Sign in

Authority Tax Services

Sharing is caring! Have something to share about Authority Tax Services? Use RevDex to write a review
Reviews Authority Tax Services

Authority Tax Services Reviews (240)

Review: In August 2013 I entered into a contract with Authority tax services to help get my tax problems resolved. I paid them $4500 up front and have had nothing resolved and now I have a levy on my bank account, money seized by the IRS and when I call to authority to ask what's going on all I get is the run around and put on hold. No one has ever returned my call and The IRS has never heard from Authority Tax Services on my behalf. I basically gave them my life savings for nothing. I have tried to contact someone in management but its always the same person giving me the same excused and same run around the first 10 people have done before. I am out of money, out of patients, and at my wits end. I would really like my money refunded because I called the IRS today and got more done myself than authority has done for me in the last 2 years.Desired Settlement: I would just like to wash my hands clean with Authority Tax Services and receive my $4500 back they took upfront.

Review: I hired Authority Tax Service to help me with my audit from 2013, I paid them a total of 7000.00 , they promised to get my audit taken care of and said they could get what I owed lowered by up to 80%, ive called over 100 times to get this resolved and no one ever returns my calls. I want my 7000.00 returned to me so I can go ahead and pay it towards what I owe the IRSDesired Settlement: I either want my bill with the IRS lowered or return my 7000.oo

Review: On August 22, 2014 I called and spoke with [redacted] at Authority Tax Services and we talked about my past tax issues and he said they could help me with those problems. He told me I needed to sign an agreement and pay them $2000 up front for the total cost of resolving my issues with the IRS letter of intent to levy. I was given many forms to fill out and assigned a case manager

[redacted] Senior Case Manager I gathered all the info they requested including all my personal information. I was told after submitting all the info they wanted I would hear back from her in about five to ten days with recommendations and set up a meeting with the IRS. I never heard from [redacted] again my emails bounced back and when I begin calling there other numbers and was just sent to a phone that never was answered or no return phone calls were received. I called the original number I called to start with and was told I have a new case worker and they had moved there offices and the new case worker would call me the next day that was around the 1st of October. I have called many days and many times since and can't get thur to talk to anyone, I have left multiple messages with my name and phone number and no one has called back.Desired Settlement: I either want a refund if they are not going to follow through with there commitment or have some one in charge like management to work with me to do what was intended in the first place.

Review: Authority Tax Services cold called me about a tax liability that I have. They requested $3,300 upfront to provide services that have not been rendered to me in one full year. I still have the tax liability.Desired Settlement: At this point I have no confidence that the initial service that said they would provide will be rendered and no longer desire Authority Tax Service to provide assistance with my tax debt. I wish to have a refund of the initial $3300 credited back to me immediately.

Review: In September 2013, I got a letter from the IRS stating they intended to levy my property for back taxes amounting to close to $12,000 with penalties. I contacted Authority Tax Services to help me address this issue. I went to their office in Irvine and they proceeded to tell not only can they help me with this issue, they could probably get it reduced significantly for a fee of $2300. I believed them, but I posed this question at the time. If I pay you $2300 and the IRS comes back with an offer in the ballpark of $10,000 by wiping out the penalties why should I do business with you? I was assured by two people that that would not be the case and they help hundreds of people like me reduce the amount owed. I was told to expect results within 2-3 months. As I waited the government shut down happened which backed everything up weeks. I called them 3 times through December and January asking for updates and I was told the case is still working. During the course of that time, I got two calls from Authority Tax Services offering to do my current 2013 taxes. Never once did they update me on the status of my account. Forward to March 4, 2014. I called them the first thing in the morning only to find out my case had been forgotten about because the former enrolled agent assigned to me was no longer with the company. I get a new case manager and he goes through my case in one day and sends me a final resolution with the IRS where I will be paying back the full amount plus penalties, but if I fill out some forms prepared by them, I may have the penalties reduced or waived and that was not a for sure thing. I could have done that myself and used that $2300 towards my IRS debt. They did absolutely nothing on my behalf to help me in this situation.Desired Settlement: I would like the full amount of $2300 refunded as nothing was done that warranted the fees charged to me.

