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Reviews Authority Tax Services

Authority Tax Services Reviews (240)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from Authority Tax is completely unsatisfactory.  It does not address the core of the complaint stating the the 2012 tax return is six (6) months late and grossly inaccurate.  In addition, I recently paid $300 in advance for the preparation of my 2013 tax return.  I am firing Authority Tax and I want this money returned immediately.  Authority Tax promised that they would negotiate with the IRS to get my tax bill reduced.  They have not done this and I want all funds paid to them for this service returned forthwith. 
Regards,
[redacted]

I hired them in 2014 to settle my tax issues and paid them $11,000.00 to do it. To this date of 6/30/16. They have done nothing that I am aware of. I faxed them all the documentation they asked for and paid extra for them to do my taxes which they didn't do well at all. Whenever have you known a business to file a Form 1040 EZ? I have not heard from them since May 2015. I have sent repeated messages for them to call me or to contact me and have not heard from them. I am going to request all the info on me that they have and see if I get anything. Turns out I would have been better served if I had given the 11K to the IRS instead of them.

May
08, 2014
 
FROM:   [redacted], Compliance
Director
              
AUTHORITY TAX SERVICES, LLC
              
7535 Irvine Center Dr., Ste. 200
              
Irvine, CA  92618
RE:  [redacted]
[redacted]
To the Bureau,
  The Defendant-Business holds firm behind its
prior Response to Complaint, having fully performed the Contract and wholly
disputing the continuing, unsubstantiated claims of the Plaintiff, regarding
the tax-prep work contracted for.
Thank you.
                            Respectfully,
                               -[redacted], Compliance Director,
                                 AUTHORITY TAX
SERVICES, LLC.

March
27, 2014
0in 0in 0.0001pt; text-indent: 0in;"> 
 
FROM:   [redacted] Compliance
Director
              
AUTHORITY TAX SERVICES, LLC
              
7535 Irvine Center Dr., Ste. 200
              
Irvine, CA  92618
 
RE: 
[redacted]
 
RESPONSE TO COMPLAINT:
 
On June 24, 2013, the Plaintiff-Client contacted
the Defendant-Business, seeking tax assistance for a combined Federal and State
deficiency of approximately $27,500.00.   In exchange for services
rendered (per the negotiated Contract), the Plaintiff agreed to pay the
Defendant $3,500.00 via monthly installments.  A payment plan was then
approved by the Plaintiff, made part of the Contract--- with payment tendered
to Defendant to start work. 
 
The Defendant promptly mailed a Welcome Packet
to the Plaintiff, which provided all needed financial forms, Tax Organizers
(TO’s) and directions for completing the required Client questionnaire--- the
answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution
purposes.  Lastly, a legally binding Form 2848 (Power of Attorney
& Declaration of Representative), along w/ Form 8821 (Tax Information
Authorization) was executed by the Plaintiff to facilitate the agreed-upon
Defendant services.  
 
Per the Agreement, Defendant duties were limited
to: (1) complete a required Compliance call(s) to the relevant Taxing
Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting
documents; and then (3) impute the verified information into an IRS Form 433---
required to negotiate ANY potential resolution with the IRS   (e.g.,
Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement
[PA]).   All actions were successfully completed by the
Defendant, per the Contract.   
 
However, when a reasonable resolution for an IA
(i.e., $250.00/month payment) was successfully negotiated by the Defendant---
per the Contract--- the Plaintiff became angry, combative, and
uncooperative.  The Plaintiff mistakenly
accused the Defendant of doing… “nothing for [him],” irrespective of documented
IRS practice and prior Revenue Rulings--- concerning use of personal IRA’s in
meeting one’s tax liability.   Regardless of explanation or documented IRS practice
(to include the Defendant’s continuing protection against threatened IRS account
Levying), the Plaintiff continued to believe that the Defendant had failed to
perform.  Consequently, the Plaintiff filed
Complaint with your office soon thereafter--- the point of this Response. 
In reference to the Plaintiff’s alleged, general claim that the
Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s
needs, per the Agreement, our records are devoid of any such evidence.  In
fact, the record shows that the Defendant comported itself professionally at
all times and fully complied with the four corners of the binding Agreement.  All Compliance calls were made by the
Defendant, per the Agreement; all financials were reviewed, analyzed, compiled
and then accurately documented in a 433-D as well, per the Agreement.   Unfortunately,
the Plaintiff’s IRA value precluded any IRS consideration of an OIC resolution---
regardless of Defendant efforts to secure this resolution verses the Plaintiff’s
documented ability to pay.    Conversely,
the Plaintiff maligned the Defendant, when the Plaintiff falsely accused the
Defendant of not fulfilling its’ Contract--- based on nothing more
than rote speculation.  Additionally, the Defendant made no promises to
the Plaintiff, related to ANY guarantee of an OIC final resolution and showed all
the necessary due diligence in fulfilling its’ Contract for the Plaintiff.
Therefore, the Revdex.com should view the Plaintiff-Client’s filed
Complaint with great skepticism, based on the facts, and find on behalf of the
Defendant-Business.
                             
