Authority Tax Services

Review: This company was suppose to help me with my tax problem to dissolve 1/2 of taxes that I owed over the years , this paper work was done in 2012 I call all the time my agent [redacted] he left the company I have be sign to different agent [redacted] leaving voice message no return , puts me on hold sometimes come back to the phone and sometimes she doesn't, this is 2015 and nothing has Be done I'm still calling ,[redacted] she was the person. take my application her number is [redacted] or [redacted] I paid a pretty good piece of money for this services I need some help ASAP with this matter don't want to put to much information on the website

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to do the job they were hired to , when I pay my money they were suppose to do ,or refund my Money

Review: Authority Tax Service's phone is not working, no one is picking up the phones answering emails or faxes. They have dropped out of sight. This had happened before for weeks. They promise me papers which never arrive, I have had over 6 representatives in the last year and they have all disappeared. I have a simple tax filing, it's been over 1 year now, they are never available. I would go to their office but it's too far.Desired Settlement: Please have them finish my taxes, I'm having the IRS breathing down my neck. I'm very scared they will take everything I have ( which is not much ).

Review: I hired authority tax services and payed $3.500.00 us to resolve my tax debt, now you call them and you get send to voicemail and know one calls you back been trying for over 1 month

I think it was a scamDesired Settlement: I want my money back.

Review: I hired Authority Tax Service to help me with an IRS issue. I hired them in October 2013. When I signed up with them I was told they were in contact with the IRS and no penalties or fines would be assesed since they were helping me. So they did my 2012 return and I could not contact them or get them to respond to me until January 2013. They charged me $300 for the tax return but charged me $2100 to help me reduce my tax debt. They did nothing to try and reduce my debt they simply threw some forms at me that I could have gotten from the IRS and said fill these out and we are done with you now. I did fill the forms out and setup on a payment plan with the IRS, no help from Authority Tax though. But I found out I should have been told by Authority Tax to start making monthly payments back in October 2013. That was not what they told me and I piled up significant penalties, fees and addtional taxes. They did NOTHING to earn the $2100 I gave them to truly help me!Desired Settlement: I want my $2100 refunded to me so at least I can use that for my tax bill that Authority Tax helped me accrue! I also want them to write a letter to me that I can give to the IRS that states their admitted negligence in regards to giving me advice about sending tax payments to the IRS as soon as they signed me up.

Review: Hired this company to help me with IRS debt. They did nothing for me except take the money I paid them. 2900.00 as far as I am concerned stolen

I hired this company to assist in resolving a tax debt. They did not help me out. I am trying to get information on this account because I just found out I owe additional money due to there mess up. I called them and they are very rude. One rep hung up on me and then they would not answer my call. This place also has on there website that they are A+ rated with the Revdex.com and they are not. False advertising. The reason I thought they were a legitimate company is because of the Revdex.com affiliation. This place is a scam and they stole my money and they should not be allowed to run a business and steal money from any one else.Desired Settlement: I want my money back. This company has no records of me on file and I can certainly provide a copy of the cancelled check that they cashed. They did nothing but waste my time. I want a refund of $2900.00

Business

Response:

To the Bureau:

On January 1 through January 21, 2013, Mr. [redacted], Jr. (hereinafter,

the “Plaintiff”) spoke with Authority Tax Services, LLC. (hereinafter, the

“Defendant”) to discuss the latter’s ability to assist the Plaintiff with his

approximately $24,000.00 Federal tax deficiency. In exchange for the

Defendant’s help in seeking a reasonable tax resolution, the Plaintiff

negotiated a service fee, with the Defendant, for approximately $3000.00. A Contract was eventually formed with an

automated payment plan established by the Plaintiff. However,

within days of signing the Contract, the Plaintiff decided to part ways with

the Defendant--- requesting to terminate the arrangement (i.e., via Rescission

period). A full refund was distributed

to the Plaintiff, by the Defendant, in a timely manner. Regardless, the Plaintiff soon thereafter

filed Complaint with the Revdex.com and is now (inexplicably) demanding

prior, returned monies from the Defendant.

Consequently, the proposed refund should be viewed as an “unjust

enrichment” to the Plaintiff.

