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Authority Tax Services

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Reviews Authority Tax Services

Authority Tax Services Reviews (240)

Review: On August 9, 2013, I entered into a Service Agreement with Authority Tax Services (ATS) to assist with an outstanding tax debt with Internal Revenue Services. Services stated, act of Power of Attorney, negotiate a reduction of my tax bill, keep me informed weekly of negotiations with IRS. My initial contact person with this firm was John Real. After several conversations and agreeing upon a set amount of $2,200, I agreed to let ATS become my Power of Attorney and Declaration Representative by completing the form IRS 2848. Upon completing the echo-signature, I was to receive the signed PDF version of the form 2848, for my records. To date, I have not. Around the end of August 29, 2013, I called ATS to inquire about my copy of the form, to ascertain who my assigned case manager was. I was informed; my case manager was not assigned yet. I called again in September, still no case manager assigned; however, [redacted] stated, they need the Financial Questionnaire completed prior to assignment. I informed Rose that the form was faxed on August 29, 2013 and re-faxed the form on September 15,October 23, 2013, November . After several more telephones calls, ATS stop answering the telephone, they knew it was me calling because each time I called they answered the phone saying hello Ms. [redacted]. Hence, when I called from a different number, I was placed on hold then strangely disconnected. To date no services have been rendered. I worked out my own payment arrangement with IRS. Hence, I want a FULL REFUND OF MY $2,200.00. This firm is deceptive in services being rendered. I have been swindled out of my money and still left with the original debt owed to IRS. They did absolutely noting according to the web site. At a minimum, a return of telephone calls or e-mails to abreast me regarding my case.Desired Settlement: I want a copy of the IRS Form 2848- Power of Attorney and Declaration Representative signed in order to revoke Authority Tax Services as my representative. The original form is needed in order to revoke Declaration and POA. In addition, I'm demanding a full refund for services not rendered in the amount of $2,200.00

Business

Response:

June

05, 2014

Review: I paid this company $587.50 for almost a year so the could prepare, file and work out an OIC with the IRS. EVERY return prepared by them was done incorrectly and by the time they prepared all returns I ended up owing the IRS over $70,000.00! I hen went to another preparer for this years taxes and EVERY SINGLE RETURN done by ATS had to be amended. After the amendments I owed the IRS $1800.00. I have now paid over 5,000.00 to ATS as well as over $1000.00 to rectify mistakes made by this company. I tried resolving this with them and they stated the company I'm with now is "too aggressive" with deductions. The deductions my new tax preparer used were THE SAME EXACT DEDUCTIONS given to ATS. I am a truck driver (owner operator) and ATS refused to include 90% of legitimate write offs, including diesel, repairs and maintenance. As a result of 90% of my deductions not being accounted for, I ended up owing the IRS $75,000.00! Every attempt on my end to resolve this issue and receive even a partial refund has resulted in failure. This company made my tax problem worse not betterDesired Settlement: There are other issues with this case but I ran out of room. I feel that a refund should be given.

Business

Response:

May

07, 2014

FROM: [redacted]r, Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On February 07, 2013, the Plaintiff-Client

contracted with the Defendant-Business, seeking tax assistance for a Federal deficiency

of approximately $10,000.00--- related to required Tax preparation work/filings

from 2002 to 2012, and including a “Review

and Revise” examination by the Defendant. In exchange for

services rendered (per the negotiated Contract), the Plaintiff agreed to pay

the Defendant $4,700.00, via monthly installments. A payment plan was

then approved by the Plaintiff, made part of the Contract--- with payment

tendered to Defendant to start work.

The Defendant then promptly mailed a Welcome

Packet to the Plaintiff, which provided all needed financial forms, Tax

Organizers (TO’s) and directions for completing the required Client

questionnaire (Q&A)--- the answers, to which, to be imputed into an IRS

Form 433-A (OIC) for resolution purposes. Lastly, a legally binding

Form 2848 (Power of Attorney & Declaration of Representative), along w/

Form 8821 (Tax Information Authorization) was executed by the Plaintiff to

facilitate the agreed-upon Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; (3) “Review and Advise”

the Plaintiff on filing options (post Compliance Call), related to missed Tax

filing years 2002 to 2012; and then, (4) complete all 10 Federal tax filings

and then impute the verified Q&A information (from the Plaintiff) into an

IRS Form 433--- required to negotiate ANY potential resolution with the

IRS (e.g., Offer in Compromise [OIC], Installment Agreement

[IA], Penalty Abatement [PA]). All actions were successfully

completed by the Defendant, per the Contract. In fact, the Firm fashioned

an OIC Resolution with the IRS--- reducing the owed liability to, essentially,

pennies on the dollar. However, and

regardless of the Defendant’s efforts, the Plaintiff suddenly decided to

declare Bankruptcy as the ultimate solution for handling their tax liability

problems. As a consequence, the Defendant

had completed the Contract--- the Plaintiff now choosing Bankruptcy over the

completed OIC Resolution. For the

record: the Plaintiff acted

intelligently, voluntarily, and of his own volition in arriving at this

conclusive action. Our work was finished at this point.