Respectfully,
 -[redacted], Compliance Director
  AUTHORITY TAX SERVICES, LLC

Review: Authority Tax Services was hired to clean up my 2002 California State taxes in 2012 in which I signed a contract to pay them $3000 over a period of time. I signed a contact and a POA giving them power of attorney to speak on my behalf. I finished paying them on 3/31/14 and I never received any information from them. My wife emailed [redacted], Retention Mgr in April to find out what steps they had taken and they had not done anything. Every time we call we were given another case worker and we have provided everything they have asked us for. The last case worker my wife spoke to was [redacted], she requested that we send the original forms to her and we also faxed a copy to her. Last conversation we had with her said she had provide all required forms to the Franchise Tax Board and she would get with a rep from the Franchise Tax Board on 9/08/14 and then she would call us the next day and we are still waiting on that call. The phone number she gave us is 800-260-1807. My wife has all email correspondence that we have had with them. The people representing this company are very unprofessional and we would definitely grade them F. We had our tax preparer complete my 2002 taxes both federal and state and turns out I owe them zero.Desired Settlement: Finish the job or give us a complete refund of the money we paid them for a service they have not provided.

Review: I called ATS and explained that I had owed the IRS and I needed help with settling the matter. I spoke with many individuals, they asked me all kinds of questions about my income and assests. I was forth right and gave then all the information they asked.I was told their attorney would review my information, I would receive a call if the company could assist me in settling with the irs. I received a call stating base on the information provided the company could help. All I had to do was pay 3200 up front and they would work with the irs to settle my case. The company took my money, I made numerous call to the company and got no response for months. Finally someone would call me back and say, oh your case has not been settled by the irs so we are waiting for that to begin our process. Everytime I would get mail from the irs I would fax it to the company. I would continue to get calls from the irs event though I provide the company as my representative. I would call the company many times to get on up date on my case and I would get the same answer. Awaiting irs decision. Then finally one day I received a final decesion from the irs. I faxed the paper to the ATS and within less than two days I get a call from them stating because I have these assests they could not show proof of my hardship. The only thing they can do is see if they can get a lower payment plan.The reason why I feel like this company has taken me for a ride is because, first I provided all my assest information in the pre interview, now my assest did not change, how is it that in the beginnning they thought they could help me with a settlement. ATS does a complete 360 and can only help me get a lower payment plan? The lawyer whom reviewed my info in the first step should have seen all this before taking my money. They knew they could not help me base on the amount of assests I have but yet they continued the process. Also I called the lawyer the list and he doesn't represent the company. Help,Desired Settlement: I believe that ATS should be found liable for false advertising. They have many people and logos on their web site that's not true. I am requesting a refund.

Review: In July of 2014, my wife and I contacted Tax Authority Services for help with IRS issues for the years of 2003, thru 2007. We paid them an initial fee of $3500.00. We received a packet to fill out which we did and promptly returned with the information requested. We were then notified that 2 of the years had to be refiled and they needed another $1000.00. After they received our funds we waited but received no contact. Finally someone responded to our emails and calls and said that the Pod leader Peter was promoted and she was taking over our case and needed all our information again. We were told that we would be contacted every two months with progress on our case. but we cannot reach anyone by phone or email. There has been no response for months. We really need to have the money we gave them returned so we may procede on our own to rectify this matter with the IRS. We cannot afford to lose this much money. As we do not trust this company to finish this we would like our money returned.Desired Settlement: refund of our money so we may get this done promptly.