In

reference to the Plaintiff’s Complaint that “failure of refund” occurred---

post-termination of Contract--- the record is devoid of any such evidence. In

fact, the file Notes are quite clear that the Plaintiff WAS REFUNDED his

monies, by the Defendant. The file succinctly makes this point:

“03/05/2013 10:41am_

Fellicia:

Client Called and said we deducted $500 from his account I

informed client we refunded the money and gave him transaction number.”

A

refund, consequently, is neither owed nor just, in the Defendant’s sincere

opinion, and should be denied. All

monies paid to the Defendant were timely disbursed back to the Plaintiff. Therefore, the Bureau should view this

unsubstantiated allegation with great skepticism, and deny its validity (based

on the facts), while siding with the Defendant Business. Thank

you.

Respectfully,

-[redacted], Compliance and Customer Service

AUTHORITY TAX SERVICES, LLC.

7535

Irvine Center Dr., Ste. 200

Irvine,

CA 92618

Review: I paid Authority Tax Services $3,500.00 money to work on my taxes with the Goverment and nothing was done. The money was collect and no services rendered.Desired Settlement: I want all of the money I have given them refunded or they correct and complete what I paid them to accomplish.

Review: I contacted Authority Tax service in response to a radio advertisement which stated '' Do you have a problem with the IRS, if so contact us and we will represent you. I called and spoke with a representative of the company and informed him that I owed $13000 in back taxes. He stated'' not to worry, they could resolve the mater in my favor'' the fee for their services was $2,225 dollars. I, after four months, was then informed I was not eligible for any IRS programs. I requested a partial refund on the money I had payed them, it was refused.Desired Settlement: A refund of all or part of the money paid.

Review: I obtained their services in September of 2013. It took them almost a year to complete this service and during that time it was hard to get them on the phone and answer my questions and send me the required paper work. To this day I still haven't received and paper work from them stating what they did and what I am I to do next. All the sent me via email is a form 433D. I have no idea what I am supposed to do with this. The years on it is wrong and I will not sign it until they fix the years on it and give me complete instructions. They said my case is closed but I'm still at a lost. They took my money and I feel that they did nothing to help lower my tax payment like the said they would. And if they couldn't do that they should have let me know instead of taking my money and doing nothing. If that was the case I could have dealt with the IRS directly myself.Desired Settlement: I would like to receive a least half of my payment back because they did such an unacceptable job.

Review: Came to use this company to resolve a tax issues. They were very understanding and eager to get started. Took my money and told me it would take from 3 to 6 months to resolve. It's been over 2 years many different case workers . As far as them keeping me updated no called several times voice mail left and no call backs . Waste of time and money no better off now than 2 years ago just out $4800Desired Settlement: Finish the job you been paid to do

Review: Authority Tax Services [ATS] was retained months ago to represent a client in matters dealing with the IRS. After paying a considerable fee to ATS, the services they have provided have been minimal, and have brought into question their integrity and competency. Now, ATS has failed to return numerous phone calls and emails. It has been over one month since ATS has responded. In the meantime, the client continues to receive communications and levies from the IRS, matters that should have been handled by ATS since tax power of attorney was granted to them. We are very frustrated and fear that we have been scammed. We would love for ATS to refute that suspicion. Since we have already paid them upfront, we fear we have been deceived and will be left without tax attorney representation, and with nothing to show for the considerable fee that was paid.Desired Settlement: Without a response from ATS, and without a promise/guarantee that they will deliver and complete the service of representing the client before the IRS, and securing a favorable settlement, we just want our money back.