Business

Response:

March

26, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On September 11, 2013, the Plaintiff-Client

contacted the Defendant-Business, seeking tax assistance for a Federal deficiency

of approximately $10,600.00. In exchange for services rendered (per

the negotiated Contract), the Plaintiff agreed to pay the Defendant $2,300.00

via monthly installments. A payment plan was then approved by the

Plaintiff, made part of the Contract--- with payment tendered to Defendant to

start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g.,

Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully completed by the

Defendant, per the Contract, and an IA for $152.00/month was negotiated as the

reasonable resolution--- reflecting owned assets and an IRA that was held by

the Plaintiff.

However, the Plaintiff became angry at the

resolution worked by the Defendant, per the Agreement, and accused the

Defendant of “taking actions I could have done for myself.” The Defendant sent multiple explanations to

the Plaintiff, explaining the reasonableness of action--- to include the

negotiated paperwork with the IRS. A

Termination letter was also mailed to the Plaintiff--- now Contract complete. Regardless, the Plaintiff took issue with the successful

result and filed Complaint with your office--- the point of this

response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s

needs, per the Agreement, our records are devoid of any such evidence. In

fact, the record shows that the Defendant comported itself professionally at

all times and fully complied with the four corners of the binding Agreement.

Conversely, the Plaintiff substantially delayed the process, when

he failed to submit needed, financial documentation and had to be reminded multiple

times to cooperate, per the Contract.

Ergo, the Plaintiff Breached his Contract, with the Defendant, via

non-cooperation in supplying requested information on a timely basis--- further

complicating the Defendant’s role to get things done. Regardless, the Plaintiff takes no

responsibility for his Breach, now falsely accusing the Defendant of

not fulfilling its’ Contract duties (based on nothing more than rote

speculation) and in direct conflict with the file NOTES.

Therefore, the Revdex.com should view the Plaintiff-Client’s fraud claim

(i.e., the filed Complaint) with great skepticism, based on the facts, and find

on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The defendant stated I was not in compliance with the terms

of the contract. The contract clearly states if the customer is not in

compliance the defendant's firm will drop the customer. That never

happened. In fact I have email

correspondents proving otherwise. The first correspondence was via email on

September 25, 2014 after I was assigned a case manager. At that point he sent

me all the information I needed to fill out which I did promptly. I in fact complained on several occasions

about the lack of information being given to me via email. To that fact, I

never received any information from the defendant as to what correspondence

they had with the IRS. That is due to the fact they never contacted the IRS on

my behalf for a resolution until March 2014. Also, to add to the proof of their

deception and fraud, I was told by a manager and a supervisor at Authority Tax

Services that in fact they could never have done an offer in compromise for me

due to the fact I only owed the IRS $10,600. I was told the minimum offer was

$20,000. This fact directly contradicts what I was told by my initial contacts

with the defendant, [redacted] and his manager. I asked them directly after

they told me, not negotiated the cost of their services would be $2300. If I pay

you $2300, and you settle with the IRS for $8000, why should I pay you? Their

direct quote was, "Mr. [redacted], in reviewing your financial situation

being in a state of hardship. The IRS knows it can't get blood from a stone. You

have a good case Mr. [redacted] or we wouldn't accept it" Furthermore, I

called and emailed the defendant for an accounting of what was done on my

behalf after they closed my case, as well as went to their Irvine Office in

person to ask for an accounting of what was done on behalf. My case manager

told me he could not give that information to me for fear he would lose his job

for helping me in case of any potential lawsuit. The email was never returned,

and the case manager supervisor I met with asked me to put everything in writing

and she would get the information to her boss, the C.O.O, and he would call me

back. I did email her my demand for a refund, not even for the whole $2300. I

offered the defendant to settle this matter for a refund of just $1300. I know

things were done on my behalf, but what I was told what would be done on my

behalf was clearly not done. The proof is the fact they will not give me a full

accounting of exactly what the defendant communicated with the IRS and what

they actually attempted to negotiate on my behalf. Also, at the time of initial

financial interview at the offices of the defendant in September 2013, my IRA

account had approximately $600 in it and my wife's 401K was worth $14000 with

an outstanding loan to match therefore it could not be borrowed against. The

defendant knew those facts since September 2013. To sum up the level of

customer service I received from Authority Tax Services, I spoke with a

customer service manager in the Los Angeles office named [redacted]. He

asked me the same question about my IRA and 401k after I asked to speak to a

manager about what they called a resolution. Mr. [redacted] mocked and treated me

very disrespectfully when I civilly expressed my frustration at the lack of

service I had received up to that point and the fact they accused me of not

including that information from the beginning. I have the original paperwork

stating I did disclose those facts, as well as the defendant. After Mr.