Review: I contacted ATS for help with back tax problems in 2014. They said they could help me all they need was 3500 dollars for this service. I paid them also explained that in 9/2014 I was going to be applying for disability due to health reasons. I also explained I would be moving to my current address that my email account will no longer be active. I keep them informed with new address and phone number. I was contacted to fill paper work out I done this sent paper work back only to have it returned because ATS moved with no forwarding address. I contacted ATS was given new address I ask the person on the phone how does a business move without giving a forwarding address this person could not give a reason. Then in 1/2015 someone named [redacted] contacted me needing my current bank statement I explained I will get the said items as soon as I can being that my money issue limited me but I was granted my disability so when my money was sent I went to bank got this statement. I called [redacted] who seem to be out of office. I asked the person should I mail this statement well you can fax it which I did. Called ATS the item was faxed I was transferred to [redacted]s voice mail I left a message this was done on 1/20/2015. Now on 3/18 2015 ATS sent me a letter to inform me they have terminating me I have called ATS for the last 2 weeks some named [redacted] would call me back. I contacted ATS 3 more times. ( 1st person was going to call back in 1 hour no call, 2nd person will call me back in 2 hours no call, 3rd person told me [redacted] would call me Friday still no one has called). If ATS is not going to due what they say and if I did not comply I would understand there reason but I have complied so I feel I should be given a refund so I can pay some else to help me I am on a fixed income and can not afford to pay anyone.Desired Settlement: DesiredSettlementID: Refund

If ATS wishes not to help me then I want my $3500.00 back

Review: I hired Authority Tax Services after hearing their ad on KNX radio. I needed help with an issue with The State Board Of Equalization from my business. After some research I contacted them and decided to use their services. They had guaranteed me a better situation with the BOE than what I could negotiate myself. They never gave any dollar amount promises, but did tell me they could help me. I signed their contract/agreement and gave them my card for payment. They took out 2 payments totaling $2,900.00. They gave me a deadline in which to have the paper work filled out and completed. I sent all of this back to them before my deadline. Which was within a week of my agreement signing. A month and a half went by with no contact from them at all! Meanwhile the BOE was calling me and sending me billings with enormous penalties! I thought my attorney firm was handling this, as it turned out they were not. I could not understand why the BOE was contacting me, since I had hired this attorney firm. It occurred to me that Authority Tax in fact, had made no contact with the BOE at all! So, I called them. I was put on hold, I was told no one was available to talk with me, someone will call you back. I was told that an Offer In Compromise was in place (this was not true, there was no OIC in place at all, not even drawn up yet). I was told my case manager will call me, this did happen either. In fact, I was assigned 2 or 3 different case managers during this time. Several days later I found out that my bank accounts have been levied and seized. Authority Tax had failed to contact the BOE and went past their deadline and my accounts levied and a week later seized. This cost me $2300.00. A case manager did eventually contact me promising to have my OIC finished and mailed to Sacramento by the BOE Riverside collection office deadline. This did not happen. I did it myself. Have not heard from them since. No contact, no refund, no nothing!Desired Settlement: $5400. This is the seized amount, bank fees and their fees

Business

Response:

May

01, 2014

FROM: [redacted], Compliance

Director

AUTHORITY TAX SERVICES, LLC

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

RE: [redacted]

RESPONSE TO COMPLAINT:

On February 04, 2014, the Plaintiff-Client

contracted with the Defendant-Business, seeking tax assistance for a CA State

deficiency (i.e., Board of Equalization) of approximately $44,700.00.

In exchange for services rendered (per the negotiated Contract), the Plaintiff

agreed to pay the Defendant $3,800.00 via monthly installments. A payment

plan was then approved by the Plaintiff, made part of the Contract--- with

payment tendered to Defendant to start work.

The Defendant promptly mailed a Welcome Packet

to the Plaintiff, which provided all needed financial forms, Tax Organizers

(TO’s) and directions for completing the required Client questionnaire--- the

answers, to which, to be imputed into an IRS Form 433-A (OIC) for resolution

purposes. Lastly, a legally binding Form 2848 (Power of Attorney

& Declaration of Representative), along w/ Form 8821 (Tax Information

Authorization) was executed by the Plaintiff to facilitate the agreed-upon

Defendant services.

Per the Agreement, Defendant duties were limited

to: (1) complete a required Compliance call(s) to the relevant Taxing

Agency(s); (2) fully review and analyze the Plaintiff’s financials/supporting

documents; and then (3) impute the verified information into an IRS Form 433---

required to negotiate ANY potential resolution with the IRS (e.g.,

Offer in Compromise [OIC], Installment Agreement [IA], Penalty Abatement

[PA]). All actions were successfully completed by the

Defendant, per the Contract. An OIC for $5,000.00 was negotiated, by the

Defendant, for the Plaintiff on April 02, 2014--- reducing the Plaintiff’s owed

liability to CA State (i.e., Board of

Equalization or BOE) by $44,695.00 or an 89% reduction. Unfortunately, the Plaintiff mistakenly felt

that the reasonable resolution offer, worked by the Defendant, took too long

and that more “contact should have been made” throughout the two month process. When the Case Manager informed the Plaintiff

that a typical OIC can take as long as 90 days to 6 months for the BOE to

complete--- so the process was quick here--- the Plaintiff refused to listen

and falsely blamed the Defendant for the non-relevant “delay” in

resolution. Soon thereafter, the

Plaintiff filed Complaint with your office--- the point of this response.