Review: On 10/30/13 I called Authority Tax serviceAnd spoke with [redacted] about my tax issue with the state board of CAWe made an agreedment that If I paid them 5,500 for there servicethey would be able to help me with this issue ,I then paid them 1,500 as a down payment ans intulment of 720 monthleypayment, after a 1 month past I called [redacted] ans was unable to speak with him again, leaving mess almost once a weekSo I did stop payment on my credit cardI then found out the the close the case with out any notificationI would like for them to give me (reimburcement) of my moneyDesired Settlement: $2,200

Business

Response:

May

01, 2014

Review: I had wired them $3,500 for services to be done on my behalf for my taxes. I then called them and cancelled their services within 72hrs because what we spoke about over the phone to be done was changed and I did not agree with their new way of resolving my case. I did tell the agent( [redacted] ) that if they needed to deduct any hours worked on my case I understood. After he spoke to his manager he then informed me that nothing was done and all my monies would be paid back in full within 2 to 3 weeks. This was back in October 09, 2013 and have not received any monies back. I called and spoke to [redacted] several times and he informed me that it was out of his hands and had nothing else to do with my case. I called several times and asked for a manager and was always told I would receive a call back from one and never have. I called again in November and spoke to a case manager, Mrs. [redacted] and again was told she would speak to a manager and return my call. I have never received a call back from anyone from Authority Tax Services. I'am a single divorced mother of 2 and feel like I was taken advatage of. Not sure was else to do I was informed by a friend to make a complaint to Revdex.com. I called them again today 01/08/2014 and again was told a manager would call me back, but with their past record with me I don't feel they will call. I hope you can help. Thank you for your time.Desired Settlement: Would like my monies owed to be paid back like I was informed. $3,500.00

Business

Response:

On October 07, 2013, the Plaintiff-Client contracted with the Defendant-Business, seeking tax assistance for a Federal deficiency of approximately $32,200.00. In exchange for services rendered (per the negotiated Contract), the Plaintiff agreed to pay the Defendant $3,500.00 via monthly installments. A payment plan was then approved by the Plaintiff, made part of the Contract--- with payment tendered, to Defendant, to start work.

The Defendant promptly mailed a Welcome Packet to the Plaintiff, which provided all needed financial forms, Tax Organizers (TO’s) and directions for completing the required Client questionnaire--- the answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution purposes. Lastly, a legally binding Form 2848 (Power of Attorney & Declaration of Representative), along w/ Form 8821 (Tax Information Authorization) was executed by the Plaintiff to facilitate the agreed-upon Defendant services.

Per the Agreement, Defendant duties were limited to: (1) complete a required Compliance call(s) to the relevant Taxing Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting documents; and then (3) impute the verified information into an IRS Form 433--- required to negotiate ANY potential resolution with the IRS (e.g., Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement [PA]). All actions were successfully initiated by the Defendant, per the Contract.

However, inexplicably on October 16, 2013, the Plaintiff contacted the office and asked to unilaterally cancel the Contract--- saying that the Plaintiff had “changed” her mind. A request for refund was then made, by the Plaintiff, referencing the cancellation. The Defendant informed the Plaintiff that the Contract had been “substantially performed” (only the Compliance call to the Taxing Agency remained to be completed by the Defendant; it was completed on 11/04/13) and that the services rendered were essentially complete, per the Agreement. Therefore, the work had been nearly completed and that no refund was owed as a consequence. Regardless, the Plaintiff filed Complaint with your office--- the point of this response.

In reference to the Plaintiff’s alleged claim that the Plaintiff had successfully cancelled services, with the Defendant, within the Contracted for 72 hour Rescission Period--- our records are devoid of any such evidence of this claim. In fact, the record shows that the Plaintiff was well-outside the 72 hour window. More importantly, the Defendant had comported itself professionally, at all times up to that point, and had fully complied with the four corners of the binding Agreement. All duties and obligations, by the Defendant and per the Agreement, were completed up until the Plaintiff’s cancellation; the record does not support the Plaintiff’s claim of prior conversations with the Firm, requesting cancellation between October 07 and October 10, 2013 (i.e., the 72 hour window for Rescission, per the Contract).

While it’s true that either Party, to the Contract, can walk away at anytime--- giving prior Notice--- the Defendant had performed substantially and deserves the full benefit of the bargain. Stated differently: The Plaintiff should NOT prevail on her refund claim, in the Defendant’s opinion, as such a decision would validate “unjust enrichment,” while misrepresenting established, Contract law in the process, respectfully.