Unfortunately, the Plaintiff soon thereafter contacted

the Defendant’s Firm and claimed that the work the Defendant completed, for the

Plaintiff, was incorrect. Specifically,

the Client stated the following, regarding the 10 years of tax preparation

completed by the Defendant:

“EVERY return prepared by them was done

incorrectly and by the time they prepared all returns I ended up owing the IRS

over $70,000.00! I hen [sic] went to another

preparer for this years [sic] taxes

and EVERY SINGLE RETURN done by ATS had to be amended. After the amendments I

owed the IRS $1800.00.”

Upon hearing this from the Plaintiff, the Defendant

requested that the Plaintiff send the “corrected” tax filings for its

review. Upon reviewing the Plaintiff’s “corrected”

filings, the Defendant’s Senior Tax-Prep Specialist found that “excessive-aggressiveness,” by the

Plaintiff’s substituted preparer, was evident throughout each filing--- essentially,

claiming unwarranted business write-offs, related to the Plaintiff’s Trucking

business. The Defendant

relayed this information to the Plaintiff, explaining that the Defendant was

not comfortable making similar claims to the Taxing

agency--- based on established IRS precedent, past IRS Revenue Rulings (via the

Federal Tax Court), and the Defendant’s own tax experience and prior knowledge

of standard practices in the industry. Regardless, the Plaintiff filed

Complaint with your office--- the point of this response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally in preparing the Plaintiff’s 10 years of

past-due, Federal filings (to include its associated liability), per the

Agreement, our records are devoid of any such evidence. In fact, the

record shows that the Defendant comported itself professionally at all times

and fully complied with the four corners of the binding Agreement. All

Compliance calls were made by the Defendant, per the Agreement; all financials

were reviewed, analyzed, compiled and then accurately documented in a 433-A

(OIC) as well, per the Agreement; lastly, all tax-prep work was professionally

completed/reviewed/filed with the appropriate entities, per the Agreement. More importantly, the Defendant ADDITIONALLY

audited its own work--- FREE OF CHARGE for the Plaintiff--- based on nothing

more than the aforementioned, unsubstantiated claim that “EVERY SINGLE RETURN done by ATS had to be amended.” Unfortunately, the Plaintiff’s claim

proved untrue, when examined by the Defendant’s Tax-Prep Specialist. Ergo, we believe the claim for refund is pretextual

in nature and, as a consequence, not justified due to the work expended.

Therefore, the Revdex.com should view the Plaintiff-Client’s fraud claim

(i.e., the filed Complaint) with great skepticism, based on the facts, and find

on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The tax preparer we went to after receiving returns from ATS is a very reputable company. They were in no way aggressive with their numbers. I gave them the same paperwork I gave to ATS. A trucking owner/operator can write off ALL diesel expenses (which is paid for out of pocket by ME), maintenance and repairs along with any other expenses (also paid out of pocket by ME) pertaining to the business. I sent every single receipt to ATS for verification...whether they chose to add them up was at their discretion. The bankruptcy was a choice made after seeing the taxes owed and a few other bad decisions in 2007. At the time the bankruptcy was filed, ATS has submitted an Offer in compromise to IRS but stated it would not be reviewed for several months by the IRS and they may not even accept the proposal. This has nothing to do with the prepared returns having to be amended at the cost of another almost $1,000.00. The returns prepared by ATS actually halted the bankruptcy because the amount owed to IRS was greater than anything I could ever pay back in 5 years. ATS was hired to prepare 2006 through 2012 business and personal taxes. In November we received the prepared returns for only personal. They claimed that was all I wanted done even though we had been speaking for months about the business expenses and I even filled out business tax organizers for each year in MARCH of last year. I was told if I wanted the business done too it would be an additional $2,000.00. At this point we had been with ATS for 10 months with phone calls, faxes and emails exchanged two - three times a month. Business and personal are not prepared separately, they are prepared as ONE return! I am attaching 2011 amended return done by the new tax preparer and the tax organizer given to both companies. Attempted to attach original return done by ATS but system would allow no other attachments. That is just one year that was done incorrectly. I also made a mistake when I said EVERY RETURN WAS DONE INCORRECTLY. 2008 and 2009 were done correctly because both years were based on W-2's not 1099. 2006, 2007, 2010, 2011, and 2012...all done incorrectly. If I'm not mistaken it is a tax preparers job to know what business owners can claim as deductions and if they don't know then they should find out. I called many companies before choosing ATS because their website boasts being Revdex.com accredited. I could not find one negative review until this year, now there are an extreme amount. I hope something can be done about this company as it seems they take your money, do almost nothing, and think its okay. I would like to know what exactly they have done to receive 4,800.00, request 2,000.00 more and then cost me an additional 1,000.00. If more proof is needed please let me know. thank you

Regards,

Business

Response:

May

08, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

To the Bureau,

The Defendant-Business holds firm behind its

prior Response to Complaint, having fully performed the Contract and wholly

disputing the continuing, unsubstantiated claims of the Plaintiff, regarding

the tax-prep work contracted for.