[redacted] clearly proved he didn't care about my concerns of the appearance of

fraud, I asked to speak to his manager. He told her name was [redacted] and

she wasn't in the office and did not have voice-mail. I had my wife call the

Los Angeles office after getting off the phone with Mr. [redacted] and ask for

[redacted]. She was told Ms. [redacted] was not in and given her voice-mail. That

call was never returned either. It is clear the defendant did not provide

honest services. The lies and outright fraud is documented and vibrantly

apparent, as they could not account for anything that was done from September

2013 till March 2014. The reason I said I could have done this myself is

because I called the IRS before I called Authority Tax Service and got the

details of setting up a payment plan. It was not difficult what so ever.]

Regards,

Business

Response:

April

7, 2014

Review: I contracted Authority Tax Services for resolution of my Federal and Tax income taxes. I paid their fees that they requested. Since contracting Authority Tax Services my bank account has been levied, my wages garnished and have accured thousands of dollars in penalties from the IRS and Franchise Tax Board. I am requesting that they refund they refund the money that I paid them in full.Desired Settlement: full refund

Review: Paid Authority Tax Services $350 to process my tax return. Sent me forms in wrong format, never corrected.Never return my phone calls. Never put me through to person managing my account when I call them.Desired Settlement: Refund my $350 immediately.I also want this business investigated by the California State Attorney General.

Business

Response:

May

01, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On May 06, 2013, the Plaintiff-Client contracted

with the Defendant-Business, seeking tax preparation work for tax year 2012,

State and Federal. In exchange for services rendered (per the

negotiated Contract), the Plaintiff agreed to pay the Defendant $350.00 via

monthly installments. A payment plan was then approved by the Plaintiff,

made part of the Contract--- with payment tendered to Defendant to start

work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms and necessary 2012

Tax Organizer (TO) --- to include directions for completing the form--- the

answers, to which, to be imputed into the State and Federal tax filings for

2012. Lastly, a legally binding Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) tax preparation work for tax year 2012, State and Federal. Unfortunately, the Defendant was precluded

from fully performing as the Plaintiff failed to provide the needed financial

information (i.e., the TO for 2012), required to file the Plaintiff’s

taxes. As a consequence, the Plaintiff

Breached his Contract with the Defendant by failing to provide (in a timely

manner) all requested documentation for services rendered, per the

Agreement. The Plaintiff’s failure to

return the 2012 TO’s was emblematic of Breach. Therefore, the Plaintiff’s request for refund

is both unjustified and unwarranted by the Defendant. Regardless,

the Plaintiff has since filed Complaint with your office--- the point of this

response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s

needs, per the Agreement, our records are devoid of any such evidence. In

fact, the record shows that the Defendant comported itself professionally at

all times and was precluded from fully performing the Agreement due to the

Plaintiff’s inaction and Breach of Contract.

Conversely, the Plaintiff maligned the Defendant, when the

Plaintiff falsely accused the Defendant of not fulfilling its’

Contract--- based on nothing more than rote speculation. Additionally, the Plaintiff simultaneously

defaulted on a prior IA with the Taxing Agency (which the Plaintiff had set up

earlier, prior to Contracting with the Defendant); thus, further

complicating the Defendant’s ability to assist the Plaintiff with his resolution

needs (i.e., tax preparation and compliance).

Again, the Defendant played no role in this additional distraction and

delay--- all Plaintiff induced.

Therefore, the Revdex.com should view the

Plaintiff-Client’s filed Complaint with great skepticism, based on the facts,

and find on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

On May 06, 2013, the Plaintiff-Client contracted with the Defendant-Business, seeking tax preparation work for tax year 2012, State and Federal. In exchange for services rendered (per the negotiated Contract), the Plaintiff agreed to pay the Defendant $350.00 via monthly installments. A payment plan was then approved by the Plaintiff, made part of the Contract--- with payment tendered to Defendant to start work.

