Authority Tax Services

Review: This company advertises on the radio to help individuals settle at least 85% of their debt if they owe the IRS $10,000 or more. Contacted this company spoke to a rep,explained my situation telling them that I was already on a plan with the IRS paying $200/mo that I set up for myself &they assured me that they would be able to assist me. Once we went over all the particulars & their financial agreements it sounded like a legit company, I didn't see any complaints for this company so I agreed to do business with them. Overall the cost to me would be $1800 in which they took right away. After taking my money, [redacted] my rep contacted me & told me that they had placed me on a plan for $210/mo & I told him that I specifically told them that I did not want to be placed on another plan he told me that it was temporary until they completed my case. I explained that I didnt need to pay their service $1800 for them to place me on another plan that was $10 more a month that I had already set up for myself. Approx a month went by I had to call & [redacted] told me that my case was complete & that there was nothing they could do for me but place me on another plan. As I explained when I first signed up with them that I was already on a monthly plan of $200/mo that I had set up myself through the IRS & I thought they advertise to settle at least 85% of the debt owed. Once again [redacted] told me that they were able to set me up on a plan for $210/mo & that is when I said that this company is fraudulent due to the fact that they took $1800 from my bank acct immediately in which they were adamant in asking if I was sure that there was enough money there. I feel as if I paid this company $1800 to put me on a plan in which I explained I wanted to get away from, I was under the impression that they would do exactly what they advertise to help individuals settle at least 85% of their debt with the IRS. I feel this company did nothing for me but take my $$ and placed me on a higher plan. $1800 was already taken & no action.

Product_Or_Service: tax serviceDesired Settlement: I would like for this company to honor what they advertise or refund my money.

Business

Response:

March

25, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE:

RESPONSE TO COMPLAINT:

On February 23, 2013, the Plaintiff-Client contacted the Defendant-Business,

seeking tax assistance for a Federal deficiency of approximately $15,000.00.

In exchange for services rendered (per the negotiated Contract), the Plaintiff

agreed to pay the Defendant $1,850.00 via monthly installments. A payment

plan was then executed by the Plaintiff, made part of the Contract, and an

initial payment was made to start work.

The Defendant promptly mailed a Welcome Packet to

the Plaintiff, which provided all needed financial forms, Tax Organizers (TO’s)

and directions for completing the required Client questionnaire--- the answers,

to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited to: (1)

complete a required Compliance call(s) to the Taxing Agency(s); (2) fully

review and analyze the Plaintiff’s financials/supporting documents; and then

(3) impute the verified information into an IRS Form 433--- required to

negotiate ANY potential resolution with the IRS (e.g., Offer

in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully completed by the

Defendant, per the Contract.

However, the Plaintiff balked at the Defendant negotiated

IA--- the only reasonable resolution, allowed by the IRS and available to the

Plaintiff. In fact, the Plaintiff had been operating on a

prior IA before ever contacting the Defendant; one that the Plaintiff

negotiated himself, but had failed to incorporate his 2011 tax liability. As a consequence, the prior IA was rapidly

approaching default and needed immediate replacement. The Defendant was able to successfully accomplish

this task, while averting/abating additional Liens, Levies or the institution

of any new penalties against the Plaintiff.

Regardless, the Plaintiff was unhappy with the Defendant’s substantial

performance and filed Complaint with your office--- the point of this

response.

In

reference to the Plaintiff’s alleged, general claim that the Defendant acted

unprofessionally and/or was in-attentive to the Plaintiff’s needs, per the

Agreement, our records are devoid of any such evidence. In fact, the

record shows that the Defendant comported itself professionally at all times

and fully complied with the four corners of the binding Agreement. While

it is true that the Defendant was late in filing one return for the Plaintiff,

the late return was not relevant to the final resolution obtained. In fact, the defendant prevented the

Plaintiff’s default with its concerted efforts.

Conversely, the Plaintiff impeded

the process repeatedly and additionally maligned the Defendant in the process. The Plaintiff has also failed to acknowledge

(and to accept) the Defendant’s success at negotiating at reasonable

resolution; thus, avoiding further default, while seamlessly continuing with

the Plaintiff’s prior efforts at resolution.

