normally happens when the end-client’s server is overloaded with respondents trying to access the survey in a certain period of time); and h) close off previously opened survey pages before attempting to access another survey opportunity. Also, it is important to note that they must at all times be in the country/location they signed up in, as they risk compromising their membership by attempting to access their account and surveys outside the designated country/location.Kind regards,[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience. The member has already reached out to us about this and has already forwarded the case to our Accounts department for re-evaluation. We will contact the member as soon as an update is available. Thank you for your understanding.

IPoll/Survey Sampling Inc. finally got back to me and solved the problem.  Thank you! [redacted]

To Whom It May Concern:We apologize for the inconvenience this has caused. We received this member's call yesterday, February 21, 2017 to further evaluate the account. Unfortunately, we cannot provide an assessment unless our Accounts department finish the review. We will, however, contact the...

member as soon as we have the final result. Thank you for your understanding.

Complaint: [redacted]
I am rejecting this response because:  the matter has not been resolved yet
Sincerely,
[redacted]

To Whom It May Concern:We apologize for the delay. After reviewing our records, the member's account was not suspended or frozen. It is likely a login issue when the member was trying to make a claim after accessing the account via survey invitations. We can also confirm that the member has...

successfully made a claim of $60. Thank you for your patience.

To Whom It May Concern:We apologize for the inconvenience this has caused. Additional incentive offered for participating in special surveys are only credited to the members' account when the survey is fully closed (which normally takes up to 4-6 weeks). If the follow up survey was completed by the...

member, we can assure that the reward will be credited to the account.However, the deactivation of the account is showing as automated. This could happen by either sending an opt-out email request or by clicking on the 'unsubscribe' link on the website or on the survey invitations. We have reactivated the account and the member should be able to access the account again. For further assistance, the member may reach out to our Help Center at [redacted].

To Whom It May Concern:We sincerely apologize for the inconvenience. Our system automatically flagged the payment request to avoid account breach. Members who opt to claim [redacted] code too will have to go through a phone verification process which we did not see this in our records.We would be more than happy to manually pay her an [redacted] code, but this will result to permanent deactivation of all the accounts she has registered with [redacted] and will not be able to join our panels again in the future. If she opt to be paid manually, we will process the payment.Thank you.

To Whom It May Concern:We are sorry for the late reply. We can confirm the account was reactivated again on July 12, 2017 and contacted the member about it. The member may refer to the recent email sent under Ticket#2[redacted] as reference of the correspondence.Thank you for your patience and understanding.

Complaint: [redacted]
I am rejecting this response because:  they ask for a lot of personal info including date of birth, full name, address, all kinds of computer and network info.  Why do they need all that? Isn't sending all that a security issue?    In ALL of my replies and correspondence I include my name, email and mobile phone number. They can verify through a pin sent to my mobile. Everyone else does it that way.  In addition, this baloney of device security is just that: baloney.  I have been using my new [redacted] for 6 months no problem on their sites.  They also have smart phone apps which I use, so again, baloney. If you go to their [redacted] page you will see a long list of complaints where members have been denied access and locked out repeatedly because of ficticious security issues.  They need to reinstate my status and pay my rewards without giving me the run around. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did email them at the address provided when I tried to sign in and got the response that it was frozen. I have the email I sent to them. How was I supposed to do a survey on February 21 when I wasn't even home. This is them trying to get out of any trouble. While this was going on, I went online and found multiple complaints about their practices. So this isn't the first time they pulled this denial. 
Sincerely,
[redacted]

To Whom It May Concern:We apologize if the member did not receive her additional incentive yet. We try to process the reward as soon as the survey is closed. Unfortunately, there was a miscommunication on the reward offer. Initially, our agreement with the client was only to reward them if they...

complete the study in our system. But since they offered additional incentive in the letter with the product to test, we are now processing the incentive on our end as requested by our client. We checked our records and found that this member also received an email communication from our support team (Ticket#2[redacted] informing her that we are already uploading the reward and will be added to her account next week and she thanked the representative.If she has any questions or concerns, she can always contact our support team for updates. Again, we are sorry for the inconvenience.

Revdex.com:Yes I have cashed-out, I am glad to have my iPoll account back and I hope not to get terminated again.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern:We apologize for the inconvenience this member has experienced on her account. Our Accounts Team is currently reviewing her account status and we will definitely get in contact with this member as soon as we have an update for her.Thank you for your patience and understanding.

To Whom It May Concern:We are currently investigating this issue and we will contact the respondent tomorrow to update her of the case filed.

To Whom It May Concern:We sincerely apologize for the inconvenience. Someone from our support team answered this member's email under Ticket[redacted] to assist with the issue. We look forward to the member's reply and we will proceed with the evaluation as soon as the necessary...

information are provided.Thank you for your understanding.

To Whom It May Concern:We thank the member for providing us more information to review the missing payment. We have sent him an email in our system ticket #[redacted] for reference. We will contact him directly for updates. We apologize for the inconvenience and thank you for your understanding and patience.

To whom this may concern:We will no longer consider reactivating [redacted]'s membership nor allow him to join or participate in any of our other survey sites (i.e. SurveySpot, OpinionWorld, QuickThoughts, and others). His membership has been terminated for violating our Terms and Conditions. As stated...

in our T&Cs, we reserve the right, without notice, to suspend and/or terminate a member's use of, access to, and/or participation in our panels if they breach or violate our terms. You may refer to section 19 of our T&Cs here for more details: [redacted].Kind regards,Susan E[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience. Unfortunately, accounts that are found linked to other accounts will be deactivated as it is a violation of our Terms and Conditions. We will, however, forward this member's account for re-evaluation. We will contact this member...

again as soon as the final assessment is available. Thank you for your understanding.