Review: I contract Authority Tax Services in Nov. 2013 to represent & assist me with my Federal Income Tax issues, surrounding my returns from 2006 to 2011. I was fearful of IRS threating representatives. I felt I too need representation. Authority assured me that they have several attorney & confident representatives that would deal with my matters. I was also informed that they would redo my taxes for the years that IRS was questioning & help to settle with IRS at a more reasonable rate. I agreed, signed off on the power of attorney forms and paid the required fees totally $3400, according to the contact. My problems with Authority Tax service started thereafter to my distress & misfortune. I had a difficulties finding out about my case & where I was in the process of settling my tax problemss. When I was finally able to talk to individuals they gave me the run around concerning the specifics of my case. Often times when I called I would speak a customer service person who were always sarcastic in nature & not providing information or answers that I needed. I was always told that someone would get back to me, which did not happen. To date I have had little or no contact from Authority Tax Services about my taxes and IRS remains the same big problem as it was when I hired Authority Tax Services. IRS stated that the service I hired did not make contact with them to resolve any of my tax issues. I was told by the IRS rep that I should have dealt with them direct. IRS stated recently Authority had submitted an agreement without my knowledge stating I would pay $2,000 per month to pay off the original taxes billed owed. This company has not represented me and they were paid for services I did not recieved, this company is a fraud & a rip off. I have documentation of my contact & dealings with this company.Desired Settlement: DesiredSettlementID: Refund

I want to be compensated for the valuable time wasted to settle my tax problems, which, now is more major due to the lack of service. This has resulted in more interest and more taxes to be paid. I want the full amount paid returned as well. I want their licensing pulled so others are hurt like me.

Business

Response:

May 14, 2014

Authority Tax Service worked/played with my case for over 2 years. They changed my agent about every 6 months. Every time they changed my agent I had to resubmit my documentation and start all over again to the point of new phone numbers because the number for the last agent now longer in working order. Now they no longer answer my phone calls or return my calls. I paid them $4500.00 to get my problem resolved . total rip off and the IRS is now going to sue me.

Review: I went to this company to see if they could help with my tax debts as advertised on the radio. I was told that because of my age (pushing 70) and the amount owed I would qualify. I signed what appeared to be legal documents on-line and then filled out an intensive formal financial statement (all my personal information SS #/Pension information etc) I gave them a 2500 retainer and had auto deductions monthly to pay the balance - total 5400. I continued to receive notices from IRS and ultimately they put a lien on my SS check. When I called after 6 months I found nothing had been done, no one contacted IRS. IRS passed on a number and a name of a person that called on time only in June when I started this. She told me the company was no longer in business as of September. So they have all my information, they took my money and just waled away. They don't answer the phone or respond to e-mail. I have to settle up with both State and IRS on my own. I have a binder full of e-mail messages I sent to them as well as all the documents they had me sign. I have had to put a freeze on my checking and then open a new account, re-route my social security and pension check, and notify those accounts that I have set up auto pay with. I am getting many many phone calls now about potential fraud issues and I don't know if they are meant for me or a wrong number or what. I need to have someone figure out what is going on. I have four different phone numbers and 2 different companies that seemed to be lined with Authority Tax. Certified Tax Advisors in Emeryville, CA and 911 Tax Relief in Southern California. Can someone please call me and let me know what I can do.Desired Settlement: I want a refund for 5400.00 from this company. I want the several companies involved to be shut down and employees prosecuted.

Review: I had gone to them to process my 2013 taxes & help me consolidate what I owed for 2013 & previous years. So basically they prepared my 2013 taxes & were going to consolidate the taxes owed for that year as well as 2 previous years & negotiate getting fees waived & the total amount owing decreased. I paid them $2400 to do this. When I call there office none of the phone #s are working & no one has returned my emails in a week. They are very unprofessional when it comes to staying in touch with their customers. I was able to get a hold of one of their old employees & she has told me they have closed. So now I am stuck with a 3rd notice from the IRS & no resolution after paying them $2400.Desired Settlement: Since they did not come through w/ the services I paid for I would like a full refund.

Review: I hired Authority Tax Services after being scammed by a so called IRS Tax Agent. I paid Authority $1500.00 retainer, with payments to follow. Between the so called Tax Agent and A.T.S. I spent $2000.00 in one day, my entire savings. I know I will never see the $500.00 I was scammed out of according to the IRS... I have asked, written and emailed Authority Tax services several times to refund my money, and to stop the power of attorney, and close my account with them, for the fact that I cannot afford them. This whole ordeal has put me dire financial straights. I have stated to them that I will pay for any paper work done,and for the one (1) phone call they made to the IRS. I called IRS in person and have set up a payment agreement... which is what I should of done from the beginning. I understand this is a breech of contract but I have no other choice at the moment, all I would like is for them to return monies paid.

Product_Or_Service: Tax ServiceDesired Settlement: DesiredSettlementID: Other (requires explanation)

$1500.00 - one phone call to IRS and paper work.