In reference to the Plaintiff’s alleged, general claim that the Defendant acted unprofessionally and/or was in-attentive to the Plaintiff’s needs, per the Agreement, our records are devoid of any such evidence. In fact, the record shows that the Defendant comported itself professionally at all times and fully complied with the four corners of the binding Agreement. All Compliance calls were made by the Defendant, per the Agreement; all financials were reviewed, analyzed, compiled and then accurately documented ina 433-A (OIC) as well, per the Agreement. Lastly, an 89% reduction of debt was worked, for the Plaintiff, by the Defendant organization. Bottom-line: If reducing a Plaintiff’s debt

by $44,695.00 is not performing substantially the Contract, then Contract law

is null and void--- respectfully.

Conversely, the Plaintiff maligned the Defendant, when the Plaintiff falsely accused the Defendant of not fulfilling its’ Contract--- based on nothing more than rote speculation and a complete misunderstanding of the process and internal State tax Code. Regardless, the Plaintiff’s main Complaint lacks merit, purpose, and relevance. Additionally, the Plaintiff contacted the BOE

surreptitiously, in an effort to work an independent resolution, with neither

the knowledge nor direction of the Defendant.

This action, by the Plaintiff, is an expressed violation of the signed,

negotiated Agreement; ergo, the Plaintiff is in Breach and is not deserved of

refund.

Therefore, the Revdex.com should view the Plaintiff-Client’s filed Complaint with great skepticism, based on the facts, and find on behalf of the Defendant-Business.

Respectfully,

-[redacted], Compliance Director

AUTHORITY TAX SERVICES, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What is stated in the response letter is incorrect. The proof of my complaints are the fact that my bank accounts were levied and seized due to Authority Tax negligence of my case. My OIC was never filed, as a result my case went past the due date, which Authority Tax was aware of. This is their fault not mine. Yes, I did take this matter into my own hands, but only after my bank accounts were levied, after which the BOE kept calling me. If Authority Tax was acting in the proper "signed power of attorney" why then was the BOE not notified? Why was I getting these calls and bills? Any reasonable and intelligent person would act exactly the same way given the same set of circumstances.

Review: Authority Tax Services did not fulfill what was promised to us. They did not maintain contact with us on a regular basis from the moment that we paid the fee to them. We would receive an email every few months requesting the same docs that had previously been submitted. They did NOT contact the IRS as to what we were led to believe. We found this out when our bank account was frozen because of non communication and non payment by us. We were told by ATS in April 2013 when we signed the contract and paid the fees to stop communication with the IRS since ATS would communicate on our behalf. We were also told to not pay the monthly payment that we were paying since that would affect the negotiation process. When our account was frozen in December (we had no warning since the IRS was sending the letters to our old address that we have not lived at in over a year and yes the IRS had been given our new address numerous times), we had to call the IRS to find out what had happened. The IRS told us that they were never contacted by ATS. ATS then called the IRS after we informed them what had happened. The end result was our owed taxes were NOT negotiated to a lesser amount and the monthly payment is what it was when the IRS originally sent us the new increased payment letter. I would NOT suggest using this firm. The bank account was eventually unfrozen but the money was taken by the IRS. Authority Tax Services did NOT follow thru with what had been promised. They kept our money and did not help us in anyway. We should have continued to negotiate on our own with the IRS.Desired Settlement: I want my $2500.00 refunded to me. I had to borrow this money to begin with and we ended up doing all the negotiation ourselves.

Business

Response:

On April 20, 2013, Mr. and Mrs. [redacted]., (hereinafter, the “Plaintiff”) entered into a legally binding contract w/ Authority Tax Services (hereinafter, the “Defendant”) for Federal tax work. The scope of the contracted work, specifically, involved assisting the Plaintiff with a Federal Tax deficiency of approximately $34,000.00--- related to Federal filings from 2005 through 2012. The Plaintiff agreed to pay the Defendant $2,900.00 for its assistance in creating a reasonable resolution to this problem. Additionally, a legally binding Form 2848 (Power of Attorney & Declaration of Representative), along w/ Form 8821 (Tax Information Authorization) was executed by the Plaintiff to facilitate the agreed-upon service contract. The Plaintiff then paid in-full (via installment payments) for all services contracted for, with the Defendant, according to an agreed upon payment plan.