Therefore, the Revdex.com should view the Plaintiff-Client’s fraud claim (i.e., the

filed Complaint) with great skepticism, based on the facts, and find on behalf

of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Review: In August 2013 I [redacted] paid Authority Tax Services $4,420 to assist me in my past tax issues and bring all my taxes current. Tax Authority submitted my paper work to the IRS incorrectly without my 2011,2012, and 2013 taxes which caused my packet to be denied. I phoned tax authority and [redacted] my Case Manager had been fired and my case was resubmitted to [redacted] I met with [redacted] in 2014 who had me sign my 2011,12, and 13 taxes they were never completed or submitted with original taxes. Three months later I began to recieve bills from the IRS FOR 2011,12,13 I phoned tax authority and was informed [redacted] no longer worked there ask to speak with Supervisor, CEO several times I was denied this request. Tax Authority never communicated with the IRS on my behalf again in 2014 I received a letter from the IRS stating I have a tax lien again I phoned Tax Authority who moved to Hollywood and changed there name I went to their office paid another $200 application fee for my application to be resubmitted to the IRS and another $196 processing fee. Tax Authority has not returned any of my phone calls and has not contacted the IRS to correct their mistakes or assist with getting my tax lien lifted or given me a copy of my offer package they stated they submitted to the IRS. This issue with Tax Authority has been going on for over two years and now my tax issues are worst and I have been patient in working with them but have not received any help.Desired Settlement: I weould like a refund and my package submitted to the IRS with my taxes coimpleted due to the unprofessionalism, the additional IRS issues I have due to their negliciance and portraying a represenatives of the IRS.

Review: Paid Authority Taxes $900 to complete my taxes and they have not completed taxes paper work was sent off since July 2014. Very difficult to contact them.Desired Settlement: To complete the services

Review: Gave authority tax services $4,800.00 to assist us with the IRS. They never gave us any assistance. We called numerous times and emailed with no return calls or emails from this company.Finally I got an [redacted] in the refund department that said 12 days ago we should see our refund check of $4,800.00 which we never did. When it didn't come I emailed [redacted] and called her 20 times and still no answer from her.Desired Settlement: We are seeking refund of $4,800.00

Review: Services were not rendered and the company agreed to refund the entire amount of $300. I have emails and legal documents from their contract department that they sent to me releasing them of liability if I signed it for my refund. I have been trying to get a hold of them since Nov 2013 and they keep transferring me to a voicemail. Every time I call they said the customer service manager will return my call, but they never do. I cannot reach anyone that can resolve my complaint and provide me with a refund. I have multiple email communications going back and forth between myself and their customer service department from Nov 13 stating that I would receive a full refund, however to date no response or a refund was provided.Desired Settlement: I would like my $300 refund check processed immediately. I can provide copies of written communication and I am sure the company can provide the call logs from the many times i've tried to call them.

Business

Response:

March

25, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On September 23, 2013, the Plaintiff-Client contacted the Defendant-Business,

seeking tax preparation assistance for his 2012 Federal filing. In exchange for services rendered (per the

negotiated Contract), the Plaintiff agreed to pay the Defendant $300.00.

A payment was then executed by the Plaintiff and made part of the

Contract to start work.

The Defendant promptly mailed a Welcome

Packet to the Plaintiff, which provided all needed financial forms, Tax

Organizers (TO’s) and directions for completing each section. Lastly, a legally binding Form 2848 (Power of

Attorney & Declaration of Representative), along w/ Form 8821 (Tax

Information Authorization) was executed by the Plaintiff to facilitate the

agreed-upon Defendant services.

Per the Agreement, Defendant duties were limited to:

(1) 2012 Federal Tax Preparation. All actions were successfully reviewed and started by the Defendant,

per the Contract. However, the Defendant was precluded from

completing its’ work as the Plaintiff failed to timely provide needed

documentation for the defendant’s preparation work. Additionally, the Plaintiff knowingly circumvented the Contract, with the Defendant, when he went to a third party organization

(Turbo Tax) to prepare his 2012 taxes without the knowledge or direction of the

Defendant. As a consequence, the tax preparation

process was needlessly delayed/interrupted, the Defendant’s efforts (at tax assistance)

were virtually wasted, and the signed Contract was effectively Breached by the

Plaintiff. The Plaintiff, as a

consequence, was soon thereafter terminated for Cause. Regardless, the Plaintiff has since filed

Complaint with the Revdex.com, requesting a refund--- the point of this Response.