Business

Response:

To the Bureau:

On November 5, 2013, Mr. Jose [redacted] (hereinafter, the “Plaintiff”) entered into

a legally binding Contract with Authority Tax Services, LLC. (hereinafter, the

“Defendant”) to assist with the Plaintiff’s Federal tax deficiency of

approximately $15,000.00. In exchange for the Defendant’s help in

seeking a reasonable tax resolution, the Plaintiff paid $1,500.00, to the

Defendant, for services rendered. An

automated payment plan was created, with the Plaintiff’s cooperation, for

billing purposes.

A

legally binding Form 2848 (Power of Attorney & Declaration of

Representative), along w/ Form 8821 (Tax Information Authorization) was also executed,

by the Plaintiff, to facilitate the agreed-upon service Contract. The

Plaintiff was promptly mailed a Welcome Packet, by the Defendant, which

provided all needed financial forms and directions for completing the required

Client questionnaire--- the answers, to which, to be imputed into an IRS Form

433-A (OIC). During the next few weeks, multiple contacts were exchanged

between the contracted parties and taxing agencies, and all contracted work was

moving forward in a timely fashion. Regardless, the Plaintiff contacted the

Defendant on December 2, 2013, suddenly stating that “I was

scammed out of [$500] according to the IRS”

and that, as a consequence of the alleged claim, the Plaintiff demanded a refund.

The Defendant explained to the Plaintiff that a refund was not

warranted, per the Contract.

Furthermore, the Defendant highlighted the fact that the “supposed scam”

slur was neither substantiated by the Plaintiff, nor the “shadowy IRS person on

the phone” who supposedly delivered the message nor was it materially relevant to refund decisions. Unfortunately, the Plaintiff could not be reasoned

with and demanded a refund anyway.

Prior to the Defendant’s mailing of a Termination letter to the

Plaintiff, the Defendant learned (both from the taxing agency and the

Plaintiff) that the Plaintiff (since early December 2013) had been speaking directly to the taxing

agency--- in a direct and overt violation of the Contract. Consequently, the Defendant informed the Plaintiff that he

had effectively Breached his Contract.

A Termination letter was sent out January 29, 2014, identifying

the Plaintiff’s Breach and stipulating to the contractual reasons behind the

termination. Regardless, an official

Complaint with the Revdex.com was lodged against the

Defendant. The Defendant's Termination letter forms the fulcrum of our Response:

As was clearly stated to the Plaintiff, in the Defendant’s

Termination letter:

“January 29, 2014

Dear Mr.

[redacted],

In recent

communications with our firm you indicated that you chose to pursue resolution

of your tax liability independently, and had chosen to establish an installment

agreement with the IRS. Since you have decided to pursue resolution on your

own, our contractual obligations to provide these services have become

unnecessary.

In some

instances, certain obligations cannot be fully performed in the event a client refuses

to cooperate with Authority or decides to take matters into their own hands.

According to the Service Agreement, “Section

III., Client Duties (Subsection 1),” you agreed to refrain from contacting the

taxing authorities to negotiate independently.

Further, the contract stipulates that client

engagement in direct contact with the IRS or state taxing authorities, or any

agreements established without the consent of Pinnacle, will “nullify this

agreement and sever any refund to the client(s).”

As such, our firm has decided to exercise its

right to close your file and hereby revoke our power of attorney authorization.

Please allow this letter to serve as written notice that our office will no

longer be representing you before the Internal Revenue Service.”

The cited letter is dispositive of the Defendant’s refusal to refund--- i.e., Breach of Contract.

In reference to the Plaintiff’s stated reason for Complaint, the record is devoid of any evidence that the Plaintiff was

somehow “scammed” by anyone in this matter--- to include the Defendant. More

importantly, the Plaintiff took affirmative action (both with knowledge of the

Contract and with the intent to act on his own behalf) to contact the taxing

agency in violation of our Agreement--- clearly admitted to in the Plaintiff’s

Complaint to the Revdex.com [i.e., “I called IRS in person and have set up a

payment agreement.... I understand this is a breech [SIC] of contract”].

A refund, consequently, is neither owed nor

just, in the Defendant’s sincere opinion, and should be denied. Therefore, the Bureau should view this

unsubstantiated allegation of “scam” (and admitted Breach) with “a grain of

salt,” and deny its validity (based on the facts), while siding with the

Defendant Business. Thank you.