Thank you.

Respectfully,

-[redacted], Compliance Director,

AUTHORITY TAX

SERVICES, LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I tried to resolve this cordially with ATS but rather than accepting any culpability they have chosen to stand firm against irrefutable proof. I have submitted a response with documentation (in my previous correspondence) of the amended returns along with an explanation. If more is needed please contact me. Thank you

Regards,

Review: I paid this tax service $3,198.00 with the understanding that they would do my taxes and make it that I would not have to pay interest or late fees, and maybe lower amount than I owed. All they did was file my taxes with out doing anything to help my situation. I would call them I would get no response the only time they would call me was when it was time for a payment. I left several messages asking for a receipt and I have had no response from them. I could have done my taxes myself if I would have know that's all they were gonna do.Desired Settlement: I should get most of my money back that I should only b charged what e regular tax preperation charges.

Review: I hired ATS to take care of settling a tax issue with the IRS. They took my money, never handled anything, and my wages were garnished. I personally contacted the IRS and was able to work something out, and they said that nobody from ATS ever contacted them on my behalf.

When I originally hired ATS, they asked for documents that they needed to represent me. Then as deadlines approached, they asked for documents that would either be hard to find, or that I simply did not have, at the last minute. I don't know why they asked for this since they never bothered to contact the IRS on my behalf.

I contacted my credit card company and did a charge back in August. About two weeks ago the charge back was reversed. ATS has said that they will send the money back but they need proof that it actually went back to their merchant account. I am fine with them checking, but I have been trying to follow up with them for two weeks now and every time I get through to someone they say to call back. We spoke yesterday and one of the managers said she would call me back this morning. It is now almost 3pm and she has not called back. I would not care if it was just a matter of waiting one more day, but at this point it has been over a week of being told to call back (or that I would be called back) and nothing is being done.

I just want my money back.Desired Settlement: I want them to do what they said that would do over the phone, which is give me back the money I paid them in May. They had months to work on my case and did nothing.

Review: authority tax services is a business involved in caring for people during tax problems and helping to resolve their situation. this company was not only not able to resolve any of my issues but it also created more problems by not doing their job and filing the right paperwork in the right time which caused me to have more problems with the government. this company really does take your money and does nothing to do their clients. once you have paid them fully they do not answer their clients, do not answer their messages and completely ignore their clients. the biggest red flag that I have seen with this company is the high rate of turn over they have with their case managers and their lawyers. I had absolutely no resolution of any of my issues and tax problems and had to take care of my issues by myself dealing with the government.Desired Settlement: they did nothing to help resolve my case and I actually had to deal with the IRS on my own and had to pay everything plus penalties and interest because of their lack of doing their job. in all honesty I do not care if I get a refund but I do not want this company to continue to lie to people and take one's money without actually doing anything for them

Review: I was attracted to this company because of their advertisement saying they can help people with tax debt I called them up they were nice gave them my info gave a payment plan but when I was paid they didn't contact me as much they were hard to reach I complained to supervisors about knowing my status on my taxes they claim they set up a payment plan with the Gov but didn't I sent the Gov money I was told was my monthly payment I get a letter from the IRS stating no plan was set up I was owing the IRS 23,000 now I owe close to 40,000 they gave me the runaround telling they were gonna reduce my debt and didn't I spent 3,000 $ for an increase on my tax debt they did not do what they said and avoided me in the process thank youDesired Settlement: I would like for people to know what their dealing with if they choose them also for them to either give me a full refund or partial due to the very poor job they did with my case

Review: I paid Authority Tax to help me with my tax debt. Authority Tax sold me false promises saying that they could set me with different programs that the IRS had for my tax issues. I did receive calls when my payment was late but when anything was going on with my case I had to hunt them down. I was given three different case managers and had to hunt them down as well. All Authority Tax did was, set up a payment plans to the IRS and file my taxes. I had to setup the payment plan for the State of Maryland. Authority Tax took my money. I could have set up a payment plan and filed my own taxes. This company should be put out of business. I called and requested a refund six months ago, and have not received any refund or a call.Desired Settlement: I would like a refund because I had to do most of the work, I set up my own payment plan with the State od Maryland and I still owe the sam amount. The maoney I paid them could have went to my tax debt.