From May of 2013 till early December of 2013, the Defendant’s firm worked on and serviced the Plaintiffs’ file, to include the required Compliance call with the IRS, as well as reviewing the supplied Client information questionnaire and other financial documents (prepared by the Plaintiff and containing the Plaintiff’s actual accounting of monthly bills, earned income, investments, assets and present liquidity) for negotiation purposes. These numbers were imputed into a proper Form 433 for evaluation and eventual IRS submission, when deemed relevant to a reasonable resolution.

Simultaneous to these actions, the Plaintiff was kept in constant phone and email contact, related to case progression and the need for required IRS documentation. In the latter point, the Plaintiff was less than cooperative and the Defendant had to re-request needed info on several occasions. Additionally, on several occasions, the tax professional was unable to contact the Plaintiff--- having to re-call additional times since a callback was, at times, not forthcoming. Additionally, the Defendant’s tax professional had to re-request (several times) that the Plaintiff supply all the information required by the IRS. As a Consequence, this caused undue delay in fashioning a reasonable tax resolution for the Plaintiff and, arguably, the Plaintiff Breached his Contract with the Defendant for failure to provide timely information, when requested. On top of this, the Plaintiff made contact with the IRS (while the Defendant was operating on a legally-binding 2848 Power of Attorney), which further complicated our resolution strategy for the Defendant.

Regardless, the Defendant diligently worked with the IRS to fashion a reasonable resolution for the Plaintiff’s $34,000 tax deficiency; an Installment Agreement payment plan that allowed the Plaintiff a workable solution. Additionally, the Defendant was instrumental in removing a bank levy, on the Plaintiff’s account, which effectively removed a HUGE financial hardship on the Plaintiff, per the Service Agreement. Unfortunately, the Plaintiff refuses to recognize these achievements and has since filed a Complaint with the Revdex.com in seeking review of this matter.

In reference to the Plaintiff’s claim that the Defendant was unprofessional or inattentive to their needs, during our eight month business engagement, the record is devoid of any evidence that substantiates this allegation. In fact, the record shows multiple calls and emails between the Plaintiff and Defendant while working the file; all transpiring weeks and months before the filing of this Complaint. Several of these emails demonstrate repeated requests--- by the Defendant to the Plaintiff---- for needed information or responses to IRS questions. Additionally, the Plaintiff’s repeated omissions of key information on fact-gathering forms added to the delay. And finally, the Plaintiff’s claim that the Defendant left the Plaintiff without a reasonable resolution to their problem is, simply, factually incorrect and does not merit a response.

Respectfully,

[redacted] Compliance and Customer Service

AUTHORITY TAX SERVICES

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

Review: I need my returns or a refund so I can get them filled with another companyDesired Settlement: I contracted this company to file my taxes march 2014 and to date they have not completed the terms of the contract I have been promised my returns 3 times were Being mailed to me I never received 3 priority packs from this company the IRS has been calling me stating there are error and ask for my poa I contact this company and they state the IRS will not contact me directly I can not rely on there word any loner they can't sent me hard copy of my returns

Review: Paid for services regarding tax issues with the IRS. I paid authority taxes $4300 to help resolve my issues they took the payment and it's been over a year with no resolution and now my license is suspended. I have tried effortlessly to get in touch with someone only to continuously get the run around. I really need assistance in resolving this situation.Desired Settlement: Resolution as soon as possible

Review: I hired the Authority Tax Services due to owing over $7000.00 in underpaid taxes for the 2011 tax year. The representative ([redacted]) advised me, after I explained the problem and forward my information to her per her request, that she could reduce my tax debt. She stated that they would be able to remove all of the penalties and fines. She went on to tell me that I would owe no more than my 2012 taxes which were approximately $1200.00. Before that started my case, they required me to paid $1750.00 in full. I paid the money based on their promises and granted them power of attorney in order to deal with the IRS on my behalf. The only correspondence I received from them was payment agreement for the full amount, CP2000 form, that I could have done myself. I've been asking for a full refund for approximately 3 months and they have just been given me the run around and refusing to return any of my phone calls. I have not received any type of service for the money I've spent and my Tax bill has grown another $1000.00 waiting on them to do what they promised. I've contacted the IRS myself and made payment arrangements on a tax bill that has grown to over $8000.00, but I still haven't hear from the Authority Tax Services. I believe that I have been scammed because of their unprofessional customer service and lack of attentiveness to my case as the IRS told me that no one from that firm has contacted them.

