Authority Tax Services

Review: The agreed service has not been provided.

After the initial consultation (where I disclosed my financial situation, which included my assets & debts), with [redacted], an analyst at Authority Tax Service, I signed a contract on 3/7/13 for their services. The service they were to provide to me, is help to with my $10,000+ tax debt I have with the IRS. In a nutshell the understanding I had with Mr. [redacted] was that ATS would be able to negotiate a lower debt for me with the IRS. As of this date, 12/30/13, there has been no progress (to my knowledge) in regards to my case. I never hear from ATS unless I contact them. (the contract clearly states that I would be receiving monthly courtesy updates regarding my case - which I never received.) My first case manager was Darrell [redacted]. After several attempts to contact Mr. [redacted] to no avail, I did some research on ATS and found out through Revdex.com that Mr. [redacted] was no longer w/ATS. I immediately contacted [redacted] who informed me my new case manager would be [redacted] (this was on or around 10/13/13). Spoke to Mr. [redacted] once, at which time he told me I should be receiving some documentation from the IRS (cease to pay letter) and I should contact him when I receive. After a few months went by w/o any correspondence from the IRS or Mr. [redacted] I made an attempt to contact Mr. [redacted] (ATS) to see what was going on. All phone attempts to Mr. [redacted] went straight to voicemail and emails were never answered. The final email I sent to Mr. [redacted] I also cc'd [redacted]. Finally, on 12/19/13 I received an email response from another case manager [redacted]. Ms [redacted]'s email informed me that Mr. [redacted] was out of the office and that she would let him know that I that been trying to reach him and that he would call me as soon as he returned. She also included her direct contact information in the email. I contacted Ms. [redacted] by phone and questioned her about the status of my case. She informed me due to my financial situation they were only able to get a CNC in regards to my case and I should be receiving that documentation from the IRS. In fact she had a copy of the CNC in her possession and she would email me a copy as soon as she got off the phone with me. As of today, 12/30/13 I have not received a copy of this CNC from the IRS or Ms. [redacted]. Nor have I heard from Mr. [redacted] of Mr. [redacted]. I have lost all confidence in ATS and their team. It's close to a year now with no settlement in sight. A lot of run around and no real answers to progress of my case.Desired Settlement: I would like the service ATS stated they would provide or a refund.

Business

Response:

March 25, 2014

FROM: [redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO

COMPLAINT:

On February 26, 2013, the

Plaintiff-Client contacted the Defendant-Business, seeking tax assistance for a

Federal deficiency of approximately $10,300.00. In exchange for services rendered (per the

negotiated Contract), the Plaintiff agreed to pay the Defendant $2,900.00 via

monthly installments. A payment plan was then

executed by the Plaintiff, made part of the Contract, and an initial payment was

made to start work..

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement,

Defendant duties were limited to: (1) complete a required Compliance call(s) to

the Taxing Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g.,

Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement [PA]).

All actions were successfully completed

by the Defendant, per the Contract. However, when a reasonable CNC status (i.e., Currently Non-Collectible) was established on the Plaintiff's behalf, the Plaintiff insisted on an OIC resolution. When the Defendant explained that the CNC status would accomplish all Plaintiff goals (e.g., related to no further IA payments being required by the Plaintiff, under the present, financial circumstance; all additional lien threats were removed; all threats of wage garnishment were removed; all threats of account levying were removed; lastly, Plaintiff brought to full compliance with the IRS, etc.), the Plaintiff became disgruntled--- insisting on an OIC resolution. Unfortunately, the Plaintiff's combined assets, along with the Fair Market Value of owned real estate property, precluded such a resolution by the IRS. A Termination letter, announcing the resolution and completed Contract, was sent to the Plaintiff. Regardless, the Plaintiff filed Complaint with your office--- the point of this response.

In reference to the Plaintiff’s alleged,

general claim that the Defendant acted unprofessionally and/or was in-attentive

to the Plaintiff’s needs, per the Agreement, our records are devoid of any such

evidence. In fact, the record shows that

the Defendant comported itself professionally at all times and fully complied

with the four corners of the binding Agreement.

Conversely, the Plaintiff maligned the Defendant, when

the Plaintiff falsely accused the Defendant of not fulfilling it's Contract--- based on nothing more than rote speculation.

Therefore, the Revdex.com should view the

Plaintiff-Client’s fraud claim (i.e., the filed Complaint) with great

skepticism, based on the facts, and find on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not nor have I ever been a disgruntled client. Authority Tax Service (ATS) said the IRS had approved me for CNC status. CNC status will no longer have me obligated to make IA payments, and no additional lien threats or garnishments would be brought against me; yet I have never seen documentation from ATS or the IRS stating this fact. I would think something of this nature would require legal documentation sent to the client stating that this status has taken place. I have asked ATS on several occasions to send me documentation of this agreement and as of this date I have yet to receive. I have been paying the IRS under the IA since before acquiring ATS and as of this date, 3/30/14 continue to receive payment statement from the IRS requiring me to make payments and been making payments to the IRS. If an agreement was established between IRS and ATS why am I still receiving these? I cannot in all good conscience stop paying the IRS without some type of legal documentation stating that I have the legal authorization to do so. My problem with ATS is I don't believe the CNC status agreement with the IRS was ever made. Again, if so, why not send me the documentation so I may cover myself if ever called upon by the IRS. In all honesty I don't believe ATS is being totally truthful on having done the work they say was done on my behalf and on this I am disgruntled. As I said once before, the only correspondence I have received from ATS (which I have attached) is a letter stating what they had supposedly done and that my case was now closed. What I want from them is proof stating that I am now in CNC status (again so I may cover myself should a issue ever arise with the IRS).