Business

Response:

Authority Tax Services worked on this case for well over a year. Client was put into very low Installment Agreements both with the State of Maryland and with the IRS. Problem is, the client is more interested in avoiding these taxes than paying them, even though she shows the ability to pay her past taxes. Authority has also done Tax returns for client to assist in minimizing those liabilities. This contract has been fulfilled and client refuses to accept a very reasonable and fair resolution that client could not have gotten through her own negotiations. No refund is due as all fees were earned. Thank you,

Review: After hearing radio message about ATS helping people with tax problems for pennies on the dollar, I called and spoke to John Real. He told me they'd be able to help me because the amount owed was small compare to other cases, I signed contract and filled out paperwork they needed.I had money deducted from my bank account. A few month ago I called John Real telling him whats hold up on my case, so many diff people transfer it, don't know who or whats going on. He said they're working my case, he also said needed more money. I paid it but did not get a new contract or explan of what it was for.I have copy of all emails and bank record showing payments. My wife and me spent lots of time getting info to file old tax returns. After returns sent to IRS I was told by ATS they'd get back with us on payment plan options... I asked for lump payoff thats what they promised on the radio. If not doing it then it is fraud. So what ATS got paid but not doing nothing. A lot emails I sent to ATS with no replys to my questions. I am not happy with how they are handled my case. I feel like they ripped me off. I work real hard for somebody with a 7 grade education. Everything they asked for I have done it.

Product_Or_Service: tax helpDesired Settlement: DesiredSettlementID: Other (requires explanation)

Get my case handled so IRS matter taken care of or get ATS return my money

Business

Response:

March

26, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On

March 7, 2013, the Plaintiff-Client contacted the Defendant-Business, seeking

tax assistance for a Federal deficiency of approximately $8,700.00.

In exchange for services rendered (per the negotiated Contract), the Plaintiff

agreed to pay the Defendant $1,800.00 via monthly installments. A payment

plan was then approved by the Plaintiff, made part of the Contract--- with

payment tendered to Defendant to start work.

The Defendant promptly mailed a Welcome Packet to the

Plaintiff, which provided all needed financial forms, Tax Organizers (TO’s) and

directions for completing the required Client questionnaire--- the answers, to

which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited to: (1)

complete a required Compliance call(s) to the relevant Taxing Agency(s); (2)

fully review and analyze the Plaintiff’s financials/supporting documents; and

then (3) impute the verified information into an IRS Form 433--- required to

negotiate ANY potential resolution with the IRS (e.g., Offer

in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully completed by the Defendant,

per the Contract. In fact, based on the Plaintiff’s total asset value and

wage and income earnings (i.e., Plaintiff showed too much disposable income and

asset value), an IA was negotiated with the IRS as a reasonable resolution---

based on prior Revenue Rulings, IRC statute, and past IRS performance. However, the Plaintiff became

inexplicably disgruntled with the “process” and falsely blamed the Defendant

for its’ completed resolution actions, per the Contract. Soon thereafter, the Plaintiff filed

Complaint with your office--- the point of this response.

In

reference to the Plaintiff’s alleged, general claim that the Defendant acted

unprofessionally and/or was in-attentive to the Plaintiff’s needs, per the

Agreement, our records are devoid of any such evidence. In fact, the

record shows that the Defendant comported itself professionally at all times

and fully complied with the four corners of the binding Agreement.

Conversely, the Plaintiff

maligned the Defendant, when the Plaintiff falsely accused the Defendant of

not fulfilling its’ Contract--- based on nothing more than rote

speculation. Additionally, the Plaintiff blames the Defendant for the

resolution worked on behalf of the Defendant.

Unfortunately, the resolution process is run, controlled, and is

ultimately decided by the IRS; the Defendant merely assists in navigating the

pretzel logic of taxation, while voicing the concerns of the Client. Ergo, the Defendant did nothing wrong and fulfilled

its’ Contract with the Plaintiff.

Therefore, the Revdex.com should view the Plaintiff-Client’s Complaint with

great skepticism, based on the presented facts, and find on behalf of the

Defendant-Business.

Respectfully,

-[redacted], Compliance Director.

AUTHORITY TAX SERVICES, LLC

Review: We contact the company for tax advised and sighn a contract with them for $2800. That was in June. We are in December. They told us the maximun time that it would take was 45 days. When we sign the contract we were told not to contact irs and stop making payments. Everytime we could speak to anyone was samething "We are working in the financial" We send every Paperwork they hacve ask. We ask to speak with manegement and were told they are not available. we left messages and send email with no luck. Wrote letter with no luck. We had enogh and were going to drive to the Irvine location to get an explination when we got the there office move to Los Angeles withch we were not imformed. I call everyday and the staff is rude and there no answer. We recently received a letter from the IRS with a bank levy and we send this information to them that was on 12/8. I have call with no answere left messages send emails with no luck. I ask them if they are unable to resolved my case to give us the money back. months later no answer. They have taken my money $2800 and did not resolved nothing for me.Desired Settlement: I want my money back.