Order_Number: ref:_[redacted]Desired Settlement: DesiredSettlementID: Refund

Full refund in order to put in towards my tax 2011 obligations.

Business

Response:

To the Bureau:

On July 11, 2013, Mr. [redacted] (hereinafter, the “Plaintiff”) entered into

a legally binding Contract with Authority Tax Services, LLC. (hereinafter, the

“Defendant”) to assist with the Plaintiff’s Federal tax deficiency of approximately

$7,000.00. In exchange for the Defendant’s help in seeking a

reasonable tax resolution, the Plaintiff paid $1,750.00, to the Defendant, for

services rendered. The Plaintiff was able to pay the entire service

fee agreement, upon Contract execution.

A

legally binding Form 2848 (Power of Attorney & Declaration of

Representative), along w/ Form 8821 (Tax Information Authorization) was also

executed, by the Plaintiff, to facilitate the agreed-upon service

Contract. The Plaintiff was promptly mailed a Welcome Packet,

by the Defendant, which provided all needed financial forms, Tax Organizers (TO’s)

and directions for completing the required Client questionnaire--- the answers,

to which, are to be imputed into an IRS Form 433-A (OIC) for resolution

purposes.

During the next few

weeks, multiple contacts were exchanged between the contracted parties and

taxing agencies, and all contracted work was being accomplished--- per the

Plaintiff’s assistance in providing needed documentation and signatures. However here, the firm encountered

problems. Specifically, the Defendant

had to repeatedly ask the Plaintiff for required organizational paperwork

(needed for figuring a financial picture) and a required signature on an IRS form

(needed to initiate negotiations with the IRS, according to file). Also,

the Plaintiff’s Tax Organizer for 2011 had to repeatedly be requested (of the

Plaintiff) by the Defendant firm; so much so, in fact, that the Defendant actually filled-out the Plaintiff’s

TO for 2011, over the phone, in an effort to move things along with

the Plaintiff’s forced-help. Another

example of this point can be found, referencing the Plaintiff’s delay in executing

IRS Form-CP2000 (reflecting needed corrections to the Plaintiff’s 2011 Tax

filing). This form took weeks for

the Plaintiff to sign and fax/mail back to the office. As a consequence, the Defendant was

measurably delayed in aggressively negotiating on the Plaintiff’s behalf.

And if all of this wasn’t enough, the

Plaintiff (in September 2013) made direct contact with the IRS--- in an effort

to circumvent the Contract, while seeking an “indepen[redacted] resolution.” For the record: This is a direct violation

of the signed Contract and likely confused any prior negotiations--- up to that

point--- with the IRS. Regardless of the Breach, the Plaintiff continues

to blame the Defendant for “delay” and requests a refund of Agreement fees as

compensation. In mid-March of 2014, the

Plaintiff filed Complaint with the Revdex.com in this effort. However, the following Contractual points should

dispositively refute any claim for refund by the Plaintiff.

In September 2013, the

Defendant first explained to the Plaintiff that a refund was neither warranted

nor would be forthcoming, due to the Plaintiff’s multiple Breaches of Contract,

which resulted in delay. Specifically,

the Defendant explained to the Plaintiff that; (1) the expressed language of

the Contract was quite clear on “timely assistance” from the Plaintiff (in

providing supporting documents) and (2) that the Plaintiff failed to show good

faith in complying with his contractual duties and signed POA. The Contract states it best:

“[Y]ou must commit to promptly

provide ATS with complete and accurate financial or other documentation as

requested so that ATS can properly perform the services called for under this

agreement. You understand that time may be of the essence, as the documents so

requested may be required for submission to the relevant taxing authority by a

specific date. Failure to adhere to certain deadlines could compromise ATS’ ability

to achieve the tax resolution sought. Therefore, you agree to comply with all

deadlines set by ATS….You also agree to refrain from contacting the taxing

authority, unless specifically instructed

to do so by ATS.”

Therefore, the expressed Contractual language should

be viewed in the full context of the Plaintiff’s actions (or “inaction” as we

have here). Thus, the Plaintiff failed

to timely act in providing needed items, while taking affirmative steps (in

violation of the Contract) to negotiate w/ the IRS, without the Defendant’s prior

knowledge. Each action is dispositive evidence

of Breach and the Plaintiff, as a consequence, should be viewed as the catalyst

of delay--- not the defendant.