Please note: The attached closing letter was sent to me on Dec. 10, 2013 via email by [redacted], one of ATS agents. I often wonder why the CNC status agreement could not be emailed to me at the same time. (?) Please also note: At the heading, the attached letter was to be sent to me via U.S. Mail, again, I never received.

Regards,

Business

Response:

April

7, 2014

Review: I entered into an agreement with Authority Tax Service to help me resolve a tax lien, on June 29, 2013. My tax lien was was a large amount and they told me IRS would come after myself, my husband and our company. The told me they would also re-audit tax returns from 2005-2012. They said they would work with IRS on our behalf to come up with a settlement. They charged me a fee of $14,800.00. I made payments to them and paid it off in December of 2013. As of February 2014, IRS contacted me and said Tax Authority has not given them anything they asked for and will not return their calls. In February, IRS sent documents to my employer to garnish our wages because Tax Authority would not respond to them. I have tried to call Tax Authority numerous time and they will not return my calls. I gave them everything they asked for in July 2013 and in August 2013. I again had to send more document in February and talked to an agent who had no idea about my case. He tried to help and said he could do no more and someone would call me. No one ever calls me. I have emails where I tried to contact them and phone records. In the mean time I have met with IRS and worked out a solution on my own so myself and my husbands wages were not garnished. I contacted [redacted] at Tax Authority, who said she was a manager, on Thursday May 8. I also sent an email with my request for a refund and my complaints. She said someone would call me on Mon May 12. I emailed her on Tues May 13 and today is Thursday May 15 and I still have not received a call back. My experience with the company is they do not return calls. They have not done anything to help me to justify charging me $14,800.00. I feel I have been scammed by this company and they benefited from me at a vulnerable time in my life. IRS has told me they scammed me also because IRS was able to help me in a matter of weeks and I was waiting on Tax Authority for 10 months. Tax Authority also gave me false information that IRS verified.Desired Settlement: Refund of my total amount of $14,800.00

Business

Response:

May

20, 2014

Review: I enlisted the services of this company to resolve my tax liability issue.

On August 2,2013 I enlisted the services of this company to resolve my tax liability issue. They accepted my issues and charged $13000.00. The end of August some questions were sent out for clarification of some data. Thus far I have not been contacted to resolve this issue other than a request for transfer of funds from my IRA which was in November 2013. That information was sent to [redacted] There has been no progress report thus far. Nothing seems to have been done in 6 months.

I call the company and there is a long delay in answering the phone and then I am placed on hold and no one answers the phone again. They seemingly do not care to respond to my needs and requests.Desired Settlement: I want my money refunded if they are not going to proceed with the resolution of my tax liability needs. I also want some progress reports of what is being done.

Business

Response:

March

27, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On August 2, 2013, the Plaintiff-Client

contacted the Defendant-Business, seeking tax assistance for a Federal

deficiency of approximately $167,980.00. In exchange for services

rendered (per the negotiated Contract), the Plaintiff agreed to pay the Defendant

$13,000.00 via monthly installments. A payment plan was then approved by

the Plaintiff, made part of the Contract--- with payment tendered to Defendant

to start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g.,

Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully started, and some were timely

completed by the Defendant, per the Contract. However, a personnel change

in the Defendant Case Manager position (occurring in late November of 2013)

inadvertently resulted in the Plaintiff’s “falling through the cracks”--- unbeknownst

to the Defendant, though we should have caught this. Consequently, the file languished two months,

spurring this Response to the Plaintiff’s Complaint.

In reference to the Plaintiff’s general claim that the Defendant was

in-attentive to the Plaintiff’s needs, per the Agreement, our records indicate

some evidence of this. In an effort to make the Plaintiff whole with our

contracted services, the Defendant has recently contacted the Plaintiff and

made the file a PRIORITY. A new Tax

Professional (ex-IRS employee/Attorney) has been assigned to assist with the

file. Additionally, it is the Defendant’s

sincere hope to quickly complete the Contract and to secure the Plaintiff a

reasonable resolution for her tax liability.

The Defendant is deeply sorry for the lack of communication and

un-intended delay; the Defendant would sincerely like to accommodate this

Plaintiff by quickly completing its’ Agreement in full.

Therefore, the Revdex.com should view the Plaintiff-Client’s filed Complaint

as both real and credible. Having said

that, the Defendant contritely acknowledges its’ mistake, and is taking

immediate action and documented steps--- at no additional charge to the

Plaintiff--- to quickly and professionally complete the Contract.

Respectfully,

[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: The company did not provide timely responses and/or the product or service as advertised. They were very unprofessional.

This company is a rip off our original debt was $50,000.00 federal, we had to send them $4000.00 to work the case, then we had to pay the IRS $4700.00 and $800.00 to pay off the remaining balance. As a result of the IRS debt the state requested $27000.00 and they would not include this in the agreement and wanted more money. In which we have to work out with the State because they won't do it without additional money. What they did we could have done, so, they really did not help us as advertised.

If I could give them 0 stars I would. They kept switching agents so the case dragged out for over a year with unsatisfactory results because they messed up our credit in the process.Desired Settlement: I would like to received the $4000.00 I originally paid and my credit restored.

Business

Response:

March

26, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On March 1, 2013, the Plaintiff-Client contacted

the Defendant-Business, seeking tax assistance for (STRICTLY) a Federal

deficiency of approximately $65,000.00.

In exchange for services rendered (per the negotiated Contract), the

Plaintiff agreed to pay the Defendant $4,100.00 via monthly installments.