Review: When I first was interviewed by the company, the represenitive indicated that they would be able to resolve my issues with the IRS and State of California Franchise Tax Board for significantly less tahn I owed. After weeks of no movement or updates I finally was asked to sign a power of attourney allowing them to negotiate on my behalf. After another long period of time I was told I had to desolve my IRA and pay the full amount owed. They were aware of my IRA going in and I was told it would not be a consideration. I have on numerous occasion requested a Ms Saend (Manager of business office I believe), to resolve this issue to no avail.

Product_Or_Service: Help with Taxes owedDesired Settlement: DesiredSettlementID: Refund

Full refund of $3800.00 due to the fact thay did nothing I could not have accomplisheb myself

Business

Response:

March

27, 2014

FROM: [redacted] Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE:

RESPONSE TO COMPLAINT:

On June 24, 2013, the Plaintiff-Client contacted

the Defendant-Business, seeking tax assistance for a combined Federal and State

deficiency of approximately $27,500.00. In exchange for services

rendered (per the negotiated Contract), the Plaintiff agreed to pay the

Defendant $3,500.00 via monthly installments. A payment plan was then

approved by the Plaintiff, made part of the Contract--- with payment tendered

to Defendant to start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g.,

Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully completed by the

Defendant, per the Contract.

However, when a reasonable resolution for an IA

(i.e., $250.00/month payment) was successfully negotiated by the Defendant---

per the Contract--- the Plaintiff became angry, combative, and

uncooperative. The Plaintiff mistakenly

accused the Defendant of doing… “nothing for [him],” irrespective of documented

IRS practice and prior Revenue Rulings--- concerning use of personal IRA’s in

meeting one’s tax liability. Regardless of explanation or documented IRS practice

(to include the Defendant’s continuing protection against threatened IRS account

Levying), the Plaintiff continued to believe that the Defendant had failed to

perform. Consequently, the Plaintiff filed

Complaint with your office soon thereafter--- the point of this Response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s

needs, per the Agreement, our records are devoid of any such evidence. In

fact, the record shows that the Defendant comported itself professionally at

all times and fully complied with the four corners of the binding Agreement. All Compliance calls were made by the

Defendant, per the Agreement; all financials were reviewed, analyzed, compiled

and then accurately documented in a 433-D as well, per the Agreement. Unfortunately,

the Plaintiff’s IRA value precluded any IRS consideration of an OIC resolution---

regardless of Defendant efforts to secure this resolution verses the Plaintiff’s

documented ability to pay. Conversely,

the Plaintiff maligned the Defendant, when the Plaintiff falsely accused the

Defendant of not fulfilling its’ Contract--- based on nothing more

than rote speculation. Additionally, the Defendant made no promises to

the Plaintiff, related to ANY guarantee of an OIC final resolution and showed all

the necessary due diligence in fulfilling its’ Contract for the Plaintiff.

Therefore, the Revdex.com should view the Plaintiff-Client’s filed

Complaint with great skepticism, based on the facts, and find on behalf of the

Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: I was in the process of makeing payments for services to be performed when payments were completed .I made one payment of 3000.00 via casheers check into there bank of america acct. with the remaining balance of 2500.00 to be paid 500.00 per month.the second payment of 500.00 took me aprox. two months to get them to acknowledge that payment with no help from them.by then I was over it they only call when a payment is dew so I didnt want them handleing my money so I requested a refund almost six months ago and its been a series of brush offs ive called hundreds of times almost everytime I just get transferd to a random voice mailDesired Settlement: I want it all back if they say they have any paper work fees or employee fees well mine greatly exceed theres but ill take what I can

Business

Response:

Mr. [redacted] contracted Authority Tax Services (ATS) to

assist in resolving his tax matters on June 9th, 2013 and had made

his first payment for these services on 6/12/2013. On 6/14/2013 ATS attempted

to contact Mr. [redacted] by phone, left a message, and subsequently send an

email to introduce him to the company and request documentation that was needed

to assist on the case. Mr. [redacted] was then contacted and voice messages were

left several additional times within the 1st month of his service

agreement with the company before his account became delinquent 7/15/2013. There were also IRS contacts made

during this time, and transcripts ordered, while awaiting the necessary

information from Mr. [redacted] to continue works on the case. Once an

account becomes delinquent, as stated in the Service Agreement that Mr.

[redacted] had signed, no works will be done on the case until payments are

brought back into a current status. Mr. [redacted] has not made any payments

since his initial payment and has therefore breeched his contract with ATS. Due

to this breach of contract after works have been performed, there is no refund

that is due to Mr. [redacted] at this time.

Consumer

Response:

this is to inform you that the compliant I filed with you against authority tax services has been resolved I fianally got ahold of a person who actually listened and seemed to care. I was informed by sylvie small the person referd to previosly that I would be getting 2000.00 refunded and the other 1500.00 they will keep for services renderd but if I choose to return the 1500.00 would become a credit to me. I cant argue with that thank you for your support

Review: I hired Authority Tax Service to help me negotiate a settlement with the IRS. They now do not answer their phone or emails.