Therefore, the Revdex.com should view the Plaintiff-Client’s rescission claim with great skepticism, based on the facts, and find on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: Authority Tax Services [ATS] has failed to deliver promised, contracted services, and has failed to return efforts to reach them by: (1) phone; (2) email; (3) certified mail. Furthermore, during the time ATS was communicating with us, they were, in our opinion, incompetent, inefficient, and untrustworthy. In our opinion, ATS displayed a woeful lack of knowledge of the Internal Revenue Code, and we had to repeatedly correct them and/or stop them from taking a erroneous tax position. We have completely lost confidence in ATS, which, as a matter of record, has "moved around", at least twice (first, in Los Angeles, then in Irvine, now in Toluca Lake). They have lost communications with us in all these locations. We simply want a full refund of the fees we paid. We have communicated this request numerous times via fax, phone calls, and certified mail. In no instance have they responded to these requests, and haven't even had the decency and/or good business practice to answer, even if to tell us they will not refund the fees. It is our understanding, by reference to "rip off" websites, that other consumers have been "victimized" by ATS. As mentioned, ATS has "moved around", and their current address is 10153 1/2 Riverside Drive, Suite 691, Toluca Lake, CA 91602.Desired Settlement: We desire that ATS refund the $9,500 in fees (regrettably) paid to them up front.

Review: I have went to the company to help me settle my back taxes. Anytime I call or email no repsonse. I ask to speak with management they dont put my call thru. The very few times I spoke with someone was anything that they needed I provided this has been on going for almost an year and still no resolution. Pretty much they too almost 3000 and nothing has been done.Desired Settlement: Either refund my money or finish the job and stop giving me the run around.

Review: They took 4800 in May of 2014, to resolve tax issues and have done nothing, resulting in liens and levies, do need t return calls or faxesDesired Settlement: They have done nothing but cause more distress and hardship, tax penalties have increased by 10,000 since they have supposedly handled my case,

Review: Beginning in June of 2013 we, me on behalf of my now 93 year old mother who is deaf and has major health problems, engaged Authority Tax Services to compile several years worth of federal tax returns, it took us a long time to gather the information, finally Authority Tax told us we were nearly at the point of getting a garnishment stopped, but we had to file tax returns first. All well and good up to there, but it has been over a year now, after repeated calls over the last month with Authority Tax stating the tax returns are completed and need to be filed we have seen absolutely nothing. During September I discussed this with [redacted] and [redacted], and 2 others identified only by a first name, they all insisted the tax returns had either been mailed via the postal service or e-mailed to me. This has not happened. Contacts took place on 9/8, 9/23 & 10/6, we have absolutely NO paperwork of any kind from Authority Tax even though the parties mentioned have all insisted they have mailed hard copies and e-mailed same to us. Again, this has not happened. It is obvious from our contact that Authority Tax has no intention of compiling the returns or keeping their word about sending us the proper returns to be filed with the IRS.

Product_Or_Service: Tax Accounting ServicesDesired Settlement: DesiredSettlementID: Refund

We want ALL our money back in the form of a VALID CASHIER'S CHECK sent by registered mail, NOT CERTIFIED mail, REGISTERED MAIL through the United States Postal Service to our address in Virginia.

Review: We paid ATS $2700 to settle our account with the State of New Mexico. They never told us that state taxes couldn't be negotiated. But they took our money and said they were working on it and it could take a good while to settle it.We also sent them $300 dollars to do and file our 2013 taxes. They have never been filed. We have called them numerous times over the past few months to no avail. They say someone will call us and they never do. We've even talked to managers who never call us back. We had to pay someone else to handle our taxes.

Product_Or_Service: Tax servicesDesired Settlement: DesiredSettlementID: Refund

We just want our $3000 back. They have done nothing for us.