A payment plan was then approved by the Plaintiff, made part of the

Contract--- with payment tendered to Defendant to start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon Defendant

services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the

IRS (e.g., Offer in Compromise [OIC], Installment Agreement

[IA], Penalty Abatement [PA]). All actions were successfully completed

by the Defendant, per the Contract. An

IA was fashioned (based on the Plaintiff’s disposable income to debt ratio and

high combined income) as the best, reasonable resolution available to the

Plaintiff.

However, the Plaintiff became anger and

combative when the State placed a Levy on the Plaintiff’s account. The Plaintiff falsely blamed the Defendant

for the Levy--- even though the Defendant had been contracted to perform NO

State analysis or State resolution actions.

Regardless, the Defendant performed an “exploratory review” of the

relevant State Taxing Agency (free of charge), in an effort to account for the

total liability and to “up-sell” the Plaintiff on additional services. Unfortunately, the Plaintiff didn’t see it

that way, then wrongly alleged that “State assistance” was somehow part of the original

Contract (it was not)--- all the while complaining that the Defendant had failed

to perform. Consequently, the Plaintiff

filed Complaint with your office soon thereafter--- the point of this

response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s

needs, per the Agreement, our records are devoid of any such evidence. In

fact, the record shows that the Defendant comported itself professionally at

all times and fully complied with the four corners of the binding

Agreement. In fact, the Defendant performed EXTRA work for the

Plaintiff--- free of charge and solely related to the Plaintiff’s concern over

a State Levy. The Plaintiff, however,

refuses to see the benefit.

Additionally, the Plaintiff continues to malign the Defendant, while

falsely accusing the Defendant of not fulfilling its’ Contract---

based on nothing more than rote speculation and a complete misunderstanding of

the signed Contract.

Therefore, the Revdex.com should view the Plaintiff-Client’s fraud claim

(i.e., the filed Complaint) with great skepticism, based on the facts, and find

on behalf of the Defendant-Business.

Respectfully,

[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: To Whom it May Concern:[redacted] is currently a client of Authority Tax Services. We have signed and paid for services to be rendered by Authority Tax Services and have not had any success in the later. I am requesting a full refund of the monies paid to Authority Tax Services(ATS) because of lack of attention on their end to my needs. When speaking with [redacted] initially about the lack of support from ATS instead of apologies and intent to correct; I was told that other departments prior to her being assigned my case had made mistakes. Noting that may be the case no attempts to correct the issues were made. We received notices from the IRS which we promptly forwarded to Ms. [redacted] to investigate and handle. After days of no response when contacted Ms. [redacted] informed our company we had filled out the wrong Financial Questionnaire and that no action could be taken until a new questionnaire was filled out. This lack of attention to our needs has led me to believe the team led by Ms. [redacted] was lackluster and un-fit to handle the tasks assigned to them. I informed Ms. [redacted] over frequent phone calls and emails of our needs. I find that emails would take days to respond to and phone calls up to a week of messages before receiving a email in return only to let me know that no new actions had been taken. I have been left with my tax issues yet unresolved and no longer require or want to continue business with ATS. On behalf of my company I am requesting a full refund of all monies to be returned post haste to [redacted]. In the event these request fall to deaf ears legal action and notification to the Revdex.com are not without reason.Regards,[redacted]Director of Operations[redacted]Desired Settlement: A full refund of the monies spent with the company as no services were rendered.

Business

Response:

On November 7, 2013, Mr. [redacted] of [redacted] (hereinafter, the “Plaintiff”) entered into a legally binding contract w/ Authority Tax Services (hereinafter, the “Defendant”) for Federal tax work. The scope of the contracted work, specifically, involved assisting the Sole-Proprietor Plaintiff with the IRS--- related to a tax deficiency amounting to $120,000.00. In essence, the Defendant agreed to fashion a reasonable resolution for the Plaintiff’s 2011 through 2012 tax liability, to the government, in exchange for $5,600.00 for services rendered. A legally binding Form 2848 (Power of Attorney & Declaration of Representative), along w/ Form 8821 (Tax Information Authorization) was executed by the Plaintiff to facilitate the agreed-upon service contract.

However, before the final, remaining Service payments could be collected (per the Contract), the Plaintiff emailed the Defendant’s firm on January 10, 2014, and formally requested a unilateral cancellation to the Agreement. In response to the Plaintiff’s request, the Defendant mailed a letter of Termination soon thereafter. On February 25, 2014, the Defendant received Notice from the Revdex.com that the Plaintiff had lodged a formal Complaint against the Defendant, requesting a full refund--- based on an alleged lack of “service…rendered.” The Plaintiff’s claim, however, is not bolstered by the record.

From early November 2013 till January 10, 2014, the Defendant’s firm completed all contracted work for the Plaintiff--- to include its required Compliance call with the IRS, as well as reviewing the supplied Client information questionnaire and other financial documents (prepared and supplied by the Plaintiff), needed for negotiation purposes with the IRS. Each required step was properly documented and completed by the Defendant. However, the Plaintiff consistently failed to perform, per Contract. The following roadmap lays out these documented problems--- each signifying an arguable Breach of Contract.