In reference to the Plaintiff’s alleged, general claim that the Defendant

acted unprofessionally and/or was in-attentive to the Plaintiff’s needs, per

the Agreement, our records are devoid of any such evidence. In fact, the

record shows that the Defendant comported itself professionally at all times

and fully complied with the four corners of the binding Agreement. Conversely,

the Plaintiff Breached his Contract with the Defendant, when the Plaintiff failed

to provide needed documentation--- on a timely, defined basis--- and knowingly circumvented

the Contract via the enlist of Third Party tax help --- expressly violating the

Agreement of duties.

Therefore, the Revdex.com should view the Plaintiff-Client’s Complaint with

great skepticism, based on the facts, and find on behalf of the

Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response given from the business does not address the refund that was promised from a decision authority in their company. The Assistant Manager sent me a legal document releasing the company of any damages if I was to sign and send back. This was completed as evidence from historical emails. The company changed their mind after several attempts from me to find out the status. Call records will show that multiple people at the company had said a refund check will be in the mail within a few weeks. If I was in breach of the contract, why was I given a legal contract releasing the company of liability in exchange for a refund? Agreements after the initial contract should supercede the terms or conditions within the original contract. In this case, a subsequent agreement was made between the client and provider that a refund was to be given.

Regards,

Business

Response:

April 1, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

To the Bureau,

The

Defendant-Business stands firm behind its initial Response to Plaintiff's Complaint/rebuttal follow-on, and

further highlights the Plaintiff's alleged, continuing, and wholly unsubstantiated claim of "approved

refund." No such approval was ever granted by the Defendant, nor was a refund issued, nor can any documentation of said "refund approval," by Defendant for the Plaintiff, be found in any of our records.

I responded to a television commercial advertisement by this company claiming I would be able to take care of my delinquent tax debt. I wish I would have read the reviews before sending them $2600 to get the process started. They transferred me to different people and then finally just stopped returning my telephone calls. I eventually had to take care of the tax problems myself and I certainly could have used this money paid to Authority Tax Service to pay directly to the IRS. I believe this company takes consumers monies and then does nothing they claim to do. I still have all my written documentation and may proceed with litigation.

Review: I paid Authority Tax Services $5600.00 to tax relief case with IRS. There has been no relief and I have been referred to a number of people that were supposed to be handling my case. When I tried to contact the rep for my case, I am told they are no longer my rep, and I have submitted the requested documents twice needed to complete the process.

After months had gone by and I stopped getting responses when I called and left messages or sent emails to my suppose to be rep, I continued to wait to be contacted; but no one would. Eventually, I got notice of levy on my wife's pay and my bank accounts. My tax bill is getting higher than can be paid in my lifetime, so I contacted IRS and requested an installment plan to pay the tax that I owe to include interest and penalties.

I contacted Authority Tax Services and requested a refund of money I had paid for services that they fail to provide. I am yet to hear from anyone regarding my refund request. I made a request for the full amount paid of $5600.00 to be refunded to me.

I paid $5600.00 to Authority Tax Services in six payments deducted from my bank account. Five payments of $950.00 and one payment of $850.00. I didn't get the services for which I have paid.

I would like to get my money back and move on with my life. In an attempt to resolve this matter, I have also filed a compliant with the Consumer Affairs Office. Any help will be highly appreciated.

Thank you.Desired Settlement: A refund of my money paid for services not rendered.