They have taken $4000 out of my checking account, which was their agreed fee for their service, $1000ea in May, June, July and August. There was a meeting scheduled with the IRS in September, which they told me was postponed.Desired Settlement: I want my money returned.

Review: I am not receiving the services I paid for regarding my tax situation. I continue to be assigned too many attorneys, no resolution plan and a $3500.00 loss. I need Revdex.com intervention. In early April'14, I contacted Authority Tax Services and spoke to Noel Meredith (salesman). I signed the contract and was informed an attorney would get back to me. After waiting for 2-3 weeks, I contacted them again and was informed [redacted]]was my assigned attorney. Due to the difficulty of making contact with him,I called 1.800.634.2024 (complaint line) to seek help. Afterwards, the correspondences began in Mid April- July'14. By 25July2014, I was no longer receiving responses. After I contacted the complaint line again, I was informed he was no longer with the company. In late Aug'14, I was informed I was assgined to [redacted], an attorney assistant, per Aida. She stated my assigned attorney ([redacted])would contact me, if required however I was to correspond only with her. I sent additional tax papers to her, per her request. The last correspondence received from [redacted] was 29Aug2014, she asked me to allow 30 days before I would hear from her. However,all communication stopped. On Sept 29, 2014, I reached out out to her via email and no responses.Oct 10, 2014, I was informed she's no longer wih the company. In addition,someone from the tax services sent my 2013 Tax docs back to me without my knowledge in a non-properly selaed package. In Mid Sept'14, I began receiving bits and pieces of my confidential information from the post office whereas all of my information was exposed. I had to file a complaint ath he Post office as a result. As of today, I have no idea where the status of my taxes reside. I have contacted Authority Taxes over the past 3 weeks without any resolutions.Desired Settlement: $3500.00, th cost for services I did not receive closure on.

Review: I paid $2600.00 up front for there service on helping me with my taxes I have called them for almost 3 weeks all I get is a recording saying they will call me back in 72 hours they were supposed to mail me a packet in the mail never received.Desired Settlement: I want my $2600.00 back and I will seek tax help with someone else

Business

Response:

April

14, 2014

Review: My husband and I used Authority Tax Services to prepare and file our 2013 taxes and the company failed to do so. We called and emailed numerous times from when we gave the taxes in the beginning of April 2014 thru October 2014. Once October arrived, Authority Tax did not respond to our phone calls nor emails. We contacted their main branch in [redacted] and were told each time that we called that their systems were down and to call back later or a representative would call us. There were no phone calls ever made to us by this company. Our taxes were never filed. They took our money and our tax information. Now we have the IRS and Franchise Tax Board wanting to know why the taxes were never filed. This company did not follow thru with what was promised to us. This company is dishonorable and does not care about the clients, just the money. We are now having to find an attorney to deal with this matter.Desired Settlement: We want our money back as well as our income tax papers. I personally think that this company should not be allowed to stay in businesss.

Review: To Whom It May Concern,I have been working with Authority Tax Services for over 2 years now trying to settle my taxes as they promised. (As they were highly recommended) They are not answering my calls daily. They have taken thousands of dollars out of my bank account. Please help me in this dilemma. I do not know who to call or what to do. This is now affecting my health. I am not a difficult person, just working at straightening my finances out.Respectfully,[redacted]Home: [redacted]Cell: [redacted] Product_Or_Service: Tax ResolutionDesired Settlement: DesiredSettlementID: Other (requires explanation)

Either a REFUND or RESOLVE my TAXES.

Review: In Dece[redacted] I paid $2600 for Authority Tax service to negotiate a discount settlement for my back taxes, of which I was already on a monthly payment plan with the IRS, and already had eliminated the penalties with the IRS and my accountant. After verbal discussions with ATS letting me know they can get me double or better than the $2600 I would pay for their service in three-to four month, and it would not hurt my credit and I could pay in one settlement.After ALMOST SIX months of me constantly calling ATS-no one worked on the account week after week until I called in and was able to get my rep, [redacted]. I was told they could not do what they promised. They could make a payment arrangement, which WOULD hurt my credit and the IRS WOULD lien ALL of my properties!! which is direct conflict with what they told me-AND it would take another SIX MONTHS or so.They said they would refund all of my money. That was almost one month ago. A[redacted], the supervisor told me I would have it a month ago. After daily calls, sometimes 2-3 x a day, I am told I can only talk to A[redacted] and she is too busy to get on the phone. Very frustrating.I was sold a bill of goods about their service and want my money refunded!!!!Desired Settlement: $2600 refunded to me ASAP!!