Review: In good faith I contracted wit AUTHORITY TAX SERVICES to resolve my tax issues ( Federal & State ). I did everything required of me that was within means. February 2014 I received an INTENT TO LEVY from the STATE OF ILLINOIS. As requested, I immediately forwarded the notice to MS.[redacted] ( employee of ATS). March 2014- to my surprise, my wages began to be garnished. I contacted ATS questioning, how could they allow this to happen??? Ms [redacted] assured me she had been working with the IRS to get they garnishment lifted. After my calls not being returned for 1 week, I called ATS from a different number ( they have caller ID), I was able to speak to Ms [redacted] whom placed me on hold, came back to the line and stated, " Mr. [redacted], I just got off the phone with the STATE REPRESENTATIVE handling your case, because you get paid weekly, the garnishment will not stop until beginning with you check next week." Feeling a sigh of relief, I thanked her and the call ended... After 2 additional weeks of being garnished, I attempted numerous times to contact Ms [redacted]. Voicemails/e-mails were not being responded too. I called again requesting to speak to a manager. Instead, I received a call from MS [redacted], stating Ms [redacted] is no longer an emplyee with ATS.... MS [redacted] requested, I allowed her additional time to "fix" the problem... Later, I received a call from MS [redacted] stating a plan had been worked out with FEDERAL... FEDERAL???? WHAT HAPPENED TO THE STATE BEING CONTACTED??? That is when I was told MS [redacted] must have "thought" the letter was from Federal.... I did not agree to paying $4200 for someone to think. Up until these last final 2 pymts, I have paid ATS $700 on time MTHLY as agreed. This has been a complete nightmare. NOTHING has been done to my satisfaction as a customer. This entire ordeal has been a complete nightmare.Desired Settlement: I am requesting a FUll refund of $2800.

Business

Response:

May

28, 2014

FROM: AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On December 06, 2013, the Plaintiff-Client contracted

with the Defendant-Business, seeking tax assistance for Federal and State deficiencies

of approximately $52,000.00. In exchange for services rendered (per

the negotiated Contract), the Plaintiff agreed to pay the Defendant $4,200.00

via monthly installments. A payment plan was then approved by the

Plaintiff, made part of the Contract--- with payment tendered to Defendant to

start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the

IRS (e.g., Offer in Compromise [OIC], Installment Agreement

[IA], Penalty Abatement [PA]). All actions were successfully

completed by the Defendant, per the Contract.

In fact, an IA was set up, by the Defendant, to resolve

the larger Federal liability and protect the Plaintiff from further wage

garnishment (on a Federal level), while simultaneously reducing the potential

for additional federal liens and additionally providing the basis behind potential,

Penalty Abatement (PA) practice for the Plaintiff. Unfortunately, however, the Plaintiff was strangely

non-responsive and substantially uncooperative in working his State

liability. In fact, the Plaintiff failed

for months to provide the needed, supporting documentation to remove/reduce the

Plaintiff’s State wage garnishment--- which the Plaintiff had prior to

Contracting with the Defendant, and now claims as the reason for refund. This

unsubstantiated “claim” deserves greater review--- related to the

requested W-2’s by CA, the Plaintiff’s State liability, and the relevant

discussion of garnishment removal.

Specifically, the W-2’s for years 2003 to 2009

had been requested multiple times, by the Defendant, from the Plaintiff, but

the task was NEVER completed. This

Plaintiff failure “to timely act,” per the negotiated Agreement, was an

arguable Breach and precluded the Defendant from fully performing its

Contract--- related to State removal of wage garishment. More importantly, the Plaintiff now points to

his own self-induced delay today as a manufactured “straw horse” argument for

refund. This argument, however, lacks any

factual basis in the file and, as a logical consequence, should be disallowed,

by the Revdex.com, on its face.

Essentially, because the Plaintiff failed to

provide the needed W-2’s (requested by the CA State Taxing Agency as early as March 2014) to the Defendant, the

State Tax Agency refused to remove it’s prior wage garnishment on the

Plaintiff--- again, due to the Plaintiff’s “Bad Faith,” non-response to

requested and supporting financial documentation to the State Agency. More incredibly, the Plaintiff took 2 full months to respond in ANY

fashion (i.e., incompletely) to the total financial request for

documentation. Additionally, when the

Plaintiff did finally return the requested documents, the 2003 W-2 was still

NOT provided. As a consequence, the

Defendant was precluded (now two months downstream of its State resolution

practice) from performing the State side of Contract. Why? The

Plaintiff’s Bad Faith maintenance of the Agreement and his arguable Breach of

Contract made it impossible to negotiate effectively with the State Taxing Agency---

period. Now, the Plaintiff mistakenly blames the

Defendant for the Defendant’s failure to perform his duties and obligations,

under the Service Agreement, and presently files Complaint with your office---

the point of this response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s

needs, per the Agreement, our records are devoid of any such evidence. In

fact, the record shows that the Defendant comported itself professionally at

all times and fully complied with the four corners of the binding Agreement. Specifically, all Compliance calls were made

by the Defendant, per the Agreement; all financials were reviewed, analyzed,

compiled, by the Defendant, per the Agreement; lastly, all obtained information

was reviewed for Compliance, by the Defendant, and accurately fashioned within

a 433-A, per the Agreement---completing the Resolution process as far as it

could be completed.