Review: Retained this service over 6 months ago. Having numerous failing attempts to contact them. At some point, recently, had a face to face meeting with one of their representative, after my insistance of this meeting, with someone to seem to have been a very junior employee. This is during these months, having more then several people assigned / reassigned to my case. This service having and still going through some type of restructuring , relocation, staff revamping. I was NEVER informed or made aware of these changes,whatsoever! When I finally was able to make contact , through a generic 800 # , phone rep was very allusive, and abrupt about their status. I don't know much details. But this has become very unnerving ,especially after this mentioned meeting several weeks ago , continue to have tremendous difficulty contacting persons in this service. At this point all I want is to have my payment refunded to me. I truly believe this service has breached the terms of contract.Desired Settlement: Service to be aware of my dissatisfaction and refund my money!

Review: To whom it may concern,

I have been in contract with Authority Tax Services for a little more than 14 month. From that time until now, they have not performed the services I have paid for.

I had several tax years that needed to be filed or re-filed, and hired ATS to negotiate on my behalf.

In the ensuing months, I've had my file transferred to no less than six(6) account managers, each of whom promised to get to the bottom of my tax situation. Time and time again i've had to fill the new account manger in on what their predecessor had done (or failed to do). After a few times of speaking with the "new" manager, upon subsequent calls, I would be told that that person no longer works for the company.

As recently as a little less than two weeks ago, one of the "general managers", [redacted], assured me that my 2010 return had been completed and would be sent to me for my signature....AND that the 2011 would follow the next week. Needless to say, neither action took place.

Quite frankly, I could go on and on about the failure(s) of this company to deliver on the promises in the contract, but doing so would be futile. All I want at this point is to receive a FULL REFUND of the monies paid them, so that I may engage a reputable company (this time on the east coast where I reside) to handle this for me.

ATS claims they're not going to give me a refund because work has been done on my file. Besides the fact that that remains to be seen, I've had at least one of my savings account seized SINCE ATS took on my account. Clearly, whatever work they've done was not in MY best interest.

I do plan to also reach out to the Revdex.com, and any other consumer oversight organization as well, but was hoping I would be able to get assistance from an official government body first.

Please help. Thank you.Desired Settlement: I simply would like to get aFULL REFUND so that I may hire a more reputable company, (here on the east coast) to handle and negotiate the best outcome for my case.

The management at Authority Tax Services seems more interested in keeping my money than they are about delivering on the contract.

Review: The IRS was charging me for 2011 tax issues. I paid $2000.00 to Authority Tax Services to assist with this issue. They lied to me, saying that they would represent me before the IRS, and that the IRS would not send me any more letters, since they would represent me. The IRS just sent me another letter saying my wife and I owe over $7000.00 each.Desired Settlement: If this company is fraudulent, may they be put out of business

Business

Response:

We have been working clients case diligently. Client will continue to receive letters from the IRS while we are negotiating their resolution. Even with us listed on the Power of Attorney, clients will often still be noticed by the IRS. We are working on the best possible resolution and activity on this account is very recent. Thank you,

Review: Authority Tax services extorted 2900.00 for services they have not provided. since January 2013 I've been trying to contact ATS about my case, they would not return my calls, the have not contacted me in regards to my case, and refuse to give me my money back. I think this is a scam...they charged me 2900.00 for assistance with tax relief but was able to come up with the same monthly payment amount when I contacted IRS directly. They ignore my phone calls, they claim to have completed work without my permission, knowledge, or consent. Their customer service standards are very low. When I call about my refund either they can't give me any information, or they say my case is completed. How can my case be completed, when they've not contacted me about anything. this process has been going on for almost a year and still no resolve.Desired Settlement: I would like a refund. I was able to contact IRS and establish a suitable payment plan without ATS's assistance.

Business

Response:

On February 8, 2013, the Plaintiff-Client contacted the Defendant-Business, seeking tax assistance for a Federal deficiency of approximately $32,000.00. In exchange for services rendered (per the negotiated Contract), the Plaintiff agreed to pay the Defendant $2,900.00 via monthly installments. A payment plan was then approved by the Plaintiff, made part of the Contract--- with payment tendered to Defendant to start work.

The Defendant promptly mailed a Welcome Packet to the Plaintiff, which provided all needed financial forms, Tax Organizers (TO’s) and directions for completing the required Client questionnaire--- the answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution purposes. Lastly, a legally binding Form 2848 (Power of Attorney & Declaration of Representative), along w/ Form 8821 (Tax Information Authorization) was executed by the Plaintiff to facilitate the agreed-upon Defendant services.