Respectfully,

[redacted], Compliance and Customer Service

AUTHORITY TAX SERVICES, LLC.

7535

Irvine Center Dr., Ste. 200

Irvine,

CA 92618

Review: We hired this company in March of 2014 to resolve a tax issue with the IRS and they have yet to perform any service for us. We were quoted $2000 as a total price for their services and they were very prompt in contacting us for our monthly payments, but never returned a single phone call from us regarding the status of our case. To date we have not had one single letter, statement, notice or proof that of any contact with the IRS. As a matter of fact, we continue to receive letters from the IRS demanding payment of the amount in full - no negotiations have been made and they apparently have not been contacted by anyone on our behalf. When we contact Authority Tax Services by phone, we are placed on hold, then told that our Case Manager is not in or is on the "late shift" that day and will call us back. We never receive that return call. The only time anyone ever called us back was when calling to collect the next monthly installment. Our final payment was made 10/15/14 and we were still getting calls to make our next scheduled payment by the accounting clerk, Nancy. When my wife asked to speak to our case manager [redacted], she brought to his attention that we were paid in full. At that time we were told that he needed yet another set of documents to begin working on our case -- he is the 4th case manager we've had since March and they all have requested the same documentation. When she submitted the document, he was supposed to contact us the following day. We have yet to hear back from him. Once again, no contact made by them voluntarily unless collecting money! We have no idea what the status of our case is and at this point simply want a refund of our $2000. We did some research and found reviews and warnings on the internet from previous employees and customers warning against this company. All of them listing the same situations that we are going through. All pay large amounts of money with no results. I do not want to submit anymore personal data to them.Desired Settlement: We would like a full refund of the $2000 fee that we've paid to Authority Tax Services at this time. No other resolution is of interest to us. We will find a local company to handle our tax issue. We would like the public to know that this company is operating under fraudulent claims and providing little if any resolution to their clients.

Review: I paid over a thousand dollars to this company for their tax relief issues. I've been trying to contact them for over a month with no response. And everytime I try to go call them it will go straight to voicemail and no one ever calls me back. I feel like I'm being taken advantage of by this company.Desired Settlement: I just want someone to contact me regarding my tax issues and get this problem resolved. If not I would like a full refund so I can go through another company.

Review: I contacted this company several months ago. I sent them all the paperwork required, but did not hear from them again until recently. When I contacted them, I was referred to [redacted]. We discussed my IRS problem and he assured me they could help. After speaking with Mr. [redacted], I was told that I would have a payment of $156 a month until my cutoff date with the IRS of 11/2015. He told me I would make that payment until that date and would not have to pay them any further due to the 10 year IRS ending date. I, then heard from [redacted], who ONCE AGAIN requested the same information I had sent several months before. The back taxes I owed were for myself, ONLY! I had filed a single return, lost my job and wss put on "uncollectable" status until I found work again in 2005. It was MY understanding that Authority Tax services intended to reduce my tax bill and I would be free and clear of the IRS on 11/2015. Had I realized that they were going to, simply, set up payments, I would NOT have retained their services at all!! I was totally mislead by their representative!! This so called "solution" to my tax problem was NOT what I paid for! My husbands' income was included in their "payment" plan and he has no responsibility in my debt whatsoever. I felt this company should have negotiated that fact rather than "roll over" to the IRS so that the IRS could get their entire bill! I truly believed that Authority Tax would be able to negotiate a reduction in interest and penalties over the past 10 plus years. Their advertisement is less than accurate and they DO NOT do what they promise! I am deeply disappointed in the "service" I received. I am, now, required to make $464 a month payments on an income of less than $1400 with all my other monthly living expenses. I DID NOT get $1500 worth of representation from this company!! This "resolution " was no more than I could have done without paying a cent!!! Had I been able to pay the IRS at all, I would have done so long ago.

Product_Or_Service: IRS reductionDesired Settlement: I would like my entire retainment fee of $1500 refunded to me since I will be burdened with an extremely high monthly payment. I would MUCH rather pay this $1500 to the IRS and reduce my payment than see this company dupe another innocent taxpayer!!!