A “Cancellation of Services” letter was mailed to the Plaintiff,

soon thereafter, citing the reasonable IA, which was fashioned for the Federal

Resolution. Unfortunately, the State

Resolution was unworkable due to the Plaintiff’s failure to cooperate and his

ongoing Breach of Contract--- related to failure to cooperate. Ergo, no refund is merited to the Plaintiff

and the Revdex.com should rightly question the veracity of this request--- based on the

Plaintiff’s Breach and failure to timely act.

Today, the Plaintiff continues to malign the Defendant (for

services ACTUALLY rendered and eventually stymied, by purposeful Plaintiff

Breach) and additionally blames the Defendant for not “fulfilling its’

Contract”--- based on nothing more than the Plaintiff’s documented Breach and his

ongoing, peevish anger at his wages being garnered by the State. Again,

the lack of any substantiation behind Plaintiff claims (referencing Defendant

non-performance) is not emblematic of refund, respectfully.

Therefore, the Revdex.com should view the Plaintiff-Client’s filed

Complaint with great skepticism, based on the facts, and find on behalf of the

Defendant-Business as fully performing its Contract.

Respectfully,

-AUTHORITY TAX SERVICES, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am in total awe as I read the false information provided to you from ATS. In regards to the requested Information Packet, the packet was completed over the phone with [redacted] because their (ATS) fax lines were not working on the date I tried faxing them over ( I have proof of the back and forth emails ). It appears that someone from their legal team responded to my claim with the intention on trying to cover up for their mishaps.I have NEVER relaxed/ delayed on sending them any information. The only document that was not sent to them was my 2003 W-2's. I explained the my 2003 employer was no longer in business and requested that they proceed with the information provided to them. Furthermore, I have NOT received any notices in the mail from ATS regarding a suspension of services in fact [redacted] contacted their financial office to delay my payments due to the fault if ATS.

On May 27, 2014 I called to speak to [redacted] Coates ( the last person to contact me by vm and email)who was not available. I was transferred over to a "case manager" named "[redacted]" . [redacted] advised that [redacted] was waiting on the financial history & W-2's

. I advised [redacted] that ATS has all of the requested I formation except the W-2 for 2003. I I formed her that the reason for my call is that [redacted] left me a vm 2 weeks prior informing me that she'd forwarded the documents to the State and was to be given a response/ resolution in 4 business days. Again, it has been 2 full weeks and I have not received any phone calls and or emails since then. [redacted], told me she was going to look at [redacted]'s files and email and call me back by the end of business day. Well, guess what? As usual I did not get a follow up call.

Review: They took #2500 from me to slove my tax problem with the start afresh by irs, but did not do anything about it and it cost me my citizenship. And l demanded my money back with many calls and two letter mailed to them, without any respond from them.Desired Settlement: I just want my money back

Review: Hired this company in Jan 2014 to help me with 12k in IRS taxes. Signed a POA and paid $2500 for representation. Their policy is to keep the client informed every step along the way (2 weeks). I have had to email or call them to get any updates since the beginning. IRS has just sent me a Notice of Levy and taken all my money from the bank. I called the Rep at the IRS and she said no one from Authority Tax Services has filed the POA I signed back in Jan. They haven't been contacted at all. So it appears I have blown off the IRS for the last 8 months. I have not been given the level of service I was promised and feel they have SCAMMED me.

I have a paper trail of most emails with datesDesired Settlement: I want the $2500 they accepted as payment and the Statutory Addition (fine) they (IRS) put of my total of $574.74 for not preforming the service as promised. They should pay for me to hire another qualified Attorney