In reference to the Plaintiff’s stated reason

for Complaint, the record is devoid of any evidence that the Plaintiff was

somehow “scammed” by anyone in this matter--- to include the

Defendant. More importantly, the record is clear that the Defendant

complied fully with its’ assigned duties, per the Contract, and that the

Plaintiff’s actions/inactions are the real reason behind the alleged

delays. A refund, consequently, is neither owed nor just, in the

Defendant’s sincere opinion, and should be denied.

Therefore, the Bureau should view this

unsubstantiated allegation of “scam” (and documented Breach) with “a grain of

salt,” and deny its validity (based on the facts), while siding with the

Defendant Business. Thank you.

Respectfully,

[redacted], Compliance and Customer Service

AUTHORITY TAX SERVICES, LLC.

7535 Irvine Center Dr., Ste. 200

Irvine, CA 92618

Review: I had employed Authority Tax Services to help me resolve my outstanding tax issues. I initially contacted them after my wife's taxes were once again taken. They had told me that this was going to stop once they began representing me. I transferred the full payment of $11,500 May 30, 2014. I was assured that my case would be resolved within six months. I spoke with one of their reps. on May 24,2015. Nothing has been resolved as of this date. I have called many times within the last year. Only to be put on hold for hours on end, or told they will call me back. All of the communication has been one sided. On the occasion that I did get a agent on the phone they had no update to the case and the appointed attorney was not in the office nor would return my call. When I told them that I was not satisfied with their service and wanted a refund, after much back and forth they told me that I would get back my full payment of $11,500.00 back. Since then they have only been giving me the run around.Desired Settlement: I want my entire balance of $11 ,500.00 back!

Review: Last April I hired a tax firm by the name of Authority Tax Service to help settle our income tax problems. We signed a contract and paid them $4100.00. After a huge change in employment and them not returning my calls, I became suspicous and started calling them every time I had a chance and finally talked to a girl by the name of [redacted] who said she was my new case manager and swore to me that they were working on my case . I sent them some mail that I received from the internal revenue and it came to me that the building was unoccupied. I called the phone # and a girl named [redacted] and she told me that they were not Authority Tax Service that they were Priority Tax Service. I told her my situation and she told me that they were completely different companies. I told her that she was my last case manager and that I had talked to her before and she pretended to be ignorant. She put me through to her supervisor when she could no longer answer my questions. His name is [redacted] and he said for $900.00 he could help me out. Mr. [redacted]s bosses name is [redacted] who was suppose to call me back to explain the situation but has never done so. These two companies are one in the same and is trying to extort money from us. We are hard working people and can't afford scams from ruthless people.Desired Settlement: I want them to finish my case. I want to get what I paid for. I don't have any money. I sold everything to pay for this and I got ripped off. People shouldn't be able to work like this.

Review: I CONTACTED ATS IN SEPT 2013 REGARDING OUTSTANDING TAXES (MINE) I PAID MORE THAN $4,.000.00 WITH THE ASSURANCE THE COMPANY COULD RESOLVE MY ISSUES WITHIN 3 MONTHS. NOTHING HAS BEEN DONE BY ATS. I'VE MADE NUMEROUS ATTEMPTS TO

CONTACT VARIOUS INDIVIDUALS IN THE COMPANY TO NO AVAIL. NO CALLS ARE RETURNED. MOST OFTEN, MY EMAILS ARE RETURNED.

I've ASKED DOZENS OF QUESTIONS OVER THIS PERIOD OF TIME AND RECEIVED NO SATISFACTION.

I CONTACTED IRS TO LEARN THAT ATS HAS NOT BEEN IN TOUCH WITH THEM OR MADE ANY EFFORT TO RESOLVE THE PROBLEMS.

I'VE STATED SEVERAL TIMES, I WANT A FULL REFUND. ALL OF MY CORRESPONDENCE IS IGNORED.Desired Settlement: AUTHORITY TAX SERVICES HAS NOT MET THE TERMS OF THE AGREEMENT. THEIR DELAY IN RESOLVING MY ISSUE HAS INCREASED THE AMOUNT OF TAXES I OWE. THEY HAVE FAILED TO EVEN OFFERE EXPLANATIONS. THEY ARE NOT AVAILABLE FOR DISCUSSION. I HAVE

NOW READ COMPLAINTS FROM OTHER CUSTOMERS WHO SHARE MY SENTIMENTS. I WANT TO COMPLETE THIS MATTER IMMEDIATELY, BUT I DO NOT TRUST ATS TO DO THIS JOB. I WANT MY FULL FEE RETURNED AND AN ADDITIONAL $30,000 FOR THE INCREASE IN TAXES OWED