Business

Response:

May

28, 2014

Review: I was currently in hot water with the IRS so I hired Authority Tax Services to help me relieve my payments with the IRS. I first spoke with the case manager (Elson Ho). I expalined to Elson that I owe $16,000 to the IRS and needed to know if it was worth my time and money and informed me that they would be able to drop my balance significantly. He said I would owe somewhere between $1,500-$2,500 to the IRS by the time this was all said and done. The contract was to pay Authority Tax Services $3,500 which I finally had to put on a credit card due to the fact that I was struggling making $500 monthly payments. Once they got their money it was impossible to get a hold of anyone. I tried contacting my case manager Darrell Bates to get updates and received no answer. After a month of silence I finally get a phone call from another case manager ([redacted]) to inform me that Darrell doesnt work for the company and she had news for me regarding my final results with the case. She informed me that they had settled with the IRS for monthly payments of $228 for 6 years. I explained to her that my original contract with the IRS was for $250 for 6 years, meaning they have saved me a total of $1,584 in all, but paid them $3,500 for their services. So after everything is said and done I now owe an additional $1,912 more than I originally did. To top it all off I went to the IRS (which is what I should have done to begin with)and informed them of my problem. The IRS service rep was very helpful and explained to me that they are able to lower my rates over the phone to $215. My question is how a I able to make one phone call and get my rate lower? Why wasn't Tax Authority able to do that from the begining? I am not saying I am satisfied with the monthly payments of $215 but it seems like I received no help whatsoever from this company. Scam artists is what they are!

Product_Or_Service: Tax Relief Service

Account_Number: Case # [redacted]Desired Settlement: I feel without a doubt that I should be entitled to a full refund if not more because of the additional stress this comapny has caused not mention the disservice I received from them. I am in sales and had to take time away from calling and meeting with potential clients due to the fact that I am having to try and get these guys to do their job. How can a company take advantage of a customer reaching out for help especially one in financial hardship. Thank You[redacted]

Business

Response:

March

28, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On February 9, 2013, the Plaintiff-Client

contacted the Defendant-Business, seeking tax assistance for a total Federal and

State deficiency of approximately $18,000.00. In exchange for

services rendered (per the negotiated Contract), the Plaintiff agreed to pay

the Defendant $3,000.00 via monthly installments. A payment plan was then

approved by the Plaintiff, made part of the Contract--- with payment tendered

to Defendant to start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the

IRS (e.g., Offer in Compromise [OIC], Installment Agreement

[IA], Penalty Abatement [PA]). All actions were successfully

completed by the Defendant, per the Contract. In fact, an IA was

established, per the Contract, and the Plaintiff received a monthly installment

payment (to the IRS) for $50.00.--- based on an IRS assessment that the

Plaintiff possessed the means to pay his tax deficiency. The payment would eventually increase (and stabilize) at

$232.00/month in a six (6) month period (i.e., a $182.00 increase/month).

Regardless of the

successful outcome, the Plaintiff became upset and blamed the Defendant. The Defendant responded by asking for updated

financials from the Plaintiff--- showing that the originally submitted financial documentation (by

the Plaintiff to the Defendant) was somehow wrong, while supplying the new numbers. The Plaintiff never responded. Soon

thereafter, the Plaintiff contacted the IRS himself and attempted to negotiate an

independent resolution--- w/out the Defendant's notice/direction, and in direct violation of the signed Agreement. The

Plaintiff then filed Complaint with your office--- the point of this

response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s

needs, per the Agreement, our records are devoid of any such evidence. In

fact, the record shows that the Defendant comported itself professionally at

all times and fully complied with the four corners of the binding Agreement.

All Compliance calls were made by the Defendant, per the Agreement; all

financials were reviewed, analyzed, compiled and then accurately documented in

a 433-D as well, per the Agreement. Unfortunately, the Plaintiff failed to supply

any supporting documentation, showing that the Plaintiff was owed a lower IA

payment. Consequently, the Defendant was precluded from reviewing the matter further with the IRS.

Additionally, the Plaintiff maligned the Defendant, when the

Plaintiff falsely accused the Defendant of not fulfilling its’

Contract--- based on nothing more than rote speculation. The Plaintiff

was also less than cooperative in supplying corrective, supporting paperwork,

which allegedly shows the Defendant’s mistake.

Lastly, the Plaintiff expressly Breached his Contract, with the

Defendant, when he spoke directly to the Taxing Agency without the Defendant’s

knowledge or direction to do so.

Therefore, the Revdex.com should view the Plaintiff-Client’s fraud claim

(i.e., the filed Complaint) with great skepticism, based on the facts, and find

on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: I hired this company to take care of my tax issues. They made many promises they haven't kept. They will not even return my phone call.