Per the Agreement, Defendant duties were limited to: (1) complete a required Compliance call(s) to the relevant Taxing Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting documents; and then (3) impute the verified information into an IRS Form 433--- required to negotiate ANY potential resolution with the IRS (e.g., Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement [PA]). All actions were successfully completed by the Defendant, per the Contract. Be advised that the Plaintiff was, at the time of Contract, on an IA, which the Plaintiff had established prior.

When the Defendant negotiated a new IA for the Plaintiff--- required to avoid default on the prior IA--- the Client became very angry and accused the Defendant of a “scam.” The Plaintiff also alleged that the Defendant had “done nothing” of substance for the Plaintiff and that the Defendant was inattentive to the Plaintiff’s needs and uncommunicative. However, the file shows differently. Regardless, the Plaintiff soon thereafter filed Complaint with your office--- the point of this response.

In reference to the Plaintiff’s alleged, general claim that the Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s needs, per the Agreement, our records are devoid of any such evidence. In fact, the record shows that the Defendant comported itself professionally at all times and fully complied with the four corners of the binding Agreement. All Compliance calls were made by the Defendant, per the Agreement; all financials were reviewed, analyzed, compiled and then accurately documented in a 433-D, per the Agreement.

Conversely, the Plaintiff maligned the Defendant, when the Plaintiff falsely accused the Defendant of not fulfilling its’ Contract--- based on nothing more than rote speculation. In fact, the Plaintiff came to the Defendant on a prior IA, which the Plaintiff likely negotiated herself. Why? Because the IRS viewed the Plaintiff’s financials then, the same way it now views them--- too great of assets owned, too great of income coming in, and too much retirement value to justify an OIC to the Plaintiff. Consequently, the Defendant negotiated a continuing IA, protecting the Plaintiff against ultimate default, potential Levy actions, and possible garnishment of wages by the government. Additionally, the Defendant successfully negotiated a LOWER MONTHLY PAYMENT for the Plaintiff. Thus, the Defendant had fully performed its Contract, for the Plaintiff, while providing substantial protection to the latter--- related to potential government seizure and IRS compliance; making the thrust of this Complaint pointless and time-consuming to the Defendant.

Therefore, the Revdex.com should view the Plaintiff-Client’s filed Complaint with great skepticism, based on the facts, and find on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

Revdex.com

I’m not satisfied with the response from Authority Tax. They are a scanned and that’s all it is. They knew up from before they took my money that I did qualify for the program and if they are experts like they say then they should not have taken my money.

I did not stop the process until they told me I did not quality and that’s when I asked for my money. They had not been returning my calls or emails and I will send this documentation to you.

I checked with IRS and this company had never contacted them – I had already set up a payment plan of $500 and the young lady that had my account told me she could set up a payment of 464 that I made too much and at that time she had wrong figures, I never heard of this Thomas Jeter but he needs to get his facts straight, they NEVER sent me anything about negotiating with IRS or anything. Amber even told me that they were going to give me some of my money back. I’m in the process of sending you all of my documents and emails that I have been going back and forth.

Business

Response:

May

28, 2014

Review: The sales person [redacted] said he could help us with our tax issues. I explained all of of issues and he assured me AuthorityTax could help. After being ignored for over a month, I finally get to speak with a case manager and she then informs me that AutorityTax can not help us. I sent several emails to AuthorityTax and I have it in writing that they can not help and I was lied to and mislead. And again no one is responding to me in regards to getting a full refund.Desired Settlement: Full $3,500

Business

Response:

June

03, 2014

Just go to Yelp to read the reviews. You'll see it all there. There are plenty of scathing accounts of how bad this business is. They took $3,000 from me and my wife to help us consolidate some past due taxes, did nothing for 8 months and caused our penalties and interest to grow substantially. I had to call the IRS directly and negotiate. The IRS was much more knowledgeable and helpful than Authority Tax Services. They have taken thousands of dollars from many of their clients and done nothing to help. Read the Yelp reviews and stories. It's unbelievable.