DURING THE LAST YEAR IN WHICH ATS DID NOTHING. THEY ASSURED ME THEY WOULD CONTACT IRS AND HAVE THE LIENS ON MY PROBERTY, SOCIAL SECURITY AND PENSION REMOVED IMMEDIATELY. NOTHING WAS DONE. HOW YOU CAN PERMIT THEM TO HAVE A TRIPLE A RATING REFLECTS POORLY ON THEM AND THE Revdex.com. I AM DESPERATE TO HAVE THIS ISSURE RESOLVED AND CANNOT WAIT FOR THEIR NON ANSWERS AND NO ACTION.

Review: Our initial contact was with [redacted]. We met with [redacted] and he turned us over to [redacted], Vice President of Operations. We discussed our tax situation with the IRS and Calif FTB. [redacted] indicated that they could help us for $6700 and we would pay as we could. We paid $1250 on 4/11/2014 to get the process started. Then we received a contract for a price of $9500.00 with $1200 a month payments. We had discussed with [redacted] that we do not have income to make large monthly payments. Upon further discussion with Robert I realized they were not really interested in helping us if we could not participate in their contract. I had told them I would have an additional $1250 available the end of May. They took this payment on my debit card with out making sure I was ready to make the payment. I spoke further with Richard and he said they could negotiate the FTB payments with the $2500. We filled out all their paper work and gave them our budget 3 times and they have not contacted the FTB on our behalf.

They have taken our money and now do not return phone calls or e-mail. All the numbers I have for the Irvine location have been disconnected or say they are having trouble with the phone line but will be corrected in 24 hours. The corrected in 24 hour phone problem has been going on for months. When I e-mail or call the LA office I do not get a response.Desired Settlement: I would like a refund of the $2500.

Review: This company collected money from our bank account for services to resolve our tax debt. I have sent them all the information they have requested and then here nothing from them. Every time I try to contact them there is supposedly a different person working on my case, or the last person quit and it has been assigned to someone else, or they misplaced it. I always have great difficulty calling and getting someone to answer or return a phone call. I had to call them to find out they needed another Power of Attorney to get the IRS to work with them. I sent it immediately. I have heard nothing in several weeks and when I tried to call today every number went to a voice mail. The website says that they are not taking new clients. The email gets sent back undeliverable. I have no way of contacting them.Desired Settlement: My $6500.00 to be refunded if they are not going to work my case.

Review: On February 25, 2014 I signed an agreement with Authority Tax Service of California to help me with some issues associated both with my New York State taxes and Federal taxes for the years 2010, 2011, 2012 and 2013.

At that time I gave them power of attorney for my tax issues and I also paid them $4,000.00 in entirety for their services per the contract. Part of the contract specifically included filing an extension pursuant to my 2013 state and federal taxes.

Additionally, my 2013 state and federal taxes were promised to be prepared and filed by Authority. Previous years had been filed, by another accountant hired buy me earlier, and I was at that time paying on an installment plan for both of them. An Authority representative told me I could stop paying these installment plans.

Sometime after the 15th of April of 2014, the Tax Service did file an extension for my 2013 state and federal taxes. To date, they have not filed my 2013 taxes.

It should also be noted that Authority gave no regular feedback on the progress of my case. Additionally, so-called case managers constantly changed, and were extremely difficult to contact. They failed to return calls in a timely way or at all.I constantly had to explain the details of my situation over and over, to each new person. No one had a working knowledge of my case and several pieces of important and confidential information were lost. They refused to allow me to speak with my lawyer despite request, until September of 2014. Lawyers also regularly changed with no notification and absolutely no follow through from person to person.Desired Settlement: In addition to requesting a full refund of my $4000.00 payment I am requesting an additional $1800.00 penalty for not filing my 2013 federal taxes on time, and an additional $300.00 penalty for not filing my 2013 New York State taxes on time.

Review: I paid a lot of money to this company to get help with Tax stuff. In the year that I've been dealing with this place, I've had several different Case Managers and with each new Case Manager, they all want information that I've sent over and over again. I have had NO resolution with this company and I want a FULL REFUND for what I've paid since I've received a Levy notice thanks to this scam of a company doing NOTHING for me.Desired Settlement: I want a full refund since this company has done nothing for me and now I'm possibly losing stuff I have of value.

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Description: Taxes - Consultants & Representatives

Address: 7535 Irvine Center Dr #200, Irvine, California, United States, 92618

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