On numerous occasions, the Plaintiff either provided inaccurate or incomplete information (in clear violation of the Contract) that temporally impeded the Defendant’s ability to negotiate a reasonable tax resolution with the IRS. Example: The Plaintiff supplied the Defendant with an incorrect filing status, related to the filing years in question (e.g., Plaintiff told the Defendant that he had filed as a business entity, when in fact the Plaintiff’s filing status was that of a Sole-Proprietor). This mistake, by the Plaintiff, induced un-needed delay. Example: The Plaintiff supplied the Defendant with the wrong EIN (Employment identification Number). This particular problem occurred not once, but TWICE--- again, creating un-needed delay, confusion, and signifying a potential Breach. Example: The Plaintiff failed to timely supply (in violation of the Contract) an accurate and completed Client Questionnaire to the Defendant; again, creating further delay as the Defendant had to repeatedly request (and re-request) the essential information.

Similarly, the required Form 433-A (OIC) was also delayed as the questionnaire numbers are KEY to creating a financial picture for negotiation--- further complicating and delaying any potential resolution for the Plaintiff.

In short, the litany of self-induced Plaintiff delays, omissions, and information inaccuracies collectively played a significant role in the Plaintiff’s ultimate dissatisfaction with the Defendant’s assistance, as it pertains to the Contract. More to the point, each of the Plaintiff’s failures represent an arguable claim for Breach, while providing the obvious basis behind the Plaintiff’s Complaint for lack of service rendered.

In reference to the Plaintiff’s claim that the Defendant “lacked attention to detail,” in meeting-out its responsibilities to the Plaintiff, the file is devoid of any such evidence. In fact, the record shows that the Defendant was desperately communicating with the Plaintiff in an effort to complete its contracted duties. Additionally, the negotiation process was materially abated by the continual supply of inaccurate or incomplete information by the Plaintiff. Lastly, the Plaintiff’s claim that he was somehow left, by the Defendant, to resolve his own tax issues (based on the aforementioned Plaintiff email for unilateral cancellation and file documentation) is wholly specious as an allegation and, as a consequence, merits no response from the Defendant.

Therefore, the Plaintiff’s Complaint against the Defendant is baseless on the facts, materially false, and should be viewed by this office as nothing more than an unsubstantiated allegation by a disgruntled client.

Respectfully,

-[redacted], Compliance and Customer Service

AUTHORITY TAX SERVICES, LLC.

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

Review: My complaints with this terrible company are many but I definitely want my refund. I was charged $2,000.00 to do 4 years of taxes. At one point I sent them documentation that one of the years was already completed and submitted to the IRS et al. I have asked several times about a refund (of which I am assuming should be $500.) I have been calling and writing them for months and no reply. I think they way my case has been handled from the min. I gave them my money was terrible, I gave them every opportunity to pull me from between the cracks but it wasn't until the IRS was threatening to levy my bank account did they do anything, which took 5 months) I had a different advisor every time I called and then once the 3 years of taxes were filed, they will not speak to me as to the consequences, the fact that my account was cleared out by the IRS or if any of the work done for me (like name change, the levy, or how taxes were filed will be responded to) I turned my life upside down to make sure they got their money up front for services that they didn't follow up on, I always had to call them for updates. I didn't receive a call from anyone at this company for 5 months until finally, someone called me to get my taxes completed to prevent a levy that happened anyway. I am sick to my stomach, and vow to tell anyone that is interested to stay away from this ripoff company!!!!I feel violated and robbed, they dragged this process out, for months longer than it needed to have been (I signed up with them in June of 2013 my taxes were filed in November of 2013)Desired Settlement: $500.00 refunded to me immediately. I turned my life upside down to make sure they got their money up front for services that they didn't follow up on, I always had to call them for updates. I didn't receive a call from anyone at this company for 5 months until finally, someone called me to get my taxes completed to prevent a levy that happened anyway. I should sue for pain and suffering.

Business

Response:

On June 11, 2013, the Plaintiff-Client contracted with the Defendant-Business, seeking tax preparation services for 2009 to 2012. In exchange for services rendered (per the negotiated Contract), the Plaintiff agreed to pay the Defendant $2,000.00, via monthly installments. A payment plan was then approved by the Plaintiff, made part of the Contract--- with payment tendered to Defendant to start work.

The Defendant promptly mailed a Welcome Packet to the Plaintiff, which provided all needed financial forms, Tax Organizers (TO’s) and directions for completing the required Client questionnaire--- the answers, to which, to be imputed into the relevant IRS tax forms for filing purposes. Lastly, a legally binding Form 8821 (Tax Information Authorization) was executed, by the Plaintiff, to facilitate the agreed-upon Defendant services.

Per the Agreement, Defendant duties were limited to: (1) Tax filing preparation for the tax years 2009 to 2012. All actions were substantially performed, by the Defendant and per the Contract--- excluding the Plaintiff’s 2009 tax filing. The Defendant was unable to complete this task as the Plaintiff provided no 2009 Tax Organizer and/or supporting documents. Regardless, the Plaintiff complained about the work not being done “promptly enough”--- even though the work was already PAST DUE to the IRS and the delay was meaningless to the filing process or the signed Contract. The Plaintiff, soon thereafter, requested refund of the Defendant and filed Complaint with your office--- the point of this response.

In reference to the Plaintiff’s alleged, general claim that the Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s needs, per the Agreement, our records are devoid of any such evidence. In fact, the record shows that the Defendant comported itself professionally, at all times, and fully complied with the four corners of the binding Agreement. All tax work was prepared and filed, by the Defendant and per the Agreement, excluding the 2009 filing---- again, as a consequence of the Plaintiff not providing the needed documentation that demonstrates due diligence to the Taxing Agency. Consequently, this work was not completed as the Plaintiff failed to timely cooperate with requests for financial information and supporting documentation, required by the IRS. This is an arguable Breach of Contract and it prevented the Defendant from completing its work, though it had substantially performed up to that point.