This place is a scram and anything they do can be done just by contact the IRS on your own. I pay them $1700 for help and received absolutely nothing in return. They refused to refund my money, so I was out of $1700 and still had to repay the IRS the full amount plus interest.

Review: Paid over $2500.00 for tax resolution nothing was done NEED REFUND ASAP have repeatedly called w/ no response and nothing has ever been done to correct problem will take to sm claims court if neededDesired Settlement: REFUND/ SETTLEMENT ASAP

Review: I contracted with Authority Tax Service in 2014 to resolve an issue that I am currently experiencing with the IRS, I paid them $5000.00, since that time, I have worked with several agents in their office, all promised to get back to me. I called there office for one week anticipating to obtain an update on my case, no one returned the call. I became frustrated and went to their office in Irvine, I got there and they are no longer in business there. I asked the individuals who occupy the office space now, and they told me that the moved over 6 months ago to a location in Los Angeles. When I checked the website, the number listed is an answering service and they were unable to provide me any information other than, email them and they will get back to you. I believe that the agency took my money, they have never provided any services to me or for me, they rushed to get my money, however I have not received the services promised.Desired Settlement: I would like for them to refund my monies, I have not received any services form them, and even if I could at this point I do not trust the business.

Review: We paid for their service $2500, we had a payment plan, and finished it. A few months later they said they sent an e-mail, which we never saw, so we don't know what was said. They said they sent an e-mail saying if we didn't send more information, we would be dropped as clients. It was tax information, but the tax business here wasn't open so I wasn't able to give it to them. We never received any of our money back when they dropped us as clients.Desired Settlement: Either to give me a full or partial refund.

Review: I had paid Authority Tax Services $3,500.00 to handle my tax issues June 2014. The senior case analyst, [redacted], is who I was assigned to. I have called Mr. Farrell several times but I am unable to make direct contact. I have also tried calling main office but I am asked to leave messages. I have e-mail ([redacted]) along with faxes but no replies. I had completed a power of attorney to have A.T.S. speak on my behalf to the FTB and IRS. A.T.S. Has failed to represent me as my wages are now being garnished. A withholding of $948.00 monthly. When I had contacted FTB there was no power of attorney recorded on file. When there were no responses from A.T.S. I drove out to Irvine location to find out that the company was no longer there. I was never notified from A.T.S. of a relocation, out of business, or anything. I tried phoning A.T.S. that moment but all I got was a recording saying phone system is down. I have view some of the comment people have posted onto the internet stating A.T.S. Is afraid and a ripe off. Would someone please help the consumers whose been taken by A.T.S.Desired Settlement: I would like for the B.B.B. to help me along with others get a refund back from Authority Tax Service along with investigate and close this company. Thank you.

Review: I hired Authority Tax Services back in Feb 2014. They continued to charge my card every month which total up to 16k. They were suppose to be setting up payments on my 2012 taxes, to find out they never even made a phone call on my behalf. I received a tax lein on my credit and papers delivered to my door. I called them to find out what was going on they went on to ask for more money! I called and asked for refund with [redacted]. I was explained they would put request in and have someone contact me on expected date of refund. This company is a SCAM!!!

Product_Or_Service: TAKE CARE OF MY 2012 TAXES FEDERAL AND STATEDesired Settlement: DesiredSettlementID: Refund

I want a FULL REFUND OF SERVICE WHICH TOTAL 16K AND WILL ALSO BE PASSING INFORMATION OVER TO MY ATTORNEY.

Review: I have paid in full for services to correct/amend my 2008 tax returns over a year and half ago. Since then I have been given the run around and have had 5 to 6 different case managers and 5 to 6 different attorney's working on my case (just saying they are working on it). I have given them everything they need to complete my case and yet I have never received a call and every time I call or get some one telling me I have a new person working my case and will get a call back. I have been trying to call over and over again with no avail and when I do get through they just tell me someone will contact me. I have not had anything resolved with my case or even been able to talk to anyone to get it done!Desired Settlement: a full refund because no work has been done or for my case to be expedited and completed ASAP with continues contact by my case manager and attorney without the constant turn around of employment