Business

Response:

March

28, 2014

FROM: [redacted] Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On March 6, 2013, the Plaintiff-Client contacted

the Defendant-Business, seeking tax assistance for a Federal deficiency of

approximately $11,000.00. In exchange for services rendered (per

the negotiated Contract), the Plaintiff agreed to pay the Defendant $1,500.00

via monthly installments. A payment plan was then approved by the

Plaintiff, made part of the Contract--- with payment tendered to Defendant to

start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g.,

Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully completed by the

Defendant, per the Contract. However, due to the Plaintiff’s excessive monthly, income-to-debt

ratio, the IRS would not permit an OIC settlement. Rather, an IA for $464.00

was demanded by the IRS’ CSED (i.e., the IRS' Collection

Statute Expiration Date, or CSED), forcing a specific collection

date for total Federal deficiency. As a

consequence, the IA had to be the cited figure based on the IRS’ Statute of

Limitations on collection.

However, when this was explained (and re-explained)

to the Plaintiff, the latter blamed the Defendant. As a consequence, the Plaintiff has since filed

Complaint with your office--- the point of this response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant acted unprofessionally and/or was somehow unhelpful with the

Plaintiff’s deficiency, per the Agreement, our records are devoid of any such

evidence. In fact, the record shows that the Defendant comported itself

professionally at all times and fully complied with the four corners of the

binding Agreement. All Compliance calls were made by the Defendant, per the

Agreement; all financials were reviewed, analyzed, compiled and then accurately

documented in a 433-D as well, per the Agreement.

Unfortunately, the Plaintiff made too much money on a monthly

basis to necessitate an OIC resolution.

More importantly, the Statute of Limitations on IRS collection (i.e.,

the CSED) demanded for the higher IA--- ensuring the Fed’s opportunity to

collect the entire tax debt by a given date.

Again, the Plaintiff blamed and maligned the Defendant, as a result---

now falsely accusing the Defendant of not fulfilling its’ Contracted

for duties, based on nothing more than rote speculation.

Therefore, the Revdex.com should view the Plaintiff-Client’s Complaint

with great skepticism, based on the facts, and find on behalf of the

Defendant-Business.

Respectfully,

[redacted] Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: I contacted Authority Tax Service (ATS) to help me with a tax problem with the IRS. I paid for services and I signed the proper paperwork. The person assisting me as my representative has changed several times. When I call, I only receive a voice message that says they are very busy and to leave a message and someone will call me back; however no one calls me back. I hired this company over 6 months ago, and there has been, to my knowledge, no services actually performed. ATS took my money, but will not return my calls. I am suffering financially because of this situation which is why I hired ATS, yet they will not return my calls and I do not have a direct number for the person who is supposed to be handling my case. I want ATS to return my payment in full so that I can hire another company who will take my situation seriously and actually help me come to a compromise with the IRS. There has been no performance of services by ATS and I want a complete refund and to cut ties with this company who basically has taken my money and ran.Desired Settlement: Refund. I want my money back. Over 6 months ATS has had my money and my case, yet has done nothing to procure a satisfactory outcome for me. ATS will not take my calls, nor will they return my calls when I leave a message.

Review: After careful research into various tax resolution businesses I chose Authority Tax because they seemed to have a good reputation, the price seemed fair, and they said they had an A+ rating with the Revdex.com.

We paid them over $7000.00 to help us with a back tax issue. To date we have had very little contact from them as to where our case stands. We have had three different attorneys assigned to our case, and we still have no resolution from Authority Tax with the IRS. We either want the service promised or our money back. They still claim to be a Revdex.com company with an A+ rating on their website and yet I see they are not listed as an accredited business on this site. They do not return phone calls when promised, and you have only a central phone line to contact them. I have only been notified once of a case attorney change, and have not been provided with contact numbers or emails of the current case manager.Desired Settlement: Either do the job they promised or return our money. I also want on going updates and information from them as to how they are working our case.

Review: we heard about their service over the radio, and needed advice for a very large tax debt to IRS. We called them in August of 2014 to explain my situation, and they said step one was to have them review 2013 tax filing and refile with the IRS. We signed over Power of Attorney and they said once we retain them, the IRS cannot contact us directly. We sent them copies of prior year's tax forms and all documents. We have contacted them several times over the past 5 months to check the status of our case. No one answers the phones or calls us back unless we persist. In October they said they never received anything from us, so we resent everything. Through Nov/Dec, still no calls back from them or any progress towards an answer on what we should do. In January we were getting very frustrated and finally got through to a Simon and he said to resend everything once again. They have our paperwork (very highly confidential and personal information) for prior tax filings - including full name, address, SSN, etc. that is very nerve wrecking to know that this confidential information about myself is out there with no response from them. We were recently given hope that the tax forms would be reviewed by a tax preparation person and we would be given feedback. We have not heard back since..Desired Settlement: We have requested full refund of the $700 paid to them for service.