I hired this company to take care of my back tax issues for both Federal and State. They charged me a total fee of $4,500. I paid $1,500 down payment and am on the third out of six $500 payments. They promised to file a "Stay of Collection" with the CA Franchise Tax Board (FTB) and they never did. They were to negotiate a payment plan for me and they did not. My paycheck is now being garnished $800 per paycheck or $1,600 per month! I called the FTB and they told me that if all the paperwork were submitted correctly, I should only be paying around $200 per month. I can't afford these payments. They were to file an Offer In Compromise for me with the IRS. I am not sure this has been done because I can't get them to return a phone call. Also, they are supposed to file my 2012 taxes for me and I am getting worried because time is running out on this deadline.Desired Settlement: I would like my money back as they haven't done a single thing to correct my situation, in fact they are making it worse. I have tried to call and get through to a manager but I can't get through. I called the sales line and that always works and they tell me that someone will get back with me and they never do. I have sent emails, made calls and I am not getting ANY service from this company. I need help and I don't know what to do. I am having trouble putting food on the table for my fami

Business

Response:

To the Bureau,

On January 15, 2013, Ms. [redacted] (hereinafter, the “Plaintiff”) entered into a legally binding Contract with

Authority Tax Services, LLC. (hereinafter, the “Defendant”), to assist with the

Plaintiff’s Federal tax deficiency of approximately $35,000.00. In exchange for the Defendant’s help in

seeking a reasonable tax resolution and a garnishment reduction, the Plaintiff

paid $3,200.00 for services rendered.

Additionally,

a legally binding Form 2848 (Power of Attorney & Declaration of Representative),

along w/ Form 8821 (Tax Information Authorization) was executed by the

Plaintiff to facilitate the agreed-upon service contract. The Plaintiff was promptly mailed a Welcome

Packet, by the Defendant, which provided all needed financial forms and

directions for completing the required Client questionnaire--- the answers, of

which, to be imputed into an IRS Form 433-A (OIC). During the next few months, multiple emails and

phone calls were exchanged between the parties and all contracted work (not stymied

by Plaintiff actions of Breach) was completed, per Contract. Regardless, the Plaintiff filed an official

Complaint with the relevant Revdex.com, complaining of a lack of

services rendered. The following

examples discredit this allegation by the Plaintiff.

Example:

On 7/30/13, the California Franchise Tax Board (FTB) was contacted, by the Defendant,

in an effort to adjust an excessive FTB garnishment of the Plaintiff’s account,

while creating a reduced payment--- both reasonable and appropriate for the

Plaintiff. In this effort, the Defendant

(on 7/10/13) was able to negotiate a reduced garnishment payment---- from approximately

$2,250.00/month to a reasonable $800/month.

Example: On 7/31/13, when the Plaintiff called the

Defendant to inform that the FTB was, in fact, taking $800.00 from each check

(total payment of $1,600.00/month), the Defendant immediately stepped-in. On

8/01/13, the appropriate FTB authorities were contacted and alerted of their

mistake, by the Defendant. The Defendant

further discovered that the FTB had failed to effectively notify the employer that

a garnishment reduction had previously been negotiated for the Plaintiff,

reducing his monthly garnishment.

Consequently, the Defendant was able to effectuate the correction for

the Plaintiff.

Lastly,

example: On 8/20/13, the Defendant

called the Plaintiff to obtain the needed information for constructing an Offer

in Compromise (OIC) with the IRS. The

Defendant explained the negotiated fees (with the IRS) for the OIC

implementation, and informed the Plaintiff of the 50 page financial package

created for the taxing authority, in fashioning out proposal per the

Contract. However, the Plaintiff

informed the Defendant that he had begun his own negotiations with the FTB/IRS

since that time (in direct violation of the Contract) because the Plaintiff

believed that the garnishment reduction should have been “more.”

In

reference to the Plaintiff’s Complaint that the Defendant had somehow failed to

provide its’ contracted for services, the record is devoid of any evidence of

this claim. In fact, the record is

replete with required Defendant actions, constant communications with the

taxing agencies and Plaintiff, and shows a substantial effort to negotiate a

reasonable OIC on the Plaintiff’s behalf. Unfortunately, the Plaintiff Breached his

Contract with the Defendant, when the former failed to timely respond to our

requests for additional, financial information, needed by the IRS for

completion of Contract services and spoke directly to the agencies; thus, scuttling the Defendant’s efforts at a

reasonable tax resolution. As a

consequence, the Defendant was precluded from completing its’ work.

Therefore, the Bureau

should view this unsubstantiated allegation with great skepticism, and deny its

validity, while siding with the Defendant Business. Thank you.

With Great Respect,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC.

7535 Irvine Center

Dr., Ste. 200

Irvine, CA

92618

Review: This company was referred to me and I hired them to help settle my IRS debt issue. I paid them approximately 3,000 dollars to handle this for me and I believe that they have gone out of business at this time. From the fist transaction almost a year ago to present day I have spoken to someone in the company only a few times. I believe this company to me a scam and they took my money and delivered no results and have yet to respond to my many calls and voicemails left.Desired Settlement: Complete refund of my money and to rid myself of this company.

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Description: Taxes - Consultants & Representatives

Address: 7535 Irvine Center Dr #200, Irvine, California, United States, 92618

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