Conversely, the Plaintiff maligned the Defendant, when the Plaintiff falsely accused the Defendant of not fulfilling its’ Contract--- based on nothing more than rote speculation and a mistaken anger about being “levied by the government.” For point of record: The Defendant says “mistaken” because levy protection is only achievable, when the Tax Payer is in full Compliance with the Internal Revenue Code. Therefore, all Plaintiff tax filings need to be completed prior. Here, the Plaintiff abated this process; ergo, no refund is justified or merited. Consequently, the Revdex.com should view the Plaintiff-Client’s filed Complaint with great skepticism, based on the facts, and find on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: In 2013 I hired Authority Tax Services to file 4 years of tax returns and deal with the [redacted] on my behalf if necessary. I paid them $3900 and they did nothing. I sent them my tax organizers as requested and then the games began. Several of my "tax preparers" mysteriously disappeared. I would call to ask a question and the phone number provided would be disconnected or the main office would tell me that they no longer worked here, etc. After six months of trying to get the taxes filed I simply gave up and hired someone else because I was worried about the [redacted]. I began pursuing a refund about a year ago but all I have gotten is the run around. They have hung up on me, had me on hold for 45 minutes at a time, promised refunds and call backs which never happen. I even have a release stating that they owe me a refund but they never send it. I don't want to hire a lawyer becasue that will eat up my whole refund. I can't take them to small claims court because I live in [redacted]. I just want my money back like they promised.Desired Settlement: Refund in the amount of $3900.

Review: We hired Authority Tax Service to assist us in reducing our tax liability of approximately $80,000. The sales pitch was such that we really felt like they would get or taxes owed reduced by 50%. At first they would contact me about once a week to give us status reports.After a number of months went by the status calls came less often. It was at the point where I was calling them for status. Eventually the calls stopped all together and they were not taking my calls. (I assume they had caller ID because they never answered my calls).I decided to call the IRS myself once I received a notice from the IRS that they were going to start liening my assets. To my surprise Authority Tax Service had only called them once in 4 months and that was to let the IRS know that I was filing a correction to my taxes! The IRS agent then told me that the IRS does not reduce the tax liability unless something catastrophic has happened.So because of this ripoff joint my taxes with penalties and fines went up by another $20,000 dollars! Please do not use these people! They are crooked and so unethical.Best part, we paid our taxes current using money from my retirement account and these is at Authority Tax service called me last week to let me know they are still working on my account!Desired Settlement: I would like them to give me our money back but frankly if it means not telling anyone about how they ripped us off, then they can keep the money.

Business

Response:

March

31, 2014

FROM: [redacted] Compliance Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO

COMPLAINT:

On May 8, 2013, the Plaintiff-Client

contacted the Defendant-Business, seeking tax assistance for Federal and State

(including both Personal and Business filings) tax deficiencies, amounting to

approximately $102,544.00. In exchange

for services rendered (per the negotiated Contract), the Plaintiff agreed to

pay the Defendant $4,500.00. A payment

plan was then executed by the Plaintiff, made part of the Contract, and an

initial payment was made to start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties

were limited to: (1) complete a required Compliance call(s) to the Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g., Offer in Compromise [OIC],

Installment Agreement [IA], Penalty Abatement [PA]). All actions were successfully completed by

the Defendant, per the Contract.

However, after an IA of $400.00/month (the best and ONLY resolution

approved by the IRS Officer, due to the vast amounts of asset value owned by

the Plaintiff) was successfully negotiated on the Plaintiff’s behalf, the

latter began to allege that the Defendant had done “nothing” and a refund was

due. Soon thereafter, the Plaintiff

filed Complaint with the Revdex.com office--- the point of this response.

In reference to the Plaintiff’s alleged,

general claim that the Defendant acted fraudulently, unprofessionally and/or

was somehow in-attentive to the Plaintiff’s resolution, per the Agreement---

our records are devoid of any such evidence.

In fact, the record shows that the Defendant comported itself

professionally at all times and fully complied with the four corners of

the binding Agreement. Specifically, the

Defendant accomplished multiple Compliance calls, reviewed/analyzed all

supplied Plaintiff financial information with supporting documentation, and

negotiated a reasonable resolution for the Plaintiff--- based on IRC policy,

procedure and Revenue Ruling precedent.

The resolution was then applied to the Plaintiff’s tax deficiency, which

was the point of the Contract.

Conversely, the Plaintiff delayed his

Agreement for resolution, when the Plaintiff made baseless, unproven

accusations against the Defendant (involving alleged fraud and a failure to act

in the Plaintiff’s interests).

Additionally and on multiple occasions, the Plaintiff also failed to

timely provide financial documentation to the Defendant organization--- related

to IRS requested financials, needed for negotiation purposes. As a result, the file was, again, delayed and

an arguable Breach occurred at the hands of the uncooperative Plaintiff. Finally, the Plaintiff committed an

additional Breach of Contract, when the Plaintiff contacted the IRS directly

(in expressed violation of the

signed agreement with neither the knowledge nor requested actions of the

Defendant) in hopes of independently negotiating around the signed

Contract. This needlessly delayed the

resolution process and violated the Agreement.

Parenthetically, the Defendant played no role in these self-induced

delays and Breach.

Therefore, the Bureau should view the

Plaintiff-Client’s Complaint with great skepticism, based on the cited facts

and timeline, and find on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: We are on the 3rd person processing our tax claim the last two people left the company we get to call backs no response to our emails and we areindark

this case was suppose to of been an easy one due to our situation and we where told that we will have to wage garnishment and that is a lieDesired Settlement: I want them to finish what they promised and refund a portion of what we paid

Review: Company has not performed any service that they where payed to do and will not return my phone calls or emailsDesired Settlement: To preform the work they where payed to do or refund my money

Review: Authority tax service was contacted, contracted and paid $3400 to assist our family when our accountant called in November2013 to advise us the IRS and the State of SC wanted over $100,000 in additional taxes. Authority tax service and a man named [redacted] promised us our case was a slam dunk and they get the IRS settled for far less than the $67,000 demanded and they would file our 2013 taxes too. We had paid $5,000 more to the IRS at our accountant's advise. Under the Authority Tax Service we sent very much confidential information. We got very little information and seldom contact. the 2013 taxes were not done and were told the lady doing 2013 had quite. A mr.[redacted] was on our case now. nothing was done. We came home to find out a levy was placed on my checking account and it was virtually drained and seized 15% of my social security(max allowed by law). We had been promised they would stop any levy or lien. We then decided we had been duped. We contacted the IRS and were informed that showed no contact or any record of Authority Tax Service. We immediately worked out an agreement with the IRS allowing us time to get another CPA to review. We had to $29,000 for now and start monthly installments.I contacted MR. [redacted] at Authority Tax Service and requested a refund of our $3400. He said he tell the higher ups but unlikely. He had no knowledge of the 2013 filings. We had sent them everything and they have all of our personal information. Help us please. This such a scam. Thank you, [redacted]Desired Settlement: Complete refund of our $3400. This levy very probably will affect our credit and cause the loss of my employment as I am a former member of our state legislature and in a very financially sensitive job.

Business

Response:

March

31, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On November 27, 2013, the Plaintiff-Client

contacted the Defendant-Business, seeking tax assistance for a Federal deficiency

of approximately $61,000.00. In exchange for services rendered (per

the negotiated Contract), the Plaintiff agreed to pay the Defendant $3,400.00

via monthly installments. A payment plan was then approved by the

Plaintiff, made part of the Contract--- with payment tendered to Defendant to

start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g.,

Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully completed by the

Defendant, per the Contract.

However, the Plaintiff became angry with the

Defendant, when the Plaintiff learned that the Defendant had not prepared or

filed his 2013 Tax filing. When the Defendant

explained that the 2013 filing had not been contracted for by the Plaintiff,

the Plaintiff alleged wrongly that it had.

When the Defendant offered a $300.00 refund to placate the misinformed

Plaintiff, the Plaintiff could not be reasoned with and eventually filed Complaint

with your office--- the point of this response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s

needs, per the Agreement, our records are devoid of any such evidence. In

fact, the record shows that the Defendant comported itself professionally at

all times and fully complied with the four corners of the binding Agreement.

All Compliance calls were made by the Defendant, per the Agreement; all

financials were reviewed, analyzed, compiled and then accurately documented in

a 433 as well, per the Agreement. A reasonable resolution was fashioned with the IRS and the Contract was completed.

Conversely, the Plaintiff maligned the Defendant, when the Plaintiff

falsely accused the Defendant of not fulfilling its’ Contract---

based on nothing more than rote speculation.

Therefore, the Revdex.com should view the Plaintiff-Client’s filed

Complaint with great skepticism, based on the facts, and find on behalf of the

Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I disagree with just about everything in [redacted]'s response, except that they did send us a welcome package. I have drafted a rebuttal to his response, which is attached. The IRS told me they never received any notice from ATS that they represented me and never dealt with ATS on my behalf. I found this out about 4 months after hiring ATS, when I contacted the IRS and spoke directly with them about my situation. They told me at that time that there was no indication of ATS representing me, and that my account was about to be hit with further adverse action such as liens and levies. They instructed me on completing my own 433-D, which I have done. What did I pay ATS $3400 for???

If I need to type my rebuttal into this small space, please let me know. Otherwise, please see attached my 2 page response to Mr. [redacted]'s 2 page response.

Regards,

Business

Response:

To the Bureau,

The Defendant-Business stands firm behind it's prior Response to Complaint, maintaining complete performance of Contract and disputing the Plainyiff's claims fully.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC.

Review: When I initially contacted Authority Tax Services it was because I was gravely concerned with a notification I received from the IRS on a 2012 reporting issue. I contacted and ultimately decided to use Authority Tax Services because after speaking with them the first time, thought this service would benefit me from what I was told (help reduce liability, avoid them garnishing wages, avoid working a payment option in their terms, and other things). After I was convinced the first step was a $1200 payment (7/11/14), I also received some paperwork they wanted me to complete as part of my case (including tax return, baking statements, etc). After taking my payment I started looking into the matter as the paperwork was asking for a lot of information. I called them frequently because a lot of things were not clear, especially with respects to response to the IRS inquiry. I was under the impression once they said they represented me they would do all the communication to the IRS. The deadline for my first response to the IRS was in Mid July (22nd). As the deadline approached and as I kept calling I finally was told I needed to contact the IRS to respond and either agree or disagree with their claim. I did exactly what they asked. I called the IRS and clarified what the issue was. After my phone conversation with them, I realized this was something I could personally handle. Subsequently, I contacted Authority Tax Services and informed them I contacted the IRS per their instruction to respond to the deadline. On 8/1/14, I received a letter from the Authority Tax Services dated 7/23/14. The letter basically states I did not cooperate with Authority Tax Services, and I contacted the IRS. The only truth is I did contact the IRS because that is what I was advised to do by a representative I spoke to several times during my inquiries. I was never advised to not contact via phone. Consequently this letter states my contract was voided due to lack of cooperation without refund.Desired Settlement: I would like my $1200 refunded. Authority Tax Services provided no service or work (sending me paperwork to fill out and answer my calls after numerous attempts during this whole evolution is not representation). Using the service agreement maliciously is not only an unethical business practice but wrong on a basic human level. I ask they do whats right and simply return my funds. As a disabled veteran I will go to my congressman if this is not resolved.

Business

Response:

Client hired us to handle IRS matter, but was unwilling to fill out the forms and documents necessary for us to financially continue moving his case forward past the initial stages. Customer is not correct in stating that we told him to contact the IRS regarding his resolution. He understands that he violated his contract with us by doing so. Client only paid 50% of his fees and his agreement was terminated for cause. There is no refund due this client. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Tax Authority is not providing accurate information. It is entirely false to state that I was not cooperating and not willing to fill out the forms. They are also lying that they did not tell me to contact the IRS. My contract is not void, I called and requested it be cancelled when I realized I did not need them to provide a service. They are using the contract as a way to penalize me and take 50% of my money of which they provided zero service. Once again, this goes to my original complaint. I was mislead and they stole $1200 in exchange for nothing. ]

Regards,

Review: I hired the company to handle my IRS case and I paid them $2000 to do so the company changed phone numbers multiple times,every I call they would tell me that a representative would contact me nothing happens. When I first contacted the company after hearing a advertisement on the radio about them I called them they contacted me everyday telling me what they were going to do to help me after they received my money I stopped hearing from them the next time I spoke with anyone was 6 months after that and they still have not done anything as of yet.Desired Settlement: I would like this company to be investigated because of how they went about handling my situation also I looked online and saw several reviews where this company actually had a different name and defrauded multiple people out of their money. They used to be called Tax Network USA.

Review: I have been dealing with Authority Tax for about 2 yrs now .In this short amount of time it has gone nowhere. I have been bounced around from worker to worker , been asked to submit all my info twice, cant get a hold of them by phone and when I do I am put on hold for several minuets even at time over an hr. They continue to tell me my case worker is on the other line and will return my call , which NEVER happens , I have been trying to get a full refund because nothing is happening with my case. They give a 100 % satisfaction guarantee . And I am by NO MEANS SATISFIED !!!!!Desired Settlement: I would like My Money back as they claim to give a !00% satisfaction guarantee .

Review: I contacted Authority Tax Services in June 2014. To date I have paid them $2,750 out of $3,000 for tax services offered. At the time they indicated that they would reduce my tax debt considerably. To date the only correspondence I have received from them is their contract and a contact list of the group responsible for my taxes. I have also received 2 other calls indicating that they needed additional information (which was provided). On or around October 2014, I received a communication from Authority Tax, indicating that the IRS did not receive my taxes for 2009, 2010, and 2011 (which is completely inaccurate, as the IRS has copies of my tax files). They said they could file those missing taxes for me at an additional charge. In addition, I found that only by calling the office numerous times, emailing my team (tax prep team assigned to my case when I made my first payment), that the Irvine office had closed and didn't bother to notify anyone. My emails were returned as undelivered, my calls went to a disconnected voice mail. I finally reached someone at the LA office a week later. I have since been promised a return call and/or case update, only to be lied to again. It has been two weeks and I still haven't heard from anyone. I was told by another company, that Authority Tax was going out of business. I would like to receive a full refund for services not received.Desired Settlement: I would like to receive a refund for the money that has been paid to them. $2,750.

Review: I signed up for services with Authority Tax Services last year (2013) in November and was very pleased in the beginning to have my issues "worked on" for BOTH state and federal. Since signing up, that pleasure has dwindled away each month.

I have had to pay $500 a month (not an easy expense for those of us who have other responsibilities) incluiding some money upfront to obtain the "services" of ATS. Since my sign-up, I've been contacted by NUMEROUS individuals stating they are my case manager and this and that. I have had to give them quite a few documents in regards to power of attorney and things of that sort. There was initially fluent correspondence between ATS and myself, but as of August 21, 2014 they have ceased. In late July, my account was levied and I became EXTREMELY disgruntled. I called ATS and spoke to a '[redacted]' who told me he was my new point of contact for any issues going forward. I was forced into relinquishing an additional $1000 for the levy to be removed from my bank account for services that I had already obtained from day one! I had to agree to the fee in order to have them retrieve my money from the IRS. I was in the middle of North Dakota and was heading back home to Colorado the following week. It was a catch 22. Once the money was put back into my account (6 days later), ATS took the $1000 and I still had to pay the $500 fee for the "services" of that month. Mr. [redacted] told me that if I had any more questions or concerns, to contact him directly. Since then, ATS has attempted to contact me ONCE (August 21) via phone and email. I replied to the email to ask what the call was pertaining to and NEVER recieved a response. I called twice to the "direct line" and emailed twice to the new "case manager" '[redacted]'.

It's now September 12, 2014 and guess what....the IRS levied my account AGAIN! Just today, I recieved a notification on my phone from my bank informing me that my account had been levied. I immediately TRY to contact ATS and all I can speak with is an operator. There is no urgency on their behalf in regards to my money. I've been waiting an hour now to speak with someone who is the superior to these so-called 'case managers'. This SHOULD NOT be happening again! If I've had their 'services' for over 10 months, why haven't any settlement agreements been offered to me? Why has my account been levied for a second time now? What EXACTLY has been done except for me being taken for my HARD EARNED money? Don't worry, I'll wait [for an answer to that question]. Next month I'm due to pay the last $500 installment to ATS and what all has been resolved? ABSOLUTELY NOTHING!