We just expected that when they have a case to work on, they would be in contact with us, but they never call back or make any progress in getting us any answers or advice.

and we continue to get bills and incur monthly fees from the IRS

Review: Their advertisement noted they could reduce your tax debt if over $20,000 but after over a year of almost no service and no feedback, we went through 5 agents and no results! Their advertising is so far off of what they can do.... it is a crime for those of us who need the help... not to mention the $2,700 you had to pay up front! I ask for a refund but as usual no response... even for a partial... Not to mention the stress it put us through with the IRS who only INCREASED our bill over the year they said they could help us.... They obviously can't deliver on what they promise.... the salesman said "absolutely" we can help you... "at least reduce your debt by half or the penalties".... nothing happened...I am writing this to hopefully save other people their money and stay away from these individuals....

Product_Or_Service: Reduce my Tax debt

Account_Number: ContractDesired Settlement: DesiredSettlementID: Other (requires explanation)

I am not sure, since they did not respond to us, they obviously don't care about what they can promise...take the money and run!

Review: After signing the contract with Authority Tax Services and paying the required fee in full, I still have no proof or receipt of tax issue being resolved. Also, they have not returned financial document copies or tax returns as promised. Many attempts to contact case manager have been made with no results.

Product_Or_Service: Tax debt settlement

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Since no progress has been made regarding the tax issue, I request a full refund of $2,400 and all financial copies returned to me immediately.

Business

Response:

March

28, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On March 13, 2013, the Plaintiff-Client

contacted the Defendant-Business, seeking tax assistance for Federal and State

tax filings, from 2007 to 2011. In exchange for services rendered

(per the negotiated Contract), the Plaintiff agreed to pay the Defendant $2,400.00

via monthly installments. A payment plan was then approved by the

Plaintiff, made part of the Contract--- with payment tendered to Defendant to

start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into the required tax-filing forms. Lastly,

a legally binding Form 2848 (Power of Attorney & Declaration of

Representative), along w/ Form 8821 (Tax Information Authorization) was

executed by the Plaintiff to facilitate the agreed-upon Defendant

services.

Per the Agreement, Defendant duties were limited

to: (1) completion of Federal and State tax filings, from 2007 to 2011. All actions were successfully completed by

the Defendant, per the Contract. The completed forms were then mailed to

the Plaintiff for his execution and submission to the IRS. The Contract was completed at this point and

the service was officially Terminated with Plaintiff.

However, the Plaintiff now alleges that he never

“received the forms,” does not believe the work was done, and has no proof of

filing. For the record, the Defendant

file shows all work completed and Plaintiff received the Defendant’s

substantial performance. Regardless, the Plaintiff filed Complaint with your

office--- the point of this response.

In reference to the Plaintiff’s alleged, general claim that the

Defendant was in-attentive to the Plaintiff’s needs, per the Agreement, and

failed to return Plaintiff documents--- our records are devoid of any such

evidence. In fact, the record shows that the Defendant comported itself

professionally at all times and fully complied with the four corners of the

binding Agreement. All Federal and State filings were completed and issued, by

the Defendant and per the Agreement. No Plaintiff complaints are to be found in file, based on this alleged failure by the Defendant.

Conversely, the Plaintiff has since maligned the Defendant, when the Plaintiff

falsely accused the latter of not fulfilling its’ Contracted for

duties--- based on nothing more than rote speculation. Again, the file contains no such Complaints

from Plaintiff, prior to the filing of this Complaint. This glaring absence of documented complaint

(by the Plaintiff and related to the alleged failure to return completed work) should

give the Bureau pause, respectfully. Stated differently, the Defendant has NO MOTIVE to complete, paid for work and then refuse to provide the documentation to Plaintiff.

Therefore, the Revdex.com should view the Plaintiff-Client’s fraud claim

(i.e., the filed Complaint) with great skepticism, based on the facts, and find

on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Check fields!

Write a review of Authority Tax Services

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Authority Tax Services Rating

Overall satisfaction rating

Description: Taxes - Consultants & Representatives

Address: 7535 Irvine Center Dr #200, Irvine, California, United States, 92618

Phone:

Show more...

Web:

This website was reported to be associated with Authority Tax Services.



Add contact information for Authority Tax Services

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated