Audi Of Bernardsville

To whom it may concern:This is to confirm that [redacted]'s Miles for Thoughts survey account will be escalated to our Accounts Department, to re-assess the reason for the suspension of his membership. One of our Accounts Specialists will be in touch with him with their final findings within...

the week.Thank you for your patience.Kind regards,Susan E[redacted]Respondent Relations Specialist

You’ll soon hear back from one of our helpdesk representatives next week about your participation in #[redacted]. Regarding the other 2 surveys I was searching for, the $5 airline survey and 15-Opinion point food survey, I ended up crediting your Opinion Outpost account with 65 Opinion points as goodwill instead since I couldn’t locate either of them on your Survey History record. You’ll find the goodwill credit listed on your Survey History under code “[redacted]”. Thank you for your patience!

To Whom It May Concern:We apologize for the inconvenience. The rewards verification process is put in place is to prevent fraudulent activity and to allow us our system to verify the payment request made by members. This happens to all members during their first claims. The 72 hours verification is...

not from when the member registered, but from when they attempt to make a claim. However, we can confirm that the member has already made a claim today, March 2, 2017, and it is now processing. The payment will be processed in 24-48 hours. For further assistance, the member can reach us at [redacted]

To whom this may concern:We will no longer consider reactivating [redacted]' membership nor allow him to join or participate in any of our other survey sites (i.e. SurveySpot, OpinionWorld, QuickThoughts, and others). His membership has been terminated for violating our Terms and Conditions. As...

stated in our T&Cs, we reserve the right, without notice, to suspend and/or terminate a member's use of, access to, and/or participation in our panels if they breach or violate our terms. You may refer to section 19 of our T&Cs here for more details: [redacted]We will however only consider sending an [redacted] gift code worth his actual balance, which is worth $14.90. Please allow 7-10 business days to receive an email with the gift code.Thank you.Kind regards,[redacted]Respondent Relations Specialist

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'm still waiting to be paid for money that I had in my account before deactivation, but they said its going to take 10-15 days for money to be returned in my account.I will let you know if they follow their promise.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I just went to sign into my account.My email is [redacted]My password is [redacted].Try it yourself.It says Survey Spot closed my account.I am denied access. Today is 7/1/16 it is 10:40 a.m. central time.That is the reason for this whole comaint in the first place.To be exact I have 1080 points.I want to cash in 1000 for $10.They, survey spot locked my account because I want the money not anything else.Just the $10. No contests,no donating,I want the $10.They claim they put the points back. Then why can't I get access to it.Revdex.com go to surveyspot.com and use my info then you will see yourself THEY blocked access,THEY closed the account.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] That's fine.  However, the message to not touch the account for 24hrs was not received that quickly to prevent trying to access the account again.  Your response makes it seem like it is my fault.  Perhaps you weren't aware that the system continues to kick out links to your site before you sent the response advising not to try to access the account.Thanks,

We do not have record of a reward request for the end of April. There was a [redacted] request in March that was processed. Is this the giftcard the user is referring to?  It looks like the April request did not process and the dollar amount is still in the users account.

To Whom It May Concern:We appreciate the years the member has dedicated to sharing their opinion in our surveys. We have forwarded the request to our Accounts department for further review. We hope the member can still extend their patience while we look into the issue.Thank you for your understanding.

To Whom it May Concern:We sincerely apologize for the inconvenience this may have caused our member. As per our records, the account issue has been resolved and the member's account was reactivated on September 1, 2017. Our Accounts team has also provided the necessary information via email...

with Ticket#[redacted] to avoid the same issue happen in the future.Thank you for your understanding. If there is anything we can help the member with, they can contact our support team directly for assitance.

Complaint: [redacted]
I am rejecting this response because: I've been through this process before and have been unable to get a complete answer. I'm aware of the 2 account per household rule and do not believe I have violated it, which cannot be confirmed without knowing the other accounts "associated" with my own account. Completely unreasonable business with whom to work, has given me the runaround and dragged this out a lot longer than needed.
Sincerely,
[redacted]

I have not received any further response and now there is even more potential money I'm losing in the process so I will need a larger restitution the longer this takes.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To whom it may concern:Details of the other accounts have been provided in Ticket#: [redacted] today at 9:19am U.S. ET. As our Accounts Department has confirmed we can no longer allow [redacted] back into any of our survey panels, we will go ahead and pay out his remaining [redacted]s point balance of 2,275 points (worth $22.75) in the form of an [redacted] gift code to his membership email address. It may take up to 10-15 business days to process. Rest assured, a confirmation email will be sent to [redacted].Kind regards,Susan E[redacted]Respondent Relations Specialist

Complaint: [redacted]
I am rejecting this response because:there is no way to get in touch with them there email they give does not work.
Sincerely,
[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience. After reviewing our records, we found that this member is already in contact with one of our support team, but has yet to verify a few other details so we can proceed with the assessment. As soon as we have the information...

requested under Ticket#[redacted], we will pass along the information to help them get reinstated back to the panel and redeem their reward.Thank you for your understanding.

To Whom It May Concern:Our records show this member's account is already active in our system and has already participated in our surveys again. The account was also reactivated on 3-Feb-2017.

To Whom It May Concern:We sincerely apologize if the member did not get an update with the result of the account evaluation. We consider this as top priority and will check with our Accounts department further. We hope the member can still extend their patience while we wait to get the result. Thank...

you for your understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:$5 is a far cry from the $75 incentive promised by [redacted] for this very personal survey regarding menopause and intercourse conducted on 1-18-16.  I initially contacted [redacted] on 1-21-16 and received the below subterfuge: In a message dated 1/21/2016 11:35:11 A.M. Eastern Standard Time,
[email protected] writes:
Hello Lisa,Thank you for contacting
Customer Support about the incentive for this survey. This survey was hosted by
a third-party company and the additional reward will be released to all eligible
participants only after the survey has closed, which may take up to six
weeks.Kindly note that surveys such as product tests, diaries, invoke
sessions, focus groups, or phone interviews that offer an additional incentive
are usually managed this way. Information on the reward payment and processing
period are normally indicated either in the survey invite or in the survey
itself.If you have any questions, please let us
know.Kind regards,Emelyn [redacted]
HelpdeskAccording to Emelyn, the reward should have been released within 42 days.  it has now been 70 days and still no $75 reward.  I demand immediate payment
Sincerely,[redacted]tta

To Whom It May Concern:We understand where the member is coming from. Unfortunately, the department who is responsible for analyzing and reactivating suspended accounts is our Accounts department. This issue is already on our priority list. The member will receive an update via email as soon as the result is available. Thank you for your understanding.