Seems like a ploy to obtain consumers and allow their cases to be forgotten about and scam them for more money in order to fix the mess that THEY (ATS) create. Had I known then, what I know now, I would have NEVER gone this route....to be scammed for more money than what I already owe.Desired Settlement: Assuming ATS is a scam (numerous people online seem to agree with me), I'd appreciate a full refund of all of the payments I have made up to this point. If this desired outcome cannot be met, then maybe I'll assume another form of action.

Review: I paid ATHORITY TAX SEVICE $5,850 to help me with IRS back taxes and filing of 2013 tax... I call and contracted with them December 2013 I filled out IRS form 2848 & 8821... Then as they requested I filled out their questionnaire and sent it to a Mr.[redacted] who I initially take to on phone... I sent questionnaire via E mail address they gave me to Mr. [redacted] This was in April 2014 I have sent twice info. they requested via E mail address they gave me and each time they have just denied get it.... And when I try to call they I always not get a return call or is put on hold for a long time and I do not get a return call... The only time they would call is when my payment was late then they know my E mail address and phone number... This is because once they tried to debit my bank account a day early and once I want deposited the payment later in day.. Later I was told a Mr. Peter Sabatino was my case handler but he just E mailed me once April 18,2014 I have never gotten anything from him since them on Sept. 3,2014 I get a letter that says FINAL NOTICE Dated Aug.14,2014 but post marked Aug 28.2014... In letter they say that if I do not send questionnaire to them in 14 days they would terminate my case so But on Aug.25,2014 I sent to them at their Los Angles address a certified mail envelope with questionnaire and info. they requested the certified mail envelope comes back to me two weeks later stamped "return to sender attempted not know unable to forward".. I then tried for 3days to call AUTHORITY TAX SERVICE I leave many messages to call me but I get no return call. Then when I do get a woman how answered she say she is going to e mail Mr. Peter Sabatino This was two days ago I have yet to receive a call from Mr. Sabatino or Mr. [redacted] or anyone from AUTHORITY TAX SERVICE... The today Sept.11,2014 I get a termination of service letter from them .....Desired Settlement: I would like to get a full refund because AUTHORITY TAX SERVCE did NOTHING to help me with my tax problem OR file extension and file 2013 tax... If I do not get a refund I would like to have AUTHORTY TAX SERVICE investigated for FRAUD... I found out on web site "RIPOFF REPORT" many more people who have been ripped of by AUTHORTY TAX SERVICE.....

Review: I contracted with Authority Tax Service @ February 2013 to help resolve major income tax issues with federal and Wisconsin IRS. As of March 12, 2014 I have paid them $4,700.00 On March 6, 2014 I was contacted by a representative of Authority Tax who asked if I had received a packet supposedly mailed by them on January 14, 2014 containing my 2012 tax return. I informed him I had received no such mailing. He proceeded to email me the documents. When I opened the files I was dumbfounded at the gross inaccuracies on the tax documents. I had faxed everything to the company back on October 11, 2013. That 2012 tax was due on October 15, 2013. As of the writing of this complaint, Authority Tax Service has neither submitted a competently prepared tax filing or provided any evidence of any resolution with either the federal or Wisconsin IRS.Desired Settlement: Since there has been no evidence of any type of progress with the tax resolution and the obvious incompetence of the tax preparation, I want to sever my relationship with Authority Tax Service and demand a full refund.

Business

Response:

Mr.

[redacted], contracted Authority Tax Services to help resolve and manage his tax

liability with the state of Wisconsin and the Internal Revenue Service. The

licensed tax practitioners who worked the case identified that the taxpayers

would best be served on an installment agreement with the state of Wisconsin in

the amount of $150 for the next two years. Mr. [redacted] 2012 returns were also

prepped and sent to him. In regards to his gross income for that year, we

received those figures directly from the IRS and proceeded with the rest of the

information he provided.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from Authority Tax is completely unsatisfactory. It does not address the core of the complaint stating the the 2012 tax return is six (6) months late and grossly inaccurate. In addition, I recently paid $300 in advance for the preparation of my 2013 tax return. I am firing Authority Tax and I want this money returned immediately. Authority Tax promised that they would negotiate with the IRS to get my tax bill reduced. They have not done this and I want all funds paid to them for this service returned forthwith.

Review: I hired Authority tax service to complete unfiled taxes. I agreed to pay in 2 payments 30 days apart. They debited my account for both payments at the same time causing me financial hardship they agreed to refund me what they unlawfully took out of my account and now is 4 weeks later and have recieved nothing. I call several times a day every day and leave messages every time and now get no responce. this is very unprofessional and now instead of helping me out of a financial situation they have created a financial strain.Desired Settlement: I have given them a timeline of the 15th of march if I dont recieve the refund and costs I have incured I will file a lawsuit against the company

Business

Response:

To the Bureau:

A simple accounting mistake was made here, where the Plaintiff's account was accidentally debited twice in one day. All monies and fees have been since mailed to the Plaintiff (Ck#[redacted] for $823.00 & Ck# [redacted] for $750.00)--- priority Express--- as of 3/11/14. This situation has been fully resolved.

Thank you.

-Authority Tax Services, LLC.

Review: We hired Authority Tax Service to help us with our 2011,2012, and 2013 taxes. I have mailed everything they asked for. I cannot get anyone to answer the phone. You can call and listen to music for 10 minutes then a recording comes on to leave your name and number. They never call you back. Interest has been added to our taxes . IRS is about to seize our property and I've called Authority Tax every day with no answer. We paid them 4300.00.Desired Settlement: Help with our taxes that we paid 4300.00 for the help